Qureos Mentor

Movado Group, Inc

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 Job Summary
 
 
 
 In this role, you will provide first- and second-level support, primarily to our global employees across many different sites in the company, supporting all levels of the organization.
 
 
 
 
 
 
 Job Responsibilities
 
 
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 Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues
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 Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
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 Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
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 Manage deployment and rollout of software and hardware.
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 Maintain an accurate inventory of GIT clients&rsquo; assets.
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 Create and maintain our knowledge base to support our users.
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 Ensure all our network assets are secured by collaborating with our Cybersecurity team.
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 Update problem management database with timely and meaningful information in accordance with desktop service levels.
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 Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
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 Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
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 Assist in the deployment of desktop PC&rsquo;s and peripherals.
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 On-board new employees with GIT orientation to computer assets
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 Respond to all voice mail and email daily.
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 Develop working knowledge of all desktop applications, and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
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 Various duties as assigned by the GIT Client Solutions Manager
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 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
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 Internship / Apprenticeship&rsquo;s degree in Computer Science or related field
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 2+ Years experience in Desktop and/or Helpdesk support.
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 Prior work-related experience with current standard desktop software (Microsoft Office, Windows.
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 Fluent in English. Additional languages are a plus.
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 Experience in working with international clients in USA and Europe.
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 Proficient knowledge of Microsoft office, knowledge of SAP is an asset.
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 Experience with Desktop or Help Desk support is an asset.
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 </ul>
 
 
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Information Technology Support Analyst

Join Movado Group, Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Movado Group, Inc

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Information Technology Support Analyst