Urwah Admin

Move One

Job Description
 
Position Summary
 
The Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring on-time delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clients throughout the moving process.
 
Key Responsibilities
 
1.
 Client Communication
 – Serve as the single point of contact for clients, internal teams, and external partners; respond to all inquiries within 24 hours.
 
2.
 Move Planning & Execution
 – Coordinate and monitor packing, transport, storage, customs clearance, and final delivery for all moves.
 
3.
 Documentation & Compliance
 – Prepare shipping instructions, customs documentation, and invoices; ensure compliance with company procedures and international relocation standards.
 
4.
 Shipment Tracking
 – Maintain up-to-date shipment statuses using internal and external systems; proactively communicate delays or changes.
 
5.
 Issue Resolution
 – Handle service disruptions, claims, and exceptions promptly and professionally.
 
6.
 Financial Accuracy
 – Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing and collect prepayments from prepay customers before service delivery.
 
Skills
 
Minimum 1 year of coordination experience in Moving, Logistics, or Freight Forwarding.
 
<ul>
<li>Excellent customer service and communication skills (English required; French preferred).</li>
<li>Strong organizational and problem-solving skills.</li>
<li>Proficiency in MS Excel and other MS Office applications.</li>
</ul>
Role-Specific Requirements
 
<ul>
<li>Availability during the busy summer season is expected. Vacation is permitted but limited to one week during this period and must be coordinated with the team.</li>
<li>The company encourages taking extended time off during the less busy winter season.</li>
</ul>

Move Coordinator (Emirati Preferred)

Job Description
 
Position Overview: The Relocation Consultant is responsible for managing and delivering relocation services for assignees and clients, ensuring a smooth transition throughout the relocation journey. This role covers the full scope of service delivery — from planning and coordination to personal accompaniment and execution on the ground — to guarantee a professional, high-quality, and supportive relocation experience.
 
Key Responsibilities
 
Relocation Management and Delivery
 
Manage and deliver the end-to-end relocation process, including pre-assignment, on-assignment, and post-assignment phases
 Personally accompany assignees for home searches, school visits, orientations, and settling-in services
 Conduct needs assessments as part of the service delivery, ensuring that each relocation plan reflects the assignee’s and client’s requirements
 Ensure services are fully executed, not only arranged, with accountability for results
 Coordinate closely with immigration and other teams to align timelines and ensure smooth transitions
 
Service Quality & Process Excellence
 
Deliver services in line with client expectations, contractual scope, and company standards
 Provide clear updates and communication to all stakeholders throughout service delivery
 Maintain accurate documentation, records, and system update
 Identify and act on opportunities to improve the efficiency and quality of services delivered
 
Vendor & Partner Collaboration
 
Coordinate with approved vendors and service providers to ensure timely, high-quality delivery of specific services
 Monitor vendor performance and escalate issues when necessary to maintain service standards
 
Reporting and Compliance
 
Provide status updates and reporting to internal stakeholders and clients as part of service delivery
 Ensure all activities comply with local regulations, company policies, and data protection requirements
 
Additional Responsibilities
 
Represent Move One during accompanied services, orientations, and client interactions.
 Stay updated on local housing markets, schooling options, and cultural trends to provide accurate guidance during delivery
 
Skills
 
Skills & Qualifications
 
Bachelor’s degree in Business, Human Resources, Logistics, or related field (preferred)
 1–2 years of experience in relocation coordination, customer service, or global mobility
 Fluency in English and the local language (additional languages are an advantage)
 Strong customer service orientation with clear, confident communication skills
 Ability to relate effectively to people at all levels with professionalism
 Familiarity with expat housing markets and schooling options
 Excellent organizational, time management, and analytical skills
 High attention to detail, accuracy, and follow-through
 Proficiency in Microsoft Office Suite; experience with relocation management software is an advantage

Relocation Consultant

POSITION PURPOSE: To oversee the functioning of the office by ensuring smooth operations. To support staff and management for all office-related matters. To manage and train Reception Staff. To oversee Transportation Department and Travel Specialist. RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS: Ensure all visitors to the office are looked after according to the safety and security rules of Move One and ensure visitor demands are well met. Project manage internal training, workshops, and seminars (including, but not limited to, Regional Management Conferences) and ensure clear and effective communication and smooth organization. Manage and oversee the Travel Department, provide guidance to the Travel Specialist, and give recommendations to ensure adherence to Move One policy and a first-class service is provided to employees. Manage and oversee the Transportation Department, provide guidance to the Transportation Supervisor, and give recommendations to ensure a first-class service to all departments. Manage, train, and oversee the Receptionists at the company. Oversee the distribution of company-owned assets (mobile phones, SIM Cards, tablets, laptops, car parking spaces, etc.), ensure items are allocated according to Move One policy, and records (e.g., Proof of Acceptance forms) are kept up-to-date. Source vendors required for maintaining the office (office supply companies, office cleaning, coffee machine, etc.) and ensure items are competitively priced. Manage relationships with key office suppliers to ensure good and efficient service and maintenance. Oversee the cost-effective ordering and management of office supplies. Record office expenditure and manage the budget. Act as the main liaison between the facilities management of the office building and the company. Organize the office layout and ensure the office is kept clean and tidy. Maintain the condition of the office and arrange necessary repairs. Qualifications and Skills: University degree or college diploma preferred. Minimum of three years experience in Office Management is essential. Proven track record in organizing and managing corporate meetings and events. Strong English skills (written and verbal). Proficient computer skills. Excellent time management and multi-tasking skills. Positive attitude to work. Demonstrated ability to work in a proactively diverse and inclusive organization.About The Company: Move One provides time-critical supply chain solutions in logistics, relocation, and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry. Global experience and on-the-ground local expertise combined with technological innovation allow us to develop tailored products to meet our clients' needs. Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Headquartered in Dubai, UAE, Move One is geographically positioned for further expansion in the logistics world.

Office Manager

Join Move One and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Move One

ABOUT_COMPANY

Move Coordinator (Emirati Preferred)

Relocation Consultant

Office Manager