Qureos Mentor

Munson Healthcare

<div>Description 
 
 
 
LOCATION: 4100 Park Forest Drive, Suite 208 
SCHEDULE: Monday to Friday 8:00 AM to 5:00 PM (No Holidays or Weekends) 
Find more than your next job. Find your career in your community. 
We&rsquo;re northern Michigan&rsquo;s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends, and neighbors &ndash; and it&rsquo;s special to be able to care for them. As one of the top healthcare systems to work for in Northern Michigan, we&rsquo;re committed to your ongoing growth and development. 
Why work as Medical Business Specialist at Munson Healthcare?<ul><li>
As a Medical Business Specialist (Receptionist), you are the first point of contact for patients &amp; families. Your personal interaction and efficiency start the path for an exceptional experience of care, wellness, and healing.</li><li>
You will work side by side with leaders that mentor and teach new skills for growth and promotional opportunities within the organization.</li><li>
You will be part of a supportive team! - Our clinics are close-knit teams that encourage each other every day.</li><li>
We have the best schedules in healthcare! Most Clinics operate during normal business hours Monday through Friday and are closed on Holidays.</li><li>
With over 100 clinics in Northern Michigan, our Medical Assistants can expand their knowledge in different specialties without leaving the organization: Primary Care, Internal Medicine, Urgent Care, Heart &amp; Vascular, Oncology Services, Surgical Services, Orthopedics, Urology, Women&rsquo;s Health, Pediatrics, Behavioral Medicine, Quality and Medical Specialties: Sleep Medicine, Wound Care, Pulmonary, Infectious Disease, Endocrinology, Occupational Medicine, Neurology, Neurosurgery, Nephrology &amp; Rheumatology.</li></ul> 
What&rsquo;s Required:<ul><li>
High school graduate or GED.<ul><li>
A minimum of two (2) years&rsquo; experience as a Medical Practice Business Associate or working in a similar healthcare role.</li></ul></li></ul>
The Benefits of Working at Munson:<ul><li>
Competitive salaries</li><li>
Full benefits: Medical, Dental &amp; Vison</li><li>
Paid time off (up to 19 days your first year)</li><li>
Paid holidays and off at most clinic locations</li><li>
Tuition reimbursement and ongoing educational opportunities</li><li>
Retirement savings plan with employer match and personal consulting</li><li>
Wellness plans, an employee assistance program and employee discounts</li></ul><ul><li> 
Terms and conditions apply</li></ul></div>

Medical Business Specialist - Digestive Health

<div>Description 
 
Find more than your next job. Find your community. 
 
We&rsquo;re northern Michigan&rsquo;s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends, and neighbors &ndash; and it&rsquo;s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American&rsquo;s Best Employers by State 2022, 2023), we&rsquo;re committed to your ongoing growth and development. 
After work, you&rsquo;ll find things to do in every season &ndash; beaches, outdoor recreation, unique restaurants, world-class wineries, arts, and entertainment. 
 
Why Choose Munson Healthcare: 
 
Balance &ndash; Get out on the water, in the woods, on the trails or around town. 
Opportunity &ndash; Be a part of northern Michigan&rsquo;s leading healthcare team with opportunities for personal and professional growth throughout the healthcare system. 
Flexibility &ndash; A career that can change as your life changes. 
Teamwork &ndash; Our people make Munson Healthcare a great place to work! 

 
Lead the way to Excellence: 
 
The help desk manager leads a 24x7 technical support team, ensuring efficient and effective customer service. Key responsibilities include managing and mentoring staff, handling escalated issues, setting performance standards, and managing processes for resolving technical problems. The role also involves monitoring performance metrics, creating reports, and coordinating with other departments to improve the user experience. 
 
What we are looking for: 
 
Bachelor&rsquo;s degree in computer science, Business, Healthcare, or related field required with 8 years&rsquo; experience in the helpdesk or service desk management field. In lieu of a bachelor&rsquo;s degree, 12 years of relevant experience in IT help desk or IT service desk management is required. 
MBA/MPH degree and advanced continuing education in information systems trends and methodology is preferred. 
ITIL, HDI or other service management certifications preferred. 
Experience in working with Help Desk operations required. Current or very recent experience working with or in a complex computer environment is preferred. 
Healthcare experience preferred 
 
Ready to Make a Difference: Your Responsibilities Include: 
 
Team leadership: Supervise, mentor, and train help desk staff, and evaluate their performance.
 
Operational management: Oversee daily help desk operations, including managing support tickets, setting schedules, and ensuring consistent service coverage. 
Customer service: Ensure high levels of customer satisfaction, handle escalated or high-priority issues, and implement policies to improve service.
 
Process improvement: Develop and refine problem-resolution processes, establish service-level agreements (SLAs), and identify areas for improvement.
 
Performance monitoring: Track key performance indicators (KPIs), create reports on team productivity, and monitor trends to identify recurring issues.
 
 
What You&rsquo;ll Get from Us:<ul><li>
Full benefits, paid holidays, and generous paid time off</li><li>
Tuition reimbursement and ongoing educational opportunities</li><li>
Retirement savings plan with employer match and personal consulting</li><li>
Opportunities for career growth and development</li><li>
Wellness offerings, employee assistance program, and exclusive employee discounts</li></ul> 

Ready to Begin Your Next Chapter? Let&rsquo;s Connect! email gstein@mhc.net</div>

Manager Information Systems (Help Desk)

Join Munson Healthcare and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Munson Healthcare

ABOUT_COMPANY

Medical Business Specialist - Digestive Health

Manager Information Systems (Help Desk)