Qureos Mentor

Morley Companies

Morley specializes in delivering extraordinary experiences to B2B clients through business process outsourcing, meetings and incentives, and exhibits and displays services. With decades of experience, the company is committed to empowering its associates to achieve exceptional results and create memorable experiences for clients. Morley values integrity, continual improvement, and a supportive work environment, believing that happy associates lead to happy customers.

<div>About the Role:
<div><b><i>
Location: Remote </i></b><b><i>&ndash;</i></b><b><i> Michigan residents</i></b></div><div></div><div><div><br>
If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you!</div><div></div><div><b><i><br>
What to Expect</i></b></div><div>
As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.</div><div></div><div><br>
No automotive experience required!</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Work from home while having regular connection with your teammates</li><li>
No weekends</li><li>
Paid training</li><li>
Equipment provided</li><li>
Benefits available</li><li>
Professional development and growth opportunities</li></ul><div></div><div><b><i><br>
What You'll Do</i></b></div><ul><li>
Receive calls from dealers</li><li>
Gather and document information</li><li>
Effectively and efficiently deliver resolutions using defined processes and applications</li><li>
Meet quality and productivity targets by:<ul><li>
Having a good understanding of project operations and workflow processes</li><li>
Delivering services that meet those goals<br>
</li></ul></li><li>
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude</li></ul><div></div><div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div></div></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Strong computer navigation and typing skills</li><li>
Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)</li><li>
A positive, self-starter attitude with a solid work ethic and meticulous attention to detail</li><li>
Excellent interpersonal and listening skills</li></ul><div><br>
</div><div><b><i>Eligibility Requirements
</i></b></div><ul><li>Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
Proven success in a relevant / related position for one or more year</li><li>
Call center experience</li><li>
One or more years of customer service experience</li><li>
Able to work shifts within the center's hours of operation:<ul><li>
Monday - Friday (no weekends!)</li><li>
9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time</li></ul></li><li>
Must be able to stick to the schedule reliably, as some queues are time sensitive</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Associate degree</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Michigan resident</li><li>
Secluded and distraction-free work environment</li><li><i>
Required internet setup:</i><ul><li>
High-speed internet delivered through a wired provider (cable or fiber)</li><li>
Computer must be physically connected to your modem / router using an Ethernet cable</li><li>
Wireless, 5G and satellite connections are not supported</li></ul></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div><div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Product Quality Assurance Agent (Remote - Michigan residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Ohio residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Ohio resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Ohio residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Kentucky residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Kentucky resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Kentucky residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Indiana residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Indiana resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

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