Qureos Mentor

Muscat National Development and Investment

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.Responsibilities:<ul><li>Handle incoming customer inquiries by phone, email, or chat.</li><li>Provide accurate information regarding products, services, or procedures.</li><li>Record details of customer interactions and follow up as necessary.</li><li>Resolve customer concerns or escalate them to the relevant department.</li><li>Maintain up-to-date knowledge of company policies and procedures.</li><li>Support other team members to ensure consistent service standards.</li><li>Adhere to internal processes and compliance requirements.</li></ul>Requirements:<ul><li>High school diploma or equivalent required.</li><li>Previous experience in a customer service or call center environment preferred.</li><li>Strong communication and active listening skills.</li><li>Ability to remain calm and professional in challenging situations.</li><li>Basic computer literacy, including use of email and data entry tools.</li><li>Attention to detail and good problem-solving ability.</li><li>Ability to work in shifts if required.</li></ul>Job Type: Full-time

Customer Service Advisor

Join Muscat National Development and Investment and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Muscat National Development and Investment

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Customer Service Advisor