Qureos Mentor

Mphasis

<div>
 
 Job Description
 
 
 
 
 Job Summary -
 
 
 
 (What is the job - role etc. min of 50-100 words)
 
 
 
 Years of experience needed
 
 
 -
 
 
 
 3-5 years
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 To work as first point of contact for all Information Security &amp; Compliance, Data Privacy, Business Continuity and Technology related requirements for the assigned vertical
 </li>
 <li>
 Oversee and manage security and compliance issues of process/account to adhere to the Mphasis (ISMS) &amp; client requirements
 </li>
 <li>
 Coordinate development and implementation of the security assurance program at a project / Unit level.
 </li>
 <li>
 Implement corporate-wide training and communication programs to ensure that all employees and affiliated parties are educated on the Standards of Conduct and the Corporate Compliance Program.
 </li>
 <li>
 Coordinate with other departments and facilitate conduct of inquiries and/or investigations when deemed necessary.
 </li>
 <li>
 Perform reviews on audit controls and measurements and conduct Risk Assessments to ensure correct practices are established and adhered to.
 </li>
 <li>
 Facilitate internal/external audits to ensure nil/minimum non-compliance.
 </li>
 <li>
 Report at pre-defined intervals to the appropriate stakeholders on the status of compliance program.
 </li>
 <li>
 Respond appropriately to Business, Chief Risk Office - Investigations Team, if a violation or deviation is uncovered.
 </li>
 <li>
 Understand, establish, and monitor adherence to the Business Continuity Plan.
 </li>
 <li>
 Undertake and close the BCP testing activities in close coordination with the delivery SPOC/BCMS team.
 </li>
 <li>
 Proficiency in Stakeholder management and senior leadership communication/reporting
 </li>
 <li>
 Proficiency in Client engagement
 </li>
 <li>
 Establish value added analytics and initiatives within the function.
 </li>
 <li>
 Technically sound and proficient to identify and help remediate technical failures in coordination with internal stakeholders
 </li>
 <li>
 Self-driven with project management skills to lead internal projects and be the face for the function at an account / location level.
 
 
 </li>
 </ul>
 
 Certifications Needed
 
 
 
 <ul>
 <li>
 B.E. / Science Graduate / Masters-Information Security
 </li>
 <li>
 Advanced knowledge of Information Security Management System
 </li>
 <li>
 Minimum relevant work experience in the Information Security domain
 </li>
 <li>
 Experience in implementing, facilitating audits for ISO 27001:2005; SOC1 Type-2 (SSAE), PCI
 </li>
 <li>
 Knowledge of SOC- ITGC, HIPAA, Data Privacy (DPA, GDPR)
 </li>
 <li>
 Exposure to BCM / DR; SOC 2 requirements and control implementation strategies
 </li>
 <li>
 Preferred: Certified: ISO 27001:2005, ISO-22301, PCI-DSS, IT/Network - Security +, CCNA, PMP
 </li>
 <li>
 Desired: CISA / CISM / CISSP
 </li>
 <li>
 Proficiency with MS-Excel/VB/PowerPoint
 
 
 </li>
 </ul>
 
 About Mphasis
 
 
 
 Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
</div>

Analyst

<div>
 
 Job Description
 
 
 
 
 Role: Tr. Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Graduate individuals with excellent communication skills/ Freshers - 6 months of experience in BPO Customer Service industry
 </li>
 <li>
 Analytical skills
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operating the computer- Intermediate
 </li>
 <li>
 MS Office - Intermediate
 </li>
 <li>
 Avaya/Phone Operating skills &ndash; Beginner
 </li>
 <li>
 Fluent in Spoken and written English with effective Business Communication
 </li>
 <li>
 Communication in neutral accent over phone
 </li>
 <li>
 Active listening and probing skills
 </li>
 <li>
 Basic knowledge of Insurance
 </li>
 <li>
 Typing Speed 30 WPM
 
 
 </li>
 </ul>
 
 Process Skills
 
 
 
 <ul>
 <li>
 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
 </li>
 <li>
 Record interaction using client system with proper classification
 </li>
 <li>
 Refer Knowledge base and perform task as per defined process
 </li>
 <li>
 Follow up and closure of interactions to ensure customer satisfaction
 </li>
 <li>
 Passionate about customer service
 </li>
 <li>
 Comfortable with Rotational shifts, extended working hours and weekly offs.
 </li>
 <li>
 Candidate should clear the V&amp;A and online typing tests
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Positive energy
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Self learner
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Any Graduate, Freshers can apply
 
 
 </li>
 </ul>
 
 What&rsquo;s in for you?
 
 
 
 <ul>
 <li>
 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
 </li>
 <li>
 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
 </li>
 <li>
 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
</div>

Tr Customer Support Officer

<div>
 
 Job Description
 
 
 
 
 Role: Tr Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Graduate freshers with excellent communication skills
 </li>
 <li>
 Analytical skills
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operating the computer- Intermediate
 </li>
 <li>
 MS Office - Intermediate
 </li>
 <li>
 Avaya/Phone Operating skills &ndash; Beginner
 </li>
 <li>
 Fluent in Spoken and written English with effective Business Communication
 </li>
 <li>
 Communication in neutral accent over phone
 </li>
 <li>
 Active listening and probing skills
 </li>
 <li>
 Basic knowledge of Insurance
 </li>
 <li>
 Typing Speed 30 WPM
 
 
 </li>
 </ul>
 
 Process Skills
 
 
 
 <ul>
 <li>
 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
 </li>
 <li>
 Record interaction using client system with proper classification
 </li>
 <li>
 Refer Knowledge base and perform task as per defined process
 </li>
 <li>
 Follow up and closure of interactions to ensure customer satisfaction
 </li>
 <li>
 Passionate about customer service
 </li>
 <li>
 Comfortable with Rotational shifts, extended working hours and weekly offs.
 </li>
 <li>
 Candidate should clear the V&amp;A and online typing tests
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Positive energy
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Self learner
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Any Graduate, Freshers can apply
 
 
 </li>
 </ul>
 
 What&rsquo;s in for you?
 
 
 
 <ul>
 <li>
 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
 </li>
 <li>
 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
 </li>
 <li>
 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
 
 
 (**Edit Needed)
</div>

<div>
 
 We are looking for 10+ years of work experience Business Analyst in IT evaluates and improves business processes, often using technology and automation, to enhance efficiency, reduce costs, and align with organizational goals.
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Analytical Skills: Strong ability to analyze data, identify patterns, and draw conclusions.
 </li>
 <li>
 Problem-Solving Skills: Ability to identify problems and develop effective solutions.
 </li>
 <li>
 10+ experience in application development environment focusing on complex integration business analysis experience in Individual Retirement.
 </li>
 <li>
 10+ years of Experience in Navisys Policy Admin System and Individual Annuities
 </li>
 <li>
 Working knowledge of DTCC and ACORD annuity industry standards.
 </li>
 <li>
 Demonstrated ability to form meaningful partnerships(internal/external) resulting in practical solutions for complex problems.
 </li>
 <li>
 Applied working experience with DTCC data structures and policy admin system.
 </li>
 <li>
 Industry Forum Experience with Insurance Retirement Institute (IRI) Ops tech group, DTCC /I&amp;RS advisory and pilot working groups.
 </li>
 <li>
 Communication Skills: Excellent written and verbal communication skills to effectively communicate with stakeholders.
 </li>
 <li>
 Process Mapping and Modeling: Proficiency in using tools and techniques to map and model business processes.
 </li>
 <li>
 Knowledge of Business Processes: Understanding of various business processes and how they interact.
 </li>
 <li>
 Technology Knowledge: Familiarity with relevant technologies and tools, including process automation and software.
 </li>
 <li>
 Stakeholder Management: Ability to effectively manage and engage with stakeholders.
 </li>
 <li>
 Change Management: Experience in managing change and ensuring the successful implementation of new processes
 
 .
 
 </li>
 <li>
 
 Experience in Insurance domain
 
 </li>
 </ul>
 
 
 Key Responsibilities and Skill
 
 
 <ul>
 <li>
 Process Analysis: Examine existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
 </li>
 <li>
 Requirements Gathering: Work with stakeholders to understand their needs and requirements for process enhancements.
 </li>
 <li>
 Process Mapping and Modeling: Document and visualize current processes using tools and techniques like flowcharts to facilitate understanding and analysis.
 </li>
 <li>
 Process Improvement: Develop and implement solutions, including process automation and technology integration, to streamline workflows and improve performance.
 </li>
 <li>
 Technology Evaluation: Identify and evaluate new technologies and tools that can be used to improve productivity and streamline processes.
 </li>
 <li>
 Stakeholder Communication: Collaborate with various teams and stakeholders to ensure alignment and successful implementation of changes.
 </li>
 <li>
 Process Audits and Performance Assessments: Conduct regular audits and assessments to ensure processes are effective and meet organizational goals
 
 .
 
 </li>
 </ul>
 
 
 Qualification:
 
 
 <ul>
 <li>
 Somebody who has at least 10+ years of work experience has played Business Analyst role.
 </li>
 <li>
 Education qualification: Any degree from a reputed college
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

<div>
 
 
 Job Title: Lead Generation Analyst
 
 
 
 
 
 
 
 Experience:
 
 4 - 5 Years
 
 
 
 Location:
 
 Bengaluru and Pune
 
 
 
 Team:
 
 Marketing - Lead Gen &amp; Research
 
 
 
 
 
 
 Job Summary:
 
 
 
 As a
 
 Lead Generation Analyst
 
 at
 
 Mphasis
 
 , you will be a key member of the Lead Generation team, responsible for generating
 
 Sales Qualified Leads (SQLs)
 
 and creating new business opportunities across a defined set of strategic enterprise accounts. This role requires close collaboration with regional Sales Leaders and coordination with the Marketing team to craft compelling messaging and execute targeted campaigns. You will play a critical role in building a strong top-of-funnel pipeline for Mphasis&rsquo;s AI-led digital transformation services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Research and analyze target accounts (including Global 500 companies) using business and industry acumen to identify key stakeholders and decision-makers.
 </li>
 <li>
 Execute outbound prospecting initiatives (email, LinkedIn, cold calling) to generate interest and schedule meetings for regional Sales Leaders.
 </li>
 <li>
 Collaborate with Marketing to design and execute joint campaigns and virtual/in-person events to drive demand generation.
 </li>
 <li>
 Engage with C-suite, VP, and Director-level executives to understand their pain points and position Mphasis&rsquo;s solutions effectively.
 </li>
 <li>
 Craft compelling narratives and high-level solution overviews to spark curiosity and interest in Mphasis offerings.
 </li>
 <li>
 Maintain accurate and up-to-date lead data in CRM systems (e.g., Salesforce, Dynamics 365).
 </li>
 <li>
 Track and report on lead generation KPIs, campaign performance, and conversion metrics.
 </li>
 <li>
 Support Account-Based Marketing (ABM) strategies by tailoring outreach to specific enterprise accounts.
 </li>
 <li>
 Help build and maintain a healthy top-of-funnel pipeline in collaboration with sales leadership.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, IT, or a related discipline.
 </li>
 <li>
 3&ndash;6 years of experience in inside sales or lead generation in a technology or ITES environment.
 </li>
 <li>
 Proven experience engaging with senior leadership in large enterprise accounts.
 </li>
 <li>
 Strong understanding of the B2B sales cycle and enterprise buying behaviour.
 </li>
 <li>
 Familiarity with AI-led services and digital transformation solutions.
 </li>
 <li>
 Proficiency in CRM and marketing automation tools (e.g., Salesforce, HubSpot, Marketo).
 </li>
 <li>
 Excellent verbal and written communication skills with strong interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience using tools like Excel, Power BI, or Google Analytics.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience working with global clients across North America, EMEA, and APAC.
 </li>
 <li>
 Exposure to data enrichment and prospecting tools (e.g., ZoomInfo, Lusha, LinkedIn Sales Navigator).
 </li>
 <li>
 Knowledge of GDPR and other data privacy regulations.
 </li>
 <li>
 Familiarity with SQL or data querying tools is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive compensation and performance-based incentives
 </li>
 <li>
 Global exposure and opportunities for career advancement
 </li>
 <li>
 Hybrid work model and flexible working hours
 </li>
 <li>
 Access to learning platforms and certification programs
 </li>
 <li>
 Inclusive and collaborative work culture at a leading ITES MNC
 </li>
 </ul>
 
 
</div>

Lead Generation Analyst – Marketing

<div>
 Information Security Analyst
 
 
 
 Job Description
 
 
 
 Position Summary:
 
 
 The position will support the organizational initiatives and activities on Cyber Security/Information Security. This involves the development, im plementation, and support of various security programs, processes, best practices and controls across the organization. It also requires to continuously monitor, review and report of the compliance &amp; security posture of the organization.
 
 
 
 Responsibilities
 
 
 
  Conduct Risk assessments, information security internal audits
 
 
  Provide consultation on remediating controls and follow up
 
 
  Perform reviews and conduct internal security audits on Cyber Security/Information security and ensure the organizational security controls are appropriate and effective
 
 
  Ensure compliance to client security requirements
 
 
  Provide support for obtaining and maintaining Security Certification and Assurance programs like ISO 27001, PCI DSS, HITRUST, TISAX, SOC 2, etc.
 
 
  Participate in various organizational initiatives and activities to maintain the Information Security Management System (ISMS) based on ISO 27001
 
 
  Develop and maintain Information Security policies, procedures, standards and guidelines
 
 
  Coordinate response to information security incidents
 
 
  Provide awareness and training in relevant areas
 
 
  Collaborate with IT, Finance, HR and other departments for various security related activities
 
 
  Conduct security research and keep abreast of latest security trends and issues
 
 
 
 Desired Skills/Experience
 
 
 
  4+ years of experience in Information Security
 
 
  Knowledge of Information security standards &amp; best practices (e.g., ISO 27001, NIST, etc.), and regulations related to information security and privacy
 
 
  Strong analytical and problem solving skills
 
 
  Excellent communication and interpersonal skills
 
 
  Knowledge of security tools, techniques and methodologies
 
 
  Professional/Technical Certifications (Security +, ISO 27001 LA, CISA, CISSP, CCSE, CCSP, etc.) desirable
</div>

Join Mphasis and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mphasis

ABOUT_COMPANY

Analyst

Tr Customer Support Officer

Tr Customer Support Officer

Senior Business Analyst

Lead Generation Analyst – Marketing

Analyst