Qureos Mentor

MSI SERVICES PVT LTD

<div><p>MSI Services Pvt. Ltd. is currently hiring for the role of &ldquo;Talent Aquisition Manager&rdquo; for our business operations in Bangalore, India.</p>
<p><b>
Summary:</b> The Human Resource team at MSI is dedicated to attracting top talent and ensuring a smooth recruitment process. We work collaboratively to meet the staffing needs of various departments and strive to<br>
innovate our recruitment strategies. Our team values continuous learning, open communication, and a supportive work environment. Join us to help drive our recruitment efforts to the next level.</p>
<p><b>
Note:</b> Interested candidates may apply if you are open to night shifts, with work location in Bangalore. We prefer candidates who are available to join on short notice.</p>
<div><b>
Roles and responsibilities:</b><br>
<ul><li>Supervise, coach, and mentor a team of 15 recruiters that will support the U.S. and Canadian locations</li><li>Help build a highly performing team of recruiters that will meet all talent acquisitions goals</li><li>Address employee performance, and conduct annual performance reviews</li><li>Prepare HR metrics reports on a biweekly basis, and present the findings to talent acquisition and HR management</li><li>Implement quality control measures to ensure that all requisitions are fulfilled within a timely manner</li><li>Leverage diverse candidate pools to acquire the best talent and expedite the recruitment process</li><li>Develop a deep understanding of MSI&rsquo;s culture and our talent acquisition strategy</li><li>Partner with HR and operations to develop a deep understanding of each location&rsquo;s unique requirements and builds strong working relationships to establish trust in the recruitment process</li><li>Establish team performance goals, metrics, timelines, and a formal process to measure and manage progress</li><li>Develop and execute plans to identify and drive productivity improvements that enable the team to achieve the Company&rsquo;s hiring goals</li><li>Lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition</li><li>Measure the effectiveness of recruitment advertising efforts, talent attraction marketing campaigns, and Recruiter communications strategies</li><li>Make recommendations for continuous improvement</li><li>Performs additional duties as required and or requested</li></ul></div>
<div><b>
Qualification requirements:</b><br>
<ul><li>2 + years supervising and developing employees in the US Recruiting function</li><li>5 + years of US Recruiting industry.</li><li>Excellent verbal and written English communication skills</li><li>Strong problem-solving skills</li><li>Approaches challenges with an upbeat attitude</li></ul></div></div>

Talent Aquisition Manager

<div><p>MSI Services Pvt. Ltd. is currently hiring for the role of &ldquo;Instructional Designer&rdquo; for our business operations in Bangalore, India</p>
<p><b>
Summary: </b>The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams. The team also coordinates cross- trainings, refresher sessions, and product-specific training programs. Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence. The Role We are looking for a creative, solution-focused Instructional Designer to support the ERP implementation journey at MSI. This role is key to driving change enablement by designing training content, user guides, and digital learning experiences that make complex ERP processes simple and accessible to users across functions. The responsibilities of the role would include creating original content for our team and that includes drafting presentations, basic graphics, and technical work on LMS. The ideal candidate will be adept at understanding systems quickly, collaborating with cross-functional stakeholders, and creating instructional materials that enhance user readiness and confidence.</p>
<p><b>
Note:</b> Interested candidates may apply if you are flexible to work in any shift timings from Monday - Friday, with work location in Bangalore. We prefer candidates who are available to join on short notice.</p>
<div><b>
Key Responsibilities</b><br>
<ul><li>Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations.</li><li>Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner- friendly content.</li><li>Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases.</li><li>Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules.</li><li>Coordinate with the Change Management and L&amp;D teams to ensure consistent and timely training rollout aligned with ERP deployment timelines.</li><li>Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems.</li><li>Apply multimedia tools to create high-quality videos, animations, and voiceovers; ensure clear audio encryption and editing standards are met.</li><li>Review and improve content based on learner feedback and training effectiveness data.</li><li>Ensure adherence to branding, tone, and instructional quality standards. Maintain version control and documentation across all training resources and platforms. Key skills and experience required</li><li>Proven experience in instructional design, particularly for ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).</li><li>Strong knowledge of tools including Whatfix (or similar), Articulate 360, Canva, video editing software, and audio encrypting tools.</li><li>Ability to simplify complex business processes for end-user comprehension.</li><li>Working knowledge of HTML, JavaScript, or basic programming is a plus.</li></ul>
&bull; Proficient in MS Office Suite, eLearning authoring tools, and multimedia production tools. &bull; Strong visual storytelling skills and understanding of adult learning principles.<br>
<ul><li>Effective communication, stakeholder management, and project coordination abilities.</li><li>High attention to detail and ability to work independently with minimal supervision.</li><li>Strong organizational and time-management skills with the ability to meet tight deadlines.</li></ul></div></div>

Instructional Designer

Join MSI SERVICES PVT LTD and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MSI SERVICES PVT LTD

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Talent Aquisition Manager

Instructional Designer