Qureos Mentor

MS Holiday Homes

About the RoleWe are looking for a proactive and skilled Quality Training Supervisor to lead the design, delivery, and monitoring of training programs for our Yay Food (food delivery) and Yay Drive (ride-hailing) applications. The role ensures that all drivers, delivery partners, and support staff are well-trained to use the applications effectively, meet service quality standards, and deliver an exceptional customer experience.Key ResponsibilitiesTraining &amp; DevelopmentDesign and deliver training programs for new drivers and delivery partners, focusing on application usage, customer service, safety, and compliance.Conduct refresher training sessions to ensure partners stay updated on app updates, new features, and policies.Develop engaging training content (presentations, manuals, videos, and e-learning modules) tailored for both Yay Food and Yay Drive.Supervise and guide trainers, ensuring consistency and quality in training delivery.Quality &amp; ComplianceEstablish training standards and quality benchmarks aligned with company objectives.Monitor and audit training effectiveness through assessments, field observations, and feedback.Ensure partners follow quality protocols (e.g., hygiene and food safety for Yay Food; passenger safety and etiquette for Yay Drive).Work with Operations and Customer Support teams to address recurring service quality issues through targeted training.Supervision &amp; ReportingLead a team of trainers and coordinate training schedules across multiple regions.Track and report on training completion, partner performance improvement, and compliance rates.Provide regular feedback to management with recommendations for continuous improvement.Support the rollout of new initiatives, app updates, and process changes with timely training interventions.QualificationsBachelor&rsquo;s degree in Education, Business, Training &amp; Development, or a related field.3&ndash;5 years of experience in training, quality assurance, or operations (experience in ride-hailing, food delivery, logistics, or customer service is highly preferred).Proven ability to design and deliver training programs to diverse audiences.Strong leadership skills with prior experience supervising trainers or quality officers.Excellent communication, presentation, and interpersonal skills.Proficiency in using digital training tools and learning management systems (LMS).Preferred SkillsKnowledge of adult learning methods and training evaluation frameworks.Experience in customer experience improvement and quality assurance.Multilingual skills to deliver training to diverse partner communities.Ability to analyze performance data and translate insights into training improvements.What We OfferA chance to directly shape service quality and partner experience across Yay Food and Yay Drive.Opportunities for professional development and career progression.Dynamic and collaborative work environment.Competitive salary and benefits package.als, videos, and e-learning modules) tailored for both Yay Food and Yay Drive.Supervise and guide trainers, ensuring consistency and quality in training delivery.Quality &amp; ComplianceEstablish training standards and quality benchmarks aligned with company objectives.Monitor and audit training effectiveness through assessments, field observations, and feedback.Ensure partners follow quality protocols (e.g., hygiene and food safety for Yay Food; passenger safety and etiquette for Yay Drive).Work with Operations and Customer Support teams to address recurring service quality issues through targeted training.Supervision &amp; ReportingLead a team of trainers and coordinate training schedules across multiple regions.Track and report on training completion, partner performance improvement, and compliance rates.Provide regular feedback to management with recommendations for continuous improvement.Support the rollout of new initiatives, app updates, and process changes with timely training interventions.QualificationsBachelor&rsquo;s degree in Education, Business, Training &amp; Development, or a related field.3&ndash;5 years of experience in training, quality assurance, or operations (experience in ride-hailing, food delivery, logistics, or customer service is highly preferred).Proven ability to design and deliver training programs to diverse audiences.Strong leadership skills with prior experience supervising trainers or quality officers.Excellent communication, presentation, and interpersonal skills.Proficiency in using digital training tools and learning management systems (LMS).Preferred SkillsKnowledge of adult learning methods and training evaluation frameworks.Experience in customer experience (CX) improvement and quality assurance.Multilingual skills to deliver training to diverse partner communities.Ability to analyze performance data and translate insights into training improvements.What We OfferA chance to directly shape service quality and partner experience across Yay Food and Yay Drive.Opportunities for professional development and career progression.Dynamic and collaborative work environment.Competitive salary and benefits package.Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Quality Training Superviso

About the RoleWe are looking for a highly analytical and insights-driven Mobility Data Analyst to support our Yay Food (food delivery) and Yay Drive (ride-hailing) platforms. This role will focus on analyzing mobility, demand, and delivery/ride data to optimize operations, improve customer and driver experience, and support data-driven decision-making across both products.Key Responsibilities<ul><li>Collect, clean, and analyze large datasets from Yay Food and Yay Drive platforms (orders, rides, GPS, driver-partner activity, customer usage).</li><li>Monitor and report on key mobility metrics: delivery times, driver utilization, order-to-ride ratios, cancellations, wait times, and route efficiency.</li><li>Build dashboards and visualization tools for real-time performance tracking.</li><li>Identify patterns and provide insights on customer demand, peak hours, and geographic mobility trends.</li><li>Support pricing, incentives, and promotions strategy with data-backed recommendations.</li><li>Work closely with Operations, Product, and Marketing teams to optimize supply-demand balance.</li><li>Develop predictive models to forecast demand, improve fleet allocation, and reduce inefficiencies.</li><li>Track KPIs related to cost optimization, customer satisfaction, and driver engagement.</li><li>Conduct ad-hoc analysis to support new feature launches, city expansions, and business strategies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Data Science, Statistics, Computer Science, Economics, or related field.</li><li>Proven experience as a Data Analyst, ideally in food delivery, ride-hailing, logistics, or mobility tech.</li><li>Strong skills in SQL, Excel, and data analysis tools (Python, R).</li><li>Proficiency in visualization platforms such as Tableau, Power BI, or Looker.</li><li>Solid understanding of mobility and logistics metrics (ETA, route optimization, utilization rates).</li><li>Strong communication skills to translate complex data into actionable insights.</li><li>Ability to thrive in a fast-paced, high-growth environment.</li></ul>Preferred Skills<ul><li>Experience with geospatial data and mapping tools (ArcGIS, QGIS, or equivalent).</li><li>Knowledge of predictive analytics and machine learning techniques.</li><li>Familiarity with real-time analytics and event-streaming data.</li><li>Background in working with delivery or ride-hailing platforms.</li></ul>What We Offer<ul><li>Opportunity to shape the future of mobility and food delivery.</li><li>Work on high-impact products with a dynamic and innovative team.</li><li>Professional development and career growth opportunities.</li><li>Competitive salary, benefits, and performance incentives.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Mobility Data Analyst

Join MS Holiday Homes and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MS Holiday Homes

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Quality Training Superviso

Mobility Data Analyst