Qureos Mentor

Morgans Originals

Morgans Originals is a collection of independent boutique lifestyle hotels, each rooted in a unique cultural legacy. Known for their originality, these hotels offer a distinctive hospitality experience that reflects their iconic cultural stories. With a commitment to curating independent hotels, Morgans Originals aims to provide guests with a memorable stay that celebrates individuality and creativity.

<div>
 
 Company Description
 
 
 
 
 Portaluna, a Morgans Originals Hotel
 
 
 
 Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
 
 
 This is an exciting new position within Ennismore&rsquo;s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
 
 
 
 Responsibilities
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Inspect all incoming shipments to ensure the correct quantity and quality.
 </li>
 <li>
 Verify that goods correspond with the purchase order or requisition.
 </li>
 <li>
 Ensure that all items are free from damage and report any discrepancies to the relevant departments.
 </li>
 <li>
 Organize and maintain the storage areas in an orderly manner.
 </li>
 <li>
 Ensure proper handling and storage of items in line with safety and quality standards.
 </li>
 <li>
 Update inventory records in the system and keep track of stock levels.
 </li>
 <li>
 Ensure that all paperwork, such as purchase orders, delivery notes, and receipts, are completed accurately.
 </li>
 <li>
 Maintain clear records for auditing and reporting purposes.
 </li>
 <li>
 Coordinate with suppliers, procurement, and other departments to ensure timely deliveries.
 </li>
 <li>
 Assist in the distribution of supplies to the respective departments.
 </li>
 <li>
 Ensure all items are stored in a safe manner, following health and safety regulations.
 </li>
 <li>
 Handle hazardous materials or perishable goods with care.
 </li>
 <li>
 Communicate any issues or delays in deliveries to the relevant parties.
 </li>
 <li>
 Work with the purchasing department to manage supply chain issues.
 </li>
 <li>
 Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Abilities/Key Competencies/Skills
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience.
 
 
 Leading Myself
 
 
 <ul>
 <li>
 Positive Orientation
 </li>
 <li>
 Operational Decision Making
 </li>
 <li>
 Self-Development &amp; Management
 
 
 </li>
 </ul>
 Leading Others
 
 
 <ul>
 <li>
 Developing an Empowered Team
 </li>
 <li>
 Leading an Engaged and Diverse Team
 </li>
 <li>
 Communication
 
 
 </li>
 </ul>
 Leading the Business
 
 
 <ul>
 <li>
 Advocating Guest Passion
 </li>
 <li>
 Business Planning and Analysis
 </li>
 <li>
 Business Improvement and Change
 
 
 </li>
 </ul>
 Experience/Certificates/Education
 
 
 <ul>
 <li>
 High school diploma or equivalent; vocational or technical certification in warehouse management or supply chain management can be advantage.
 </li>
 <li>
 Prior experience in receiving, inventory control, or warehouse management is highly valued.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Ability to handle physical tasks, such as lifting and moving supplies.
 </li>
 <li>
 Knowledge of inventory systems and basic administrative skills.
 </li>
 <li>
 Strong communication and problem-solving abilities.
 </li>
 <li>
 Previous experience in a similar role (e.g., warehouse, logistics, or stock management) is often preferred.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 What awaits you...
 
 
 <ul>
 <li>
 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
 </li>
 <li>
 The ability to challenge the norm and work in an environment that is both creative and rewarding.
 </li>
 <li>
 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
 </li>
 <li>
 A competitive package and plenty of development opportunities.
 </li>
 </ul>
</div>

Receiving

<div>
 
 Company Description
 
 
 
 
 Portaluna, a Morgans Originals Hotel
 
 
 
 Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
 
 
 This is an exciting new position within Ennismore&rsquo;s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant&rsquo;s specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.).
 </li>
 <li>
 Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings.
 </li>
 <li>
 Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise.
 </li>
 <li>
 Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish.
 </li>
 <li>
 Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally.
 </li>
 <li>
 Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages.
 </li>
 <li>
 Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium).
 </li>
 <li>
 Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests.
 </li>
 <li>
 Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience.
 </li>
 <li>
 Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions.
 </li>
 <li>
 Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant&rsquo;s standards.
 </li>
 <li>
 Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Abilities/Key Competencies/Skills
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience.
 
 
 
 Leading Myself
 
 
 
 <ul>
 <li>
 Positive Orientation
 </li>
 <li>
 Operational Decision Making
 </li>
 <li>
 Self-Development &amp; Management
 
 
 </li>
 </ul>
 
 Leading Others
 
 
 
 <ul>
 <li>
 Developing an Empowered Team
 </li>
 <li>
 Leading an Engaged and Diverse Team
 </li>
 <li>
 Communication
 
 
 </li>
 </ul>
 
 Leading the Business
 
 
 
 <ul>
 <li>
 Advocating Guest Passion
 </li>
 <li>
 Business Planning and Analysis
 </li>
 <li>
 Business Improvement and Change
 
 
 </li>
 </ul>
 Experience/Certificates/Education
 
 
 <ul>
 <li>
 Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment.
 </li>
 <li>
 Deep knowledge of the restaurant&rsquo;s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.
 </li>
 <li>
 Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 What awaits you...
 
 
 <ul>
 <li>
 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
 </li>
 <li>
 The ability to challenge the norm and work in an environment that is both creative and rewarding.
 </li>
 <li>
 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
 </li>
 <li>
 A competitive package and plenty of development opportunities.
 </li>
 </ul>
</div>

Waiter

<div>Company Description 
Portaluna, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore&rsquo;s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt. 
Job Description 
Responsibilities
Team Supervision &amp; Leadership:<ul><li>Supervise and lead the team of Waiters/Waitresses, Runners, ensuring they deliver exceptional service that aligns with the restaurant&rsquo;s standards and vision.</li><li>Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.</li><li>Foster a positive, engaged, and high-performing team environment.</li><li>Ensure that all team members maintain a high level of professionalism and uphold company standards.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.</li><li>Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.</li><li>Ensure that team members provide detailed and accurate explanations of the menu, including ingredient sourcing, preparation methods, and wine pairings.</li></ul>
Menu Expertise &amp; Recommendations:<ul><li>Maintain a deep understanding of the restaurant&rsquo;s specialized menu, including unique ingredients, preparation techniques, and drink pairings.</li><li>Supervise and guide the team in offering wine, cocktail, or non-alcoholic beverage pairings, and assist guests with dietary restrictions or special requests.</li><li>Stay updated on seasonal menu changes and ensure that the team is well-informed of any new specialty dishes or drinks.</li></ul>
Operational Efficiency:<ul><li>Oversee the daily operations of the specialty dining area, ensuring all service areas are properly organized and that all guest orders are taken and delivered efficiently.</li><li>Ensure proper organization of dining areas, including table settings, glassware, utensils, and condiments, for smooth service transitions.</li><li>Coordinate with kitchen and bar teams to ensure that all orders are prepared and delivered promptly, according to guest preferences.</li></ul>
Upselling &amp; Revenue Generation:<ul><li>Supervise the team in upselling premium dishes, beverages, and exclusive items to enhance the guest experience and increase revenue.</li><li>Encourage team members to suggest additional menu items or beverage pairings to complement the meal.</li></ul>
Reporting &amp; Administrative Duties:<ul><li>Ensure accurate reporting of daily operations, including guest feedback, sales data, and staff performance.</li><li>Prepare and submit operational reports to senior management, highlighting areas for improvement or adjustment.</li><li>Monitor stock levels of restaurant supplies (e.g., menus, utensils, glasses) and ensure timely replenishment as needed.</li></ul>
Health &amp; Safety Compliance:<ul><li>Enforce health and safety standards, ensuring that all staff follow proper hygiene practices and maintain a clean and safe dining environment.</li><li>Ensure all safety protocols are followed in the dining area, including emergency procedures.</li></ul>
Problem Resolution &amp; Continuous Improvement:<ul><li>Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.</li><li>Collect and act on guest feedback to continuously improve the quality of in-room dining service and experience.</li><li>Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.</li></ul>
Additional Responsibilities:<ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 
Qualifications 
Experience/Certificates/Education<ul><li>Experience: Minimum of 1-2 years in a supervisory role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.</li><li>Education: Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</li><li>Skills &amp; Attributes:</li></ul>
o Strong leadership and people management skills.
o Excellent interpersonal and communication abilities.
o Attention to detail and strong organizational skills.
o Proven ability to manage multiple priorities and meet deadlines.
o Ability to handle confidential and sensitive information.
o Strong understanding of food and beverage trends, menu development, and service excellence.
o Proficiency in relevant software and MS Office Suite.
o Professional and well-presented at all times.
o Customer-centric approach with a passion for hospitality.
o Proactive problem-solver with a solutions-oriented mindset.
o Ability to work in a fast-paced, dynamic environment.
o Must be able to handle multiple tasks and adapt to changing priorities.<ul><li>Language:</li></ul>
o Excellent reading, writing and oral proficiency in English language.
o Ability to speak other languages and basic understanding of local languages will be an advantage. 
Additional Information 
What awaits you...<ul><li>
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>
The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>
A competitive package and plenty of development opportunities.</li></ul></div>

IRD Supervisor

<div>Company Description 
Portaluna, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore&rsquo;s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt. 
Job Description 
Responsibilities
Food Preparation and Cooking:<ul><li>Oversee and prepare food for your designated section, ensuring it meets the quality standards of the restaurant.</li><li>Prepare ingredients, cook, and assemble dishes according to the menu, adjusting recipes as needed.</li><li>Ensure the timely preparation of all dishes during service, maintaining consistency in portion size and presentation.</li><li>Work with the kitchen team to ensure that dishes are cooked and delivered promptly.</li></ul>
Station Management:<ul><li>Manage the section efficiently, ensuring it runs smoothly throughout service.</li><li>Ensure that all ingredients are available and prepped in your section before service begins.</li><li>Maintain a clean, organized, and safe working environment in your section.</li><li>Monitor the section during service to ensure that dishes are prepared to order and that cooking equipment is used properly.</li></ul>
Quality Control:<ul><li>Monitor the preparation and presentation of all dishes to ensure they meet the restaurant&rsquo;s standards for taste, appearance, and consistency.</li><li>Regularly check food quality, portion sizes, and seasonings to ensure consistency and maintain customer satisfaction.</li><li>Oversee the plating of dishes and ensure they are aesthetically appealing and in line with the restaurant&rsquo;s presentation guidelines.</li></ul>
Leadership and Supervision:<ul><li>Supervise and guide junior kitchen associate (such as Commis Chefs), ensuring they follow proper cooking techniques and hygiene practices.</li><li>Provide mentorship and training to junior chefs, ensuring they develop their skills and knowledge of the kitchen.</li></ul><ul><li> 
Ensure junior chefs are working efficiently, adhering to food safety regulations, and maintaining a clean station.</li><li>Handle any issues that arise in your section, reporting them to the Sous Chef or Head Chef.</li></ul>
Health &amp; Safety Compliance:<ul><li>Ensure the kitchen complies with all food safety and hygiene regulations.</li><li>Maintain proper storage of ingredients and ensure that food is handled in accordance with safety standards to prevent contamination.</li><li>Keep your section clean and sanitized, following proper procedures for cleaning cooking tools, utensils, and equipment.</li><li>Follow health and safety protocols to minimize hazards and ensure a safe work environment.</li></ul>
Inventory and Stock Control:<ul><li>Assist in managing the stock for your section, including ordering, storing, and rotating ingredients (FIFO &ndash; First In, First Out).</li><li>Track inventory levels and ensure that ingredients are used efficiently to minimize waste.</li><li>Report any shortages or issues with stock to the Sous Chef or Head Chef, ensuring that necessary supplies are ordered in time.</li></ul>
Collaboration and Communication:<ul><li>Communicate effectively with kitchen team, front-of-house team, and the Sous Chef to ensure smooth operations.</li><li>Coordinate with other chefs to ensure that orders are completed on time and to the required standard.</li><li>Be proactive in resolving issues during service, such as delays or quality concerns, ensuring a positive guest experience.</li></ul>
Training and Development:<ul><li>Continuously improve culinary skills and knowledge, staying up-to-date with new techniques and trends.</li><li>Participate in training sessions, both formal and informal, to enhance your culinary abilities.</li><li>Be open to feedback and actively seek ways to improve performance and efficiency.</li></ul>
Maintenance of Equipment:<ul><li>Ensure that all kitchen equipment and tools are used properly and are well-maintained.</li><li>Report any faulty or damaged equipment to the Head Chef, ensuring that repairs are carried out promptly.</li><li>Keep your section's tools and equipment clean and in good working order.</li></ul>
Additional Responsibilities<ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 
Qualifications 
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience. 
Leading Myself<ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul>
Leading Others<ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul>
Leading the Business<ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul>
Experience/Certificates/Education<ul><li>Minimum of 2 years of relevant experience in a culinary role preferably in a high-end restaurant or a luxury hospitality environment.</li><li>Culinary diploma or equivalent professional training from a reputable culinary school preferred.</li><li>Passion for food and cooking, with a keen interest in mastering a specific section of the kitchen.</li><li>Good understanding of kitchen operations, food safety, and hygiene standards.</li><li>Ability to work in a fast-paced, high-pressure environment.</li><li>Strong leadership and communication skills.</li><li>Attention to detail and a commitment to maintaining quality and consistency.</li><li>Willingness to work flexible hours, including nights, weekends, and holidays.</li></ul>
Physical Requirements<ul><li>Ability to stand for long periods and work in a fast-paced kitchen environment.</li><li>Comfort working with hot equipment, sharp knives, and heavy kitchen tools.</li><li>Ability to lift heavy items, such as boxes of ingredients or kitchen equipment.</li></ul> 
Additional Information 
What awaits you...<ul><li>
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>
The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>
A competitive package and plenty of development opportunities.</li></ul></div>

Chef De Partie (Hot)

Chef De Partie (Hot) - Staff Cafeteria

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
.Night Audit &amp; Financial Duties<ul><li>
Perform end-of-day (EOD) procedures and close daily transactions.</li><li>
Reconcile room revenue, F&amp;B revenue, and other hotel income.</li><li>
Verify all postings, charges, and payments for accuracy.</li><li>
Balance cash, credit cards, and city ledger transactions.</li><li>
Generate daily financial reports for management review.</li></ul>
Reporting &amp; Documentation<ul><li>
Prepare the Night Audit report and distribute it to management.</li><li>
Maintain proper records of all transactions and corrections.</li><li>
Highlight discrepancies and unusual transactions.</li></ul>
Coordination<ul><li>
Coordinate with Front Office, Reservations, and Accounting departments.</li><li>
Ensure all systems (PMS, POS) are properly updated and balanced.</li></ul>
Security &amp; Safety<ul><li>
Monitor hotel security during the night shift.</li><li>
Handle emergency situations according to hotel procedures.</li><li>
Ensure safety of guests and hotel property.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Hospitality, Accounting, or related field (preferred).</li><li>
1&ndash;3 years of experience in Front Office or Night Audit role.</li><li>
Experience with hotel systems (Opera, Fidelio, or similar PMS).</li><li>
Basic accounting knowledge is required.</li></ul> 
Reporting Line<ul><li>
Reports to: Front Office Manager / Chief Accountant / Financial Controller</li></ul> 

Qualifications 
Skills &amp; Competencies<ul><li>
Strong attention to detail and accuracy.</li><li>
Good numerical and analytical skills.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to work night shifts independently.</li><li>
Problem-solving skills and calm under pressure.</li><li>
Basic computer and reporting skills.</li></ul>
Working Conditions<ul><li>
Night shift role (typically 11 PM &ndash; 7 AM).</li><li>
Requires full attention and ability to handle both guests and financial tasks.</li></ul>
KPIs (Key Performance Indicators)<ul><li>
Accuracy of daily audit and reports.</li><li>
Zero or minimal financial discrepancies.</li><li>
Guest satisfaction during night shift.</li><li>
Timely completion of audit procedures.</li><li>
Proper system balancing.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Night Auditor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Responsibilities
Credit Assessment and Risk Management:<ul><li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li><li>Review and approve credit applications, ensuring they meet the hotel&rsquo;s credit policy.</li><li>Analyze customer financial history and determine appropriate credit limits for each account.</li><li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li></ul>
Accounts Receivable Management:<ul><li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li><li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li><li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li><li>Ensure that all payments are posted correctly and accurately in the hotel&rsquo;s financial systems.</li></ul>
Credit Policy Enforcement:<ul><li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li><li>Monitor and enforce the hotel&rsquo;s credit terms, ensuring that clients&rsquo; credit limits and payment terms are respected.</li><li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li></ul>
Collections and Dispute Resolution:<ul><li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li><li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li><li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li><li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li></ul>
Reporting and Financial Analysis:<ul><li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li><li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li></ul><ul><li> 
Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li></ul>
Team Leadership and Supervision:<ul><li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li><li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li><li>Foster a collaborative and effective working environment within the credit and finance departments.</li></ul>
Internal and External Coordination:<ul><li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li><li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li><li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li></ul>
Compliance and Documentation:<ul><li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li><li>Maintain accurate records of all credit agreements, transactions, and payment history.</li><li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li></ul>
Additional Responsibilities:<ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 
People &amp; Culture
Employee Relations<ul><li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li><li>Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li></ul>
Recruitment<ul><li>Hire new Heartists in conjunction with the People &amp; Culture Leader through INES.</li><li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li></ul>
Employee Engagement and Communications<ul><li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company&rsquo;s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li><li>Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.</li><li>Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager.</li></ul> 
Learning &amp; Talent Development &amp; Performance Management<ul><li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li><li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li><li>Ensure Departments have adequate Departmental trainers, and these are well utilised.</li><li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development.</li><li>Development of direct reports to give them ongoing feedback and development.</li><li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li><li>Performs additional duties as directed by supervisors.</li><li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li><li>Is fully conversant with all health and safety, fire and emergency procedures.</li><li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li><li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li><li>Attends meetings and training as required by supervisors.</li><li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.</li><li>Interacts with guests actively soliciting feedback.</li></ul>
Finance<ul><li>The activities and contribution of the role will impact the performance of the hotel.</li><li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li><li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li><li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li><li>Demonstrate full awareness of departmental budget/P&amp;L and work towards achieving it by minimizing expenses and maximizing room revenue.</li></ul> 
This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability. 
Qualifications 
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience. 
Leading Myself<ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul>
Leading Others<ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul> 
Leading the Business<ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul> 
Experience/Certificates/Education<ul><li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li><li>Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li><li>Skills &amp; Attributes:</li></ul>
o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).
o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.
o Strong ability to analyze financial data, assess credit risks, and make informed decisions.
o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.
o Ability to manage financial records and ensure accuracy in all credit-related activities.
o Ability to resolve issues related to billing, collections, and disputes effectively.
o Experience in supervising and guiding a team to meet departmental objectives. 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Credit

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