Urwah Admin

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><h2 class="jobSectionHeader"><b><br>
Department Overview</b></h2>
You will join a multi-disciplined project team dedicated to the delivery of mission-critical voice and data systems. This role is part of our commitment to the Saudi National Transformation (Tamheer), providing high-potential Saudi postgraduates with hands-on experience in the field of public safety technology and critical communications.<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p>
As a Deployment Engineer Intern, you will assist senior engineers in the post-sales phase of projects. This is a developmental role where you will learn how to transition conceptual designs into live, functional systems. You will be mentored on Motorola Solutions&rsquo; proprietary technologies and international engineering standards.</p><p></p><p>
Key Responsibilities:</p><ul><li><p>
Technical Assistance: Support the engineering team in the end-to-end deployment of IP plans and communication services.</p></li><li><p>
Documentation: Assist in generating system documentation, equipment lists, and technical site records using relevant tools.</p></li><li><p>
Project Coordination: Help track project progress, technical decisions, and changes alongside Project Managers.</p></li><li><p>
Deployment Support: Assist in the staging, testing, and implementation of hardware and software solutions at customer sites.</p></li><li><p>
Requirement Validation: Learn to validate customer requirements against pre-sales designs and assist in basic design reviews.</p></li><li><p>
Continuous Learning: Maintain and grow knowledge of IP &amp; Transmission design, virtualization, and Motorola&rsquo;s public safety applications.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Basic Requirements</b></h2><p>
Basic Requirements</p><ul><li><p>
Nationality: Must be a Saudi National (in compliance with the Tamheer program).</p></li><li><p>
Education: Recent postgraduate (Master&rsquo;s or high-achieving Bachelor&rsquo;s) in Telecommunications, Computer Science, Electronic Engineering, or a related technical field.</p></li><li><p>
Experience: 0&ndash;1 years (This is an entry-level position).</p></li><li><p>
Skills:</p></li></ul><ul><li><p>
Foundational knowledge of IP networking and Transmission.</p></li><li><p>
Basic understanding of Windows/Linux OS and Virtualization (VMware/KVM).</p></li><li><p>
Fluency in English (written and verbal) and Arabic.</p></li><li><p>
Strong desire to learn and a proactive attitude toward problem-solving.</p></li></ul><p></p><p>
What the Intern Will Gain:</p><ul><li><p>
Exposure to &quot;Mission Critical&quot; technologies that help keep communities safe.</p></li><li><p>
Direct mentorship from industry-leading engineers in Riyadh.</p></li><li><p>
Practical experience in complex project integration and system architecture.</p></li><li><p>
A pathway to a potential full-time career within Motorola Solutions upon successful completion of the program.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
25-50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
None<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Intern<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Deployment Engineer Intern KSA National - Tamheer Program

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview</b></h2>
Managed Services and Support UN Middle East and Africa<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p>
The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.</p><p>
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.</p><p>
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit</p><p></p><p><b>
Scope of Responsibilities / Expectations</b></p><p></p><p><b><i>
Operations</i></b></p><ul><li>
The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out</li><li>
Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors</li><li>
Manages sub-contractors deliverables and adherence against Customer contractual commitments</li><li>
Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery</li><li>
Ensure a smooth transition from project implementation to warranty support and service delivery</li><li>
Manage the service contract renewal process for all assigned service agreements</li></ul><p></p><p><b><i>
Business Development</i></b></p><ul><li>
Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks</li><li>
Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.</li><li>
Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope, SLA&rsquo;s, commercial negotiations and contract set-up</li></ul><h2 class="jobSectionHeader"><br>
<b>
Basic Requirements</b></h2><p><b>
Personal skills, work and management style</b></p><ul><li>
Excellent communication skills in English (verbal, written and presentation). Also local languages will be appreciated (Arabic or French)</li><li>
Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely</li><li>
Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills</li><li>
Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution</li><li>
Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment</li></ul><p><b><br>
Security Clearance</b></p><p>
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.</p><p></p><p><b>
Travel</b></p><p>
Travel will be no less than 50% of the time in the assigned region.</p><p></p><p><b>
Educational Background</b></p><p>
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years military experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.</p><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Over 50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
None<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Customer Support Manager

Join Motorola Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Motorola Solutions

About Company

Deployment Engineer Intern KSA National - Tamheer Program

Customer Support Manager