Qureos Mentor

Nagwa

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 Summary
 
 
 
 We are looking to hire a Primary Mathematics Content Developer to join us in our mission to educate the world. The successful candidate will be an integral member of a team creating primary mathematics content that appears on our digital education platforms. A significant component of the job will be writing audience-appropriate content and identifying areas where content needs to be improved or added.
 
 
 
 Responsibilities
 
 
 
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 Write and review academic content to ensure it is developmentally suitable, well-structured, and appropriate for students learning primary mathematics
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 Analyze textbooks and curricula to derive course structure and plan content
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 Identify topics where content needs to be added or improved to incorporate relevant and engaging materials
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 Review primary mathematics content translated into Arabic to guarantee that the translated content is of high quality and meets the linguistic and cultural needs of the target learners (if applicable)
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 Develop assessments and learning objectives to measure student progress and work on curriculum refinement
 
 
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 </ul>
 
 Qualifications &amp; Work Experience
 
 
 
 <ul>
 <li>
 An undergraduate degree or higher in mathematics or a relevant field
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 <li>
 Experience teaching primary mathematics or creating educational content in this area
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 <li>
 Strong command of both written and spoken English
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 Experience with EdTech products is a plus
 
 
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 </ul>
 
 Behavioral Competencies
 
 
 
 <ul>
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 Excellent communication skills
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 Excellent organization and time management skills
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 Adaptability, flexibility, and willingness to learn
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 Accuracy and attention to detail
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 Research skills
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 Ability to relate to K&ndash;12 grade students
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 Ability to work within a team as well as individually
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 Analytical thinking and problem-solving skills
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 Ability to produce high-quality work to meet tight deadlines
 
 
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 </ul>
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 IcVhEg0AGW
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Primary Mathematics Content Developer - Freelance

<div>Summary 
 
We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment. 
 
Responsibilities<ul><li>
Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience</li><li>
Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment</li><li>
Respond to and resolve customers&rsquo; queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)</li><li>
Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers</li><li>
Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision</li><li>
Identify customer needs and help them utilize specific features</li><li>
Monitor customer complaints on social media platforms and reach out to provide assistance</li></ul>
Qualifications and Work Experience<ul><li>
Bachelor's degree in any relevant field</li><li>
2+ years of experience in chat and email support, preferably in educational technology</li><li>
Advanced level of the English language, both written and spoken</li></ul>
Behavioral Competencies<ul><li>
Problem-solving skills</li><li>
Excellent communication skills</li><li>
Flexibility</li><li>
Analytical thinking</li><li>
Attention to detail</li><li>
Adaptability</li><li>
Eagerness to learn</li><li>
Result-oriented</li></ul>
Work Conditions<ul><li>
This position operates on a rotational shift basis, including weekends and holidays.</li></ul>
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Customer Support Specialist

Join Nagwa and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nagwa

About Company

Primary Mathematics Content Developer - Freelance

Customer Support Specialist