Qureos Mentor

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 About the Job:
 
 
 
 
 
 
 This role is designed for a visionary technical leader who can set long-term technical direction and act as a strategic force multiplier for engineering.
 
 
 
 
 
 As a Principal Platform Engineer, you will define technical strategy, solve complex distributed systems challenges, and guide senior engineering talent across the organization. You will collaborate with senior technology leaders, shape engineering standards, and influence the future of NAB&rsquo;s platform and developer ecosystem.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 &bull; Define and own long-term technical vision, architecture, and roadmaps for key platform domains.
 
 
 &bull; Lead architectural design of complex, cross-functional platform solutions that are secure, scalable, and cost-effective.
 
 
 &bull; Solve large-scale, ambiguous platform challenges through deep technical exploration and innovation.
 
 
 &bull; Establish engineering best practices, author design documents and RFCs, and drive engineering excellence.
 
 
 &bull; Mentor senior engineers, acting as a force multiplier for technical capability across teams.
 
 
 &bull; Collaborate with senior leaders to align platform strategy with broader business and technology goals.
 
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 
 
 
 
 &bull; 12+ years of software/platform engineering experience, including senior or principal-level leadership.
 
 
 &bull; Deep expertise in distributed systems design and operation at enterprise scale.
 
 
 &bull; Mastery of Kubernetes and the cloud-native ecosystem, including multi-tenant environments.
 
 
 &bull; Ability to influence technical direction across large engineering groups without direct authority.
 
 
 &bull; Excellent communication skills, able to articulate complex concepts to technical and leadership audiences.
 
 
 &bull; Strategic thinking with the ability to anticipate future needs and shape long-term platform strategy.
 
 
 &bull; Experience leading AI and GenAI adoption across engineering platforms.
 
 
 &bull; Strong grounding in security and risk principles for highly regulated environments.
 
 
 
 
 
 
 Good to Have
 
 
 
 &bull; Experience building AI-driven platform capabilities.
 
 
 &bull; Contributions to open-source cloud-native or infrastructure software.
 
 
 &bull; Expertise in advanced deployment strategies and modern delivery platforms (e.g., Harness).
 
 
 &bull; Published thought leadership (talks, blogs, whitepapers) on distributed systems or platform engineering.
 
 
 
 
 
 
 Additional Requirements
 
 
 
 
 
 
 &bull; 1+ years of work experience with AWS
 
 
 &bull; Experience with
 
 Java &amp; Spring Boot
 
 
 
 &bull; Experience designing and developing
 
 Microservices
 
 
 
 &bull; Experience with
 
 React / Angular frameworks
 
 
 
 &bull; Experience working with
 
 COTS products
 
 
 
 &bull; Domain experience in
 
 Trade &amp; Working Capital
 
 
 
 &bull; Domain experience in
 
 Liquidity Management
 
 
 
 
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Principal Software Engineer

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 The People &amp; Culture Operations team at NAB India manages a diverse set of transactions ranging from Tier 1 colleague queries to managing colleague data on Workday.
 
 
 
 
 
 The Tier1 Specialist serves as the first point of contact for employees seeking assistance with P&amp;C related queries and issues. This role is responsible for delivering timely, accurate, and empathetic support while ensuring compliance with organizational policies and service-level agreements. Leveraging
 
 ServiceNow
 
 , the specialist will manage and resolve cases efficiently, maintain accurate records, and contribute to continuous improvement of HR processes through data insights and feedback.
 
 
 
 
 
 
 
 Essential capabilities
 
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of HR policies and procedures.
 </li>
 <li>
 Proficiency in ServiceNow HR Service Delivery modules.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work in a fast-paced, service-oriented environment.
 </li>
 <li>
 Exposure to systems like Workday, ADP
 </li>
 <li>
 Experience in driving automation and process simplification projects.
 </li>
 <li>
 Knowledge on maintenance of Knowledge articles on ServiceNow.
 </li>
 <li>
 Should be adept at writing and reviewing P&amp;C Operations related SoPs
 </li>
 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 <ul>
 <li>
 Graduation - Business/Human Resources (Preferred)
 </li>
 <li>
 6-10 years of relevant experience
 </li>
 <li>
 Worked in a high volume/complex contact centre/operations environment
 </li>
 <li>
 Prior experience of working on HR Helpdesks
 </li>
 <li>
 Prior experience of working on ServiceNow
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary contact for employee HR queries via Tier 1 helpdesk channels.
 </li>
 <li>
 Provide accurate and timely responses on HR policies, procedures, and systems.
 </li>
 <li>
 Utilize
 
 ServiceNow
 
 to manage, track, and resolve cases efficiently. Ensure compliance with data privacy and HR governance standards.
 </li>
 <li>
 Escalate complex or sensitive issues to Tier 2 or specialist teams promptly.
 </li>
 <li>
 Maintain high levels of customer satisfaction through proactive communication and empathy.
 </li>
 <li>
 Identify recurring issues and recommend process improvements.
 </li>
 <li>
 Support HR initiatives and contribute to knowledge base updates for self-service.
 </li>
 </ul>
 
 
</div>

Senior Analyst- HR Operations

Join NAB and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NAB

ABOUT_COMPANY

Principal Software Engineer

Senior Analyst- HR Operations