Qureos Mentor

Mondia Group

<div>WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE&rsquo;RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.
WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections&hellip; now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!
Responsibilities:<ul>
<li>Support our Payments projects delivery covering International payment service providers, billing aggregators, and digital merchant's technical integrations and Mobile App stores.</li>
<li>Responsible for the integration of merchants and mobile operators with Mondia's internal platforms and services.</li>
<li>Support live config changes and verification of VAS/Digital Systems/Payments using the latest technologies/tools.</li>
<li>Documentation and knowledge sharing of VAS, billing platforms &amp; related systems, APIs for both internal and external teams for integrations/operations purposes.</li>
<li>Support different internal/external teams with service configurations/definitions, troubleshooting, automated testing, and migrations as and when required (which may require performing/participating in outage activities outside normal office hours, including holidays).</li>
<li>Perform integration and migration with acceptance and clearance tests, producing relevant test documentation and reports for operators and merchant integrations.</li>
<li>Ensure that quality of service is maintained after app/service/connection/platform launch/upgrade.</li>
<li>Create and improve automated tests with our framework TestNG, Selenium, and other tools.</li>
<li>Improve customer satisfaction by checking new features against requirements.</li>
<li>Create test cases with test data and document the steps.</li>
<li>Support quality and project management to pack releases with user value</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science/IT Engineering.</li>
<li>3+ years of experience in VAS/IT/Payments Industry within integration/operation/support or service Environment.</li>
<li>3+ years of experience in QA engineering with a strong understanding of QA methodologies, tools, and processes.</li>
<li>Basic knowledge of service providers/operators' business requirements.</li>
<li>Proficiency with SQL.</li>
<li>Must have experience with REST-assured and Selenium.</li>
<li>Experience with programming languages such as Java/Spring and Python.</li>
<li>Understanding of Web Services like REST API &amp; SOAP and the ability to deal with API Platform simulators like Postman.</li>
<li>Experience with issues tracking tools like JIRA or similar.</li>
<li>Strong experience in writing and executing test cases.</li>
<li>Problem-solving and analytical thinking skills.</li>
<li>High-quality awareness.</li>
<li>Experience in applying different testing techniques.</li>
<li>Excellent communication and presentation skills.</li>
<li>Customer Relationship Management skills.</li>
<li>Fluent in English.</li>
</ul>Good to have:<ul>
<li>Experience with NoSQL/Data-Lakes such as Snowflake.</li>
<li>Experience with Asynchronous Messaging Systems (e.g., Kafka).</li>
<li>Knowledge of CI/CD pipelines.</li>
<li>Experience in cloud computing services such as Amazon Web Services (AWS).</li>
<li>Experience with data visualization tools like Tableau &amp; Grafana.</li>
</ul>Benefits<ul>
<li>Social insurance</li>
<li>Health insurance for employee and family</li>
<li>Company bonus</li>
<li>Hybrid Office - 13 WFH days per quarter</li>
<li>An attractive location in a creative and modern office in New Cairo</li>
<li>Cooperation in a highly motivated, young, international team spread across 3 continents</li></ul></div>

QA/LiveOps Engineer

<div>This 3 month internship ,You will support the marketing function by creating engaging B2B collateral, social media assets, videos, and animations, while also assisting with website design and UX/UI improvements. You will help strengthen internal and external communications and visually improve the key messages of the organisation. You will also be supporting other departments and helping the team meet their business objectives.
Responsibilities:<ul>
<li>Design B2B marketing collaterals (case studies, one-pagers, presentations, infographics).</li>
<li>Create social media graphics and visuals aligned with brand guidelines.</li>
<li>Assist with producing videos, GIFs, and simple animations for marketing campaigns.</li>
<li>Support social media management: prepare posts, adapt visuals, and contribute to campaign ideas.</li>
<li>Contribute to UX/UI design improvements for the corporate website and product landing pages (wireframes, layouts, visual refinements).</li>
<li>Support website content updates and collaborate on improving user experience across digital platforms.</li>
<li>Adapt templates and ensure consistency across digital and print materials.</li>
<li>Research social media trends and design best practices to bring fresh ideas to campaigns.</li>
</ul>Requirements
Technical Competencies/Skills :<ul><li>
Strong understanding of MS Office</li><li>
Proficiency in design tools (Adobe Creative Suite, Canva, or similar).</li></ul><ul>
<li>Basic understanding of UX/UI principles, wireframing, and prototyping tools (e.g., Figma, Adobe XD).</li>
<li>Knowledge of video editing and animation tools is a plus (After Effects, Premiere Pro, or similar).</li>
<li>Familiarity with social media platforms (LinkedIn, Instagram, X) and content management systems (WordPress, Sprout Social or similar) is an advantage.</li>
<li>Highly creative with excellent analytical abilities.</li>
<li>Outstanding communication and interpersonal skills.</li>
<li>Strong attention to detail, creativity, and willingness to learn.</li>
<li>Ability to balance multiple projects and meet deadlines.</li>
</ul>Experience :<ul>
<li>Currently pursuing or recently completed a degree/diploma in Graphic Design, or related creative/marketing field.</li>
<li>Prior internship, freelance, or school project experience in design/marketing/UX is beneficial but not required.</li>
<li>0 - 1 years working experience in a digital marketing or advertising position.</li></ul></div>

Marketing Intern (3 month )

<div>Job Purpose
The Senior Support Engineer will play a key role within the Business Operations Organization at Mondia Egypt Tech Centre, contributing to the stability and performance of Mondia Group's global customer services. This role focuses on hands-on technical expertise in incident response, monitoring KPIs, and supporting the automation, classification, and dispatching of alarms and incidents. The Senior Support Engineer will work closely with the support team to ensure efficient resolution of issues, maintain high service delivery standards, and enhance system reliability for our global customers.
Roles and Responsibilities
<ul><li>Support the technical integration of international payment service providers, billing aggregators, digital merchants, and Mobile App stores for Payment projects, ensuring seamless operations.</li><li>Contribute to the integration between merchants, mobile operators, and Mondia's internal platforms, enhancing performance and efficiency through technical expertise.</li><li>Support the operations and maintenance of VAS/Digital Systems/Payments using advanced tools, participating in shift coverage outside normal working hours as needed.</li><li>Serve as a key resource for resolving complex technical issues, leveraging tools like NewRelic and Grafana to ensure timely and effective incident resolution.</li><li>Document processes, contribute to knowledge sharing, and support training for internal and external teams on VAS, billing platforms, and related systems.</li><li>Monitor platform KPIs, identifying performance issues and contributing to optimizations for high-quality service delivery.</li><li>Collaborate with cross-functional teams to troubleshoot, configure services, perform automated testing, and support migration activities, ensuring service continuity during outages, including after-hours and holiday coverage.</li><li>Participate in integrations, migrations, and acceptance tests for operator and merchant systems, maintaining high-quality standards.</li><li>Contribute to continuous improvements in service delivery, particularly for system upgrades, new service launches, or major incidents.</li></ul>
Requirements
Technical Competencies/Skills
The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving, breaking down complex information into understandable and actionable items.
Other qualifications include:
<ul><li>Bachelor&rsquo;s degree in Computer Science, IT Engineering, or related field.</li>
<li>5+ years of experience in VAS/IT/Payments industry within integration, operation, support, or service environments.</li>
<li>Basic knowledge of service providers/operators&rsquo; business requirements.</li>
<li>Strong understanding of relational databases and proficiency with SQL.</li>
<li>Proficiency in scripting languages (e.g., Python) for developing in-house monitoring and alerting solutions.</li>
<li>Experience designing and implementing monitoring alerts using NewRelic and custom-built scripts for proactive incident detection.</li>
<li>Understanding of Web Services, including SOAP and REST APIs.</li>
<li>Experience with data visualization tools such as Tableau and Grafana for monitoring dashboards.</li>
<li>Knowledge of CI/CD pipelines.</li>
<li>Experience with cloud computing services, such as Amazon Web Services (AWS).</li>
<li>Strong problem-solving and analytical thinking skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Customer Relationship Management skills.</li>
<li>Fluent in English.</li>
<li>Familiarity with NoSQL/Data Lakes.</li>
<li>Experience with asynchronous messaging systems (e.g., Kafka)</li>
</ul>Education
BA degree in technology, computer sciences, or any related field.
Experience
+5 years of experience.
Benefits
1- You will be a part of a dynamic and international company with a flat organizational structure, where every voice is heard and your contributions truly make a difference.
2- The company will contribute up to EUR 25 per month towards staff perks
3- Benefit from our performance-based bonus scheme, in line with company policy.
4- EUR equivalent salaries paid in EGP.</div>

Senior Support Engineer

Join Mondia Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mondia Group

ABOUT_COMPANY

QA/LiveOps Engineer

Marketing Intern (3 month )

Senior Support Engineer