Urwah Admin

Nahdi

<div><p>Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic&rsquo;s image and branding.
</p><p>Accountabilities
</p><ul><li>Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
</li><li>Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients&rsquo; enquiries at all times.
</li><li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
</li><li>Book in, amend and cancel patient appointment in line with the polyclinic&rsquo;s appointments procedures ensuing optimum efficiency of the appointment system.
</li><li>Ensure that patients without appointments but who need 'urgent consultations&rsquo; are booked into appropriate slots and referred to the appropriate physician where necessary.
</li><li>Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice&rsquo;s protocols. Print off home visit summary sheets. (Home visits still not confirmed as discussed with Dr Hussam)
</li><li>Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered. (For the medical insurance patients, the job holder has to follow the agreed registering process).
</li><li>Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
</li><li>Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
</li><li>Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.
</li></ul><p>The employee&rsquo;s duties are not limited to the above-mentioned accountabilities. The manager can assign other duties based on the business need.
</p><p>Work Environment
</p><ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)
</li></ul><p>Job Requirement
</p><div><div><div><div><div><p><b>Education<br>
</b></p></div><div>High School Diploma Preferably University Graduate<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div>3yrs in a similar position.<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div>Office,<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li>English and Arabic (fluent spoken and written)</li></ul></div></div></div></div></div></div>

Guest Care Representative (202457)

<div><p>This position has a comprehensive role focusing on managing and overseeing the end-to-end aspects of corporate applications. This includes applications related to HR, finance, procurement, and other relevant business areas. This is in terms of suggesting and assessing new tools and services, aligning these initiatives with business strategies, driving their implementation and maintaining operational standards and performance metrics.
</p><p><b>Accountabilities
</b></p><ul><li><p>Develop and implement strategies for the effective and efficient possession, implementation and use of corporate applications such as HR systems, financial software, procurement tools, and other business-related applications.
</p></li><li><p>Collaborate with IT and business leaders to align application strategies with overall business goals specially for the end users&rsquo; leaders of assigned applications and applications department management.
</p></li><li><p>Oversee the planning, execution, and delivery of corporate application projects, ensure projects are completed on time, within budget, and meet quality standards while managing project risks and issues, implementing mitigation strategies as necessary.
</p></li><li><p>Lead the development, customization, and enhancement of corporate applications, oversee the maintenance and support of existing applications, ensuring their reliability and performance as well as ensure compliance with IT standards, policies, and regulatory requirements.
</p></li><li><p>Manage and develop the corporate applications team, including hiring, training, and performance evaluation and foster a collaborative and inclusive work environment, encouraging innovation and continuous improvement.
</p></li><li><p>Work closely with stakeholders across the organization to understand their needs and challenges. Communicate effectively with both technical and non-technical stakeholders to ensure clear understanding of application capabilities and limitations.
</p></li><li><p>Vendor Management, manage relationships with software vendors and service providers, negotiate contracts and agreements, ensuring the best value and service for the organization.
</p></li><li><p>Stay informed of emerging technology trends and best practices in corporate applications. Recommend and drive the implementation of new technologies and improvements to enhance business efficiency and productivity.
</p></li><li><p>Ensure high availability and optimal performance of applications and implement advanced security protocols to protect sensitive data to achieve minimal downtime, high user satisfaction, and maintain a zero-breach security record.
</p></li><li><p>Define and monitor KPIs for assigned applications performance and security to maintain high standards of system performance and security and use KPIs for continuous improvement.
</p></li><li><p>Oversee departmental performance, develop KPIs, and provide regular feedback, training, and guidance to staff to Enhance department efficiency and employee development, and align performance with organizational goals.
</p></li><li><p>Create and maintain SOPs and policies and develop service level agreements to ensure standardized and efficient operations and maintain high service quality and adherence to standards within the department.
</p></li></ul><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>A Bachelor's or Master's degree in, Information Technology, or a related field<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>10 Years of Experience<br>
</p></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><p>MS Office Suite
</p></li><li><p>Proven experience in managing corporate applications within a retail or similar environment.<br>
</p></li></ul><p></p><ul><li><p>Strong project management skills with experience in leading large-scale IT projects.<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Corporate Applications Senior Department Manager (2023640)

<div><p>Review and record the financial transactions pertaining to Nahdi&rsquo;s property (Stores, Premises) rent in addition to the petty cash
</p><p><b>Accountabilities
</b></p><p><b>Petty Cash:
</b></p><ul><li><p>Review the stores&rsquo; petty cash and maintenance invoices and compare them to the enclosed excel sheet received from the store to ensure their consistency and accuracy, as well as the validity of the expense.
</p></li><li><p>Ensure the accuracy of petty cash by conducting audits on stores sample and comparing the petty cash with the bank statement and invoices to ensure that all expenses are valid and are supported by the necessary documents.
</p></li></ul><p><b>Documents Reviewing:
</b></p><ul><li><p>Ensure compliance of the invoices by reviewing the hard copies to ensure that they comply with Nahdi&rsquo;s policy in terms of the necessary signatures, approvals, and stamp, and enter them to the system, and then send them to the Accounts Manager for a second review.
</p></li><li><p>Manage the cheque log sheet, by registering the information pertaining to all cheques and following up on them with the person to whom it was dispatched to ensure that all cheques have been returned and avoid the loss of cheques.
</p></li><li><p>Prepare for Lease payment by reviewing Nahdi&rsquo;s Lease Contracts, to make sure that all the related payments are made on in an accurate and timely manner, and that the lease is posted to the correct account (Nahdi or Investor), and then send it to the NTI accountant for payment.
</p></li></ul><p>Employee&rsquo;s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>Bachelor&rsquo;s of Accounting<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>2 Years of Experience in Accounting<br>
</p></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><p>MS Office Suite<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Accounts Payable Accountant (2023545)

<div><p>To lead the nursing team during any allotted span of duty, ensuring that the nursing and personal care of the clinic patients is maintained daily according to individual needs and capabilities. Responsible for providing medical and nursing care to patients as well as offering advice and emotional support to patients and their families, taking care of paperwork, helping doctors diagnose patients and providing advice and follow-up care. Ensuring infection control and hygiene guidelines and codes are adhered with and applied. Managing stock levels and readiness of all the medical equipment and consumable materials needed in the clinics.
</p><p><b>Accountabilities
</b></p><ul><li>Disinfects clinical surfaces and equipment at the beginning of the day and after each patient.
</li><li>Greets patient to the examination room.
</li><li>Takes and documents medical history from patient.
</li><li>Screens patients for the risk of fall, nutritional deficiency, functional risk.
</li><li>Triage patients at the emergency room to categorize their emergency status.
</li><li>Performs minor wound dressings.
</li><li>Monitors patients under observation.
</li><li>Prepares and administers intramuscular and intravenous medications under aseptic conditions.
</li><li>Escorts patients in ambulance.
</li><li>Assists physicians in performing patients&rsquo; examinations and procedures.
</li><li>Closely follows infection control guidelines for managing patients and their body fluids.
</li><li>withdraws blood from patients for laboratory investigations in the emergency room.
</li><li>Monitors stocks of consumable material to ensure an uninterrupted supply.
</li><li>Keeps an inventory of medical equipment.
<br>
Supervisory Tasks:
</li><li>Orients newly recruited nurses to the organization.
</li><li>Ensures the availability of the required nursing work force on daily basis.
</li><li>Works together with the medical director to ensure quality patients&rsquo; care.
</li><li>Supervises the work of the registered nurses.
</li><li>Performs the annual appraisal for nurses
</li>Member of the community advisory committee.<br>
<li>
<br>
</li></ul><p><b>Work Environment
</b></p><ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Days Off
</li><li>Working Hours : 8 net working hours according to shift schedule approved by head of department.
</li></ul><p><b>Job Requirement
</b></p><p>Education
</p><ul><li>BSc. In nursing from a recognized nursing college.
</li></ul><p>Experience
</p><ul><li>5 years post-graduation + 2 years as a nurse manager in a clinical setting.
</li></ul><p>Computer Skills
</p><ul><li>Healthcare Information System
</li></ul><p>Languages
</p><ul><li>English and Arabic (fluent speaking and writing)</li></ul></div>

Nursing Supervisor-Riyadh-(207274)

<div><p>Ensure invoices are received on time and are accurate in comparison to the commercial agreements and purchese orders.
</p><p><b>Accountabilities
</b></p><p><b>Deliveries:
</b></p><ul><li><p>Schedule deliveries with vendors according to the warehouse receiving capacity, product priority and availability in order to ensure optimum stock levels
</p></li><li><p>Check accuracy of the expected delivery by comparing vendor&rsquo;s Advanced Shipping Note (ASN) with the Purchase Orders in order to mitigate the risk of discrepancies and delayed delivery
</p></li><li><p>Enter received items into the system by registering quantities and item names in order to track and ensure delivery completion
</p></li><li><p>Conduct the final check of actual received items versus scheduled delivery items by comparing vendor&rsquo;s documentation with the internal receiving slip to ensure accuracy
</p></li></ul><p><b>Discrepancies:
</b></p><ul><li><p>Identify any discrepancies in the purchase or the delivery by reviewing accompanying documentation and other records (e.g. system reports) and follow up on the reconciliation (e.g. with vendor, warehouse etc.) as per the guidelines of the management team in order to resolve the discrepancies
</p></li></ul><p><b>Documentation:
</b></p><ul><li><p>Handle invoices and other documentation accordingly by handing over the complete and cleared documentation (after solving any discrepancies) to the Finance team.
</p></li><li><p>Keep track and record documents that are transferred to other departments (e.g. Proof of Delivery copy) to serve as future reference for internal auditing to ensure compliance with internal procedures
</p></li><li><p>Follow-up on the expiry policy by performing regular checks and request exceptions from the management team when required in order to ensure completion of the invoicing cycle
</p></li></ul><p>Employee&rsquo;s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li><p>Indoors : 90%
</p></li><li><p>Outdoors : 10% (warehouse, receiving area)
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>High school graduate<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>1 Year of Experience (Preferably in a general accounting background)<br>
</p></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><p>MS Office Suite<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English - preferable
</p></li><li><p>Arabic - mandatory</p></li></ul></div></div></div></div></p></div></div>

Inbound Invoice Matching Senior Officer RYD (2023631)

<div><p>Perform professional and safe specimen collection services primarily through home collection. The role focuses on delivering high-quality, patient-centered phlebotomy services across all age groups and medical conditions while ensuring sample integrity, accurate identification, and timely transportation to the laboratory. The position supports business growth by enhancing patient access and experience through efficient home healthcare services.
</p><p><b>Accountabilities
</b></p><ul><li>Performs venipuncture and other specimen collection procedures competently for all age groups including neonates, pediatrics, adults, geriatrics, and patients with challenging clinical conditions.
</li><li>Conducts home sample collection services in accordance with assigned schedules and operational requirements.
</li><li>Ensures correct guest identification, preparation, and post-collection care following established protocols.
</li><li>Maintains sample integrity during collection, handling, storage, and transportation to the laboratory.
</li><li>Adheres to infection control, safety, and biohazard handling policies during all procedures.
</li><li>Provides professional, respectful, and guest-centered care during home visits, ensuring a positive experience.
</li><li>Maintains accurate documentation, labeling, and chain of custody for all collected samples.
</li><li>Coordinates effectively with laboratory team to ensure timely delivery of specimens.
</li><li>Utilizes personal transportation for home collection services when required, with compensation provided as per company policy.
</li><li>Ensures proper use, maintenance, and cleanliness of phlebotomy equipment and supplies.
</li><li>Reports any incidents, complications, or guest concerns to the supervisor promptly.
</li><li>Supports business development initiatives by maintaining high service quality and guest satisfaction.
</li><li>Maintains confidentiality of guest information at all times.
</li></ul><p>The employee&rsquo;s duties are not limited to the above-mentioned accountabilities. The manager may assign additional duties based on business and operational needs.
</p><p><b>Work Environment
</b></p><ul><li>Outdoors : 100 % of time as per assigned home collection schedule
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8 net working hours according to shift schedule approved by head of department.
</li></ul><p>Home collection assignments conducted outside regular working hours will be considered overtime and compensated in accordance with company policy.
</p><p><b>Job Requirement
</b></p><div><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><b>Diploma or Bachelor&rsquo;s degree in Applied Medical Sciences or equivalent
</b></li><li><b>Certification in Phlebotomy is preferred<br>
</b></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><b>Minimum 1&ndash;2 years of experience in phlebotomy, preferably including home collection services<br>
</b></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><b>Office &amp; Health Information System<br>
</b></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><b>English and Arabic (fluent speaking and writing)<br>
</b></li></ul></div></div><br>
<div><div><p><b>Others<br>
</b></p></div><div><ul><li><b>Valid driving License</b></li></ul></div></div></div></div></div></div>

Laboratory Technician (Phlebotomist) KSA - 207398

<div><p>Lead the Total Quality Management function to ensure that products and services meet guest requirements, regulatory standards, and organizational objectives. Oversee the implementation and continuous improvement of quality control, quality assurance, and quality management systems.<br>
<br>
</p><p><b>Accountabilities
</b></p><p><b>Quality Strategy Development:
</b></p><ul><li>Develop and implement the overall quality strategy by aligning it with organizational goals to ensure that all products and services meet the highest quality standards.
</li><li>Establish quality policies and objectives by collaborating with senior management to guide quality assurance and control efforts.
</li><li>Accountable for utilizing risk assessments to proactively identify quality risks, develop mitigation strategies, drive process improvements, and ensure effective quality assurance and control.
</li></ul><p><b>Leadership and Management:
</b></p><ul><li>Lead the Quality Control Manager, Quality Assurance Manager, and QMS Manager by providing guidance, support, and direction to ensure effective management of their respective areas.
</li><li>Foster a culture of quality excellence by promoting continuous improvement, innovation, and adherence to best practices across the department.
</li></ul><p><b>Quality Control and Assurance:
</b></p><ul><li>Oversee the quality control function to ensure that all products meet quality standards by implementing strategic checkpoints, sampling processes, and reporting mechanisms.
</li><li>Oversee all activities that ensure PL products or services meet quality standards. This includes inspections, testing, and audits throughout the product life cycle with the aim to eliminate defects at early stages, implementing preventive measures, and analyzing data to identify trends and take proactive action.
</li></ul><p><b>Standard Operating Procedures (SOPs):
</b></p><ul><li>Oversee the overall SC SOPs by ensuring documentations, and its properly distributed, communicated, and that compliance is audited regularly.
</li><li>Be the main point of contact for the certification bodies and responsible for overseeing the entire Quality Management system.
</li><li>Work with the QMS Manager to evaluate the effectiveness of current SOPs and recommend improvements to align with best practices.
</li></ul><p><b>Regulatory Compliance:
</b></p><ul><li>Developing and implementing strategic initiatives to mitigate compliance risks by integrating these requirements into quality management systems and leading the team in conducting rigorous audits and assessments.
</li><li>Liaise with regulatory bodies and industry organizations to ensure ongoing compliance and incorporate regulatory changes into quality practices.
</li></ul><p><b>Continuous Improvement:
</b></p><ul><li>Implement continuous improvement initiatives by analyzing quality performance data, identifying areas for improvement, and applying quality management methodologies such as Six Sigma and Lean.
</li><li>Collaborate with the SC Excellence R&amp;D team to drive innovation and improve quality processes and standards.
</li></ul><p><b>Training and Development </b>:
</p><ul><li>Develop and deliver training programs on quality management systems and best practices by mentoring and coaching team members to build quality management capabilities within the organization.
</li><li>Lead cross functional workshops and organize seminars on new quality methodologies and regulatory updates to enhance the skillsets of the Safety &amp; Quality team.
</li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li>Indoors : 60%
</li><li>Outdoors : 40%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 8:00 AM &ndash; 5:00 PM
</li></ul><p><b>Job Requirement
</b></p><div><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><b>Bachelor's degree in Quality Management, Supply Chain Management, Industrial Engineering, or a related field.
</b></li><li><b>Advanced degree (MBA, MSc) preferred<br>
</b></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><b>10+ years of experience in quality management or a related field.
</b></li><li><b>Proven track record of leading quality improvement initiatives and managing quality control and assurance functions<br>
</b></li></ul></div></div><br>
<div><div><p><b>Technical &amp; Computer Skills<br>
</b></p></div><div><ul><li><b>Proficiency in quality management software and tools.
</b></li><li><b>Proficiency in project management software (e.g., MS Project, Asana).
</b></li><li><b>Proficiency in Statistical Process Control
</b></li><li><b>Experience with regulatory compliance and audit processes.<br>
</b></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><b>Fluency in English.
</b></li><li><b>Proficiency in Arabic is a plus<br>
</b></li></ul></div></div><br>
<div><div><p><b>Certificates<br>
</b></p></div><div><ul><li><b>Certification in Quality Management (e.g., CQE, CQM) preferred.
</b></li><li><b>Lean Six Sigma certification is a plus.</b></li></ul></div></div></div></div></div></div>

Total Quality Management Department Manager (2023179)

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