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Momentum Life Sciences

<div><div>Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.</div> 


About the Role

The Field Clinical Educator leverages professional nursing expertise and clinical acumen to educate healthcare professionals &mdash; both in person and virtually &mdash; on a complex oral anti-seizure therapy for neurological conditions. Working in close partnership with sales representatives, field reimbursement managers, and other cross-functional colleagues, this role serves as a trusted clinical resource in the field.

The Clinical Educator proactively and reactively engages pre-approved neurology healthcare professionals, builds strong relationships, drives patient support program awareness and enrollment, and expands utilization across territories.

What You'll Do
<ul>
<li>Deliver education on pre-approved curriculum to diverse audiences including physicians, nurses, office staff, and other healthcare professionals in community and institutional settings.</li>
<li>Manage routing and scheduling to proactively and reactively engage approved HCP targets within the assigned territory.</li>
<li>Conduct total office calls and in-service sessions covering patient education and empowerment strategies and patient support programs.</li>
<li>Champion patient initiation and support processes, helping providers and office staff build confidence in therapy onboarding and ongoing patient management.</li>
<li>Anticipate and address HCP needs by drawing on real-world clinical experience and current therapeutic knowledge.</li>
<li>Cultivate strong, trust-based relationships with healthcare providers, office staff, and local nurse educators.</li>
<li>Plan, implement, and communicate collaboratively with all field organizations to meet business objectives, identify synergistic opportunities, and optimize territory-level execution.</li>
<li>Work cohesively with territory sales representatives and the field reimbursement team to align on area needs, share field insights, and execute a coordinated territory plan.</li>
<li>Collaborate with the virtual nurse navigator team to provide feedback and insight on patients being supported through the nursing program.</li>
<li>Using approved feedback documentation, compliantly provide HCP targets with insight on their patients being supported through the nursing program.</li>
<li>Contribute industry insights and innovative approaches to training curriculum development.</li>
<li>Conduct trainings and submit completed documentation to the appropriate system in a timely and compliant manner.</li>
<li>Ensure all activities adhere to company, client, and industry-mandated rules and regulations.</li>
<li>Perform other duties as assigned.</li>
</ul>
What We're Looking For

Education
<ul>
<li>Associate's degree required; Bachelor's degree preferred.</li>
</ul>
Licensure
<ul>
<li>Current, unrestricted RN or NP licensure required.</li>
</ul>
Experience &amp; Skills
<ul>
<li>Minimum 3 years of HCP and patient education experience.</li>
<li>Recent neurological experience required; epilepsy and rare disease experience preferred.</li>
<li>Experience working for or contracting with a pharmaceutical company preferred.</li>
<li>Strong presentation and training skills with the ability to engage multiple audience types.</li>
<li>Ability to promptly address open-ended questions and provide feedback and solutions based on real-world clinical experience.</li>
<li>Entrepreneurial spirit with a bias for action and proven adaptability in fast-paced environments.</li>
<li>Comfortable and proficient with technology, including intermediate knowledge of Microsoft Office and CRM platforms.</li>
<li>Eligible to participate in federal healthcare programs and federal procurement or non-procurement programs.</li>
<li>Must have reliable internet access.</li>
</ul>
Additional Requirements
<ul>
<li>Travel: Approximately 70% travel within the assigned territory.</li>
<li>Physical: Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.</li>
</ul>
This job description is not designed to cover a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

Field Clinical Nurse Educator/Neurology - Midwest

<div>About the Position:
The Nurse Navigator will be responsible for utilizing their professional nursing skills, clinical experience, ability to foster relationships, strong empathy, and to provide personalized high-touch virtual support to patients and healthcare professionals (HCPs) with an emphasis on reimbursement, patient access, and therapy coordination. The role will engage with patients and HCPs to ensure patients have seamless access to treatment. The HCM Navigator will guide HCPs through any access barriers for their patients while also heavily collaborating cross-functionally with the REMS vendor, HUB, specialty pharmacy, and field teams to optimize the patient treatment journey. You will leverage their clinical knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing guidance to these patients and providers.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Provide virtual high-volume omnichannel support through email, chat, text, virtual connections, and inbound or outbound calls to patients, HCP&rsquo;s, REMS vendor, HUB, specialty pharmacy, and field teams
</li></ul><ul><li>Demonstrate strong empathy and high emotional intelligence to engage patients/HCP&rsquo;s effectively, creating individual relationships built on trust and rapport
</li></ul><ul><li>Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense
</li></ul><ul><li>Act as a primary point of contact for patients to provide comprehensive disease/therapy education and access to therapy (including benefit verification, prior authorizations, and navigating insurance reimbursement processes)
</li></ul><ul><li>Prepare structured case status reports for ongoing HCP email or telephonic review
</li></ul><ul><li>Collaborate and work cohesively with Momentum Inbound team to identify gaps, barriers, and opportunities to improve process and overall patient/HCP experience
</li></ul><ul><li>Communicate complex information effectively and empathetically to patients/HCP&rsquo;s
</li></ul><ul><li>Accurately complete patient engagements based on provided criteria
</li></ul><ul><li>Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners
</li></ul><ul><li>Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through
</li></ul><ul><li>Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments
</li></ul><ul><li>Work and communicate cohesively within a team to identify collaborative opportunities, enable process improvement and escalate as needed
</li></ul><ul><li>Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements
</li></ul><ul><li>Ensure all activities are conducted in a manner that complies with all Momentum, client, and industry-mandated rules and regulations.
</li></ul><ul><li>Complete AEPQC reporting and provide all communications in a compliant manner.
</li></ul>Other duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and/or Experience:
<ul><li>Bachelors degree preferred
</li></ul><ul><li>Experience in a telephonic support role centered in patient access, reimbursement, or care coordination/case management roles
</li></ul><ul><li>Experience with high volume inbound/outbound call center
</li></ul>Required License and/or credential(s):
<ul><li>Current, unrestricted nursing license (RN, NP)
</li></ul>Required Skills:
<ul><li>High emotional intelligence and ability to exhibit empathy to meet each patient where they are
</li></ul><ul><li>Demonstrated flexibility and adaptability in a fast-paced environment with shifting priorities, new information, and changing business demands
</li></ul><ul><li>Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, understanding of the insurance approval process, and motivational interviewing
</li></ul><ul><li>Maintain strong time management and organizational discipline while coordinating concurrent workstreams and navigating frequent interruptions
</li></ul><ul><li>Desire and ability to create an individualized relationship with patients as they progress through their journey
</li></ul><ul><li>Ability to accurately recognize and report AEPQC information.
</li></ul><ul><li>Optimistic, upbeat, and enthusiastic in times of challenge and constant change.
</li></ul><ul><li>Ability to deliver outstanding patient experience
</li></ul><ul><li>Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems, CRM tools, Microsoft Suite)
</li></ul><ul><li>Advanced knowledge of written and verbal communication skills and problem-solving techniques
</li></ul><ul><li>Detail-oriented, highly organized, and able to work through ambiguity
</li></ul><ul><li>Able to work independently, self-motivated, managing workload with minimal supervision
</li></ul><ul><li>Ability to maintain cases and complete calls on time
</li></ul><ul><li>Ability to maintain compliant conversations and documentation in a high-volume role
</li></ul><ul><li>Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction
</li></ul><ul><li>Ability to maintain great flexibility in an ever-changing environment and willingness to learn other therapies or float to other brands as needed
</li></ul><ul><li>Willingness to assist in shift coverage as needed outside of typical hired shift
</li></ul>Special Position Requirements:
Travel:
As required; less than 10%
Working Conditions:
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical Requirements:
Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.</div>

Nurse Navigator, 11-8p EST (Remote)

Join Momentum Life Sciences and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Momentum Life Sciences

About Company

Field Clinical Nurse Educator/Neurology - Midwest

Nurse Navigator, 11-8p EST (Remote)