Abrar Admin

NAMI Chicago

<div>Description:

Type: Full-Time
Reports to: 988/Helpline Outbound Supervisor
Office Location: 224 W. Hill St., Suite 410 Chicago IL; fully remote with option to come in person; training schedule would include 9 am to 5 pm hours
Schedule offered: Monday -Friday 12 pm to 8 pm
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey.
Who We Are Looking For:
The 988/Helpline Outbound Specialist supports NAMI Chicago&rsquo;s mission by providing support to individuals and families who have contacted the NAMI Chicago Helpline and 988 call center through follow-up calls and supportive, scheduled outreach to identified contacts. The NAMI Chicago 988 call center provides anyone immediate crisis response, while the Helpline provides information, resource referrals and emotional support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. Through empathic, active listening, this specialist gains an understanding of concerns that led to caller engagement with 988 or the Helpline and explores subsequent needs. The 988/Helpline Outbound Specialist often supports individuals and families with ongoing support, linkage connection and safety planning, while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.
The ideal candidate has a Bachelor&rsquo;s degree in a social services field, strong customer service skills, strong verbal and written communication skills and prior experience with the mental health system of care including crisis response.
Essential Functions &amp; Responsibilities:<ul><li>
Provides outbound telephonic, text and chat support, education, information, assessment of need and referrals to individuals and families specific to mental and emotional health needs.</li><li>
Engages in de-escalation, safety planning, risk assessment, and emotional support for those needing crisis intervention.</li><li>
Maintains contact notes, agency resource records, and other documentation using NAMI Chicago&rsquo;s database system.</li><li>
Assists contacts in problem-solving, goal setting and communication skills building.</li><li>
Coaches people through navigating service access, specifically the mental health and social service resources and support available to people throughout Chicago and Cook County.</li><li>
Provides limited case management support as callers link to resources in the community, or engages in regular connection with callers seeking accountability, who are building social networks, or are needing support between community resource appointments.</li><li>
Ability to multitask during a call e.g., remaining engaged in conversation, documenting information, assessing needs, and identifying responses to the contacts needs.</li><li>
Exemplify NAMI Chicago&rsquo;s team approach by participating in case review, supporting coworkers, and attending scheduled trainings.</li><li>
Acts as a back-up 988 Crisis Counselor or Helpline Specialist as needed.</li><li>
Perform other duties as assigned by the Helpline or 988 Leadership Team.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts 988 or the Helpline. The NAMI Chicago 988 call center and Helpline are no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of caller, dexterity in judgement and navigation of a call, recognition of appropriate utilization of leadership support and self-regulation of response to callers.</li><li>
Excellent verbal and written communication skills, with the ability to effectively communicate with those in crisis or the aftermath of crisis, their families and community stakeholders.</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).</li><li>
Growth mindset</li></ul>
Requirements:

Qualifications &amp; Requirements:<ul><li>
Education: Bachelor&rsquo;s Degree in social services field or equivalent 1-3 years of relevant experience providing crisis support, case management or similar duties (behavioral health, substance abuse, etc.).</li><li>
Proficiency in Microsoft Windows, Microsoft Office, and database management.</li><li>
Experience in telephonic and/or chat/text outreach, crisis, and case management.</li><li>
Ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management</li><li>
Bilingual in Spanish and English (preferred).</li><li>
Experience with text and chat functionality welcomed</li><li>
Experience with youth and young adults and mental health preferred
</li></ul>Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical Illness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
Salary: $24/hour
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.</div>

988/Helpline Outbound Specialist

<div>Description:

Type: Full-Time
Reports to: 988 Training Manager/Crisis &amp; Support Operations
Office Location: 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice.
Schedule: Monday &ndash; Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule.
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care.
General Job Description:
The 988/Helpline Outbound Supervisor supports NAMI Chicago&rsquo;s mission by directly supervising 988/HL Outbound shifts and the specialists who are supporting individuals. The NAMI Chicago Helpline and 988 Lifeline Crisis Center Outbound Program provides follow-up crisis intervention, emotional support, information, and resource referrals to people living with mental health conditions, their family members and caregivers, mental health providers, and the public following an initial contact with either call center. The 988/HL Outbound Supervisor provides oversight and live coaching to the specialists. In addition, the Supervisor provides support, assistance, and resources to individuals contacting 988 or the Helpline through phone call, text message, chat, and email as needed. This work centers on listening, supporting everyone&rsquo;s needs and advocating on their behalf as necessary. This role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks.
Essential Functions &amp; Responsibilities:<ul><li>
Shift Supervision: Supervise and support, provide oversight, guidance, and immediate direction to a team of specialists that, in-turn, provide support, information and referrals to contacts who consented for follow-up. Assist in live coaching in-the-moment, problem-solving and navigating issues as they arise during follow-up contact, including crisis contacts, in accordance with policies and procedures. Maintain consistent and effective communication throughout the shift with other supervisors and management. Respond promptly to requests for guidance and support.</li><li>
Supervision &amp; Leadership: Provide regular clinical and administrative supervision to the 988/HL Outbound Specialists to promote continual growth and improvement. Proactively identify and address program needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with NAMI Chicago&rsquo;s values and the vision for the Outbound Program. Actively participate in meetings, trainings, and coaching sessions to support team cohesion and service excellence.</li><li>
Quality Improvement: Quality assurance includes documentation review, and live and recorded conversation monitoring. Ensure the compliance to policy and workflows by Outbound Specialists. Provide feedback and clinical consultation support quality improvement and compliance to enhance service delivery and team performance.
</li><li>Training &amp; Development: Participate in ongoing training and professional development to remain current with best practices. Identify team and individual specialist training needs and retraining needs; collaborate with Crisis &amp; Support Operations management to implement effective learning strategies. Support onboarding and continued training for new staff and interns as directed by management.</li><li>
Wellness: Actively engage in your wellness and communicate support needs as appropriate. Support specialists in understanding and accessing wellness supports. Adhere to the organization&rsquo;s wellness policies.</li><li>
Other Duties: Perform other duties as assigned
</li></ul>Requirements:

Education and Experience<ul><li>
Master&rsquo;s degree in a social service field; Qualified Mental Health Professional (QMHP) consistent with the Illinois Administrative code.</li><li>
At least 1 year of experience providing training, lead work, and/or people management.</li><li>
At least 2-3 years of relevant experience providing social service support through telephonic outreach, crisis, and/or case management</li><li>
At least 2 years of experience working with vulnerable populations</li><li>
Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts NAMI Chicago call centers. The NAMI Chicago call centers are a no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of individuals during follow-up contact, as well as Outbound Specialist&rsquo;s needs, dexterity in judgement and navigation of a situation, recognition of appropriate utilization of leadership support and self-regulation of response to situations.
</li><li>Excellent verbal and written communication skills, with the ability to effectively communicate with team members, those in crisis, their families, caregivers, and community stakeholders.?</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., hospitals, outpatient clinics, etc.).</li><li>
Utilizes a growth mindset in supervisory tasks and connections with the team.</li></ul>
Welcome Qualifications:<ul><li>
Previous experience at a social service warmline or hotline</li><li>
Bilingual in Spanish and English</li><li>
Certification in crisis interaction or suicide prevention</li><li>
Current ASIST or SafeTALK certification</li></ul>
Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical llness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.
Salary Range: $57,000 - $60,000</div>

988/Helpline Outbound Supervisor

<div>
 
 Description
 
 
 
 
 Type:
 
 Full-Time
 
 
 
 Reports
 
 
 to:
 
 988 Training Manager/Crisis &amp; Support Operations
 
 
 
 Office Location:
 
 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice.
 
 
 
 Schedule:
 
 Monday &ndash; Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule.
 
 
 
 Background
 
 
 
 
 The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness.
 
 
 NAMI Chicago
 
 
 seeks
 
 
 to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and
 
 
 breaking down
 
 
 barriers to care.
 
 
 
 
 General Job Description
 
 
 
 The 988/Helpline Outbound Supervisor supports NAMI Chicago&rsquo;s mission by directly supervising 988/HL Outbound shifts and the specialists who are supporting individuals. The NAMI Chicago Helpline and 988 Lifeline Crisis Center Outbound Program provides follow-up crisis intervention, emotional support, information, and resource referrals to people living with mental health conditions, their family members and caregivers, mental health providers, and the public following an initial contact with either call center. The 988/HL Outbound Supervisor provides oversight and live coaching to the specialists. In addition, the Supervisor provides support, assistance, and resources to individuals contacting 988 or the Helpline through phone call, text message, chat, and email as needed. This work centers on listening, supporting everyone&rsquo;s needs and advocating on their behalf as necessary. This role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks.
 
 
 
 Essential Functions &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Shift Supervision: Supervise and support, provide oversight, guidance, and immediate direction to a team of specialists that, in-turn, provide support, information and referrals to contacts who consented for follow-up. Assist in live coaching in-the-moment, problem-solving and navigating issues as they arise during follow-up contact, including crisis contacts, in accordance with policies and procedures. Maintain consistent and effective communication throughout the shift with other supervisors and management. Respond promptly to requests for guidance and support.
 </li>
 <li>
 Supervision &amp; Leadership: Provide regular clinical and administrative supervision to the 988/HL Outbound Specialists to promote continual growth and improvement. Proactively identify and address program needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with NAMI Chicago&rsquo;s values and the vision for the Outbound Program. Actively participate in meetings, trainings, and coaching sessions to support team cohesion and service excellence.
 </li>
 <li>
 Quality Improvement: Quality assurance includes documentation review, and live and recorded conversation monitoring. Ensure the compliance to policy and workflows by Outbound Specialists. Provide feedback and clinical consultation support quality improvement and compliance to enhance service delivery and team performance.
 </li>
 <li>
 Training &amp; Development: Participate in ongoing training and professional development to remain current with best practices. Identify team and individual specialist training needs and retraining needs; collaborate with Crisis &amp; Support Operations management to implement effective learning strategies. Support onboarding and continued training for new staff and interns as directed by management.
 </li>
 <li>
 Wellness: Actively engage in your wellness and communicate support needs as appropriate. Support specialists in understanding and accessing wellness supports. Adhere to the organization&rsquo;s wellness policies.
 </li>
 <li>
 Other Duties: Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and Experience
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in a social service field; Qualified Mental Health Professional (QMHP) consistent with the Illinois Administrative code.
 </li>
 <li>
 At least 1 year of experience providing training, lead work, and/or people management.
 </li>
 <li>
 At least 2-3 years of relevant experience providing social service support through telephonic outreach, crisis, and/or case management
 </li>
 <li>
 At least 2 years of experience working with vulnerable populations
 </li>
 <li>
 Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.
 
 
 </li>
 </ul>
 
 Essential Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts NAMI Chicago call centers. The NAMI Chicago call centers are a no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.
 </li>
 <li>
 Ability to make real-time rapid assessments of individuals during follow-up contact, as well as Outbound Specialist&rsquo;s needs, dexterity in judgement and navigation of a situation, recognition of appropriate utilization of leadership support and self-regulation of response to situations.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to effectively communicate with team members, those in crisis, their families, caregivers, and community stakeholders.?
 </li>
 <li>
 Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.
 </li>
 <li>
 Familiar with community resources and how to work with law enforcement and other community organizations (i.e., hospitals, outpatient clinics, etc.).
 </li>
 <li>
 Utilizes a growth mindset in supervisory tasks and connections with the team.
 
 
 </li>
 </ul>
 
 Welcome Qualifications
 
 
 
 <ul>
 <li>
 Previous experience at a social service warmline or hotline
 </li>
 <li>
 Bilingual in Spanish and English
 </li>
 <li>
 Certification in crisis interaction or suicide prevention
 </li>
 <li>
 Current ASIST or SafeTALK certification
 
 
 </li>
 </ul>
 
 Available Benefits
 
 
 
 <ul>
 <li>
 Company sponsored wellness activities.
 </li>
 <li>
 Medical, Dental and Vision benefits.
 </li>
 <li>
 Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.
 </li>
 <li>
 401k Retirement plan.
 </li>
 <li>
 Critical llness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.
 </li>
 <li>
 Generous PTO.
 
 
 </li>
 </ul>
 
 NAMI Chicago is an inclusive employer, we welcome
 
 
 and
 
 
 encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.
 
 
 
 
 Salary Range: $57,000 - $60,000
 
</div>

Join NAMI Chicago and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NAMI Chicago

About Company

988/Helpline Outbound Specialist

988/Helpline Outbound Supervisor

988/Helpline Outbound Supervisor