Abrar Admin

MTC Care

<div>POSITION SUMMARY:
The Clinical Support Specialist (&quot;CSS&quot;) role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. Please Note- while it is possible that the role may have the potential of becoming hybrid, this is currently anticipated to be full time onsite with our partnering facilities and not remote at this time. 


ESSENTIAL FUNCTIONS:

Onsite Clinical Facilitation
<ul>
<li>Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth</li>
<li>Providing technical support and assistance for telehealth visits to include room and equipment preparation</li>
<li>Supporting clinicians by accessing vitals and other relevant data from the facility's EMR</li>
<li>Procurement of patient referral documents as needed</li>
<li>Acting as a liaison between the clinicians and the facility staff</li>
<li>Interacting with staff and/or family members as necessary</li>
<li>Maintaining responsibility for proper handling and cleaning of MediTelecare equipment</li>
</ul>
Behavioral Health Integration (&quot;BHI&quot;)
<ul>
<li>Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.</li>
</ul>
Clinician Support
<ul>
<li>Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit</li>
<li>Working closely with the clinician to assure that patient visits run smoothly and efficiently</li></ul> 


GENERAL REQUIREMENTS:

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry. 


EDUCATION, EXPERIENCE AND LICENSING:
<ul><li>Minimum High School Diploma required</li>
<li>1+ year in a healthcare setting preferred, but not required</li>
<li>Medical Assistant or CNA certification a plus</li></ul> 


KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Basic working knowledge of medical terminology</li>
<li>Experience in the use of online healthcare tools</li>
<li>Proficiency in Microsoft Office Suite &ndash; Outlook, Word, Excel</li>
<li>Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.</li>
<li>Commitment to providing platinum-level customer service and communication</li>
<li>Ability to embrace a company culture of caring and kindness</li></ul> 


PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
<ul>
<li>A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards</li>
<li>A reliable home internet connection</li>
<li>A valid driver's license and reliable mode of transportation</li>
<li>The ability to travel up to 1 hour in any direction from home office to cover clinics when needed</li>
<li>Ability to stand, walk, see, speak, hear &ndash; both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision</li>
<li>Must be able to lift, push, pull up to 30 lbs. without restrictions</li>
<li>Ability to remain sedentary for long periods of time while working on administrative tasks</li>
<li>May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility</li>
<li>Potential exposure to cleaning chemicals used within a healthcare facility</li></ul> 


DISCLAIMER:

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.<div> 
<div>
<div><div><div>About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.</div></div> 
</div>
</div>MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.</div></div>

Clinical Support Specialist

<div>POSITION DESCRIPTION:

MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing, assisted living and independent living facilities seeks, an experienced full time BHI Support Specialist. This position is responsible for assisting the ancillary program manager in Behavioral Health Integration (BHI) related tasks. 


ESSENTIAL FUNCTIONS: 

<ul>
<li>Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.</li>
<li>Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.</li>
<li>Completion of BHI as assigned and as needed to ensure all interventions are completed each month approximately 20 patients per day.</li>
<li>Report any issues directly to the ancillary program manager and/or Chief Informatics/Compliance Officer when applicable.</li>
<li>Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via &quot;shadowing.&quot;</li></ul> 


KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>High level of organizational skills and proven follow up ability</li>
<li>Thorough understanding of healthcare technologies including but, not limited to: using Electronic Health Record Systems, Microsoft Outlook, Microsoft Excel and internet/cloud based applications</li>
<li>Must be able to communicate with facility staff, colleagues and subordinates effectively and professionally.</li></ul> 
EDUCATION, LICENSING, EXPERIENCE: 

<ul>
<li>High level of organizational skills with exceptional attention to detail</li>
<li>High school diploma or equivalent</li></ul> 


This job description is not all inclusive and there may be other tasks and responsibilities that you will perform as required. 


A Benefits Package that Make a Difference:
<ul><li>Choice of health insurance Plans</li></ul>
<ul><li>Dental</li></ul>
<ul><li>Vision</li></ul>
<ul><li>Generous PTO</li></ul>
<ul><li>8 Paid Holidays</li></ul>
<ul><li>Ancillary Insurance Coverage (Accidental, Hospital Indemnity, and Critical Illness)</li></ul>
<ul><li>Free Life Insurance with Buy Up Options</li></ul>
<ul><li>401K with company match</li></ul>
<ul><li>Pet Insurance</li></ul><div> 
<div>
<div><div><div>About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.</div></div> 
</div>
</div>MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.</div></div>

BHI Support Specialist

Join MTC Care and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MTC Care

About Company

Clinical Support Specialist

BHI Support Specialist