Qureos Mentor

MyKaarma

<div>At myKaarma, we&rsquo;re not just leading the way in fixed ops solutions for the automotive industry&mdash;we&rsquo;re redefining what&rsquo;s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. 
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We&rsquo;re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you&rsquo;re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. 
Software Development Engineer &ndash; Level 1
Location: Noida, India<h3 class="jobSectionHeader">
What You Will Do</h3><ul><li>
Design, develop, and test software components that power digital solutions for automotive dealerships and their customers.</li><li>
Collaborate with business stakeholders to understand requirements and translate them into scalable, reliable applications.</li><li>
Gain hands-on experience across multiple technology stacks, including microservices, mobile (iOS/Android), web applications, and cloud platforms.</li><li>
Communicate project goals, trade-offs, and progress clearly to your team lead and product manager.</li><li>
Take ownership of your work&mdash;proactively raise issues, suggest improvements, and balance speed with long-term reliability.</li></ul><h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul><li>
Experience: 0&ndash;3 years of software development experience, preferably with exposure to cloud or distributed systems.</li><li>
Education: Strong Computer Science fundamentals. A degree in Computer Science/Engineering (Tier 1/Tier 2 institutes such as IIT/NIT preferred, but not required).</li><li>
Skills:</li><li><div><ul><li>
Proficiency in at least one modern programming language (Java, Python, or C#).</li><li>
Understanding of data structures, algorithms, and design principles.</li><li>
Strong communication skills for working with technical and non-technical teammates.</li><li>
Curiosity and eagerness to learn new tools, frameworks, and architectures.</li></ul></div></li></ul><h3 class="jobSectionHeader">
Technologies We Use</h3>
You don&rsquo;t need to know them all, but familiarity with some is a plus:<ul><li>
Languages: Java, Python, C#</li><li>
Frontend: Angular, React, GWT, Bootstrap</li><li>
Mobile: Android (Kotlin), iOS (Swift), Flutter</li><li>
Backend &amp; Frameworks: Spring, Microservices Architecture, Docker, Drools, Kong</li><li>
Infrastructure: Docker Swarm, Kubernetes, AWS, Google Cloud</li><li>
Databases: MySQL, MongoDB, Redis, ElasticSearch, Vitess</li><li>
Messaging &amp; Streaming: RabbitMQ, Kafka</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3><ul><li>
Contribute to software solutions used by automotive dealerships across the globe.</li><li>
Work with a highly collaborative, fast-moving engineering team.</li><li>
Build skills across the full stack and multiple platforms, with opportunities for growth.</li><li>
Be empowered to innovate and share your ideas from day one.</li></ul>
We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. 
Total Rewards at myKaarma 
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:<ul><li>
Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our &ldquo;Highly Aligned, Loosely Coupled&rdquo; model empowers teams to innovate and continuously improve using data-driven insights.</li><li>
Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.</li><li>
Time Off: Generous vacation time to recharge and balance life outside work.</li><li>
In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.</li></ul>
The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. 
Our Commitment to Inclusion 
At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. 
As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. 
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 
myKaarma participates in the E-Verify Program.</div>

Software Development Engineer I (Noida)

<div>At myKaarma, we&rsquo;re not just leading the way in fixed ops solutions for the automotive industry&mdash;we&rsquo;re redefining what&rsquo;s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. 
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We&rsquo;re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you&rsquo;re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. 
Job Title: Support Analyst Tier 1 &amp; Tier 2 
Job Type: Full-Time, Salaried
Job Location: Hybrid
Shifts: US Business coverage Evening/ Night (6:30 PM &ndash; 2:30 AM IST) (9:00 PM &ndash; 5:00 AM IST)
Role Description:
As a Technical Support Specialist at myKaarma, you'll provide front-line support for our U.S.-based customers, handling Tier 1 and Tier 2 issues. You&rsquo;ll work directly with clients via phone, chat, and email, combining strong communication skills with a technical mindset to diagnose and solve issues efficiently.
This is a unique opportunity for someone who wants to work across both support levels: keeping resolution times low while deepening their technical skills in a SaaS environment.
Key Responsibilities:<ul><li>
Customer-Facing Support: Deliver fast, clear, and empathetic support to U.S. automotive clients using phone, email, and chat.</li><li>
Tier 1 &amp; Tier 2 Support: Triage, troubleshoot, and resolve common product issues and inquiries.</li><li>
Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review. Escalate when necessary, but aim to resolve where possible.</li><li>
Technical Collaboration: Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs.</li><li>
Process Contribution: Flag common issues and recommend documentation, workflow, or product improvements.</li><li>
Documentation: Maintain detailed case notes and help expand internal and external knowledge bases.</li></ul>
Required Skills and Qualifications:<ul><li>
Experience: 2+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting.</li><li>
Education: Bachelors in Engineering</li><li>
Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences.</li><li>
Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. Basic understanding of SQL and experience using debugging tools or support platforms (e.g., Zendesk, Salesforce, Postman)</li><li>
English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers.</li><li>
Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges.</li><li>
Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms.</li><li>
Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities.</li><li>
Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am )</li></ul><h4 class="jobSectionHeader">
Preferred:</h4><ul><li>
Ability to read and interpret code (Java preferred)</li><li>
Familiarity with REST APIs, microservices, or Spring Boot environments</li><li>
Prior experience in a Tier 2 or technical escalation role</li><li>
Experience with debugging tools, Postman, and tools like Jira for ticket tracking.</li></ul>
We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. 
Total Rewards at myKaarma 
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:<ul><li>
Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our &ldquo;Highly Aligned, Loosely Coupled&rdquo; model empowers teams to innovate and continuously improve using data-driven insights.</li><li>
Health and telework stipends</li><li>
Time Off: Generous vacation time to recharge and balance life outside work.</li></ul> 
The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. 
Our Commitment to Inclusion 
At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. 
As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. 
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 
myKaarma participates in the E-Verify Program.</div>

Support Analyst Tier 1/ Tier 2 Hybrid Noida

Join MyKaarma and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MyKaarma

ABOUT_COMPANY

Software Development Engineer I (Noida)

Support Analyst Tier 1/ Tier 2 Hybrid Noida