Qureos Mentor

Mountain America Credit Union

<p></p><div><h1 class="jobSectionHeader"><b>Please reference the schedule and minimum qualifications listed below before applying.</b></h1><p></p><p>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</p><p></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1>
To perform audits and reviews, and to review, test, and assess control environment to help safeguard credit union assets.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
LOCATION</b></p><p>
Mountain America Center - Hybrid:</p><p>
9800 S Monroe St<br>
Sandy, UT 84070</p><p></p><p><b>
SCHEDULE</b></p><ul><li>This is a Hybrid Schedule- this team is in office 3 days a week (Tuesday, Wednesday, and Thursday) with 2 days remote (Monday and Friday)</li></ul><p></p><div><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Lead and perform audits of IT systems, applications, infrastructure, and cybersecurity processes.</p></li></ul></div><div><ul><li><p>
Execute all phases of the audit lifecycle, including planning, process walkthrough, risk assessment, fieldwork testing, and reporting.</p></li></ul></div><div><ul><li><p>
Evaluate and align third-party IT control frameworks as inputs to audit scope.</p></li></ul></div><div><ul><li><p>
Identify risks and control gaps, across MACU IT processes and systems.</p></li></ul></div><div><ul><li><p>
Contribute to IT audit entity risk assessments and development of the IT audit plan.</p></li></ul></div><div><ul><li><p>
Conduct and lead interviews with key MACU IT personnel to gather required understanding of process and risks for advisory engagements</p></li></ul></div><div><ul><li><p>
Provide insights into IT and cyber risk exposures, control design, and governance effectiveness.</p></li></ul></div><div><ul><li><p>
Recommend practical, risk-based solutions to improve IT controls, processes, and compliance posture.</p></li></ul></div><div><ul><li><p>
Prepare clear, concise audit documentation including work papers, findings, and audit reports.</p></li></ul></div><div><ul><li><p>
Prepare and communicate audit engagement status and observations to management and stakeholders.</p></li></ul></div><div><ul><li><p>
Track and validate remediation efforts to ensure timely resolution of audit findings.</p></li></ul></div><div><ul><li><p>
Contribute to continuous improvement of audit methodologies, tools, and data analytics capabilities.</p></li></ul></div><div><ul><li><p>
Stay current with emerging technologies, cybersecurity risks, and regulatory expectations.</p></li></ul></div><div><ul><li><p>
Support adoption of audit automation and GRC tools (e.g., Archer or similar platforms, if applicable in your environment).</p></li></ul></div><div><ul><li><p>
Partner with business, IT, Risk Management, and Compliance teams to enhance alignment across the Three Lines model.</p></li></ul></div></div><div><div><ul><li><p>
Serve as a trusted advisor while maintaining auditor independence and objectivity.</p></li></ul></div><div><ul><li><p>
Provide guidance and mentorship to Staff Auditors and interns.</p></li></ul></div><div><ul><li><p>
Review audit workpapers and ensure quality and adherence to standards.</p></li></ul></div><div><ul><li><p>
Assist managers in audit planning and stakeholder engagement.</p></li></ul></div><div><ul><li><p>
Maintain and develop competencies aligned with internal audit standards and professional development expectations.</p></li></ul></div><div><ul><li><p>
Uphold independence, objectivity, and ethical standards in all audit activities.</p></li></ul></div><p></p><div><p><b><br>
Minimum</b><b> </b><b>Qualifications</b></p></div><div><p><b>
Education</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in information systems, Computer Science, Accounting, Cybersecurity, Data Analytics or a related field.</p></li></ul></div><p></p><div><p><b>
Experience</b></p></div><div><ul><li><p>
Three years performing end-to-end IT and/or cybersecurity audits</p></li></ul></div><div><ul><li><p>
One or more years of experience leading IT and cybersecurity end-to-end process and control walkthroughs.</p></li></ul></div><p></p><div><p><b>
Certification</b></p></div><div><ul><li><p>
Passed at least one of the following CISA, CPA or CIA exams.</p></li></ul></div><p></p><div><p><b><br>
Preferred Qualifications</b></p></div><p></p><div><p><b>
Education</b></p></div><div><ul><li><p>
Master&rsquo;s degree in information systems, Computer Science, Accounting, Cybersecurity, Data Analytics or a related field.</p></li></ul><p></p><div><p><b>
Experience</b></p></div><div><ul><li><p>
Demonstrated understanding of how to apply IT control frameworks (e.g., NIST, COBIT, ISO 27001) in auditing.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to assess risks, analyze complex systems, and identify control weaknesses.</p></li></ul></div><div><ul><li><p>
Strong written and verbal communication skills, with the ability to present to management with confidence.</p></li></ul></div><div><ul><li><p>
Demonstrated application of analytical thinking and synthesis of disparate information.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to work autonomously and execute more than one audit engagement simultaneously.</p></li></ul><p></p><div><p><b>
Certification</b></p></div><div><p>
Achieved at least one of the following CISA, CPA or CIA certifications.</p></div></div></div></div><p></p><p><b><br>
Managerial Responsibility</b></p><p>
None</p><p></p><p><b>
Computer/Office Equipment Skills
</b></p><ul><li>Advanced level skill for Microsoft Office (Outlook, Word, PowerPoint, Excel), especially Excel.</li><li>
Knowledge of computer assisted audit techniques preferred.</li><li>
Experience with data analysis software, such as ACL, IDEA, and/or Picalo, preferred.</li></ul><p></p><p><b>
Language Skills
</b></p><ul><li>Demonstrated ability to clearly communicate verbally and in writing.</li><li>
Demonstrated ability to read and follow instructions.</li></ul><p></p><p><b>
Other Skills and Abilities
</b></p><ul><li>Ability to perform ad hoc data analysis in conjunction with audits, as necessary.</li><li>
Understanding of financial institution operations and transactions.
</li><li>Ability to communicate effectively and courteously.</li><li>
Ability to understand regulations.</li><li>
 Understanding of the credit union data system and ability to use a computer, and software applications.</li><li>
Ability to recognize and analyze problems, improprieties, and opportunities for improvement.</li></ul><p></p><p><b>
PHYSICAL ABILITIES / WORKING CONDITIONS
</b></p><p></p><p><b>Physical Demands</b></p><p>
Ability to sit, talk and hear consistently</p><p>
Ability to stand, walk, and use hands to handle or reach occasionally</p><p></p><p><b>
Vision Requirements</b></p><p>
Close vision (clear vision at 20 inches or less)</p><p>
Distance vision (clear vision at 20 feet or more)</p><p></p><p><b>
Weight Lifted or Force Exerted</b></p><p>
Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.</p><p></p><p><b>
Environmental</b></p><p>
There are no unusual environmental factors (such as a typical office)</p><p></p><p><b>
Noise Environment</b></p><p>
Moderate noise (business office with computers and printers, light traffic)</p><p><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></p><p>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</p></div>

Senior Auditor

<p></p><div><h1 class="jobSectionHeader"><b>Please reference the schedule and minimum qualifications listed below before applying.</b></h1><p></p><p>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</p><p></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1>
The Dispute Resolution Specialist plays a pivotal role in safeguarding the financial well-being of our members and protecting the credit union&rsquo;s integrity. By providing exceptional service, this role ensures members and team members receive expert assistance in filing both fraud and non-fraud card-related claims. The specialist takes ownership of reviewing rebuttal documentation and compelling evidence provided by merchants, making informed decisions that directly impact members' financial security and peace of mind. Through critical thinking and investigative expertise, they are accountable for resolving claims with precision and integrity, whether the claims are against or by members of the credit union.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
LOCATION</b></p><p>
Mountain America Center - Hybrid:</p><p>
9800 S Monroe St<br>
Sandy, UT 84070</p><p><b>
SCHEDULE</b></p><p>
Full Time</p><p></p><p>
To be effective, an individual must be able to perform each job duty successfully.</p><ul><li>
Maintains Mountain America&rsquo;s mission, vision, and values by providing quality service to credit union members to resolve problems and enhance their financial relationship.</li><li>
Provide superior customer service to both internal and external customers via email and telephone, escalate complex concerns as directed</li><li>
Accurately and efficiently initiate card claims, and advises business partners in the same.</li><li>
Utilizes critical thinking to investigate complex card fraud, card disputes and ATM dispute cases in which members are victims or perpetrators.</li><li>
Own the outcomes and decisions of these investigations, recognizing their direct financial impact on the member experience and organizational trust</li><li>
Meticulously review rebuttal documentation and compelling evidence provided by merchants on card fraud claims, and respond effectively to ensure favorable recovery outcomes</li><li>
Gathers and documents critical evidence including transaction information, internal reports, online banking records, security footage, and other appropriate evidence</li><li>
Work closely with Fraud Data Analysts to communicate card fraud findings or issues, contributing to the improvement of card fraud rules and prevention strategies</li><li>
Interviews members, internal partners, and reviews filing phone calls to clarify affidavit statements, as needed</li><li>
Accurately and appropriately issue credits to members&rsquo; accounts, as directed</li><li>
Process technical and quality reviews to ensure accurate submission of all card claims, both fraud and non-fraud</li><li>
Processes all card claims submissions across multiple networks</li><li>
Promptly and appropriately logs complaints and submits Unusual Activity Referrals (UAR&rsquo;s) to the BSA Team</li><li>
Gathers and provides feedback on other business units in regard to all ATM, Card Fraud, and Non-Fraud Card disputes to Dispute Resolution Specialists III&rsquo;s for training and coaching.</li><li>
Assists process improvement and surfaces ideas and feedback to management.</li><li>
 Keeps current on fraud trends and complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, and ABILITIES</b></p><p>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</p><p></p><p><b>
Experience:</b></p><p></p><ul><li>
2+ years of retail banking or related financial service and customer service experience</li><li>
Fraud or Dispute related experience preferred</li><li>
Knowledge of Visa, STAR, and/or Co-Op network rules preferred, but not required</li></ul><p></p><p><b>
Education:</b></p><p>
 Associate degree or equivalent work experience</p><p><b>
Licenses, Certificates, Registrations, Trainings:
</b></p><p>None</p><p><b>
Computer/Office Equipment Skills:
</b></p><p>Microsoft Office Suite knowledge and the ability to learn applicable software to do the job.</p><p><b>
Managerial Responsibility:</b></p><p>
Has no supervisory/managerial responsibilities</p><p><b>
Language Skills:</b></p><p>
Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, members, or clients.</p><p><b>
Other Skills and Abilities:</b></p><ul><li>
Prefer general knowledge of credit union operations and organizational structure.</li><li>
Must have demonstrated great organizational skills. Must have demonstrated attention to detail.</li><li>
 Ability to communicate effectively using written and verbal communication</li><li>
Ability to show effective decision-making skills and recognize the appropriate action to be taken based on recovery probability in both fraud and non-fraud claims</li><li>
Has a thorough knowledge of regional and international card network rules and regulations, and Credit Union policies and procedures, applicable to card fraud claims</li><li>
Ability to take feedback and implement goals to make improvements.</li><li>
Ability to accel in a fast-paced and goal-oriented environment.</li><li>
Ability to meet deadlines and adhere to defined time frames.</li></ul><p></p><p><b>
PHYSICAL ABILITIES / WORKING CONDITIONS:</b></p><p><b>
Physical Demands:</b></p><p>
Requires sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing.</p><p><b>
Vision Requirements:</b></p><p>
Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus.</p><p><b>
Weight Lifted or Force Exerted:</b></p><p>
Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.</p><p><b>
Environmental:</b></p><p>
Office type conditions, indoors.</p><p><b>
Noise Environment:</b></p><p>
Moderate noise such as in a business office with equipment and light traffic.</p><p>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</p></div>

Dispute Specialist

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
Location</div><div>
Sparks Branch</div><div>
700 Los Altos Parkway</div><div>
Sparks, NV 89436</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.<br>
<br>
<ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) - Bilingual Preferred (English/Spanish)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.<div></div><div>
Job Description</div><div>
Location</div><div>
1061 Blue Lakes Blvd N, Twin Falls, ID 83301</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></ul><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.</li><li>
Provides quality service by assessing, advising, and assisting credit union membership.</li><li>
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.</li><li>
Educates members about MACU products and services.</li><li>
Consistent focus on increasing member satisfaction and account retention.</li><li>
Expected to meet production goals as a representation to help our members.</li><li>
May follow up with members on product referrals (e.g. warm calling).</li><li>
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.</li><li>
Greets all members professionally.</li></ul><div></div><div>
Cash Transactions</div><ul><li>
Accurately maintains cash drawer.</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures.</li><li>
Assists in the opening and closing procedures of the branch.</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions.</li><li>
Keeps work area neat and clean.</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner.</li><li>
Actively participates and completes product knowledge courses.</li><li>
Travel may be required.</li><li>
Complies with all regulations as required by law.</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR Certification Package through the following:<ul><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li><li>
MSR Sales Certification</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Basic computer operating skills</li><li>
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)</li><li>
Type a minimum of 35 words per minute preferred</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service</li><li>
Ability to perform mathematical calculations</li><li>
Ability to communicate effectively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Hurricane State St Branch:</div><div>
1155 West State Street<br>
Hurricane, UT 84737</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday hours will vary between 8:40am - 6:15pm</div><div>
Saturdays 8:40am &ndash; 2:15pm</div><ul><li><br>
20-25 hours per week</li></ul><div>
*Day off during the week when as Saturday is worked*</div><div></div><div>
At Mountain America we are committed to taking care of all our employees</div><div></div><ul><li><div>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</div></li><li><div>
Additional $1.00 per hour if bilingual in English/Spanish</div></li><li><div>
Performance reviews with opportunities to increase compensation</div></li><li><div>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</div></li><li><div>
Paid time off, volunteer time off, and paid holidays</div></li><li><div>
Matching 401K</div></li><li><div>
Tuition assistance</div></li><li><div>
Professional development</div></li><li><div>
And more!</div></li></ul><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div>
#INDMS</div><div>
#LI-CC1</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Richfield Branch:</div><div>
665 North Main Street</div><div>
Richfield, UT 84701</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday hours will vary between 8:40am-6:15pm.</div><div>
Saturdays 8:40am &ndash; 2:15pm</div><div></div><ul><li>Flexibility to work 20-25 hours depending on business need</li></ul><div>
*Day off during the week when a Saturday is worked*</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><li><div>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</div></li><li><div>
 If bilingual in English/Spanish an additional $1.00 per hour added to base pay</div></li><li><div>
Performance reviews with opportunities to increase compensation</div></li><li><div>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</div></li><li><div>
Paid time off, volunteer time off, and paid holidays</div></li><li><div>
Matching 401K</div></li><li><div>
Tuition assistance</div></li><li><div>
Professional development</div></li><li><div>
And more!</div></li></ul><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.</li><li>
Provides quality service by assessing, advising, and assisting credit union membership.</li><li>
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.</li><li>
Educates members about MACU products and services.</li><li>
Consistent focus on increasing member satisfaction and account retention.</li><li>
Expected to meet production goals as a representation to help our members.</li><li>
May follow up with members on product referrals (e.g. warm calling).</li><li>
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.</li><li>
Greets all members professionally.</li></ul><div></div><div>
Cash Transactions</div><ul><li>
Accurately maintains cash drawer.</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures.</li><li>
Assists in the opening and closing procedures of the branch.</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions.</li><li>
Keeps work area neat and clean.</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner.</li><li>
Actively participates and completes product knowledge courses.</li><li>
Travel may be required.</li><li>
Complies with all regulations as required by law.</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR Certification Package through the following:<ul><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li><li>
MSR Sales Certification</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Basic computer operating skills</li><li>
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)</li><li>
Type a minimum of 35 words per minute preferred</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service</li><li>
Ability to perform mathematical calculations</li><li>
Ability to communicate effectively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div>
#INDMS</div><div>
#LI-CC1</div><div></div><div><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) Bilingual English/Spanish preferred, not required

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
455 East 40th</div><div>
Street South Ogden, UT 84403</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm<br>
 *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div>
TRAINING</div><div>
Paid training is provided. Training is full‑time for your first week.</div><ul><li>
Training Schedule: One week, Monday&ndash;Friday</li><li>
Hours: 8:45 AM &ndash; 6:15 PM</li></ul><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><li>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>
Performance reviews with opportunities to increase compensation</li><li>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>
Paid time off, volunteer time off, and paid holidays</li><li>
Matching 401K</li><li>
Tuition assistance</li><li>
Professional development</li><li>
And more!</li></ul><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div>
#LI-IL1</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Join Mountain America Credit Union and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mountain America Credit Union

About Company

Senior Auditor

Dispute Specialist

Part Time Member Service & Sales (Teller) - Bilingual Preferred (English/Spanish)

Part Time Member Service & Sales (Teller)

Part Time Member Service & Sales (Teller)

Part Time Member Service & Sales (Teller) Bilingual English/Spanish preferred, not required

Part Time Member Service & Sales (Teller)