Qureos Mentor

MTM Health

<div><h1 class="jobSectionHeader">Make a Difference</h1>
At MTM Transit, you&rsquo;re not just part of a team&mdash;you&rsquo;re at the heart of a movement to remove community barriers nationwide. We&rsquo;re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like?
The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.
This position is contingent on award of contract and will be located on site at our location in Corpus Christie, TX.
What You&rsquo;ll Do:<ul><li>
Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline</li><li>
Perform monthly Safety meetings</li><li>
Training, retraining and updates to policies, procedures and safety guidelines</li><li>
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements</li><li>
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed</li><li>
 Perform additional duties as assigned or required</li><li>
Monitor performance of direct reports and provide coaching and guidance</li></ul>
What You&rsquo;ll need:
Experience, Education &amp; Certifications:<ul><li>
Bachelor&rsquo;s Degree (or equivalent combination of education and experience) in a related field</li><li>
5+ years of experience in transit management</li><li>
Previous experience working with senior citizens or people with disabilities</li><li>
Experience supervising hourly personnel in a passenger transportation environment</li><li>
Experience training in a classroom and behind the wheel setting</li><li>
Must possess a valid CDL</li></ul>
Skills:<ul><li>
Strong problem-solving skills</li><li>
Ability to understand and administer discipline</li><li>
Knowledge of basic safety and training procedures</li><li>
Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment</li><li>
Capabilities as it relates to data analytics</li><li>
Thorough knowledge of ADA, DOT, FTA regulations</li><li>
Ability to maintain high level of confidentiality</li><li>
Regular attendance is required</li></ul>
Even Better if you have:<ul><li>
Previous management experience in Fixed Route, Paratransit AND Micro Transit, preferred</li></ul>
What&rsquo;s in it for you:
<ul><li>Health and Life Insurance Plans</li><li>
Dental and Vision Plans</li><li>
401(k) with a company match</li><li>
Paid Time Off and Holiday Pay</li><li>
Maternity/Paternity Leave</li><li>
Casual Dress Environment</li><li>
Tuition Reimbursement</li><li>
MTM Perks Discount Program
</li><li>Leadership Mentoring Opportunities
</li></ul>Salary Min: $65,440
Salary Max: $98,160
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM&rsquo;s People &amp; Culture.
#MTMTransit</div>

Transit Operations Manager

<div><h1 class="jobSectionHeader">Make a Difference</h1>
At MTM Transit, you&rsquo;re not just part of a team&mdash;you&rsquo;re at the heart of a movement to remove community barriers nationwide. We&rsquo;re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like?
The Manager, Safety and Training is responsible for implementing safety and training programs as defined by the Leadership of Safety Administration and will ensure compliance with State and Federal regulations, as well as corporate, client guidelines and policies.
This position is contingent on award of contract and will be located on site at our location in Corpus Christie, TX.
What You&rsquo;ll Do:<ul><li>
Manage a consistent safety culture that incorporates various departments, such as operations, safety and maintenance</li><li>
Oversee Corporate Safety Incentives and programs effectively and consistently, including assignment of Safety Points</li><li>
Implement and support the company and client&rsquo;s safety management system (SMS) safety plan and initiatives Manage and monitor the FTA&rsquo;s drug and alcohol DAMIS reporting requirements</li><li>
Monitor and support all location insurance claims activities to ensure effective communication with claimants, to help control claims costs and support claims closure</li><li>
Lead and support the local safety committee and SMS Ambassador group</li><li>
Oversees the locations worker compensation program to ensure compliance and effectively reduce/eliminate claims</li><li>
Deliver proper classroom, behind the wheel and mobility management training in accordance with contractual and company requirements</li><li>
Promote employee self-responsibility to achieve all safety goals and training requirements</li><li>
Ensures all new hires meet minimum qualifications for each division including, background and DMV checks</li><li>
Ensure all safety manuals, programs and policies and practices are current and meet the needs of the operating divisions; updating as appropriate</li><li>
Successfully complete all related audits including those conducted by the Company, the Client, internal staff members, and state and federal regulatory agencies</li><li>
Review, determine and respond to all vehicular, passenger and employee accidents/incidents, indicating the cause and preventability, identifying potential trends to be addressed in future training efforts</li><li>
Provide functional expertise in safety regarding hiring of safety department employees</li><li>
Collaborate with local Leadership to deliver comprehensive safety meetings and plans</li><li>
Act as the location drug program manager, ensuring compliance of FTA/DOT regulations</li></ul>
What You&rsquo;ll need:
Experience, Education &amp; Certifications:<ul><li>
High School Diploma or G.E.D.</li><li>
Bachelor&rsquo;s Degree (or equivalent combination of education and experience) in a related field</li><li>
Minimum 5 years of Fixed Route Transit industry AND Paratransit industry Safety Management experience</li><li>
Thorough knowledge of all applicable safety rules, regulations &ndash; ADA, FTA and DOT to include all corporate programs</li><li>
Must possess a valid CDL</li><li>
Must be able to pass a pre-employment drug test and DOT physical and maintain physical throughout employment</li></ul>
Skills:<ul><li>
Ability to read, write and speak English</li><li>
Ability to obtain future certifications as defined within the location contract</li><li>
Ability to communicate effectively and work with all departments</li><li>
Ability to work independently and objectively</li><li>
Strong organizational and analytical skills</li><li>
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff</li><li>
Familiar with windows-based computer operating systems and Microsoft Office packages</li><li>
Ability to maintain high level of confidentiality</li><li>
Regular attendance is required</li></ul>
Even Better if you have:<ul><li>
Previous management experience in a union environment, preferred</li></ul>
What&rsquo;s in it for you:
<ul><li>Health and Life Insurance Plans</li><li>
Dental and Vision Plans</li><li>
401(k) with a company match</li><li>
Paid Time Off and Holiday Pay</li><li>
Maternity/Paternity Leave</li><li>
Casual Dress Environment</li><li>
Tuition Reimbursement</li><li>
MTM Perks Discount Program
</li><li>Leadership Mentoring Opportunities
</li></ul>Salary Min: $65,440
Salary Max: $98,160
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM&rsquo;s People &amp; Culture.
#MTMTransit</div>

Safety & Training Manager

<div><h1 class="jobSectionHeader">Make a Difference</h1>
At MTM Transit, you&rsquo;re not just part of a team&mdash;you&rsquo;re at the heart of a movement to remove community barriers nationwide. We&rsquo;re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like?
The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is contingent on award of contract and will be located on site at our location in Corpus Christie, TX.
What You&rsquo;ll Do:<ul><li>
Contract oversight and facilitation of client needs with anticipation of growth</li><li>
Identify potential risk and develop resolution processes</li><li>
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness</li><li>
Development of or oversight of documentation or work plans as required or needed</li><li>
Employee training and development</li><li>
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines</li><li>
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place</li><li>
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner</li><li>
Act in a consultative manner, developing and presenting annual plan reviews</li><li>
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry</li><li>
Maintain a &ldquo;Safety First&rdquo; attitude with client and personnel</li><li>
Possess a good understanding of local climate needs and issues pertaining to the passenger transportation industry</li><li>
Thorough understanding of ridership policies to ensure smooth transportation services</li><li>
Capability of addressing any questions / concerns regarding site transit program</li><li>
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines</li><li>
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each</li><li>
Monitor performance of direct reports and provide coaching and guidance</li><li>
Oversight of Federally mandated Drug and Alcohol program</li><li>
Perform additional duties as assigned or required</li></ul>
What You&rsquo;ll need:
Experience, Education &amp; Certifications:<ul><li>
High school diploma or G.E.D</li><li>
At least 7+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract environment</li><li>
Experience managing a site of 100+ employes</li><li>
Prior contract and or project management experience</li><li>
Experience monitoring the delivery of contractual services</li><li>
Must possess a valid current driver&rsquo;s license</li></ul>
Skills:<ul><li>
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions</li><li>
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines</li><li>
Ability to acquire in-depth knowledge of computerized transit routing systems</li><li>
Data analysis experience</li><li>
Exceptional interpretation and problem-solving skills</li><li>
Ability to schedule, organize and prioritize multiple tasks</li><li>
Understanding of budget and cost analysis</li><li>
Moderate to advanced computer skills</li><li>
Ability working with data reporting and analytics</li><li>
Knowledge of ADA, DOT, FTA regulations</li><li>
Ability to establish key processes and procedures</li><li>
Ability to maintain high level of confidentiality</li></ul>
Even Better if you have:<ul><li>
Previous management experience in Fixed Route, Paratransit AND Micro Transit, preferred</li></ul>
What&rsquo;s in it for you:
<ul><li>Health and Life Insurance Plans</li><li>
Dental and Vision Plans</li><li>
401(k) with a company match</li><li>
Paid Time Off and Holiday Pay</li><li>
Maternity/Paternity Leave</li><li>
Casual Dress Environment</li><li>
Tuition Reimbursement</li><li>
MTM Perks Discount Program
</li><li>Leadership Mentoring Opportunities
</li></ul>Salary Min: $107,120
Salary Max: $160,680
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM&rsquo;s People &amp; Culture.
#MTMTransit</div>

General Manager

<div>What Will Your Job Look Like?
The Director, Customer Self Service &amp; Automation is responsible for developing and executing the enterprise wide self-service strategies and AI‑enabled transformation within MTM&rsquo;s customer service and transportation coordination operations. This role ensures that advanced self-service utilization and AI technologies&mdash;such as conversational AI, automation, predictive analytics, and agent‑assist tools&mdash;are effectively leveraged to improve member experience, enhance operational efficiency, and support MTM&rsquo;s mission of removing community barriers through reliable, high‑quality non‑emergency medical transportation (NEMT) services.
The Director, Customer Self Service &amp; Automation partners with executive leadership, operations, technology, and compliance teams to ensure all self-service applications including AI initiatives align with MTM&rsquo;s contractual obligations, regulatory requirements, and commitment to delivering safe, timely, and member‑centered transportation services.
What You&rsquo;ll Do:
Strategic Planning &amp; Roadmap Development<ul><li>
Establish the long‑term self-service and AI strategy for MTM&rsquo;s contact centers, including chatbot deployment, voice analytics, and automation initiatives that support NEMT scheduling, trip management, and member engagement</li><li>
Evaluate emerging technologies and assess their applicability to MTM&rsquo;s operational model, with a focus on improving access to care and reducing service friction for members, transportation providers, and healthcare partners</li></ul>
AI Implementation &amp; Systems Integration<ul><li>
Lead the design, implementation, and optimization of self-service AI solutions&mdash;including all apps/portals and virtual agents, generative AI, and agent‑assist tools&mdash;across MTM&rsquo;s omnichannel communication platforms (phone, chat, SMS, portal)</li><li>
Ensure seamless integration of AI capabilities with MTM&rsquo;s proprietary trip management systems, CRM platforms, telephony infrastructure, and transportation provider networks</li></ul>
Operational Excellence &amp; Performance Optimization<ul><li>
Use self-service insights to monitor and improve key operational metrics such as call routing accuracy, Average Handling Time (AHT), First Call Resolution (FCR), and on time performance support</li><li>
Deploy predictive analytics to anticipate call volume, identify service risks, and support workforce management and quality assurance functions</li></ul>
Process Automation &amp; Efficiency Initiatives<ul><li>
Identify high‑volume, repeatable processes suitable for automation&mdash;such as eligibility verification, trip status inquiries, and appointment reminders&mdash;to reduce manual workload and improve service consistency</li><li>
Oversee the development and scaling of automation workflows that support MTM&rsquo;s operational commitments and contractual service level agreements (SLAs)</li></ul>
Vendor, Technology, &amp; Compliance Management<ul><li>
Evaluate and manage relationships with the Product team and vendors, ensuring alignment with MTM&rsquo;s enterprise architecture and data governance standards</li><li>
Ensure all solutions comply with HIPAA, CMS guidelines, state Medicaid requirements, and MTM&rsquo;s internal privacy and security policies</li></ul>
Change Management &amp; Workforce Enablement<ul><li>
Lead organizational change initiatives to support self-service adoption, including training programs that prepare contact center staff and transportation coordinators for an augmented workforce model</li><li>
Promote a culture of innovation, responsible self-service and AI use, and continuous improvement across MTM&rsquo;s operational teams</li></ul>
Data Analytics, Insights, &amp; Cross‑Functional Collaboration<ul><li>
Leverage self-service to analyze 100% of member and provider interactions, generating sentiment analysis and actionable insights that inform service improvements</li><li>
Collaborate with MTM&rsquo;s operations, quality, product, and client services teams to translate insights into enhancements that support member satisfaction, provider performance, and contractual outcomes</li></ul>
What You&rsquo;ll need:
Experience, Education &amp; Certifications:<ul><li>
High School Diploma or G.E.D. equivalent</li><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
8+ years&rsquo; experience in a management role</li><li>
Minimum of 7 years&rsquo; experience in customer service or contact center operations</li><li>
Experience leading large, complex contact center environments</li><li>
Leadership experience with AI‑enabled tools, analytics, or automation platforms in a contact center setting</li><li>
Proven experience designing, implementing, or optimizing self‑service solutions, such as:<ul><li>
IVR and conversational IVR</li><li>
Chatbots / virtual assistants</li><li>
Knowledge bases and FAQs</li></ul></li></ul>
Skills:<ul><li>
Must be results driven and able to communicate effectively with internal and external clients at all levels</li><li>
Ability to prioritize, manage multiple tasks and projects, and meet deadlines</li><li>
Strong focus on customers, accountability, teamwork, collaboration and decisiveness</li><li>
Excellent customer orientation, interpersonal and communication skills with strong follow through</li><li>
Ability to handle a high level of sensitive and confidential matters tactfully and professionally</li><li>
Strong organizational skills and ability to manage multiple projects simultaneously</li><li>
Ability to work well under pressure within a fast-paced environment</li><li>
Strong critical thinking, problem solving and analytical skills</li><li>
Must demonstrate a high level of professionalism and customer service</li><li>
Must demonstrate sound judgment and decision-making skills</li><li>
Ability to acquire and maintain knowledge of MTM processes, protocols, and personnel policies</li><li>
Excellent interpersonal skills and the ability to resolve customer complaints and personnel issues</li><li>
Knowledge of Operational processes</li><li>
Proficiency with Microsoft programs</li><li>
Demonstrated ability to manage through rapid change/growth</li><li>
Proven track record of driving KPI&rsquo;s</li><li>
Ability to maintain a high level of confidentiality</li><li>
Regular attendance</li></ul>
Even better if you have...<ul><li>
Previous experience in the transportation and/healthcare industries</li></ul>
What&rsquo;s in it for you:<ul><li>
Health and Life Insurance Plans</li><li>
Dental and Vision Plans</li><li>
401(k) with a company match</li><li>
Flexible Scheduling</li><li>
Paid Time Off and Holiday Pay</li><li>
Maternity/Paternity Leave</li><li>
Birthday Holiday</li><li>
Casual Dress Environment</li><li>
Tuition Reimbursement</li><li>
MTM Perks Discount Program</li><li>
Milestone Anniversary One Month Sabbatical</li><li>
Leadership Mentoring Opportunities</li></ul>
Salary Min: $120,000
Salary Max: $185,000
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM&rsquo;s People &amp; Culture.
#MTM</div>

Director, Customer Self-Service & Automation

Join MTM Health and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MTM Health

About Company

Transit Operations Manager

Safety & Training Manager

General Manager

Director, Customer Self-Service & Automation