Qureos Mentor

Mondrian

<div>Company Description 
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. 
Job Description 
What do we expect from you?
Under the guidance of the Executive Housekeeper or any other authorized by the management, to be responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors/areas.
Responsible for ensuring that all staff and guest issues are dealt with in an effective and timely manner. To act in the hotel&rsquo;s interest and as your direct manager&rsquo;s representative in their absence.
How your day looks like:<ul><li>
Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.</li><li>
Assign special duties to Room Attendants and House Porters on assigned floors.</li><li>
Check the computer system throughout the day for an update of room status.</li><li>
Check and return an allocated number of guest rooms to the standard required by the hotel</li><li>
Report to the Housekeeping office any rooms which do not require service, are &ldquo;Do Not Disturb&rdquo; or are double locked by the afternoon and to log these on the hand over.</li><li>
Report and log any maintenance defects found in the rooms and assigned areas. Liaise with Maintenance and Reception regarding all out of order rooms.</li><li>
Ensure soft furnishings and d&eacute;cor of rooms are maintained to standard.</li><li>
Oversee implementation of deep cleaning and replacement.</li><li>
Check on a daily basis the arrivals, departures and VIP lists.</li><li>
Check VIP rooms to ensure they are cleaned and maintained to the required standard. Ensure VIP gifts are replenished.</li><li>
Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.</li><li>
Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards. Liaise with the linen room and valet as required.</li><li>
Ensure all public area and back of house areas are clean.</li><li>
Assist in stock taking of Housekeeping items when necessary.</li><li>
Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.</li><li>
Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&amp;E.</li><li>
Create and implement green policies and procedures to reduce waste and energy consumption.</li><li>
Report immediately any valuable lost property to security and to log packages and all other lost property.</li><li>
Handle guest requests, queries and complaints with immediate action and thorough follow up and refer when necessary.</li><li>
Assist fellow employees to perform similar or related jobs as and when necessary.</li><li>
Carry out any projects and assignments as directed by the Executive Housekeeper</li><li>
Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required</li><li>
Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required</li><li>
Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Supervisory experience in a similar position is beneficial</li></ul></div>

Housekeeping Supervisor

<div>Company Description 
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. 
Job Description 
What do we expect from you?
Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest and well maintained standard as required by the hotel.
How your day looks like:<ul><li>
Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.</li><li>
Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.</li><li>
Consistently offer professional, friendly and engaging service.</li><li>
Participle actively to briefing</li><li>
Attend training session</li><li>
Train all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.</li><li>
Input into Housekeeping dispatch system all request.</li><li>
Relate and dispatch messages promptly ensuring that all the information given is accurate and complete</li><li>
Insure tracking of pending request</li><li>
Ensure the proper handling of keys.</li><li>
Follow up on key signing in and out.</li><li>
Ensure proper distribution of devices.</li><li>
Follow up on devices signing in and out.</li><li>
Carry key &amp; Devices inventory at all change of shift</li><li>
Report to security and director of HK all lost keys/ devices or broken keys/ devices</li><li>
Prepare all related documentation to document payroll and sign in/out records</li><li>
Prepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requested</li><li>
Prepare and issue various miscellaneous credit forms when applicable</li><li>
Prepare and issue various miscellaneous debit forms when applicable</li><li>
keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediately</li><li>
Keep supervisor and laundry informed of all in-house move.</li><li>
Coordinate and maintain effective communication with other departments</li><li>
Input into Dispatch system all work orders for Engineering.</li><li>
Keep track and follow up on all urgent maintenance requests</li><li>
pre-block rooms for repair as needed in coordination with FO</li><li>
Handle all lost and found enquiries.</li><li>
Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC</li><li>
Follow up on all loaned articles. Record and retrieve as necessary</li><li>
Handle all guest storage items and ensure records are updated once items have been returned to guests</li><li>
Prepare all special amenities (children program or special set up) when applicable</li><li>
Keep work area clean and tidy at all times</li><li>
Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.</li><li>
Welcome all contractor and supplier</li><li>
Ensure Contractors are escorted</li><li>
Ensure first aid box items are replenished regularly</li><li>
Assist with general inventories</li><li>
Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up</li><li>
Inform the managers of any unusual events</li><li>
Report any sick guest to duty manager and Housekeeping managers</li><li>
Report immediately all system failure to concerned department</li><li>
Follow all BCP plan as per procedures</li><li>
Fill all BCP check list and send to security/account and RM TBC</li><li>
Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.</li><li>
Complete assigned task and reports to respective managers.</li><li>
Perform any other duties and responsibilities as assigned by the Managers.</li><li>
Able to work on shifts and work schedules based on business demands.</li><li>
Position requires sitting and answering phones/ imputing data&rsquo;s in systems most of the working day.</li><li>
Required stand by in case of emergency.</li><li>
Resistance to stress and able to multi tasks</li><li>
Comfortable in dealing with customers</li><li>
Cheerful patient, respectful, and require high level of empathy, emotional intelligence</li></ul></div>

Housekeeping Coordinator

Join Mondrian and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mondrian

ABOUT_COMPANY

Housekeeping Supervisor

Housekeeping Coordinator