Qureos Mentor

<div>
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Responding to cases via the ServiceNow portal within provided Service Level Agreements (SLAs)
 </li>
 <li>
 Meet agreed quality, productivity targets and customer satisfaction (cSAT) rating expectations
 </li>
 <li>
 Promotion of self-service by showcasing available Knowledge Articles
 </li>
 <li>
 Contribute to continuous improvement culture by suggesting actions to make improvements to operational activities as necessary
 </li>
 <li>
 Accurate data input of Real Time Management (RTM) tasks
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 4+ years of relevant experience in role and industry.
 </li>
 <li>
 Worked in a high volume/complex contact centre/operations environment.
 </li>
 <li>
 Prior experience of HR operations, query handling and managing HR systems like Workday, SAP, Success factor.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification Requirements
 
 
 
 <ul>
 <li>
 Graduation - Business/Human Resources (Preferred)
 </li>
 </ul>
</div>

Human Resources Operations Specialist

<div>
 
 
 
 This role will enable you to work as an Individual Contributor.
 
 
 
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 <ul>
 <li>
 Support C&amp;IB NAB India transition strategy, by building out key capabilities and processes across the division.
 </li>
 <li>
 
 You will work autonomously with key stakeholders (including Program SMEs, Technical and Business partners, and Sponsors) in running workshops, and gathering &amp; documenting business requirements.
 
 </li>
 <li>
 Understand the target state business and architecture vision and ensure that requirements are aligned to that vision.
 </li>
 <li>
 Understand the scope and delivery approach for the initiative.
 </li>
 <li>
 Support SteerCo, Working Group and BAU structures, collateral and cadences.
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 Prepare design and requirements of C&amp;IB teams for their NAB India transitions
 </li>
 <li>
 Collaborate with Group, Divisional and Business teams to ensure Enterprise lens / alignment on outputs
 </li>
 <li>
 Input content for C&amp;IBLT level SteerCos and Executive level Working Groups and ensure insights and effective workings within governance structures
 </li>
 <li>
 Build a strong network of relationships within C&amp;IB and NAB that enables you to have a handle on opportunities/issues that don&rsquo;t show up on paper, and solve for them
 </li>
 </ul>
 
 
 
 
 
 
 Essential capabilities:
 
 
 
 <ul>
 <li>
 Business analysis experience essential, preferably in Corporate or Institutional Banking with an understanding of the systems and processes.
 </li>
 <li>
 Experience in requirement elicitation, gathering, documentation and management.
 </li>
 <li>
 Experience with CRM systems, finance &amp; banking systems.
 </li>
 <li>
 Well-developed stakeholder management skills, is relationship led to understand and manage business impacts/needs to achieve positive strategic outcomes.
 </li>
 <li>
 Demonstrate the ability to work autonomously and part of a team by showing initiative and seeking support as required.
 </li>
 <li>
 Consultant flair &ndash; highly analytical and driver-based problem solving ability
 </li>
 <li>
 Ability to quickly adapt to shifting scenarios and distil &lsquo;what&rsquo;, &lsquo;so what&rsquo;, and &lsquo;now what&rsquo;
 </li>
 <li>
 Strong business acumen and attention to detail
 </li>
 <li>
 Ability to prepare complex content for presentation to senior stakeholders (Advanced PowerPoint)
 </li>
 <li>
 Initiative to proactively look ahead and set the agenda
 </li>
 <li>
 Resilience and ability to deliver under pressure
 </li>
 </ul>
</div>

Consultant, Strategic Execution (BA)

<div>
 
 
 Prior experience with
 
 Loan IQ is a mandatory
 
 requirement. The role also requires alignment with
 
 EST working hours
 
 .
 
 
 
 
 
 
 
 
 Purpose
 
 
 
 
 To support the Agency &amp; Trustee Services business (Corporate Finance) in the operational/ middle office management and efficient oversight and execution of bespoke transactions acting as the Facility Agent, Security Trustee, Intercreditor Agent, Escrow Agent, Account Bank, USPP Paying Agent or Note Registry services. Such transactions are originated within Corporate &amp; Institutional Banking and Corporate Finance.
 
 
 
 
 
 To ensure work is dealt with efficiently and accurately, in accordance with transaction documentation, policies and procedures in order to provide Stakeholders/ colleagues and customers with a cost effective and efficient best practice.
 
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 Work closely to support the Agency Relationship Managers to provide a seamless service to Borrowers and Syndicate Lenders;
 </li>
 <li>
 Monitor, respond to and action all requests received in a timely and professional manner and escalate to Manager and Senior Manager in a timely manner where required;
 </li>
 <li>
 Adhere to processes and procedures pertinent to role including performing all controls associated with processes to minimise errors and rework;
 </li>
 <li>
 Escalate events, issues or breaches as they are identified and encourage team members to do so also (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance);
 </li>
 <li>
 Administer externally facing website, Debt Domain, throughout the lifecycle of deals;
 </li>
 <li>
 Process Transfer certificates/ Secondary Trading requests;
 </li>
 <li>
 Coordination of AML/KYC on Lenders entering a Syndicated deal via a Secondary Trade, New Deal and any Refinancing's;
 </li>
 <li>
 Monitor Agency PPS mailbox, maintain register and action emails in line with regulatory requirements;
 </li>
 <li>
 Co-ordinate requests to issue, amend or cancel contingent liabilities such as Bank Guarantees and Letters of Credit;
 </li>
 <li>
 Responsible for documentation distribution, storage, recall and maintenance of the security documents register;
 </li>
 <li>
 Co-ordinate requests to set up new, perform amendments or terminate bank accounts and term deposits controlled by Agency and Trustee Services;
 </li>
 <li>
 Co-ordinate minor administration related consent requests on behalf of the Agent;
 </li>
 <li>
 Co-ordinate execution and delivery of original documents including printing multiple copies of documents and arrangement of courier delivery;
 </li>
 <li>
 Completion of New and Terminated facility checklists and completion of the Deal Review process;
 </li>
 <li>
 Attend Stakeholder Meetings where required on behalf of the Agency Services Team
 </li>
 <li>
 Customer: timely resolution of requests/delivery against SLAs with minimal rework and errors
 </li>
 <li>
 People: contribution to engagement activities and team meetings, improved team engagement and increase agility (cross- skilling) between teams.
 </li>
 <li>
 Strong rigor around operational excellence, consistent productivity and good use of diverted time.
 </li>
 <li>
 Strong adherence to risk and controls frameworks to minimise risk events
 </li>
 <li>
 Contribution to deliver process improvements that improve customer service while reducing cost.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience-
 
 
 
 <ul>
 <li>
 ~4-7 years experience as a financial services / operational banking practitioner
 </li>
 <li>
 Preferred experience within the Corporate and/or Institutional Bank Loan Market or similar environment of &gt;7 years
 </li>
 <li>
 LoanIQ, SWIFT, RTGS knowledge
 </li>
 </ul>
 
 
 
 
 
 
 Essential capabilities
 
 
 
 <ul>
 <li>
 Strong Interpersonal skills
 </li>
 <li>
 Strong time management and prioritisation skills
 </li>
 <li>
 An ability to adapt and learn in a fast- paced environment
 </li>
 <li>
 Payments knowledge including Swift, RTGS &amp; EFT payments (preferred)
 </li>
 </ul>
</div>

Analyst - Loan Syndication

Join NAB and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NAB

ABOUT_COMPANY

Human Resources Operations Specialist

Consultant, Strategic Execution (BA)

Analyst - Loan Syndication