Qureos Mentor

MSI Services Pvt Ltd

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 About MSISERVICES PVT LTD
 
 
 
 &ldquo;MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+employees in the USA. MSI Services India offers IT &amp; ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees&rdquo;. We plan to grow further and offer best in class Employee Benefits. For more details visit our website &ndash;http://www.msiservices.in/ If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community.
 
 
 
 
 
 Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.
 
 
 
 
 
 MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.
 
 
 
 
 
 
 MSI Services Pvt. Ltd.
 
 is currently hiring suitable candidates for the role - &ldquo;Associate &ndash; Order Management Team &ldquo;within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.
 
 
 
 
 
 
 This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.
 
 
 
 
 
 
 
 Summary:
 
 The order management team at MSI is a highly efficient and detail-oriented group responsible for processing customer orders with precision and timeliness. We excel in inventory management, maintaining optimal stock levels to meet demand without excess. Through clear communication and adept use of technology, the team ensures exceptional customer satisfaction by fulfilling orders accurately and promptly.
 
 
 
 
 
 
 ESSENTIALDUTIES AND RESPONSIBILITIES:
 
 
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 Processing sales orders for the company's sales divisions.
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 Developing documentation related to support.
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 Planning inventory control.
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 Arranging distribution of products.
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 Solving problems in cases of product returns.
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 Placing orders, processing return requests, and entering credits.
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 Handling customer inquiries regarding product information, ordering procedures, special orders, pricing,
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 quotes, problems, returns, and shipping.
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 Communicating with customers about order status, any delays, or problems with their requests.
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 Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
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 Providing information and assistance as needed to inventory and warehouse personnel to expedite
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 processing of damaged and defective merchandise.
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 Performing additional duties as required or requested.
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 Desired Candidate Profile:
 
 
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 The candidate should possess minimum of 1&ndash;3 years of experience in an international process; specialization in Order Management is preferred.
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 Should be a fast learner.
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 The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
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 The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
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 Must have excellent interpersonal and communication (verbal &amp; written) skills with all levels of employees and management.
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 Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
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 Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
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 Good follow-up skills and strong attention to detail.
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 Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.
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 Flexible to night shifts is mandatory (9:00 pm to 6:00 am).
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Order Management

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 MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/
 
 
 
 
 
 
 Summary:
 
 Dispatch support team plays a crucial role in ensuring smooth operations and timely delivery of goods or services. Their primary responsibilities include coordinating schedules, managing logistics, and providing support to drivers or field personnel. The dispatch support team acts as a central hub, facilitating communication between various stakeholders to ensure efficient and effective delivery operations.
 
 
 
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
 
 
 &bull; Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.
 
 
 &bull; Monitors driver&rsquo;s activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and all issues are resolved before the end of day.
 
 
 &bull; Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.
 
 
 &bull; Arranges for necessary preventive maintenance and repairs of equipment
 
 
 &bull; Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity
 
 
 &bull; Monitor all transportation activities to ensure FMCSA and DOT compliance for both drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical &amp; License Expirations, etc.).
 
 
 &bull; Provides feedback to management for process improvement through running reports or onsite
 
 
 observations
 
 
 &bull; Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.
 
 
 &bull; Monitors driver and equipment utilization -provide feedback for under or over utilization
 
 
 &bull; Partners with supply chain teams to solve delivery problems and strategies on process improvement
 
 
 &bull; Perform additional duties as required and or requested.
 
 
 
 
 
 
 Desired Candidate Profile
 
 
 
 &bull; Experience using both warehouse and transportation systems.
 
 
 &bull; 1-year minimum experience dispatching drivers.
 
 
 &bull; Experience using routing Software; Descartes Software Preferred.
 
 
 &bull; Experience using our Safety geared software; LYTX/ Drive Cam
 
 
 Preferred.
 
 
 &bull; Experience using ELD and asset tracking software; Geotab Preferred.
 
 
 &bull; Experience maintaining DOT compliance for both Drivers and Vehicles.
 
 
 
 
 
 
 
 This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects
 
 we are equal opportunity employer with growth based on meritocracy.
 
 
 
 
 
 
 We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.
 
</div>

Dispatch Coordinator

Join MSI Services Pvt Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MSI Services Pvt Ltd

ABOUT_COMPANY

Order Management

Dispatch Coordinator