Qureos Mentor

Motherhood Women's & Child Care Hospital

Ensures all SoP&rsquo;s are adhered to and we provide &ldquo;Care like no Other&rdquo;Every customer has a warm &amp; caring experience aligned with the Service Experience Plan.&Auml; Customer Journey:- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.- Converts the prospectives into lifelong customers.- Provides relevant information &ndash; Facility tour | procedure | medical management | financials - transparently to build the relationship.- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.- Based on the customer profile, up-sell and cross sell.- If financial assistance required, coordinate with concerned authority.- Deposit details &amp; payment terms to be clarified to the patient.- Counsel on do&rsquo;s and don&rsquo;ts.- Follow up with customers who have not come back for booking.- Follow up calls for: upcoming EDD; delivery package; bed booking.- Organize Events end to end : Maternity Photo shoot; baby shower.- Follow up to ensure attendance for complimentary classes.- Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers.- Own any issues the customer may encounter &amp; ensure prompt recovery by respective team.- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.- Track CRM leads.- Maintains productivity data as per schedule &ndash; per doctor EDD tracker; monthly delivery tracker;- Accurately update patient conversions sources - referral channels, Marketing Initiatives- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.- Be alert and identify source markets and corporate references.- To be constantly updated on competition activity - rates, products , discounts.- If patient has rates of other hospitals, seek information.- Participate in all activities scheduled by Corporate &ndash; meetings, performance reviews, trainings, assessments.- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.&Auml; Consultant Management :- Keep Consultants informed regarding their confirmed referral appointments.- Keep the doctors (treating and referral) informed about the ongoing status of the patient.- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.- Maintain a cordial and professional relationship with Consultants.&Auml; Responsible for Outstanding Service Experience Delivery:- Ensures personal grooming as per standard; maintain discipline and decorum.- Contributes to implementation of the Service Vision- Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.- Manage the feedback system : maintain scores for Google review; NPS &amp; Customer satisfaction.Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Service Line Executive

Join Motherhood Women's & Child Care Hospital and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Motherhood Women's & Child Care Hospital

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Service Line Executive