Qureos Mentor

NAPERVILLE PUBLIC LIBRARY

<div>POSITION SUMMARY 


The Adult Services Associate provides reference and Readers&rsquo; Advisory services and technology assistance to Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services. 


RESPONSIBILITIES 

<ul>
<li>Assists customers with a broad spectrum of resources, including print, electronic and digital online resources.</li>
</ul><ul><li>Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.</li>
</ul><ul><li>Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.</li>
</ul><ul><li>Uses relevant computer software to access information, answer questions, and perform daily tasks.</li>
</ul><ul><li>Stays current with adult and teen literature, relevant technology, and library trends.</li>
</ul><ul><li>Provides reference and Reader&rsquo;s Advisory assistance to customers, including topical research and material location.</li>
</ul><ul><li>Assists and occasionally leads presentations of library programs.</li>
</ul><ul><li>Assembles and arranges displays of public information, bulletin boards, books, and other library materials.</li>
</ul><ul><li>May process, track, and report Interlibrary Loan (ILL) requests; may serve as contact person for ILL services.</li>
</ul><ul><li>May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.</li>
</ul><ul><li>Assists Librarians with collection management following established guidelines.</li>
</ul><ul><li>Prepares reports and statistics for review as requested.</li>
</ul><ul><li>Proactively participates in outreach activities and events with Library partners.</li>
</ul><ul><li>Works with volunteers to assign and review tasks.</li>
</ul><ul><li>Troubleshoots and resolves minor computer hardware and software problems.</li>
</ul><ul><li>Attends professional development opportunities.</li></ul> 


KNOWLEDGE/SKILLS/ABILITIES 

<ul>
<li>Proficient in relevant computer software programs such as Microsoft Office and Outlook.</li>
</ul><ul><li>Strong technology skills to assist with technology classes for customers and staff training.</li>
</ul><ul><li>Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive.</li>
</ul><ul><li>Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.</li>
</ul><ul><li>Ability to effectively provide reference assistance and instruction services.</li>
</ul><ul><li>Demonstrates strong verbal, written communication and interpersonal skills; working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.</li>
</ul><ul><li>Ability to successfully lead programs and give presentations.</li>
</ul><ul><li>Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.</li>
</ul><ul><li>Service-oriented with the ability to establish and maintain effective relationships with staff and the public.</li>
</ul><ul><li>Successfully supports and/or collaborates on projects and programs with staff members.</li>
</ul><ul><li>Takes responsibility for consistent completion and follow-up on all tasks.</li>
</ul><ul><li>Responsive to change and demonstrates adaptability.</li>
</ul><ul><li>Maintains a positive approach while doing daily tasks and when faced with adversity.</li>
</ul><ul><li>Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.</li></ul> 


 EDUCATION/EXPERIENCE/QUALIFICATIONS 

<ul>
<li>Bachelor&rsquo;s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.</li>
</ul><ul><li>Bilingual proficiency a plus.</li></ul> 


PHYSICAL DEMANDS/WORK ENVIRONMENT 

<ul>
<li>Communicate with staff and customers in person, via email and over the phone.</li>
</ul><ul><li>May require either being in a stationary position or moving about for prolonged periods.</li>
</ul><ul><li>Moves equipment or library materials weighing up to 35 lbs.</li>
</ul><ul><li>Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.</li></ul> 


DETAILS 
The benefits of this position at the Naperville Public Library include: 
<ul>
<li>
 Annual Vacation Accrual: 2 weeks per year.</li>
<li> Holidays: 7 days per year.</li>
<li> Annual Sick Accrual: 12 days per year.</li>
<li> Up to 5 Personal Days per calendar year prorated based on the hire date.</li>
<li> Illinois Municipal Retirement Fund (Pension Plan).</li>
<li> 12 weeks paid parental leave.</li>
<li> Training and development opportunities.</li></ul> 


WORK SCHEDULE: 


Monday OFF 


Tuesday 4:30 - 9 p.m. 


Wednesday 1 - 5 p.m. 


Thursday 1 - 5 p.m. 


3 Fri/mo. 12:30 - 5 p.m. 
1 Fri/mo. 4:30 - 9 p.m. 


1Weekend/mo. 
 
Saturday 8:45 a.m. - 5 p.m. 
Sunday 12:45 - 5 p.m. 

<ul><li>Schedules are subject to change.</li></ul> 


To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity &amp; Inclusion | Naperville Public Library, IL (naperville-lib.org)</div>

Adult Services Associate - Naper Boulevard Library

<div>POSITION SUMMARY 


The Adult Services Librarian provides reference and Readers&rsquo; Advisory services and technology assistance to Library customers and leads paraprofessional staff in managing collections and providing programs. Assists Library customers in the use of digital and print resources, and promotes Library resources, programs, and services. 


RESPONSIBILITIES 

<ul>
<li>Utilizes and accesses information using a broad spectrum of resources, including print, electronic, and online resources.
</li><li>Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.</li>
<li>Provides leadership, training and guidance to staff and the public in the area of Adult &amp; Teen Services.</li>
<li>Stays current with adult and teen literature, relevant technology, and library trends.
</li><li>Provides reference and Reader&rsquo;s Advisory assistance for users, including topical research and material location.</li>
<li>Works with Collection Services to manage the adult collection.
</li><li>May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.
</li><li>Performs special projects involving Library promotion and outreach activities in areas of expertise. Conducts Library tours.</li>
<li>Coordinates and/or conducts the proctoring of exams for public.
</li><li>Develops, implements, and staffs programs for adults.</li>
<li>Prepares reports and statistics for review as requested.</li>
<li>Troubleshoots and resolves minor computer hardware and software problems.
</li><li>Attends professional development opportunities.
</li><li>Performs other related duties and special projects assigned.</li></ul> 


KNOWLEDGE/SKILLS/ABILITIES 

<ul>
<li>Proficient in relevant computer software programs like Microsoft Office and Outlook.</li>
<li>Uses relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.
</li><li>Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.
</li><li>Ability to effectively provide reference assistance and instruction services.</li>
<li>Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.</li>
<li>Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.</li>
<li>Service-oriented with the ability to establish and maintain effective relationships with staff and the public.</li>
<li>Successfully leads and/or collaborates on projects and programs with staff members.
</li><li>Takes responsibility for consistent completion and follow-up on all tasks.</li>
<li>Responsive to change and demonstrates adaptability.</li>
<li>Maintains a positive approach while doing daily tasks and when faced with adversity.
</li><li>Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.</li></ul> 


EDUCATION/EXPERIENCE/QUALIFICATIONS 

<ul>
<li>Master of Library and Information Science degree (ALA accredited college/university).</li>
<li>Library experience required.</li>
<li>Bilingual proficiency a plus.</li></ul> 


PHYSICAL DEMANDS/WORK ENVIRONMENT 
<ul>
<li>
Communicate with staff and customers in person, via email and over the phone.</li>
<li>May require either being in a stationary position or moving about for prolonged periods.</li>
<li>Moves equipment or library materials weighing up to 35 lbs.</li>
<li>Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.</li></ul> 


DETAILS 
The benefits of this position at the Naperville Public Library include: 
<ul>
<li>
 Annual Vacation Accrual: 2 weeks per year.</li>
<li> Holidays: 7 days per year.</li>
<li> Annual Sick Accrual: 12 days per year.</li>
<li> Up to 5 Personal Days per calendar year prorated based on the hiring date.</li>
<li> Illinois Municipal Retirement Fund (Pension Plan).</li>
<li> Health Benefits (Medical, Dental, Vision).</li>
<li> 12 weeks paid parental leave.</li>
<li> Training and development opportunities.</li></ul> 

<ul><li>WORK SCHEDULE</li></ul> 
Monday 8:30 a.m. - 1 p.m. 
Tuesday OFF 
Wednesday 5 - 9 p.m. 
Thursday 9 a.m. - 1 p.m. 


3 Fri/mo. 8:30 a.m.- 1 p.m. 
1 Fri/mo. 4:30 - 9 p.m. 


1 weekend/mo. 

Saturday 8:45 a.m. - 5 p.m. 
Sunday 12:45 - 5 p.m.<ul><li> 
Schedule may change</li></ul> 


To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity &amp; Inclusion | Naperville Public Library, IL (naperville-lib.org)</div>

Adult Services Librarian - Naper Boulevard Library

Join NAPERVILLE PUBLIC LIBRARY and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NAPERVILLE PUBLIC LIBRARY

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Adult Services Associate - Naper Boulevard Library

Adult Services Librarian - Naper Boulevard Library