Qureos Mentor

Naik Foundation

A Room Division Manager in a hotel is responsible for overseeing the operations of both the Front Office and Housekeeping departments. This position is key in ensuring guest satisfaction, managing operational efficiency, and maintaining high standards of service. Here&rsquo;s a detailed job description for the role of a Room Division Manager:Job Title: Room Division ManagerDepartment: Rooms DivisionReports To: General Manager / Director of OperationsKey Responsibilities:1. Department Management:<ul><li>Oversee the daily operations of both the Front Office (reception, concierge, guest services) and Housekeeping departments.</li><li>Ensure both departments work cohesively to provide exceptional guest service and maintain high operational standards.</li><li>Develop and implement standard operating procedures (SOPs) for all departments under the Room Division.</li></ul>2. Guest Satisfaction:<ul><li>Monitor and address guest feedback to maintain and improve satisfaction levels.</li><li>Ensure the rooms meet cleanliness and quality standards, and that guest inquiries are handled promptly and professionally.</li><li>Resolve guest complaints or issues relating to room assignments, service, and other room-related matters.</li></ul>3. Team Leadership:<ul><li>Supervise, motivate, and train front office and housekeeping staff.</li><li>Monitor team performance and provide continuous feedback to maintain service excellence.</li><li>Oversee departmental schedules, ensuring proper staffing levels for peak periods.</li><li>Conduct performance reviews and support professional development for employees.</li></ul>4. Budget &amp; Financial Management:<ul><li>Prepare and manage the department&rsquo;s budget, including labor costs, room revenues, and operating expenses.</li><li>Monitor room occupancy, revenue management, and pricing strategies to optimize room sales.</li><li>Track departmental costs and implement cost-control measures.</li></ul>5. Operations &amp; Performance Monitoring:<ul><li>Monitor the check-in/check-out process, ensuring it is efficient and seamless.</li><li>Oversee housekeeping operations, ensuring rooms are cleaned, inspected, and ready for guest occupancy according to brand standards.</li><li>Regularly inspect rooms, public areas, and back-of-house areas for cleanliness and safety.</li><li>Ensure adherence to health, safety, and hygiene regulations.</li></ul>6. Collaboration with Other Departments:<ul><li>Coordinate with other departments (e.g., Food and Beverage, Sales &amp; Marketing, Maintenance) to ensure smooth operations.</li><li>Communicate guest preferences and special requests to relevant departments to personalize the guest experience.</li><li>Work with the Sales and Reservations teams to optimize room occupancy and rates.</li></ul>7. Training &amp; Development:<ul><li>Identify training needs and provide ongoing staff development opportunities.</li><li>Stay up-to-date with industry trends and ensure that staff is knowledgeable about best practices and new technologies.</li></ul>8. Technology &amp; Systems Management:<ul><li>Ensure the Property Management System (PMS) is functioning properly and is being used to its full potential.</li><li>Leverage technology to streamline check-in/check-out processes and guest requests.</li><li>Ensure security systems and communication tools are maintained and operating correctly.</li></ul>9. Administrative Duties:<ul><li>Prepare regular reports on room occupancy, revenue, guest satisfaction, and staff performance.</li><li>Maintain accurate records of room inventories and other relevant data.</li><li>Handle administrative duties as required, including payroll, staffing, and procurement for Room Division operations.</li></ul>Qualifications:<ul><li>Education: A degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>Experience: At least 3-5 years of experience in hotel management, with a focus on rooms division, front office, or housekeeping.</li><li>Skills:</li><li>Strong leadership and team management abilities.</li><li>Excellent communication, organizational, and multitasking skills.</li><li>Strong understanding of financial management and budgeting.</li><li>Knowledge of Property Management Systems (PMS) and other relevant software.</li><li>Ability to handle customer complaints with tact and diplomacy.</li><li>Certifications: Relevant certifications in hotel management or hospitality operations are a plus (e.g., Certified Hotel Administrator).</li></ul>Job Type: Full-time

Rooms Division Manager (Hotel Exp)

Job Summary: The Room Attendant is responsible for maintaining the cleanliness, presentation, and overall appearance of guest rooms and public areas in line with the hotel&rsquo;s standards. This role plays a key part in ensuring a positive guest experience by providing a clean, comfortable, and welcoming environment.Key Responsibilities:<ul><li>Clean and service guest rooms, bathrooms, and public areas according to established standards.</li><li>Change bed linens, replace towels, and replenish guest amenities.</li><li>Vacuum carpets, dust furniture, and wipe down surfaces.</li><li>Report any maintenance issues or safety hazards to the appropriate department.</li><li>Ensure all rooms are checked and ready for guest arrival within the designated timeframe.</li><li>Handle guest requests promptly and with a professional and friendly attitude.</li><li>Maintain housekeeping carts, storage areas, and equipment in a clean and orderly condition.</li><li>Follow all safety, sanitation, and hygiene policies and procedures.</li><li>Respect guest privacy and adhere to &ldquo;do not disturb&rdquo; signs and room status instructions.</li><li>Work collaboratively with other housekeeping staff and hotel departments to ensure seamless service.</li></ul>Qualifications:<ul><li>High school diploma or equivalent preferred.</li><li>Previous housekeeping or cleaning experience is an asset but not required.</li><li>Ability to work independently and as part of a team.</li><li>Strong attention to detail and commitment to cleanliness.</li><li>Good physical stamina and ability to lift, push, and pull items as needed.</li><li>Flexible to work mornings, evenings, weekends, and holidays as scheduled.</li><li>Good communication and customer service skills.</li></ul>Job Type: Full-time

Room Attendant

Job Descriptions:- Responsible for installing electrical systems this involves running electrical wiring, installing outlets, switches, lighting fixtures, circuit breakers, and other components necessary to supply electricity to the premises.- To perform routine maintenance to ensure the safety and proper functioning of electrical systems. This may include inspecting wiring, identifying faulty components, and replacing worn-out or damaged parts.- They must follow strict safety procedures to protect themselves and others from electrical accidents.* Experience 3-5 years required.Job Type: Full-time

Electrician

We are seeking a highly organized and detail-oriented Real Estate Coordinator to join our dynamic team. In this role, you will support real estate operations, assist with the management of property transactions, and ensure smooth communication between internal teams, clients, and vendors. The ideal candidate will have strong organizational skills, excellent communication abilities, and a deep understanding of real estate processes.Key Responsibilities:<ul><li>Transaction Management: Assist with the coordination and execution of property transactions, including preparing documents, tracking deadlines, and ensuring all necessary paperwork is completed accurately and timely.</li><li>Listing Coordination: Manage and update property listings across multiple platforms, ensuring all information is accurate and up-to-date.</li><li>Client and Vendor Communication: Serve as a point of contact for clients, real estate agents, brokers, contractors, and vendors. Facilitate communication and schedule meetings as needed.</li><li>Marketing Support: Assist with creating marketing materials, property brochures, online listings, and social media content to promote properties and real estate services.</li><li>Document Preparation and Filing: Prepare contracts, lease agreements, and other legal documents. Ensure proper filing and organization of all real estate files.</li><li>Schedule and Coordinate Showings: Schedule property showings, open houses, and other appointments, ensuring all parties are informed and prepared.</li><li>Database Management: Maintain and update real estate databases, ensuring accurate tracking of properties, clients, and sales activity.</li><li>Transaction Tracking: Monitor and track key transaction deadlines, such as inspection dates, closing dates, and lease renewals, to ensure timely action is taken.</li><li>Administrative Support: Provide general administrative support to real estate agents and managers, including preparing reports, handling correspondence, and managing calendars.</li></ul>Qualifications:<ul><li>Previous experience in real estate or a related field is preferred.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and real estate management software.</li><li>Knowledge of real estate processes, including contracts, negotiations, and property management.</li><li>Ability to work independently as well as in a team-oriented environment.</li></ul>Preferred Skills:<ul><li>Real estate license or certification (preferred but not required).</li><li>Experience with CRM tools and other real estate software (e.g., MLS, DocuSign).</li><li>Familiarity with local real estate market trends and regulations.</li></ul>Job Type: Full-time

Real Estate Consultant

The Sales Manager is responsible for developing and implementing strategies to drive hotel revenue and sales. This role requires building relationships with clients, generating leads, and managing group bookings, corporate accounts, and event sales. The Sales Manager will also monitor market trends and competitor activity, and work closely with other departments to ensure guest satisfaction and maximize profitability.Key Responsibilities:<ul><li>Sales and Business Development:</li><li>Develop and implement a strategic sales plan to meet or exceed hotel revenue targets.</li><li>Identify and cultivate new business opportunities through cold calling, networking, and lead generation.</li><li>Manage and grow existing corporate accounts, group bookings, and travel agency relationships.</li><li>Develop and maintain relationships with key clients, including meeting planners, event organizers, and business travelers.</li><li>Monitor industry trends and competitor activity to identify market opportunities and adjust strategies accordingly.</li><li>Customer Relationship Management:</li><li>Provide exceptional customer service by building strong relationships with both new and existing clients.</li><li>Work with clients to understand their needs, budget, and expectations, and offer tailored solutions.</li><li>Respond to inquiries and lead requests in a timely and professional manner.</li><li>Address and resolve any client concerns or complaints regarding sales, bookings, and services.</li><li>Event and Meeting Sales:</li><li>Sell hotel event space, including meeting rooms, banquets, and conferences.</li><li>Coordinate with event planners, clients, and internal teams to ensure successful event execution.</li><li>Provide clients with accurate information regarding space availability, pricing, and catering options.</li><li>Conduct site tours and presentations to promote hotel facilities and services.</li><li>Sales Reporting and Performance:</li><li>Maintain accurate records of all sales activities, client interactions, and booking information using the hotel&rsquo;s CRM system.</li><li>Prepare regular reports on sales performance, market trends, and competitor analysis.</li><li>Monitor and analyze sales metrics to identify areas for improvement and growth.</li><li>Meet or exceed monthly, quarterly, and annual sales goals.</li><li>Collaboration and Teamwork:</li><li>Work closely with the marketing team to create promotional materials, special offers, and campaigns.</li><li>Collaborate with the front desk, operations, and food &amp; beverage departments to ensure seamless guest experiences and service delivery.</li><li>Participate in regular sales and management meetings to discuss strategy, goals, and performance.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Hospitality, Business, Marketing, or a related field (preferred).</li><li>Minimum of 15 years of sales experience in the hotel or hospitality industry.</li><li>Proven track record of meeting or exceeding sales goals and driving revenue growth.</li><li>Strong knowledge of hotel operations, including booking systems, guest services, and event management.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Opera).</li><li>Ability to travel locally and nationally as needed for client meetings and industry events.</li></ul>Working Conditions:<ul><li>Full-time position with occasional evening or weekend work based on client needs.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li></ul>Job Type: Full-time

Sales Manager (Hotel Experience)

Join Naik Foundation and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.