Qureos Mentor

Mywater

Job Title: Support Executive (Junior &amp; Mid-Level)Location: Karachi OfficeJob Type: Full-timeExperience: 0&ndash;1 yearsJob Summary:We are looking for motivated and customer-focused Support Executives (Junior and Mid-Level) to join our team in Karachi. The ideal candidate will be responsible for providing technical and operational support to clients and internal teams, ensuring timely issue resolution, system monitoring, and process documentation. This role offers excellent opportunities for learning, professional growth, and advancement in a dynamic, technology-driven environment.Job Description:<ul><li>Respond to customer queries and technical issues through email, chat, or ticketing systems.</li><li>Troubleshoot system, application, and database-related issues in coordination with internal teams.</li><li>Monitor system performance, report incidents, and ensure prompt escalation when necessary.</li><li>Collaborate with development and QA teams to track, document, and resolve support cases efficiently.</li><li>Assist in data validation, report generation, and maintenance of user access or configuration settings.</li><li>Maintain accurate records of support requests, resolutions, and follow-ups in the ticketing system.</li><li>Support integrations with APIs or third-party services under supervision.</li><li>Contribute to knowledge base articles, FAQs, and user documentation.</li><li>Participate in regular team meetings, feedback sessions, and process improvement initiatives.</li><li>Provide training and guidance to junior staff (for mid-level positions).</li></ul>Requirements:Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or a related field.Experience:<ul><li>Junior Level: 0&ndash;1 year (fresh graduates are encouraged to apply)</li><li>Basic understanding of SQL and databases (ability to write and test simple queries).</li><li>Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk, or similar).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work effectively in a team environment and handle multiple tasks under pressure.</li><li>Knowledge of Microsoft Azure, APIs, SSRS, or Power BI is a plus.</li><li>A proactive attitude with a willingness to learn and grow in a technical support environment.</li></ul>Salary: Market CompetitiveJob Type: Full-timeWork Location: In person

Support Executive (Junior & Mid-Level)

Job Title: Database EngineerLocation: Karachi OfficeJob Type: Full-timeExperience: 0&ndash;1 yearJob Summary:We are looking for a passionate and detail-oriented Database Engineer to join our team. This is a great opportunity for fresh graduates or junior professionals to gain hands-on experience in database development, stored procedures, function optimization, API integrations, and reporting. You will work closely with senior engineers and cross-functional teams to build, manage, and optimize our data systems.Job Description- Design, develop, and optimize stored procedures and SQL scripts- Modify and maintain scalar functions to ensure performance and reliability- Integrate database systems with Open API platforms and external services- Work with SSRS to create and manage .rdl reports as per business requirements- Write and test custom SQL queries for reporting and data manipulation- Support data cleaning, validation, and transformation tasks- Assist with database backups, restoration, and performance monitoring of Microsoft Azure.- Document database processes, procedures, and integration flows- Collaborate with different teams to provide data and reporting solutions- Participate in technical discussions, peer code reviews, and knowledge-sharing sessionsRequirements:- Bachelor&rsquo;s degree in computer science, Software Engineering, or a related field- 0&ndash;1 year of experience in database development (fresh graduates encouraged to apply)- Solid understanding of SQL, stored procedures, and functions- Basic knowledge of integrating databases with APIs- Experience or familiarity with SSRS and creating/modifying .rdl reports- Willingness to learn cloud platforms (especially Microsoft Azure)- Strong analytical thinking and attention to detail- Good communication and teamwork skills- Knowledge of Power BI or similar tools is a plusSalary: Market CompetitiveSalary: Market CompetitiveJob Type: Full-timeWork Location: In person

Database Engineer

<ul><li>Follow up with customers on a regular basis to ensure timely payment of</li><li>outstanding invoices.</li><li>Communicate with customers to resolve billing or payment-related disputes</li><li>promptly and professionally.</li><li>Monitor and manage company accounts receivable and the entire collection</li><li>process.</li><li>Prepare and analyze reports related to revenue collection, debtor management,</li><li>and receivables aging.</li><li>Track collection KPIs, including target achievement, outstanding amounts, and</li><li>Days Sales Outstanding (DSO).</li><li>Collaborate with Sales, Finance, Legal, and Billing teams to ensure efficient</li><li>collection and dispute resolution.</li><li>Develop and implement strategies to reduce outstanding receivables and</li><li>improve cash flow.</li><li>Assist in forecasting, budgeting, and monthly reporting related to revenue</li><li>performance.</li><li>Liaise with Legal and Finance teams to address any legal or financial issues</li><li>related to debt recovery.</li><li>Ensure accurate and timely reconciliation of all customer and revenue accounts.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related</li><li>field.</li><li>1&ndash;3 years of experience in revenue assurance, accounts receivable, or finance-</li><li>related roles.</li><li>Experience in telecom, finance, or service industries preferred.</li><li>Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas, and</li><li>dashboards).</li><li>Experience with ERP or billing systems such as SAP, Oracle, or QuickBooks.</li></ul>Salary: Market competitiveJob Type: Full-timeWork Location: In person

Revenue Executive

Production EngineerLocation: Karachi Department: ProductionJob Summary: We are looking for a skilled Production Engineer to plan, coordinate, and optimize manufacturing operations. The ideal candidate will ensure efficient, safe, and high-quality production while driving process improvements and collaborating across teams.Key Responsibilities:<ul><li>Plan and schedule production based on demand and resources.</li><li>Allocate machines, manpower, and materials to meet daily/weekly targets.</li><li>Optimize processes to improve productivity, reduce waste, and minimize downtime.</li><li>Collaborate with QA to maintain quality standards and implement corrective actions.</li><li>Manage and maintain machines, tools, and fixtures with preventive maintenance plans.</li><li>Troubleshoot technical issues in machines, materials, and processes.</li><li>Support R&amp;D and design teams to translate prototypes into manufacturable products.</li><li>Coordinate with procurement and supply chain for seamless production flow.</li><li>Monitor production costs, improve material utilization, and ensure workplace safety.</li><li>Promote continuous improvement and a culture of safety on the production floor.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s in Mechanical, Industrial, or Manufacturing Engineering.</li><li>2&ndash;5 years of experience in production/manufacturing (preferably in appliances, filtration, or consumer products).</li></ul>Skills:<ul><li>Strong knowledge of fabrication, assembly, and process flow.</li><li>Familiar with Lean / Six Sigma methodologies and production documentation (BOMs, SOPs).</li><li>Ability to read/interpret 2D &amp; 3D drawings and GD&amp;T.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Organized, detail-oriented, and proactive.</li></ul>KPIs:<ul><li>Achievement of production and efficiency targets.</li><li>Reduced downtime, defects, and rework.</li><li>On-time delivery and continuous process improvement.</li><li>Compliance with safety and quality standards.</li></ul>Salary: Market CompetitiveJob Type: Full-timeWork Location: In person

Product Engineer

Job Title:Technician &ndash; RAC (Refrigeration &amp; Air Conditioning)Location:LahoreJob Summary:The RAC Technician will be responsible for diagnosing, repairing, and maintaining water dispensers, cooling units, and related RAC systems. The role involves both in-house servicing and field visits to ensure smooth operation and customer satisfaction.Key Responsibilities:<ul><li>Perform installation, maintenance, and repair of water dispensers and other RAC equipment.</li><li>Troubleshoot cooling system issues, including compressor, gas charging, thermostat, and circuit-related faults.</li><li>Conduct preventive maintenance to minimize breakdowns and ensure optimal performance.</li><li>Support field operations by visiting customer sites for inspection and issue resolution.</li><li>Maintain service records and report work status daily to the supervisor.</li><li>Follow safety, quality, and operational standards during all service activities.</li><li>Coordinate with the supply chain team for spare parts and replacement requirements.</li><li>Ensure timely completion of assigned service calls and installations.</li></ul>Qualifications &amp; Requirements:Education:<ul><li>DAE in Refrigeration &amp; Air Conditioning (RAC) or equivalent.</li></ul>Experience:<ul><li>Minimum 1 year of hands-on experience in RAC maintenance or dispenser service.</li></ul>Skills:<ul><li>Strong technical and troubleshooting skills.</li><li>Basic understanding of electrical and mechanical systems.</li><li>Good communication and customer-handling skills.</li><li>Ability to work independently and in field environments.</li></ul>Salary: Market CompetitiveJob Type: Full-timeWork Location: In person

RAC Technician