Qureos Mentor

Naik Foundation

Position OverviewThe Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.Key Responsibilities<ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Act as the main point of contact for guest inquiries, requests, and feedback.</li><li>Handle guest complaints professionally and ensure timely resolution.</li><li>Maintain accurate records of guest information, preferences, and service history.</li><li>Coordinate with housekeeping, food &amp; beverage, front office, and other departments to fulfill guest needs.</li><li>Assist in the preparation and execution of guest engagements, events, and VIP arrivals.</li><li>Promote hotel services, facilities, and special offers to enhance guest experience.</li><li>Monitor guest satisfaction levels through surveys and direct feedback.</li><li>Maintain lobby appearance and ensure a welcoming environment.</li><li>Follow company service standards, protocols, and hospitality guidelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Proven experience in guest services, front office, or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Professional appearance, positive attitude, and customer-oriented mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with hotel PMS software , Opera is an advantage.</li><li>Fluency in English; additional languages are a plus.</li></ul>Key Competencies<ul><li>Customer service excellence</li><li>Relationship management</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Empathy and patience</li></ul>Job Types: Full-time, Permanent

Guest Relation Executive

About the RoleWe are seeking a detail-oriented and hardworking Hotel Polisher to maintain the shine, cleanliness, and overall presentation of all polished surfaces throughout the hotel. This position plays a key role in ensuring our guests enjoy a clean, welcoming, and visually appealing environment.Key Responsibilities<ul><li>Clean, polish, and maintain all hotel surfaces including:</li><li>Marble and stone floors</li><li>Metal fixtures (brass, stainless steel, chrome, etc.)</li><li>Glass panels, mirrors, and decorative surfaces</li><li>Lobby areas, elevators, handrails, and door frames</li><li>Operate polishing equipment safely and effectively.</li><li>Apply appropriate cleaning and polishing chemicals according to hotel standards.</li><li>Follow correct procedures for floor maintenance, buffing, and restoration.</li><li>Inspect areas regularly and report any damage or maintenance needs.</li><li>Ensure work is completed efficiently with minimal guest disruption.</li><li>Maintain cleaning supplies and equipment in good condition.</li><li>Comply with all safety, sanitation, and quality standards.</li><li>Support housekeeping and engineering teams when needed.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in polishing, housekeeping, or facility maintenance preferred (not required).</li><li>Knowledge of cleaning and polishing materials for different surfaces.</li><li>Ability to operate polishing machines and floor-care equipment.</li><li>Strong attention to detail and commitment to quality.</li><li>Ability to lift, bend, stand for long periods, and perform physical tasks.</li><li>Good time-management and organizational skills.</li><li>Positive attitude and ability to work independently or as part of a team.</li></ul>Job Type: Full-time

Polisher

Job Summary:We are seeking a hands-on, detail-oriented Engineering Manager to oversee all engineering and maintenance operations of the hotel. This role is responsible for ensuring the property&rsquo;s infrastructure, equipment, and systems are operating safely, efficiently, and in compliance with all regulatory standards. The Engineering Manager will lead a team of technicians to support the hotel&rsquo;s day-to-day maintenance needs and long-term asset preservation goals.Key Responsibilities:<ul><li>Manage daily operations of the Engineering Department, including maintenance of HVAC, electrical, plumbing, mechanical, and fire/life safety systems.</li><li>Supervise and train engineering and maintenance staff; create schedules and assign tasks.</li><li>Ensure all hotel facilities and systems are in good working condition through regular inspections and preventive maintenance programs.</li><li>Oversee and coordinate repairs, upgrades, and renovation projects.</li><li>Monitor utility usage and implement energy-saving initiatives.</li><li>Maintain records of maintenance activities, equipment inspections, and regulatory compliance.</li><li>Respond promptly to guest and operational requests for repairs and maintenance.</li><li>Ensure compliance with local laws, building codes, health &amp; safety, and fire regulations.</li><li>Manage departmental budgets, expenses, and vendor relationships.</li><li>Maintain inventory of tools, equipment, and supplies.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in Engineering, Facilities Management, or a related field.</li><li>Minimum [5+] years of experience in engineering or maintenance roles, with at least [2+] years in a supervisory or managerial capacity in the hospitality industry.</li><li>Strong knowledge of building systems (electrical, HVAC, plumbing, etc.).</li><li>Familiarity with local building codes, safety regulations, and hotel standards.</li><li>Strong leadership, organizational, and communication skills.</li><li>Ability to handle emergencies calmly and effectively.</li></ul>Job Type: Full-time

Engineering Manager

Job Summary We are seeking a Project Engineer with an architectural and interior fit-out background to support the coordination and execution of project activities. The role involves reviewing drawings, preparing technical submissions, managing site work, and ensuring project milestones are achieved on time and to quality standards.Responsibilities<ul><li>Review architectural and interior fit-out drawings and assist in preparing shop drawings.</li><li>Coordinate with consultants, suppliers, and subcontractors to ensure smooth project workflow.</li><li>Monitor daily site activities and ensure work complies with approved plans and specifications.</li><li>Prepare and follow up on material submittals, RFIs, and project documentation.</li><li>Support project progress reporting, inspections, and resolution of technical issues.</li><li>Assist in managing materials, quality checks, and adherence to safety requirements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Architecture, Civil Engineering, or related field.</li><li>Experience in interior fit-out or architectural site work.</li><li>Proficiency in AutoCAD and basic project coordination tools.</li><li>Strong communication, organizational, and problem-solving skills.</li></ul>Job Types: Full-time, Permanent

Project Engineer (Fitout Background)

Join Naik Foundation and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Naik Foundation

ABOUT_COMPANY

Guest Relation Executive

Polisher

Engineering Manager

Project Engineer (Fitout Background)