Qureos Mentor

Mountain America Credit Union

<p></p><div><h1 class="jobSectionHeader"><b>Please reference the schedule and minimum qualifications listed below before applying.</b></h1><p></p><p>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</p><p></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1>
The purpose of this job is to compile and analyze Member Service Workforce/Service Level needs. Responsible for forecasting, scheduling, reporting and real time management of call center operations. Analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. Responsible for daily management of service levels and develops and analyzes reports as needed. Requires a considerable degree of operational and strategic coordination with multiple internal and external partners. Maintains awareness levels and ensures staff is informed in a timely manner of relevant policies and processes.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
LOCATION:</b></p><p>
Remote MACU Footprint</p><p></p><p><b><br>
SCHEDULE:</b></p><p>
Full Time; typically Mon-Fri 9-6pm MDT</p><p></p><p>
To be effective, an individual must be able to perform each job duty successfully.</p><ul><li>
Manages member service scheduling (i.e., shifts, training, vacation, meeting, overtime, off-line work, exceptions, etc.) to ensure that daily service level and average speed of answer (ASA) objectives are met.</li><li>
Monitors multiple increments and daily volume, average handle time (AHT) and staffing requirements to ensure volume is in compliance to member service forecasts. Monitors Real Time adherence, production statistics to ensure production is managed efficiently throughout the day</li><li>
Generates and communicates productivity reports, staffing issues, performance measures and call statistics to member service.</li><li>
Demonstrates professional behavior, team work, punctual, dependable, and adheres to company policies &amp; procedures</li><li>
Develops short term forecasts for member service with a high level of accuracy.</li><li>
Own forecasting, capacity planning, scheduling, and real time management for member service.</li><li>
Understand volume and team capacity to engage management in changing levers on or off to achieve a business unit&rsquo;s desired outcome.&mdash;advise management</li><li>
Maintain a 3 week out planning process for all of member service.</li></ul><p></p><p><br>
KNOWLEDGE, SKILLS, and ABILITIES</p><p>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</p><p></p><p>
Experience
</p><p>3-5+ years of similar or related experience; managing workforce via an inbound environment</p><p>
Experience with Cisco/Calabrio/Kronos or similar Workforce Management Tools preferred</p><p>
Advanced skills in Microsoft Office (Outlook, Word, Excel)</p><p>
Experience reviewing data visualization tools/dashboards.</p><p></p><p>
Education</p><p>
Two year degree or equivalent. Four year degree preferred.</p><p>
~</p><p>
Licenses, Certificates, Registrations</p><p>
None</p><p>
Computer/Office Equipment Skills</p><p>
Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.</p><p></p><p>
Managerial Responsibility</p><p>
Has no supervisory/managerial responsibilities</p><p></p><p>
Additional Skills and Responsibilities</p><ul><li>
Audit employee&rsquo;s attendance for tardiness.</li><li>
Manage service center attendance line.</li><li>
Have an understanding of all MACU policies/procedures related to attendance and time off.</li><li>
Strong data, analytical, and root cause analysis.</li><li>
High attention to detail.</li><li>
Experience analyzing, interpreting and summarizing complex data as it relates to contact center &amp; branch operations.</li><li>
Experience preparing and presenting reports, forecasts, trends and recommendations to the team and management.</li><li>
Strong leadership skills with the ability to influence without authority.</li></ul><p></p><p>
PHYSICAL ABILITIES / WORKING CONDITIONS</p><p><b>
Physical Demands</b></p><p>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Extended periods of sitting.</p><p><b>
Vision Requirements</b></p><p>
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)</p><p><b>
Weight Lifted or Force Exerted</b></p><p>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</p><p><b>
Environmental</b></p><p>
There are no unusual environmental factors. Typical office.</p><p><b>
Noise Environment</b></p><p>
Moderate noise (business office with computers and printers, light traffic)</p><p><b>
Use of Vehicle</b></p><p>
Occasional must use a vehicle to obtain various items for meetings.</p><p></p><p><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></p><p>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</p></div>

Analyst Service Center Workforce

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
Location</div><div>
Sparks Branch</div><div>
700 Los Altos Parkway</div><div>
Sparks, NV 89436</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.<br>
<br>
<ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) - Bilingual Preferred (English/Spanish)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.<div></div><div>
Job Description</div><div>
Location</div><div>
1061 Blue Lakes Blvd N, Twin Falls, ID 83301</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></ul><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.</li><li>
Provides quality service by assessing, advising, and assisting credit union membership.</li><li>
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.</li><li>
Educates members about MACU products and services.</li><li>
Consistent focus on increasing member satisfaction and account retention.</li><li>
Expected to meet production goals as a representation to help our members.</li><li>
May follow up with members on product referrals (e.g. warm calling).</li><li>
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.</li><li>
Greets all members professionally.</li></ul><div></div><div>
Cash Transactions</div><ul><li>
Accurately maintains cash drawer.</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures.</li><li>
Assists in the opening and closing procedures of the branch.</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions.</li><li>
Keeps work area neat and clean.</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner.</li><li>
Actively participates and completes product knowledge courses.</li><li>
Travel may be required.</li><li>
Complies with all regulations as required by law.</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR Certification Package through the following:<ul><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li><li>
MSR Sales Certification</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Basic computer operating skills</li><li>
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)</li><li>
Type a minimum of 35 words per minute preferred</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service</li><li>
Ability to perform mathematical calculations</li><li>
Ability to communicate effectively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller)

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Hurricane State St Branch:</div><div>
1155 West State Street<br>
Hurricane, UT 84737</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday hours will vary between 8:40am - 6:15pm</div><div>
Saturdays 8:40am &ndash; 2:15pm</div><ul><li><br>
20-25 hours per week</li></ul><div>
*Day off during the week when as Saturday is worked*</div><div></div><div>
At Mountain America we are committed to taking care of all our employees</div><div></div><ul><li><div>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</div></li><li><div>
Additional $1.00 per hour if bilingual in English/Spanish</div></li><li><div>
Performance reviews with opportunities to increase compensation</div></li><li><div>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</div></li><li><div>
Paid time off, volunteer time off, and paid holidays</div></li><li><div>
Matching 401K</div></li><li><div>
Tuition assistance</div></li><li><div>
Professional development</div></li><li><div>
And more!</div></li></ul><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div>
#INDMS</div><div>
#LI-CC1</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Richfield Branch:</div><div>
665 North Main Street</div><div>
Richfield, UT 84701</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday hours will vary between 8:40am-6:15pm.</div><div>
Saturdays 8:40am &ndash; 2:15pm</div><div></div><ul><li>Flexibility to work 20-25 hours depending on business need</li></ul><div>
*Day off during the week when a Saturday is worked*</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><li><div>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</div></li><li><div>
 If bilingual in English/Spanish an additional $1.00 per hour added to base pay</div></li><li><div>
Performance reviews with opportunities to increase compensation</div></li><li><div>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</div></li><li><div>
Paid time off, volunteer time off, and paid holidays</div></li><li><div>
Matching 401K</div></li><li><div>
Tuition assistance</div></li><li><div>
Professional development</div></li><li><div>
And more!</div></li></ul><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.</li><li>
Provides quality service by assessing, advising, and assisting credit union membership.</li><li>
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.</li><li>
Educates members about MACU products and services.</li><li>
Consistent focus on increasing member satisfaction and account retention.</li><li>
Expected to meet production goals as a representation to help our members.</li><li>
May follow up with members on product referrals (e.g. warm calling).</li><li>
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.</li><li>
Greets all members professionally.</li></ul><div></div><div>
Cash Transactions</div><ul><li>
Accurately maintains cash drawer.</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures.</li><li>
Assists in the opening and closing procedures of the branch.</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions.</li><li>
Keeps work area neat and clean.</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner.</li><li>
Actively participates and completes product knowledge courses.</li><li>
Travel may be required.</li><li>
Complies with all regulations as required by law.</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR Certification Package through the following:<ul><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li><li>
MSR Sales Certification</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Basic computer operating skills</li><li>
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)</li><li>
Type a minimum of 35 words per minute preferred</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service</li><li>
Ability to perform mathematical calculations</li><li>
Ability to communicate effectively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div>
#INDMS</div><div>
#LI-CC1</div><div></div><div><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller) Bilingual English/Spanish preferred, not required

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
455 East 40th</div><div>
Street South Ogden, UT 84403</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm<br>
 *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div>
TRAINING</div><div>
Paid training is provided. Training is full‑time for your first week.</div><ul><li>
Training Schedule: One week, Monday&ndash;Friday</li><li>
Hours: 8:45 AM &ndash; 6:15 PM</li></ul><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><li>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>
Performance reviews with opportunities to increase compensation</li><li>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>
Paid time off, volunteer time off, and paid holidays</li><li>
Matching 401K</li><li>
Tuition assistance</li><li>
Professional development</li><li>
And more!</li></ul><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div>
#LI-IL1</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Join Mountain America Credit Union and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mountain America Credit Union

About Company

Analyst Service Center Workforce

Part Time Member Service & Sales (Teller) - Bilingual Preferred (English/Spanish)

Part Time Member Service & Sales (Teller)

Part Time Member Service & Sales (Teller)

Part Time Member Service & Sales (Teller) Bilingual English/Spanish preferred, not required

Part Time Member Service & Sales (Teller)