Qureos Mentor

Mountain America Credit Union

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
Location</div><div>
Magna 3500 S Branch</div><div>
8349 West 3500 South<br>
Magna, UT 84044</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm *Day off during the week when a Saturday is worked*</div><div></div><div><i>
At Mountain America, we are committed to taking care of all our employees</i>.<br>
<ul><li>Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li><li><i>
Bilingual: English/Spanish required</i></li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
Technology analyst for various loan origination systems (LOS) and/or servicing platforms. Responsible for research and analysis of lending processes to solve for business, regulatory, and compliance efficiency needs. Assists in the development, service and support of lending software, platforms, and databases through coordination with IT and other internal and external resources. Acts as a main resource to the Business Lending team regarding questions, enhancement requests, and reporting needs.<div></div><div>
Job Description</div><div>
To be effective, an individual must be able to perform each job duty successfully:</div><ul><li>
Act as administrative expert of the LOS/platform by keeping product knowledge up to date, evaluating and modifying system performance and making recommendations for future upgrades.</li><li>
Identify the most effective way to utilize the LOS/platform to satisfy business requirements, using both standard and custom functionality.</li><li>
Consult with business units and leadership to identify potential areas of gained efficiency, process improvement, and/or automation.</li><li>
Collaborate with key strategic partners such as third-party vendors and internal departments to resolve software, hardware, and communication issues.</li><li>
Lead audit remediation efforts, system access clean-up efforts, and analysis of appropriate access rights.</li><li>
Provide research, analysis, high-level design and estimates for end-user technology solutions.</li><li>
Coordinate implementation and rollout of technology solutions, including communicating changes to appropriate business units and training teams.</li><li>
Perform daily tasks including updating rates in appropriate LOS, adding and deleting users, reviewing core data load, completing purge process and reviewing exception reports.</li><li>
Manage interface and monitor system performance with other third-party applications that work in connection with the LOS/platform, ensuring timely updates and enhancements are done as required.</li><li>
Create, maintain, and generate reports using the LOS/platform, MACU and other data sources.</li><li>
Provide daily support to end users regarding usage of the system and deliver prompt resolution to questions and concerns.</li><li>
Lead project initiatives and monthly team project meetings as needed.</li><li>
Understand and adhere to the company&rsquo;s risk and regulatory standards, policies, and controls in accordance with the company&rsquo;s risk appetite. Identify risk-related issues needing escalation to management.</li><li>
Remain current on all regulatory changes affecting compliance to ensure systems are up to date.</li><li>
Review profiles, security settings and loan setup settings in the LOS/platform and other integrated applications.</li><li>
Assist cross-functionally with other software&rsquo;s such as, but not limited to, ICE Encompass, Akuvo Aperture, Abrigo Sageworks, Blend.</li><li>
Model the MACU way behaviors by exhibiting mutual trust and respect, honesty and integrity, professionalism, and accountability.</li><li>
Perform other duties as assigned.</li></ul><div></div><div><br>
KNOWLEDGE, SKILLS, and ABILITIES</div><div>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div><br>
Experience</div><div>
Minimum of five years in lending and operations is required.</div><div>
Background in product ownership and/or system administration preferred.</div><div></div><div><br>
Education</div><div>
Bachelor&rsquo;s degree in Business Administration, Finance, or related field or 3 additional combined years of experience in a progressive financial lending role.</div><div></div><div><br>
Licenses, Certificates, Registrations</div><div>
N/A</div><div></div><div><br>
Managerial Responsibility</div><div>
Has no supervisory/managerial responsibilities.</div><div></div><div><br>
Computer/Office Equipment Skills</div><ul><li>
Knowledge of lending software/platforms including end-user and administrative functions preferred.</li><li>
Demonstrated experience with programming languages or technology used to support products and services.</li><li>
Advanced skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel required.</li></ul><div></div><div><br>
Language Skills</div><ul><li>
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations.</li><li>
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.</li></ul><div></div><div><br>
Other Skills and Abilities</div><ul><li>
Self-starter with strong organization and time management skills.</li><li>
Ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.</li><li>
Demonstrated ability to document and maintain LOS configuration and process information.</li><li>
Knowledge of consumer, mortgage, commercial and small business loan products, credit policy, compliance, and regulatory issues.</li><li>
Strong technical aptitude, analytical skills, and troubleshooting of software systems.</li><li>
Excellent inter-personal skills including the ability to lead and collaborate cross-functionally with teams in a professional manner.</li><li>
Exceptional verbal and written communication skills.</li><li>
Adaptive to change, responds positively to altered circumstances or conditions.</li><li>
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems, etc.</li><li>
Comfortable working with remote team members and third-party partners across multiple time zones using telecommunications.</li></ul><div></div><div><br>
PHYSICAL ABILITIES/ WORKING CONDITIONS</div><div></div><div><br>
Physical Demands</div><div>
Ability to sit, talk and hear consistently.</div><div>
Ability to stand, walk, and use hands to handle or reach occasionally.</div><div></div><div><br>
Vision Requirements</div><div>
Close vision (clear vision at 20 inches or less)<br>
Distance Vision (clear vision at 20 feet or more)</div><div></div><div><br>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds occasionally.</div><div></div><div><br>
Environmental</div><div>
There are no unusual environmental factors.</div><div></div><div><br>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic).</div><div></div><div><br>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Lending Technology Analyst (Primarily supports Business Lending)

Join Mountain America Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mountain America Credit Union

ABOUT_COMPANY

Part Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

Lending Technology Analyst (Primarily supports Business Lending)