Qureos Mentor

MTM Health

<div><div><div><h1 class="jobSectionHeader">Join Our Team at MTM Health!</h1>
At MTM Health, it&rsquo;s more than just a ride&mdash;it&rsquo;s personal. We believe every passenger deserves personalized attention and exceptional care, and we&rsquo;re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?<ul><li>
Make a meaningful difference every day.</li><li>
Join a team that values your ideas and contributions.</li><li>
Be part of a company that exceeds NCQA standards for customer service.</li><li>
Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.</li></ul>
If you&rsquo;re ready to transform lives and grow your career, apply today and join us as we break down community barriers&mdash;together!</div></div><div>
Position Title: Customer Care Representative
Location: 700 Silverado Ranch Blvd, #170 Las Vegas, NV 89183
Hourly Rate: $17.00
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative&rsquo;s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:<ul><li>
Must be able to work on-site at our Las Vegas location listed above</li><li>
1 year of Call Center experience</li><li>
6 months Customer Service experience</li><li>
Basic typing/computer experience with excellent navigational skills</li></ul>
Your Potential. Our Mission.
At MTM Health, you&rsquo;re not just part of a team&mdash;you&rsquo;re at the heart of a movement to remove community barriers nationwide. We&rsquo;re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don&rsquo;t talk about a better workplace &ndash; we make it happen.
Benefits without Barriers
To show appreciation for our staff&rsquo;s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.<ul><li>
Health, Dental and Vision Insurance</li><li>
Life and Disability Insurance</li><li>
401(k) Retirement Plan with Company Match</li><li>
FSA and HSA Savings Plans</li><li>
Wellness Program with Incentives</li><li>
Voluntary &amp; Ancillary Plans</li></ul>
Additional Perks<ul><li>
Pay on Demand</li><li>
Paid Time Off and Holiday Pay</li><li>
Birthday Holiday</li><li>
Maternity/Paternity Leave</li><li>
Continuing Education Reimbursement Program</li><li>
MTM Perks Discount Program</li><li>
Career Development Programs</li></ul><div><div>
MTM Health is Proud to be an Equal Opportunity Employer</div></div><div><div>
MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.</div></div></div></div>

Customer Care Representative - Las Vegas (On-Site)

<div><h1 class="jobSectionHeader">Make a Difference</h1>
At MTM Transit, you&rsquo;re not just part of a team&mdash;you&rsquo;re at the heart of a movement to remove community barriers nationwide. We&rsquo;re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like:
The Manager, Operations &amp; Safety will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations &amp; Safety will oversee all aspects of the operations staff, primarily the drivers, to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations &amp; Safety is also responsible for implementing safety and training programs as defined by the Leadership of Safety Administration and will ensure compliance with State and Federal regulations, as well as corporate, client guidelines and policies.
This position is contingent on award of contract.
Location: Carson City, NV
What you&rsquo;ll do:<ul><li>
Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline</li><li>
Perform monthly Safety meetings</li><li>
Training, retraining and updates to policies, procedures and safety guidelines</li><li>
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements</li><li>
Monitor performance of direct reports and provide coaching and guidance</li><li>
Manage the onboard camera systems where equipped and review footage when required. (i.e., iDrive, etc.)</li><li>
Manage a consistent safety culture that incorporates various departments, such as operations, safety and maintenance</li><li>
Oversee Corporate Safety Incentives and programs effectively and consistently, including assignment of Safety Points</li><li>
Implement and support the company and client&rsquo;s safety management system (SMS) safety plan and initiatives</li><li>
Manage and monitor the FTA&rsquo;s drug and alcohol DAMIS reporting requirements</li><li>
Lead and support the local safety committee and SMS Ambassador group</li><li>
Deliver proper classroom, behind the wheel and mobility management training in accordance with contractual and company requirements</li><li>
Ensures all new hires meet minimum qualifications for each division including, background and DMV checks</li><li>
Ensure all safety manuals, programs and policies and practices are current and meet the needs of the operating divisions; updating as appropriate</li><li>
Successfully complete all related audits including those conducted by the Company, the Client, internal staff members, and state and federal regulatory agencies</li><li>
Review, determine and respond to all vehicle, passenger and employee accidents/incidents, indicating the cause and preventability, identifying potential trends to be addressed in future training efforts</li><li>
Provide functional expertise in safety regarding hiring of safety department employees</li><li>
Collaborate with local Leadership to deliver comprehensive safety meetings and plans</li><li>
Act as the location drug program manager and serve as the designated employer representative (DER), ensuring compliance of FTA/DOT regulations</li><li>
Perform additional duties as assigned or required</li></ul>
What you&rsquo;ll need:
Experience, Education &amp; Certifications:<ul><li>
High School Diploma or G.E.D.</li><li>
Must possess a valid driver&rsquo;s license</li><li>
2+ years of experience in transit management</li><li>
Experience supervising hourly personnel in a passenger transportation environment</li><li>
Experience training in a classroom and behind the wheel setting</li><li>
Must be able to pass a pre-employment drug test and DOT physical and maintain physical throughout employment</li></ul>
Skills:<ul><li>
Strong problem-solving skills</li><li>
Ability to understand and administer discipline</li><li>
Knowledge of basic safety and training procedures</li><li>
Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment</li><li>
Data analytic skills preferred</li><li>
Ability to maintain high level of confidentiality</li><li>
Regular attendance is required</li><li>
Ability to read, write and speak English</li><li>
Thorough knowledge of all applicable safety rules, regulations &ndash; ADA, FTA and DOT to include all corporate programs</li><li>
Ability to obtain future certifications as defined within the location contract</li></ul>
Even better if you have...<ul><li>
Previous management experience in the Para-Transit or livery industries preferred</li><li>
Previous management experience in a union environment is preferred</li></ul>
What&rsquo;s in it for you:
<ul><li>Health and Life Insurance Plans</li><li>
Dental and Vision Plans</li><li>
401(k) with a company match</li><li>
Paid Time Off and Holiday Pay</li><li>
Maternity/Paternity Leave</li><li>
Casual Dress Environment</li><li>
Tuition Reimbursement</li><li>
MTM Perks Discount Program
</li><li>Leadership Mentoring Opportunities
</li></ul>Min Salary: $62,000
Max Salary: $90,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM&rsquo;s People &amp; Culture.
#MTMTransit</div>

Operations & Safety Manager

Join MTM Health and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MTM Health

About Company

Customer Care Representative - Las Vegas (On-Site)

Operations & Safety Manager