Qureos Mentor

MS Holiday Homes

Job Summary:YAY Global is a leading provider of integrated travel, hospitality, and event management services. We deliver exceptional experiences through a family of specialized companies, each focusing on a key aspect of luxury lifestyle services.The HR Manager will be responsible for overseeing all aspects of human resources practices and processes. This includes recruiting top-tier talent, building a high-performance culture, managing employee relations, and ensuring compliance with labor laws. The ideal candidate will have a deep understanding of the unique expectations and operational demands of the luxury service industry.______________Key Responsibilities:<ul><li>Talent Acquisition &amp; Recruitment:</li></ul>o	Lead end-to-end recruitment for chauffeurs, operations staff, customer service, and executive roles.o	Source and attract high-caliber talent with a luxury service mindset.<ul><li>Onboarding &amp; Training:</li></ul>o	Design and implement onboarding programs tailored to high-end service standards.o	Conduct ongoing training programs in customer service excellence, luxury etiquette, and safety protocols.<ul><li>Employee Relations:</li></ul>o	Promote a positive workplace culture that reflects luxury brand values.o	Handle conflict resolution and disciplinary processes with discretion and professionalism.<ul><li>Performance Management:</li></ul>o	Develop and manage KPIs and performance review systems aligned with business goals.o	Coach managers and staff to support growth and accountability.<ul><li>HR Policy &amp; Compliance:</li></ul>o	Ensure compliance with local labor laws and luxury industry standards.o	Maintain and update HR policies and procedures.<ul><li>Compensation &amp; Benefits:</li></ul>o	Manage payroll processes and compensation strategies.o	Evaluate and enhance benefits programs to attract and retain top talent.<ul><li>HR Reporting &amp; Analytics:</li></ul>o	Generate HR metrics and reports for senior management.o	Use data to inform workforce planning and development strategies.______________Qualifications:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s degree or HR certification preferred).</li></ul><ul><li>5+ years of HR management experience, ideally in limousine services, and luxury brand services.</li></ul><ul><li>Proven knowledge of labor laws and HR best practices in the UAE.</li></ul><ul><li>Strong interpersonal and leadership skills.</li></ul><ul><li>Experience managing diverse teams in fast-paced, high-expectation environments.</li></ul><ul><li>Excellent communication, negotiation, and organizational skills.</li></ul><ul><li>Ability to handle confidential information with discretion.</li></ul>______________Preferred Experience:<ul><li>Experience working with VIP clientele-focused teams.</li></ul><ul><li>Understanding of fleet operations or chauffeur services is a plus.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthWork Location: Remote

HR Manager

Job Summary:The Operations Supervisor will oversee the daily operations of the Yay App Portal Drive, ensuring smooth coordination between drivers, customers, and partner companies. The ideal candidate should have hands-on experience in rent-a-car or limousine operations, possess strong organizational skills, and demonstrate leadership in managing fleet activities, staff performance, and customer service standards.Key Responsibilities:<ul><li>Supervise day-to-day operations of the Yay App driver and vehicle fleet.</li><li>Coordinate driver schedules, vehicle assignments, and trip management through the Yay App system.</li><li>Monitor app performance, trip reports, and customer feedback to ensure service excellence.</li><li>Ensure all vehicles meet company safety, cleanliness, and maintenance standards.</li><li>Manage driver onboarding, training, and compliance with company policies and local transport regulations.</li><li>Support in resolving customer complaints, operational issues, and escalations promptly.</li><li>Maintain accurate records of fleet utilization, fuel consumption, and maintenance schedules.</li><li>Collaborate with the IT and customer service teams to enhance the Yay App&rsquo;s operational efficiency.</li><li>Prepare periodic operational reports and performance analyses for management review.</li><li>Ensure adherence to legal, safety, and company standards across all operational activities.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, or related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in rent-a-car, limousine, or transport operations.</li><li>Strong knowledge of UAE transport regulations and fleet management practices.</li><li>Experience with driver management and digital platforms (such as ride-hailing or booking apps).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in Microsoft Office and basic data reporting tools.</li><li>Valid UAE driving license preferred.</li></ul>Key Attributes:<ul><li>Customer-focused and results-driven.</li><li>Ability to work under pressure and handle multiple priorities.</li><li>Strong team management and interpersonal skills.</li><li>Flexible with working hours and willing to be on-call when required.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Operations Supervisor

Join MS Holiday Homes and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MS Holiday Homes

ABOUT_COMPANY

HR Manager

Operations Supervisor