Qureos Mentor

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 This role requires a detail-oriented professional who can effectively manage staff, maintain equipment, and optimize laundry processes in a fast-paced hospitality environment.
 
 
 <ul>
 <li>
 Manage daily laundry operations, including washing, drying, ironing, folding, and distribution of linens and guest laundry items
 </li>
 <li>
 Supervise, train, and motivate laundry staff to maintain consistent quality standards and adhere to hotel policies
 </li>
 <li>
 Develop and implement efficient workflows to ensure timely processing of laundry items
 </li>
 <li>
 Oversee inventory management of laundry supplies, detergents, and chemicals
 </li>
 <li>
 Coordinate regular maintenance of laundry equipment and promptly address any malfunctions
 </li>
 <li>
 Enforce health, safety, and hygiene standards in compliance with hotel policies and local regulations
 </li>
 <li>
 Prepare and manage the laundry department budget, controlling operational costs and maximizing efficiency
 </li>
 <li>
 Collaborate with housekeeping and other departments to meet guest expectations and resolve laundry-related issues
 </li>
 <li>
 Maintain accurate records of laundry operations, including equipment usage, maintenance logs, and staff schedules
 </li>
 <li>
 Conduct regular quality checks and participate in audits to ensure compliance with brand standards
 </li>
 <li>
 Implement innovative solutions to improve laundry processes and reduce environmental impact
 </li>
 <li>
 Foster a positive work environment that promotes teamwork and professional development
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in laundry management within a 5star hotel setting, with in-depth knowledge of industrial laundry equipment, chemicals, and textile care techniques
 </li>
 <li>
 Strong leadership, organizational, and multitasking abilities to manage staff and handle high-volume laundry operations efficiently
 </li>
 <li>
 Excellent communication skills in English; proficiency in computer applications and inventory management systems
 </li>
 <li>
 Demonstrated ability to work under pressure while maintaining attention to detail and quality standards
 </li>
 <li>
 Thorough understanding of health and safety regulations in laundry operations
 </li>
 <li>
 Strong cost management, budgeting, and problem-solving skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Laundry Manager

<div>
 
 Company Description
 
 
 
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
 
 
 
 Job Description
 
 
 
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
 
 
 <ul>
 <li>
 Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
 </li>
 <li>
 Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
 </li>
 <li>
 Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
 </li>
 <li>
 Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
 </li>
 <li>
 Upsell room categories and promote hotel services to maximize revenue.
 </li>
 <li>
 Manage incoming calls, messages, and guest requests in a timely and courteous manner.
 </li>
 <li>
 Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
 </li>
 <li>
 Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
 </li>
 <li>
 Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
 </li>
 <li>
 Follow up with guests on special requests, complaints, and service recovery actions.
 </li>
 <li>
 Process guest payments, room charges, deposits, and refunds accurately.
 </li>
 <li>
 Maintain proper documentation, reports, and shift handover notes.
 </li>
 <li>
 Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
 </li>
 <li>
 Adhere to hotel security, safety, and confidentiality protocols.
 </li>
 <li>
 Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
 </li>
 <li>
 Follow brand standards and service guidelines at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
 </li>
 <li>
 Strong communication and interpersonal skills with a guest-first attitude.
 </li>
 <li>
 Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
 </li>
 <li>
 Good computer skills; proficiency in Microsoft Office applications.
 </li>
 <li>
 Fluency in English; Arabic or other languages are an advantage.
 </li>
 <li>
 Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
 </li>
 <li>
 Professional appearance, grooming, and positive attitude.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 High school diploma or equivalent; hospitality-related qualifications are preferred.
 </li>
 <li>
 Willingness to work shifts, weekends, and public holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Guest Service Agent

<div>
 
 Company Description
 
 
 
 
 Your team and working environment:
 
 
 
 Make the most of now. If there is something, we are very proud of at Grand Plaza M&ouml;venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. &ldquo;What if&rdquo; are two words with endless possibilities and we want to turn your wishes and ideas into moments &ndash; moments that are uncomplicated, personal and human.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
 
 
 
 Job Description
 
 
 
 We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai, United Arab Emirates. In this dynamic role, you will be the face of our organization, providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the world's most vibrant hospitality destinations.
 
 
 <ul>
 <li>
 Welcome and assist guests, addressing their inquiries and requests in a professional and courteous manner
 </li>
 <li>
 Handle check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests
 </li>
 <li>
 Manage reservations, including bookings, modifications, and cancellations
 </li>
 <li>
 Perform data entry tasks, maintaining accurate and up-to-date guest records in our computer systems
 </li>
 <li>
 Process payments and handle cash transactions with precision
 </li>
 <li>
 Generate and analyze reports to support management decision-making
 </li>
 <li>
 Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
 </li>
 <li>
 Maintain a clean and organized front desk area
 </li>
 <li>
 Stay informed about local attractions, events, and services to provide recommendations to guests
 </li>
 <li>
 Assist with administrative tasks as needed, such as filing, document preparation, and inventory management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Previous experience in customer service or hospitality industry is highly desirable
 </li>
 <li>
 Excellent verbal and written communication skills in English; knowledge of additional languages is a plus
 </li>
 <li>
 Strong customer service orientation with a friendly and professional demeanor
 </li>
 <li>
 Proficiency in data entry and computer skills, including MS Office suite (particularly Excel)
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment
 </li>
 <li>
 Keen attention to detail and strong organizational skills
 </li>
 <li>
 Problem-solving abilities and a proactive approach to guest satisfaction
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays
 </li>
 <li>
 Knowledge of hospitality industry practices and standards is preferred
 </li>
 <li>
 Familiarity with hotel management software is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted Accor rates worldwide
 </li>
 <li>
 Learning programs through our academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world
 </li>
 </ul>
</div>

Guest Service Call Center Agent / Data Clerk

<div>
 
 Company Description
 
 
 
 
 Get ready to discover
 
 
 M&ouml;venpick
 
 
 Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.
 
 
 
 
 Job Description
 
 
 
 
 
 Guest Relations Officer
 
 
 
 
 First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Greet, check-in, respond to requests while providing exceptional service
 </li>
 <li>
 Take initiative to add a personalized experience
 </li>
 <li>
 Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 <ul>
 <li>
 Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
 </li>
 <li>
 Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
 </li>
 <li>
 Prior experience working with Opera is Mandatory
 </li>
 <li>
 Proven ability to build and maintain good relationships with all stakeholders
 </li>
 <li>
 Communicate thoughts, actions and opportunities clearly with strong networking skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 Additional information
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Guest Relations Officer

<div>
 
 Company Description
 
 
 
 M&ouml;venpick Hotels &amp; Resorts is a globally recognized Swiss hospitality brand known for its upscale hotels and resorts, offering a blend of Swiss excellence, contemporary design, and warm hospitality. Founded in 1948, the brand has expanded to over 100 locations worldwide, catering to both business and leisure travelers. Whether catering to corporate events, family vacations, or romantic getaways, M&ouml;venpick is dedicated to delivering comfort, innovation, and a touch of Swiss hospitality.
 
 
 
 Job Description
 
 
 
 The Director of Marketing holds a pivotal role in shaping and executing the company's marketing strategy, directly impacting business growth and brand perception. This position demands exceptional leadership, strategic thinking, and cross-functional collaboration skills.
 
 
 <ul>
 <li>
 Formulate and implement comprehensive marketing strategies aligned with critical business objectives.
 </li>
 <li>
 Provide authoritative leadership to the marketing team, fostering a culture of excellence and innovation.
 </li>
 <li>
 Establish and manage annual marketing budgets with stringent ROI tracking on all campaigns and initiatives.
 </li>
 <li>
 Conduct thorough market analysis to identify emerging trends and strategic opportunities for brand expansion and business growth.
 </li>
 <li>
 Oversee and safeguard brand positioning, identity, and messaging across all channels to maintain brand integrity.
 </li>
 <li>
 Enforce strict adherence to visual and communication standards to preserve brand consistency.
 </li>
 <li>
 Spearhead initiatives to enhance brand equity and positively influence customer perception.
 </li>
 <li>
 Direct and optimize digital marketing strategies, including SEO, SEM, social media, email marketing, and content creation.
 </li>
 <li>
 Strategically enhance online presence and maximize lead generation through digital platforms.
 </li>
 <li>
 Orchestrate media relations, PR activities, and corporate communications to maintain the company's public image.
 </li>
 <li>
 Ensure precise and timely internal and external communications to maintain organizational alignment.
 
 
 </li>
 </ul>
 
 Campaign Development &amp; Execution
 
 
 
 <ul>
 <li>
 Conceptualize, develop, and execute integrated marketing campaigns with measurable outcomes.
 </li>
 <li>
 Rigorously evaluate campaign performance and implement data-driven optimizations for maximum impact.
 </li>
 <li>
 Orchestrate product launches, events, and promotional activities with meticulous attention to detail.
 
 
 </li>
 </ul>
 
 Market Research &amp; Analysis
 
 
 
 <ul>
 <li>
 Conduct comprehensive market research to identify customer needs, competitor activities, and market trends.
 </li>
 <li>
 Provide critical insights and strategic recommendations to senior management for informed decision-making.
 </li>
 <li>
 Meticulously monitor brand performance and deliver regular, in-depth reports to leadership.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Engage in high-level collaboration with Sales, Operations, and Product teams to ensure marketing initiatives are precisely aligned with organizational priorities.
 </li>
 <li>
 Drive revenue generation by ensuring marketing initiatives effectively convert leads and significantly enhance customer engagement.
 </li>
 </ul>
</div>

Director of Marketing

<div>
 
 Company Description
 
 
 
 M&ouml;venpick Hotels &amp; Resorts is a globally recognized Swiss hospitality brand known for its upscale hotels and resorts, offering a blend of Swiss excellence, contemporary design, and warm hospitality. Founded in 1948, the brand has expanded to over 100 locations worldwide, catering to both business and leisure travelers. Whether catering to corporate events, family vacations, or romantic getaways, M&ouml;venpick is dedicated to delivering comfort, innovation, and a touch of Swiss hospitality.
 
 
 
 Job Description
 
 
 
 The Sales Manager is responsible for generating revenue, building client relationships, and achieving sales targets through strategic planning and effective market penetration. The role involves developing new business, maintaining key accounts, and coordinating with internal departments to ensure excellent client satisfaction.
 
 
 <ul>
 <li>
 Identify, develop, and secure new business opportunities to achieve monthly and annual sales targets.
 </li>
 <li>
 Maintain strong relationships with existing clients and key accounts to ensure repeat business.
 </li>
 <li>
 Conduct regular sales calls, client visits, and presentations to promote company products/services.
 </li>
 <li>
 Develop sales strategies to increase market share and maximize revenue across segments.
 </li>
 <li>
 Lead and motivate the sales team to meet and exceed performance goals.
 </li>
 <li>
 Analyze market trends, competitor activities, and customer feedback to inform sales strategies.
 </li>
 <li>
 Collaborate with marketing teams to develop effective sales materials and campaigns.
 </li>
 <li>
 Prepare and present sales reports, forecasts, and performance metrics to senior management.
 </li>
 <li>
 Negotiate contracts and close deals with high-value clients.
 </li>
 <li>
 Implement and maintain a CRM system to track sales activities and customer interactions.
 </li>
 <li>
 Participate in industry events, trade shows, and networking opportunities to promote the company and generate leads.
 </li>
 <li>
 Develop and manage sales budgets, ensuring optimal resource allocation.
 </li>
 </ul>
</div>

Manager Sales

<div>
 
 Company Description
 
 
 
 Welcome to the award-winning five-star M&ouml;venpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
 
 
 The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
 
 
 Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss M&ouml;venpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. M&ouml;venpick Hotel Bahrain is well known for its award-winning Friday Brunch.
 
 
 The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
 
 
 M&ouml;venpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
 
 
 
 Job Description
 
 
 
 Joining the heart &amp; soul of our Hotel team, our Housekeeping Department carries out allocated general cleaning duties, aiming and achieving high standards of cleanliness and presentation for the rooms and public areas of the Hotel. As well as making sure our rooms and public spaces are sparkling clean and comfortable, we also provide efficient, friendly and professional service in all our interactions to make our guests feel welcome and cared for.
 
 
 
 Your Duties As a Housekeeping Attendant Includes
 
 
 
 <ul>
 <li>
 Maintaining the cleanliness standards for the hotel's public areas and guest rooms.
 </li>
 <li>
 Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression.
 </li>
 <li>
 Re-stocking and maintaining housekeeping inventory levels including linen, cleaning supplies, tea, coffee etc.
 </li>
 <li>
 Providing friendly, approachable and professional relationships with our guests.
 </li>
 <li>
 Report maintenance issues promptly, showing your dedication to a flawless experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 About You!
 
 
 
 We're looking for our next housekeeping superstars to join our Housekeeping team!
 
 
 <ul>
 <li>
 Previous Housekeeping experience in a busy commercial environment or hotel is preferred.
 </li>
 <li>
 High cleaning standards and attention to detail.
 </li>
 <li>
 Strong motivation to learn, grow and develop within a supportive hotel team.
 </li>
 <li>
 Flexible and open to work a rotating roster
 </li>
 </ul>
</div>

Housekeeping Attendant

Join Mövenpick Hotels & Resorts and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.