Qureos Mentor

Momentum Solutions Egypt

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 About Momentum
 
 
 
 Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.
 
 
 
 Position Overview
 
 
 
 We&rsquo;re looking for a
 
 Client Care Operator
 
 to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers&mdash;handling everything from flight changes and cancellations to general travel inquiries. You&rsquo;ll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes&mdash;making it easier to deliver fast, efficient, and accurate service.
 
 No prior GDS experience is required
 
 , and all tools are designed to support new agents through structured workflows. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we&rsquo;d love to meet you!
 
 
 
 What You'll Be Doing
 
 
 
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 Handle Inbound &amp; Outbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.
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 Ensure Quality and Efficiency:Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.
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 Problem Solving &amp; Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.
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 Collaborate &amp; Contribute: Participate in team meetings, share insights, and provide feedback to improve workflows and enhance the overall customer experience.
 
 
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 Soft Skills
 
 
 
 
 What You Bring:
 
 
 
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 Excellent interpersonal and communication skills
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 Strong organizational abilities
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 Resilience under pressure and a positive, customer-first attitude
 
 
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 Language Proficiency
 
 
 
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 Fluent in English (spoken and written)
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 Additional languages&mdash;particularly French&mdash;are a strong asset due to our global customer base
 
 
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 Education
 
 
 
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 University degree in any field, or equivalent experience in customer service or hospitality
 
 
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 Experience
 
 
 
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 1&ndash;2 years of experience in customer service, preferably in a call center environment
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 No prior GDS or travel industry experience is required
 
 
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 Technical Skills
 
 
 
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 Quick learner with new technology and digital tools
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 Strong multitasking skills&mdash;comfortable handling live calls while typing and navigating multiple systems simultaneously
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 Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.
 
 
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 Benefits Of Working With Us
 
 
 
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 Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
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 Collaborative Team: Work with a supportive team dedicated to shared success.
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 Growth Opportunities: Develop your career within a company that values commitment and innovation.
 
 
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 Explore FlightHub: https://corporate.flighthub.com/
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Client Care Operator

Join Momentum Solutions Egypt and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Momentum Solutions Egypt

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Client Care Operator