Qureos Mentor

MV Transportation

<div>Overview:
<div>
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.</div>
Responsibilities:
<div><b>
EMPLOYER: MV Transportation, Inc.</b></div><div><b>
JOB TITLE: Director of Data Strategy and Transformation</b></div><div></div><div><br>
Drive data-driven decision-making and enhance operational and business efficiency; Leverage expertise in data analytics, business development, and strategic planning to optimize service efficiency, improve customer experiences, and identify new growth opportunities; Under limited supervision will lead, mentor, and develop a high-performing data and analytics team; Develop and implement a comprehensive data strategy that supports the company&rsquo;s business objectives; Lead the adoption and integration of AI and machine learning models to enable predictive analytics and da-ta-driven decision-making; Oversee the design and deployment of Microsoft Power BI dashboards and reporting solutions to ensure business users have timely and accurate insights; Serve as the primary point of contact for all data and analytics-related matters for CxO and senior leadership. Up to 25% domestic travel required. Hybrid work option available. Must reside within MSA of the worksite located in Dallas, TX 75204.</div>
Qualifications:
<div><b>
Education Requirement:</b></div><div>
Masters degree or its foreign equivalent in Data Science, Business Analytics, Data Analytics, or a closely related Data Engineering field</div><div></div><div><b><br>
Experience Requirements</b><b>:</b></div><div></div><div><br>
Three (3) years of experience as Data Analytics Manager, Data Operations Manager, Insights and Reporting Manager, Business Intelligence Manager, or related role/capacity within the transit industry. 3 years of work experience must include:</div><ul><li>
Executing data driven initiatives and alignment within large national organization with limited supervision.</li><li>
Performing Data Analytics in on transit systems for AGL Claims processing, Transit Operating Systems/Metrics utilizing Trapeze, Spare, and EAM.</li><li>
Providing Data Analytics and tools for HR, Finance, Legal leadership that enables data-based decision making and to monitor the operations.</li><li>
Conducting data analytics utilizing machine learning and data science techniques for cross functional operational optimization, deploying and maintaining predictive AI models.</li><li>
Deploying and developing Analytical solutions for call center platforms to improve para transit and operator training safety program.</li><li>
Developing actionable insights from customer feedback to improve customer experience (CX).</li><li>
Utilizing Data analytics tools and technologies including the following: Microsoft Azure, PowerApp Applications, SQL, PowerBi, Azure AI (Foundry, Databricks, OpenAI)</li></ul><div></div><div><b><br>
SALARY RANGE</b>: $152,716 &ndash; $196,349/year.</div><div><b>
HOURS:</b> 40 hours a week. EOE</div><div></div><div><br>
Apply at: www.careers.mvtransit.com (Job ID must be included in your response).</div><div></div><div><i><br>
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</i></div><div></div><div><i><br>
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.</i></div></div>

Director of Data Strategy and Transformation

<div>Overview:
<div>
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.</div>
Responsibilities:
<div>
MV Transportation is seeking a <b>Dispatch Manager </b>who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle or operator availability or emergency situations.</div><div></div><div><b><br>
 Job Responsibilities:</b></div><ul><li>
The company vision, values and culture are understood, communicated and positively promoted.</li><li>
Set positive example for dispatch agents by providing consistent support and positive leadership.</li><li>
Responsible for positive employee morale and quality customer service.</li><li>
Proactively assess staffing needs as determined by service hours and peak call periods.</li><li>
Define and publish staff schedules based on service demand and in accordance with collective agreements.</li><li>
Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification.</li><li>
Recommend personnel for promotion, demotion or reclassification.</li><li>
Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.</li><li>
Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment.</li><li>
Participate in and advise senior management regarding labor relations strategies and relationships.</li><li>
Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.</li><li>
Ensures all safety regulations are being observed and all training methods are adequate and effective.</li><li>
Ensure dispatch protocols follow both client and company policies and procedures.</li><li>
Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.</li><li>
Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.</li><li>
Assigns work duties to qualified employees to ensure adequate coverage of all shifts.</li><li>
Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.</li><li>
Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required.</li><li>
Provides dispatch coverage during peak service times and during employee shortages</li><li>
Ensure dispatchers assign will-call and same day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity.</li><li>
Ensure dispatchers document accurately and appropriately daily events related to service.</li><li>
Manage vehicle pull-outs according to schedule and/or customer expectations.</li><li>
Maximize wage to revenue percentages and minimize non-revenue and overtime wages.</li><li>
Define and publish driver schedules based on service demand and in accordance with collective agreements.</li><li>
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.</li><li>
Maintain accurate records and appropriate filing systems.</li><li>
Ability to interact and communicate with client when incidents occur.</li><li>
Effectively work together with SAFETY and MAINTENANCE Dept's</li><li>
Deliverables are met</li><li>
Flexibility to be in a NIGHT CLOSING capacity when DEPARTMENT callouts occur!!!!!!</li></ul>
Qualifications:
<div><b>
 Talent Requirements:</b></div><ul><li>
Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company&rsquo;s sole discretion.</li><li>
Substantial experience in the operation phases of a transit organization.</li><li>
Excellent customer service skills.</li><li>
Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges.</li><li>
Must work effectively with fellow employees and have strong leadership characteristics.</li><li>
Must have good time management skills and ability to manage multiple tasks concurrently.</li><li>
Requires flexible hours, including long days and weekends.</li><li>
Must have the ability to recruit and develop staff to deliver reliable service product.</li><li>
Knowledge of service area and system parameters.</li><li>
Proficient in Microsoft Office software.</li><li>
Demonstrated ability to manage with a &ldquo;Safety First&rdquo; attitude.</li><li>
Paratransit experience preferred.</li></ul><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li>
Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.</li><li>
Strong organizational skills, filing and file maintenance.</li><li>
Ability to read, write and speak English.</li><li>
Ability to communicate effectively at all levels.</li><li>
Able to use multi-line phone system.</li><li>
Ability to handle multiple tasks accurately and effectively.</li><li>
Ability to work independently and objectively.</li><li>
Strong organizational and analytical skills.</li><li>
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.</li><li>
Provide excellent customer service and present a professional demeanor and appearance.</li><li>
Maintain attendance within policy.</li></ul><div><i>
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</i></div><div></div><div><i><br>
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.</i></div></div>

Dispatch Manager

<div>
 If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 MV Transportation is seeking a
 <strong>
  Dispatcher
 </strong>
 who work s to direct the day-to-day route operations and report to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Manager as appropriate.
 <br/>
 <br/>
 <strong>
  Job Responsibilities :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
  </li>
  <li>
   Monitors radio, telephones and on-road provision of service for quality.
  </li>
  <li>
   Responsible for influencing positive employee morale and quality customer service.
  </li>
  <li>
   Monitors and completes driver sign-in and sign-out daily.
  </li>
  <li>
   May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  </li>
  <li>
   Monitors daily system performance.
  </li>
  <li>
   Participates in analysis and review of operating performance.
  </li>
  <li>
   Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
  </li>
  <li>
   All other duties, as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Talent Requirements :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One (1) year previous Dispatcher experience preferred.
  </li>
  <li>
   Two ( 2 ) years of Customer Service experience is preferred.
  </li>
  <li>
   High School d iploma or equivalent.
  </li>
  <li>
   Experience with Ride Co and Trapeze software.
  </li>
  <li>
   Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  </li>
  <li>
   Demonstrate a high customer service commitment.
  </li>
  <li>
   Able to demonstrate professional phone manner.
  </li>
  <li>
   Knowledge of the service area is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 Starting pay rate: $24.98/hour
 <br/>
 <br/>
 MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
 <br/>
 <br/>
 Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
</div>


Dispatcher

Join MV Transportation and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MV Transportation

About Company

Director of Data Strategy and Transformation

Dispatch Manager

Dispatcher