Qureos Mentor

Mountain View Hospital

Mountain View Hospital is a physician-owned healthcare facility located in Idaho Falls, Idaho. It offers a wide range of medical services including advanced wound care, cardiac rehabilitation, imaging, and a neonatal intensive care unit (NICU) that cares for infants as young as 22 weeks. The hospital is committed to providing quality care and has various resources for patients, including a patient portal and options for billing and medical records access.

<div>Schedule: Monday - Friday 1030am-8pm CST
Do you have the career opportunities as a Remote Customer Service Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.
See what a day in the life is like for a Patient Customer Advisor, click the link below.<h5 class="jobSectionHeader">
Day in the Life - Candace - Customer Service Rep</h5>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
<h5 class="jobSectionHeader"> 
The Customer Service Call Center Agent handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. 
In this role you will:<ul><li> 
Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures</li><li>
Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances</li><li>
Document patient inquiry and actions taken into the appropriate systems</li><li>
Update or add insurance information and/or patient demographic information and request rebill</li><li>
Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods</li><li>
Escalate patient complaints to the appropriate individual/department based on the nature of the issue</li><li>
Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude</li><li>
Follow all Parallon Customer Service Organization (CSO) guidelines and policies
</li><li>Meet and maintain established departmental performance metrics for production and quality</li><li>
Adhere to all compliance guidelines</li><li>
Maintain working knowledge of workflow, systems, and tools used in the department</li></ul> 
Qualifications that you will need:<ul><li> 
Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
</li><li>Previous call center experience preferably in a healthcare environment preferred</li><li>
Ability to work a minimum of 90% of your day on the phone uninterrupted</li></ul></h5><h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Remote Customer Service Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Service Call Center Agent

<div>Mountain View Hospital is looking for an Insurance Pre-Authorization Specialist to join our team!
JOB SUMMARY: Checks appointments and tasks/messages to make sure the diagnosis/documentation will support medical necessity, as per insurance company, and verify that all office visits and procedures that need preauthorization are pre-authorized. Works closely with referring offices to be used as a resource in helping them get necessary paperwork to start pre-authorizations, prove medical necessity, or to perform a retro-authorization. Works closely with co-workers and vendor representatives to get visits/procedures approved.
About Mountain View:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley &ndash; all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
<ul><li>Medical, Dental and Vision Insurance
</li><li>Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
</li><li>Retirement Plans (401K with up to 6% match)
</li><li>Earned Quarterly Bonus Program
</li><li>Education Reimbursement Program
</li><li>Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
</li></ul>Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
About Mountain View:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley &ndash; all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Education: High School graduate or equivalent. Knowledge of diagnoses and CPT codes for pain management services preferred.
Experience: Prior experience with coding and billing for outpatient billing is preferred.
Language/Communication: Ability to communicate well with patients, co-workers and vendor representatives.
Mental Capabilities: Continuously able to concentrate on fine detail with interruptions and continuously able to attend to task/function for an extended period of time. Ability to learn computer programs and input data as required.
Interpersonal: Ability to work well with others.
Performance: Writing skills necessary to properly submit preauthorization requests with insurance companies. Appropriate phone etiquette to properly submit preauthorization requests with insurance companies. Holds the judgment, tact and diplomacy to effectively resolve conflicts.</div>

PAIN & SPINE - INSURANCE PRE-AUTHORIZATION SPECIALIST

<div>Mountain View Hospital is looking to hire a Medical Assistant/Certified Medical Assistant to join our team!
JOB SUMMARY: Provide service excellence based on patient care and patient relationships. Functions as an effective team member with teamwork being the core approach whether doing order entry or providing patient care. Enters Provider medication and lab orders accurately and efficiently. The Scribe communicates with Providers and support staff in the clinics.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off</li><li>
Retirement Plans (401K with up to 6% match)</li><li>
Earned Quarterly Bonus Program</li><li>
Education Reimbursement Program</li><li>
Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital</li></ul>
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES: 
MA: 
1. Uses computer applications 
2. Answers telephones 
3. Greets patients 
4. Updates and files patient medical records 
5. Codes and fills out insurance forms 
6. Schedules appointments 
7. Arranges for hospital admissions and laboratory services 
8. Handles correspondence, billing, and bookkeeping 
9. Performs all administrative duties in a clinic or office 
 
May perform below clinical duties-under the responsibility and direct supervision 
of licensed person and after documented training and proof of competency 
1. Takes medical histories 
2. Administers basic first aid 
3. Explains treatment procedures to patients 
4. Prepares patients for examination 
5. Takes vital signs 
6. Assists the physician during exams 
7. Collects and prepares laboratory specimens 
8. Performs basic laboratory tests 
9. Instructs patients about medication and special diets 
10. Prepares and administers medications non- invasive medication as directed by a 
physician and supervised by a licensed person. 
11. Operates office medical equipment 
12. Removes sutures and changing dressings 
13. Participates in periods of emergency 
14. Performs specified and approved aseptic techniques
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley &ndash; all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Medical Assistant: High school diploma or equivalent preferred. Certified Medical Assistant, current CMA certificate
Clinical skills: Clinical Skills may be specific to the clinical setting but may include EKGS, respiratory testing, lab tests classified as &ldquo;waived&rdquo; under CLIA, and administering medication only by unit, or single dosage, or by a dosage calculated and verified by a healthcare practitioner.
Equipment/Technology: Basic computer skills necessary
Language/Communication: English, Medical terminology, Grammar, Spelling &amp; punctuation.
Mathematical Skills: Basic
Mental Capabilities: Ability to maintain effective and organized systems to ensure timely patient flow.
Interpersonal: Effectively communicates with administration, managers, and staff. Exceptional customer service and telephone etiquette.
Performance: Requires ability to work independently and with groups/teams as both project leader and team member. Requires attention to detail and ability to assimilate large amounts of information from various sources. Possesses excellent interpersonal skills and can work effectively with a diversity of personalities.</div>

ENT SPECIALISTS - MEDICAL ASSISTANT - CERTIFIED MEDICAL ASSISTANT - SCRIBE

Join Mountain View Hospital and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mountain View Hospital

About Company

Customer Service Call Center Agent

PAIN & SPINE - INSURANCE PRE-AUTHORIZATION SPECIALIST

ENT SPECIALISTS - MEDICAL ASSISTANT - CERTIFIED MEDICAL ASSISTANT - SCRIBE