Qureos Mentor

MSA - The Safety Company

<div>
 
 Overview
 
 
 
 Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
 
 
 At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
 
 
 Are you in? Read on for more details about this particular role.
 
 
 
 Responsibilities
 
 
 
 
 Purpose of Position (Summary)
 
 
 
 This permanent Service Engineer role reports to the Services and Solutions Manager and is responsible for driving installation base upgrades at ADNOC locations and managing service assignments. Responsibilities include identifying and executing upgrade and service business opportunities, commissioning gas detectors, control panels, HVAC-R and monitoring systems, and other MSA products, as well as performing servicing, maintenance, on-site calibration, repair, and training across the UAE. The role promotes MSA&rsquo;s service business by developing and maintaining strong relationships with both existing and new customers.
 
 
 
 Field Services &amp; Commercial Opportunities
 
 
 
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 Coordinate with the FGFD Sales team, Technical Service Engineers, and Channel Partners to understand existing installed bases and promote upgrades.
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 Consult and coordinate with the FGFD Projects team regarding commissioning schedules and ensure smooth execution.
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 Collaborate with authorized service partners and guide end users in calibration, repair, maintenance, and training.
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 Provide sales support to the ADNOC Key Account Manager and Field Sales Managers.
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 Engage with the Abu Dhabi (KEZAD) Regional Service Office to resolve warranty, quality issues, and spare parts challenges.
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 Manage service visits, on-site commissioning, and preventive maintenance; support ASPs in securing long-term AMCs.
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 Execute paid repairs, maintenance services, and preventive tasks as required.
 
 
 
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 Warranty &amp; Sales Support
 
 
 
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 Support the Quality Engineer with documentation, including field visit reports and warranty replacements.
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 Provide inspection, service, site visit reports, and calibration certificates as required.
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 Support customers via phone, email, face-to-face meetings, and on-site assistance with spare parts, services, and training.
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 Escalate issues beyond site-level resolution and propose solutions.
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 Collaborate with Service Engineers and Sales Managers; raise alerts for issues affecting business functions.
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 Build strong customer relationships through responsive service delivery.
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 Monitor product performance and address related concerns.
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 Provide sales support to customer-facing teams as needed.
 
 
 
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 Authorized Service Partner (ASP) Support
 
 
 
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 Support ASPs and end users in calibration, repair, maintenance, and training.
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 Assist ASPs in securing AMCs for existing installed bases.
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 Support implementation of MSA Service Policies with certified partners.
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 Conduct periodic ASP audits, ensure compliance, and recommend new ASPs when needed.
 
 
 
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 </ul>
 
 Market Research, Understanding &amp; Representation
 
 
 
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 Represent MSA at local trade shows when required.
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 Attend internal service meetings and training.
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 Identify service channel gaps and help expand service coverage
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Experience / Skills
 
 
 
 <ul>
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 3-5 year's of experience in calibration, fixed gas detector commissioning are preferred
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 Proven experience in commissioning, servicing, repairs, maintenance, and training
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 Troubleshooting, service reporting, and tracking
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 Ability to propose and secure long-term service contracts
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 Act as the voice of the customer for service
 
 
 
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 Education / Certifications
 
 
 
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 University Diploma or Degree: Diploma or engineering in electrical engineering, electronics and instrumentation only
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 </ul>
</div>

Service Engineer

<div>
 
 Overview
 
 
 
 Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
 
 
 At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
 
 
 Are you in? Read on for more details about this particular role.
 
 
 
 Responsibilities
 
 
 
 
 This role is for someone based in Eastern part of Saudi Arabia.
 
 
 
 70%
 
 Lead, Drive and Manager the Industry Sales in the assigned territories to maximize orders:
 
 
 
 
 How is it accomplished/Key Performance Indicators?
 
 
 
 <ul>
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 Work in a professional manner reaching customers and stake holders through multiple touch point routes available to connect with them.
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 Develop and implement a sales strategy/plan for growing MSA&rsquo;s products into Saudi Arabia targeted end users
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 Drive product portfolio management to optimize product mix and improve customer coverage.
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 Build and maintain strategic relationships with channel partners, end users, and targeted customers through regular meetings, events, and direct engagement.
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 Support and coordinate with channel partner sales teams to grow MSA product sales and manage interactions with current and prospective customers.
 
 
 
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 </ul>
 20%
 
 Develop and implement a strategic accounts sales process to gain market share
 
 
 
 
 How is it accomplished/Key Performance Indicators?
 
 
 
 <ul>
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 Implement programs to grow market share, customer coverage, and product penetration within the assigned territory, with a focus on core and high-profitability products and effective resource prioritization.
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 Collaborate closely with Sales, Channel, and Marketing teams across the Middle East to leverage and execute regional marketing programs locally.
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 Drive local demand-creation initiatives to increase MSA brand visibility and safety awareness.
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 Assess local market growth potential, identify strategic partnerships, and align opportunities with MSA&rsquo;s capabilities, recommending them to the Industry Sales Leader
 
 
 
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 </ul>
 10%
 
 Administration work and reporting
 
 
 
 
 How is it accomplished/Key Performance Indicators?
 
 
 
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 Prepare accurate and timely sales, pipeline, and market reports for the Industry Sales Leader using SFDC.
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 Analyze customer and channel partner feedback (meetings, surveys, and interactions) to support sales and demand forecasting.
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 Maintain disciplined use of SFDC to ensure data accuracy, forecast reliability, and consistent reporting.
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 Deliver standardized sales and business reports in line with reporting tools and guidelines defined by the direct supervisor.
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Experience required:
 
 
 
 <ul>
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 4+ years of sales experience / key account management
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 Previous sales experience in Saudi Arabia
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 Safety Industry Experience (Portable Gas Detection / SCBA / Respiratory / HEHF)
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 Strong understanding of current industry technical standards and practices
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 Proven business development and account management track record
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 Experience in developing business with End Users in Eastern part of Saudi Arabia and regional partners
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 Experience in building, maintaining and growing customer networks
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 Experience in developing and executing successful sales and go to market strategies
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 Experience in building, maintaining and growing customer networks
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 Experience in developing and executing successful sales and go to market strategies
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 Project Sales Expertise
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 Excellent communication skills in English
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 Ability to communicate on all levels
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 Ability to work independently and systematically
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 Ability to meet deadlines through good time management and allocation of priorities
 
 
 
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 </ul>
 
 Experience preferred:
 
 
 
 <ul>
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 Industry knowledge
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 Background in OGP &amp; Industrial environment with key contacts still active
 
 
 
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 </ul>
 Education required: Bachelor degree in a related field
 
 
 Education preferred: Master degree in a related field
 
 
</div>

Area Sales Manager Industry - Eastern Province - Saudi Arabia

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MSA - The Safety Company

About Company

Service Engineer

Area Sales Manager Industry - Eastern Province - Saudi Arabia