Qureos Mentor

Mountain America Credit Union

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
LOCATION</div><div><div>
Colorado City Central Street</div><div>
1045 S Central St<br>
Colorado City, AZ 8602</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday hours will vary between 8:40am &ndash; 6:15pm;</div><div>
Saturdays 8:40am &ndash; 2:15pm</div><ul><li>
Flexibility needed; 20-25 hours per week</li><li>
Day off during the week when a Saturday is worked</li></ul><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><li><div>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</div></li><li><div>
Performance reviews with opportunities to increase compensation</div></li><li><div>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</div></li><li><div>
Paid time off, volunteer time off, and paid holidays</div></li><li><div>
Matching 401K</div></li><li><div>
Tuition assistance</div></li><li><div>
Professional development</div></li><li><div>
And more!</div></li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
Location</div><div>
Jordan Landing Branch</div><div>
Kearns 5600 W Branch</div><div>
West Valley 5600 W Branch</div><div>
West Valley 3500 S Branch</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.<br>
<br>
<ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li><li><i>
Bilingual Required: English/Spanish</i></li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div><div>
#LI-PS2</div></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
Assists in overseeing the operations and personnel of the Fraud Management Intake Team, ensuring the delivery of high-quality and efficient service to internal partners and members. Offer effective solutions to common challenges, fostering a culture of problem-solving within the team. Collaborate with various departments to manage both internal and external calls effectively, optimizing communication processes for enhanced member service delivery.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Mountain America Center - Hybrid</div><div>
9800 S Monroe St<br>
Sandy, UT 84070</div><div></div><div>
SCHEDULE</div><div>
Full Time; this is a hybrid schedule and there will be in office expectations based on business need.</div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><ul><li>
Maintains Mountain America&rsquo;s mission, vision, and values by providing quality service to credit union members and internal partners to solve problems and enhance the members&rsquo; financial relationship; and coach others to do the same.</li><li>
Supervises employees including coaching and development, minor disciplinary actions, performance appraisals, goal setting, reward and recognition, career development, etc.</li><li>
Establishes performance goals and measures for direct reports to ensure quality service standards and expectations are met and exceeded.</li><li>
Leads call quality evaluations for the Intake Team, utilizing sound judgment to ensure service excellence, productivity, and accuracy. Recognize and reward team performance accordingly.</li><li>
Coaches, trains, and exemplifies effective communication practices with members and across all areas of the credit union, fostering a culture of high-quality interactions for both members and team members.</li><li>
Reports to and assists Fraud Intake Manager in all Intake functions.</li><li>
Assists in creating and enhancing training for Intake Team employees.</li><li>
Works with Fraud Intake Manager to plans for future development of Intake Team functions, skill sets and technology.</li><li>
Partners with Fraud Intake Manager to review and develop call quality metrics, monitors and coaches the intake team to standards set.</li></ul><ul><li>
Partners with Intake Manger to oversee all Intake Teams functions.</li><li>
Logs complaints and submits SAR referrals in accordance with regulatory requirements.</li><li>
Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position, and coach and hold subordinates accountable to comply.</li><li>
Performs other related duties as assigned.</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES</div><div>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience</div><ul><li>
3+ years of progressively responsible experience in a financial institution, specifically in the areas of Fraud, Call Center, or Branch.</li></ul><div></div><div>
Education</div><ul><li>
Associate&rsquo;s degree from an accredited institution in criminology/criminal justice, business, marketing, finance, economics, or related field; or</li><li>
2+ additional years of progressive experience in a financial setting</li></ul><div></div><div>
Licenses, Certificates, Registrations</div><div></div><div>
Computer/Office Equipment Skills</div><div>
Working knowledge of PC&rsquo;s, Windows, internet browsers, e-mail, Intermediate level Word and Excel. Knowledge of Internet security and protocols. Ability to applicable software applications. Experience with call-management software is preferred.</div><div></div><div>
Managerial Responsibility</div><div>
Has managerial responsibilities that are assigned and over seen by manager. Managerial responsibilities are direct or through work/team leaders or assistants. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, coaches and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy/disciplinary action.</div><div></div><div>
Language Skills</div><ul><li>
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations</li><li>
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization</li></ul><ul><li>
Strong technical writing skills</li><li>
Tact and diplomacy are critical to this position</li></ul><div></div><div>
Other Skills and Abilities</div><ul><li>
Basic knowledge of the use and function of Automated Call Distributing systems and other telecommunications equipment</li><li>
Objective critical and analytical thinking are critical to this position</li><li>
Solid knowledge and understanding of credit union policies and procedures in loan origination and new accounts functions</li><li>
Ability to coach and direct the work of others to give quality service</li><li>
Possess basic knowledge of the use and function of Automated Call Distributing systems and other telecommunications equipment</li><li>
Able to supervise and lead others to give quality service</li><li>
Experience and ability to sell financial services and train and coach others in referring the products and services of the credit union</li><li>
Proven ability to work in a team environment and promote teamwork among staff</li><li>
Objective critical and analytical thinking are critical to this position</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><div>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</div><div></div><div>
Vision Requirements</div><div>
Close vision (clear vision at 20 inches or less)</div><div>
Distance Vision (clear vision at 20 feet or more)</div><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Fraud Intake Assistant Manager

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
Do you love helping others and thrive in a fast-paced, remote environment? As a Customer Service &amp; Sales Agent, you&rsquo;ll be the first point of contact for our members&mdash;answering calls, solving problems, and guiding them toward financial solutions that improve their lives. You&rsquo;ll handle account maintenance, resolve issues, and promote credit union products using our proven AAA sales model (Assess, Advise, Assist), all while delivering exceptional service and managing high call volumes.<br>
<br>
This is more than just a job&mdash;it&rsquo;s a chance to grow your career, make meaningful connections, and help members achieve their financial dreams.<div></div><div>
Job Description</div><div><div><div>
Your Responsibilities</div></div><div><div>
Answers member calls via phone providing accurate information and assistance in a timely manner.</div></div><div><ul><li><div>
Customer Service: Assists members with customer service to resolve problems and enhance financial relationship with Mountain America. Call types include but are not limited to account verification, account maintenance, checking and savings, basic fraud resolution (disputes and affidavits), referrals, money transfer options, and deposits.</div></li></ul></div><div><ul><li><div>
Sales: Uses the Mountain America Credit Union AAA sales model (Assess, Advise, Assist) to cross-sell credit union products and services to members over the phone, promoting a full-financial relationship with the credit union. The AAA model drives our mission and vision at Mountain America, ensuring exceptional member experiences and helping them achieve their financial dreams.</div></li></ul></div><div><ul><li><div>
Development: Maintains a thorough understanding of our credit union's products and services to effectively assess members&rsquo; needs and promote offerings.</div></li></ul></div><div><ul><li><div>
Compliance: Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position.</div></li></ul></div><div></div><div><div><br>
What we&rsquo;re looking for</div><div></div><ul><li>
Bi-lingual English/Spanish Speaking preferred but not required</li></ul></div><div><ul><li><div>
Requires 6 to 12 months of customer service experience; financial service, sales or call center experience.</div></li></ul></div><div><ul><li><div>
High school graduate or GED</div></li></ul></div><div><ul><li><div>
Ability to use a laptop, headset and multiple monitors (equipment will be provided).</div></li></ul></div><div><ul><li><div>
Developed computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)</div></li></ul></div><div><ul><li><div>
Type a minimum of 35 words per minute, and 10-Key experience preferred.</div></li></ul></div><div></div><div><div><br>
Please Note: We are only able to move forward with candidates who reside in the following states:</div></div></div><div><div><ul><li><div>
Utah</div></li><li><div>
Nevada</div></li><li><div>
Idaho</div></li><li><div>
Montana</div></li><li><div>
Arizona</div></li></ul></div><div></div><div><div><br>
SHIFTS AVAILABLE:</div></div><div></div><div><div>
Work schedules are determined based on business needs and the current available are listed below:</div><div></div><ul><li>
Tuesday - Friday 11:00 a.m. - 8:00 p.m.; Saturday 8:00 a.m. - 4:30 p.m. (60 minute lunch) Mountain Time</li><li>
Tuesday - Friday 11:30 a.m. - 8:00 p.m.; Saturday 8:00 a.m. - 4:30 p.m. (30 minute lunch) Mountain Time</li><li>
Monday - Thursday 11:00 a.m. - 8:00 p.m.; Sunday 8:00 a.m. - 4:30 p.m. (60 minute lunch) Mountain Time</li><li>
Monday - Thursday 11:30 a.m. - 8:00 p.m.; Sunday 8:00 a.m. - 4:30 p.m. (30 minute lunch) Mountain Time</li></ul></div><div></div><div><div>
NOTE: All shift options are scheduled at Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind; if you are Central Time shifts are 1 hour ahead etc.</div></div><div></div><div><div>
Training</div></div><div><ul><li><div>
Virtual training schedule: Mon-Fri, 9am-5:30pm MST for 6 weeks</div></li></ul></div><div><div>
After training is completed, assigned shift schedules begin.</div></div><div></div><div><div><br>
We are committed to taking care of all our employees</div></div><div><ul><li><div>
Competitive Pay starting at $18.25, higher starting wage based on experience</div></li></ul></div><div><ul><li><div>
Competitive Sales Incentive program</div></li></ul></div></div><div><div><ul><li><div>
Position is 100% remote (working from home)</div></li></ul></div><div><ul><li><div>
Built in career advancement: Agents are advanced to Agent II after five months upon meeting Agent I proficiency standards</div></li></ul></div><div><ul><li><div>
Consistent performance reviews with opportunities to increase compensation</div></li></ul></div><div><ul><li><div>
Excellent medical and dental benefits with minimal employee contribution</div></li></ul></div><div><ul><li><div>
Paid time off, volunteer time off, and paid holidays</div></li></ul></div><div><ul><li><div>
Matching 401K</div></li></ul></div><div><ul><li><div>
Tuition assistance</div></li></ul></div><div><ul><li><div>
Professional development</div></li></ul></div><div></div><div><div><br>
Our Culture</div></div><div><div>
What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull.</div></div><div></div><div><div><br>
Making a difference</div></div><div><div>
Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives.</div></div><div></div><div><div><br>
IMPORTANT INFORMATION</div></div><div><ul><li><div>
Specific criteria must be met to work from home:</div></li></ul></div><div><ul><li><div>
Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. <i>Please note, dial up, satellite and fixed wireless </i><i>internet service</i><i> providers are not adequate to support work from home use.</i></div></li></ul></div><div><ul><li><div>
Must be able to connect directly via ethernet cable to main internet modem</div></li></ul></div><div><ul><li><div>
Must have a Home Office free of distractions, noise, with a closing door.</div></li></ul><ul><li><div>
Candidates who advance in the selection process may be required to complete job‑related assessments, including an evaluation of bilingual language proficiency. All assessments are administered consistently and are directly related to the requirements of the position.</div></li></ul></div></div><div></div><div><div><br>
 #INDCS</div></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Customer Service & Sales Agent

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
As part of the credit union&rsquo;s risk management infrastructure and second line of defense, the Compliance Risk Testing &amp; Oversight Analyst supports the design, execution and ongoing enhancement of key components of the Compliance Management System (CMS). The role conducts risk-based testing and targeted reviews of first line of defense controls, performs analytical and gap analysis to evaluate control design and operating effectiveness, and provides credible challenge to drive timely remediation of compliance risk. The role partners with business leaders, subject matter experts, audit, risk management and technology teams to obtain evidence, clarify expectations, track milestones, and communicate results through clear, data-informed reporting to stakeholders and management.<div></div><div>
Job Description</div><div>
To be effective, an individual must be able to perform each job duty successfully:</div><ul><li>
Conduct risk-based testing and targeted reviews of first line of defense controls to assess compliance effectiveness and identify potential violations of regulatory requirements and internal policy.</li><li>
Execute all phases of testing and monitoring (planning, fieldwork, reporting, and finalization) in accordance with department standards, budgets, and deadlines.</li><li>
Develop and apply test criteria by translating applicable regulatory requirements and internal policies into clear control expectations and testing steps.</li><li>
Perform analytical control testing, data validation, and trend analysis to expand the breadth and depth of testing coverage and to inform risk-based prioritization.</li><li>
Perform compliance gap analysis of procedures, control documentation, and supporting artifacts; identify themes and root causes and recommend sustainable corrective actions.</li><li>
Issue clear observations and findings supported by evidence; evaluate management responses and remediation plans; and apply credible challenge when actions are insufficient or timelines are not risk-appropriate.</li><li>
Support issue management by documenting findings, tracking corrective actions, monitoring milestones and dependencies, and validating closure evidence.</li><li>
Partner with business stakeholders to obtain documentation and evidence, coordinate follow-ups, and influence progress without direct authority; escalate roadblocks as appropriate.</li><li>
Prepare formalized reports and executive-ready summaries that communicate scope, methodology, results, risks, recommendations, and remediation status to stakeholders and management.</li><li>
Maintain organized testing workpapers and evidence repositories within designated systems/tools to support audits, exams, and internal governance.</li><li>
Proactively troubleshoot issues with testing processes, data quality, or systems; identify opportunities to improve efficiency, consistency, and data quality.</li><li>
Collaborate with second line partners to align on focus areas for testing, share insights, and reduce duplicative effort.</li><li>
Ensure compliance with all relevant regulations required by law, which may include (but are not limited to) Reg B, Reg Z, RESPA, HMDA, Fair Lending, FCRA, CARD Act, BSA, OFAC, FACT Act, GLBA, Reg CC, Reg DD, Reg E, UDAAP, and other regulations pertinent to the role.</li><li>
Perform other duties as assigned.</li></ul><div></div><div>
Knowledge, Skills, and Abilities</div><div>
Education and Experience</div><ul><li>
Bachelor&rsquo;s degree in business/finance or related field, or equivalent combination of education and relevant experience.</li><li>
Four years of experience in financial services, including two or more years experience in compliance, risk management, audit, quality assurance, and/or control testing (or an equivalent combination of financial operations and compliance oversight experience).</li><li>
Demonstrated experience conducting risk-based testing and control assessments; experience performing compliance gap analysis and supporting issue management and remediation tracking preferred.</li></ul><div>
Technical and Tools Skills</div><ul><li>
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel; strong Excel proficiency for analysis (e.g., pivot tables, formulas, data validation).</li><li>
Experience with analytical and reporting software preferred.</li><li>
Experience with financial institution platforms and risk/compliance systems such as Archer and/or similar; experience with core banking platforms (e.g., Keystone) is a plus.</li></ul><div>
Core Competencies</div><ul><li>
Strong written and verbal communication skills; ability to convey methodology, results, and recommendations to diverse audiences.</li><li>
Ability to influence and coordinate across a matrixed environment without direct authority; strong stakeholder management and escalation skills.</li><li>
Demonstrated ability to apply credible challenge using evidence, risk-based judgment, and clear rationale.</li><li>
High attention to detail and documentation discipline; strong organizing and time management skills.</li><li>
Analytical thinking and problem solving; ability to identify trends, themes, and root causes and translate them into actionable recommendations.</li><li>
Comfort operating in a dynamic, evolving environment; self-starter who can build structure and drive continuous improvement.</li></ul><div>
Licenses, Certifications, Registrations</div><ul><li>None required. Compliance, risk, audit, or testing certifications (e.g., CRCM, CAMS, CUCE, CRISC, PMP) are preferred.</li></ul><div>
Physical Abilities / Working Conditions</div><div>
Typical office environment; ability to sit, talk and hear consistently; occasional standing/walking; ability to lift up to 10 pounds occasionally.</div><div>
***This job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Analyst Compliance Risk - Testing & Oversight

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
Location</div><div>
Sparks Branch</div><div>
700 Los Altos Parkway</div><div>
Sparks, NV 89436</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.<br>
<br>
<ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) - Bilingual Preferred (English/Spanish)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.<div></div><div>
Job Description</div><div>
Location</div><div>
1061 Blue Lakes Blvd N, Twin Falls, ID 83301</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></ul><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.</li><li>
Provides quality service by assessing, advising, and assisting credit union membership.</li><li>
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.</li><li>
Educates members about MACU products and services.</li><li>
Consistent focus on increasing member satisfaction and account retention.</li><li>
Expected to meet production goals as a representation to help our members.</li><li>
May follow up with members on product referrals (e.g. warm calling).</li><li>
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.</li><li>
Greets all members professionally.</li></ul><div></div><div>
Cash Transactions</div><ul><li>
Accurately maintains cash drawer.</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures.</li><li>
Assists in the opening and closing procedures of the branch.</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions.</li><li>
Keeps work area neat and clean.</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner.</li><li>
Actively participates and completes product knowledge courses.</li><li>
Travel may be required.</li><li>
Complies with all regulations as required by law.</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR Certification Package through the following:<ul><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li><li>
MSR Sales Certification</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Basic computer operating skills</li><li>
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)</li><li>
Type a minimum of 35 words per minute preferred</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service</li><li>
Ability to perform mathematical calculations</li><li>
Ability to communicate effectively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Join Mountain America Credit Union and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mountain America Credit Union

About Company

Part Time Member Service & Sales (Teller)

Part Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

Fraud Intake Assistant Manager

Customer Service & Sales Agent

Analyst Compliance Risk - Testing & Oversight

Part Time Member Service & Sales (Teller) - Bilingual Preferred (English/Spanish)

Part Time Member Service & Sales (Teller)