Qureos Mentor

National Information Solutions Cooperative (NISC)

<div>Are you a technically-minded professional who enjoys solving integration challenges and working directly with customers? NISC is seeking a Technical Software Implementation Specialist to join our Professional Services Division. This role focuses on implementing the NISC Meter Data Management System (MDMS) and integrating utility-specific Automated Metering Infrastructure (AMI) with NISC's Billing platform.

We're looking for someone with strong SQL and relational database skills, a solid grasp of project management, and an analytical mindset&mdash;someone who enjoys configuring systems, solving data flow challenges, and collaborating with customers to deliver Smart Grid solutions. At NISC, we value innovation, integrity, and collaboration. You'll be part of a team that thrives on solving real-world challenges and supporting each other's growth.

<h3 class="jobSectionHeader">Essential Duties:</h3>
<ul><li>System Integration &amp; Configuration
<ul><li>Lead the setup, configuration, and testing of third-party Advanced Metering Infrastructure (AMI) systems to ensure seamless integration with NISC's Meter Data Management System (MDMS).</li>
<li>Collaborate with vendors and internal teams to validate data flows and system interoperability using protocols such as SFTP and Web Services.</li>
</ul></li><li>Project Management &amp; Customer Engagement
<ul><li>Define project scope, deliverables, and timelines in collaboration with utility clients, ensuring alignment with operational goals and regulatory requirements.</li>
<li>Facilitate regular status updates and milestone reviews to maintain transparency and accountability throughout the project lifecycle.</li>
</ul></li><li>Data Validation &amp; Conversion
<ul><li>Lead the setup and execution of the Validation, Estimation, and Editing (VEE) process within NISC MDMS to ensure data integrity and compliance.</li>
<li>Perform detailed mapping and analysis of meter reading data for accurate ingestion into MDMS.</li>
<li>Assist in validating converted data sets and support basic conversion analysis to identify discrepancies or gaps.</li>
</ul></li><li>Training &amp; Best Practices
<ul><li>Present application usage strategies and industry best practices to utility clients, focusing on maximizing system performance and operational efficiency.</li>
<li>Provide ongoing application support and troubleshooting throughout the implementation and post-go-live phases.</li>
</ul></li><li>Participate in after-hours support rotation.</li>
<li>Uphold NISC's Statement of Shared Values.</li>
<li>Perform other duties as assigned.</li>
</ul><h3 class="jobSectionHeader">Desired Experience:</h3>
<ul><li>2&ndash;5 years of experience in software implementation or enterprise system configuration.</li>
<li>Strong proficiency in SQL and relational database concepts.</li>
<li>Comfortable working with legacy technology stacks (JavaScript, PHP) for integration purposes.</li>
<li>Experience with data mapping, system integration, and workflow configuration.</li>
<li>Familiarity with utility systems (MDMS, AMI, CC&amp;B) is a plus.</li>
<li>Basic understanding of project management principles.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and customer engagement abilities.</li>
<li>Ability to manage multiple short-term projects in a fast-paced environment.</li>
<li>Occasional travel maybe required.</li>
</ul>
Benefits:
<ul>
<li>Medical, Dental and Vision Insurance.</li>
<li>Health Savings Account (HSA) with $100 monthly contributions from NISC.
<ul><li>Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.</li>
</ul></li><li>Dependent Care Flexible Spending Account (FSA) thru Paylocity.</li>
<li>Fully covered life insurance up to x3 annual base salary.</li>
<li>Fully covered short- and long-term disability.</li>
<li>401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.</li>
<li>PTO accrual levels dependent on years of service, 120 Life Leave Event hours, 9 paid holidays and an annual holiday week.</li>
<li>$2,500 Interest-FREE technology loan program.</li>
<li>$25,000 employee educational assistance program.</li>
<li>Volunteer, Wellness, Family Events and other employee fun supplied by our committees.</li>
<li>Employee Assistance Program; assisting employees and dependents with virtually any life event</li>
<li>Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships.</li>
</ul>
Education Preferred:

Bachelor's degree in a business-related field or equivalent experience preferred

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.</div>

Technical Software Implementation Specialist - Meter Data Management (MDM)

<div>Company Overview:

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.

Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.

Position Overview:

NISC is always seeking out talented software developers &amp; engineers who are motivated, collaborative, and excited to solve complex challenges. We're especially interested in individuals with experience working on a full stack development team in emerging technologies who can help us explore and integrate intelligent automation into our solutions.

We look for individuals who thrive in a team environment, are committed to accomplishing shared goals, are eager to learn and innovate, and are motivated to teach others. This position would be on our iVUE Connect Service Development team, which is NISC's solution providing functionality to support and enhance the business processes performed by customer service representatives in the billing department, such as reviewing the details of a customer's recent bill, adding charges to the customer's account, enrolling the customer in a billing program (e.g. budget or prepaid billing), adjusting a customer's bill, among many others.

Primary Responsibilities:
<ul>
<li>Design and build responsive web applications</li>
<li>Stand up RESTful web services</li>
<li>Container-driven development (Kubernetes, microservices)</li>
<li>Collaborate with cross-functional teams to research, design, and implement new features</li>
<li>Research, analyze, and resolve moderately complex customer issues and bugs</li>
<li>Unit test and integration test code as needed</li>
<li>Follow all established software development methodologies and procedures</li>
<li>Other duties as assigned</li>
</ul>
Desired Experience and Skills:
<ul>
<li>Generally, requires 5+ years' experience in software development</li>
<li>Proficient with Angular, or other Typescript web application frameworks</li>
<li>Java or other object-oriented programming experience
<ul><li>Experience with GWT, is a plus</li>
</ul></li><li>Experience with RDBMS (Postgres, SQL, Oracle)</li>
<li>Experience with cloud technology stack (AWS, Kubernetes, Spring Boot, Kafka, SSO, Cassandra)</li>
<li>Proficient in developing responsive content</li>
<li>Understanding of core web development principles (patterns, architecture, IDEs)</li>
<li>Experience with asynchronous workflows/patterns</li>
<li>Working knowledge of web trends, architecture, and deployment patterns</li>
<li>Experience with Git, including branching/merging workflows</li>
<li>Experience with JIRA, Confluence, Bitbucket, Bamboo</li>
<li>Experience integrating AI capabilities into software development workflows</li>
<li>Familiarity with frameworks and tools for building AI-powered applications</li>
<li>Understanding of prompt engineering and familiarity with utilizing generative AI tools to improve productivity.</li>
<li>Commitment to NISC's Statement of Shared Values</li>
</ul>
Work Schedule:
<ul>
<li>Hybrid from one of our office locations:
<ul><li>Cedar Rapids, IA</li>
<li>Lake Saint Louis, MO</li>
<li>Mandan, ND</li>
</ul></li><li>Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.</li>
<li>Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose</li>
</ul>
NISC's Shared Values &amp; Competencies:

We're a cooperative, which means we're owned by the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology starts with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart.
<ul>
<li>Integrity &ndash; We are committed to doing the right thing &ndash; always.</li>
<li>Relationships &ndash; We are committed to building and preserving lasting relationships.</li>
<li>Innovation &ndash; We promote the spirit of creativity and champion new ideas.</li>
<li>Teamwork &ndash; We exemplify the cooperative spirit by working together.</li>
<li>Empowerment &ndash; We believe individuals have the power to make a difference.</li>
<li>Personal Development &ndash; We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.</li>
</ul>
Benefits:
<ul>
<li>Medical, Dental and Vision Insurance.</li>
<li>Health Savings Account (HSA) with $100 monthly contributions from NISC.
<ul><li>Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.</li>
</ul></li><li>Dependent Care Flexible Spending Account (FSA) thru Paylocity.</li>
<li>Fully covered life insurance up to x3 annual base salary.</li>
<li>Fully covered short- and long-term disability.</li>
<li>401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.</li>
<li>PTO accrual levels dependent on years of service, 120 Life Leave Event hours, and 9 paid holidays.</li>
<li>$2,500 Interest-FREE technology loan program.</li>
<li>$25,000 employee educational assistance program.</li>
<li>Volunteer, Wellness, Family Events and other employee fun supplied by our committees.</li>
<li>Employee Assistance Program; assisting employees and dependents with virtually any life event</li>
<li>Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships.</li>
</ul>
Education Preferred:

Bachelor's or master's degree in a Computer Science, Computer Engineering or a related field and/or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 


Key Words:

Java | Angular | TypeScript | Generative AI | AWS Cloud | SQL | Big Data | Spring Boot | Cassandra | Kubernetes | Microservices | Spark | Databricks | .NET | Agile | Scrum | Time Series | Database | Databricks | SDLC | Cross Functional | Automated Testing</div>

Software Developer II (Full Stack)

<div>NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 940+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

Primary Responsibilities:

This will be an internship on our Broadband Service Implementation team. This position has a moderate level of customer interaction and works closely with the other software implementation teams as well as software developers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.

For more information on our internships, click HERE.

 **Current applications submitted will be under consideration for Summer 2026 (May - August)**
<ul>
<li>Provides superior customer support to internal and external customers in all encounters.</li>
<li>Assists customers in several aspects of application support including troubleshooting and on-going support.</li>
<li>Assist Data Entry for members in migration projects</li>
<li>Coordination of training tools and project resources</li>
<li>Preparation of Data Validation tools for Special Projects</li>
<li>Assist in initial configuration of Training / Test Environments</li>
<li>Responsible/Assist for email communication with external customers.</li>
<li>Prepares Cases and follow-up to resolution.</li>
<li>Follows up with customers on recommended changes or resolutions on Cases waiting on customer response.</li>
<li>Follow up with Member/Customers on requests and procedures.</li>
<li>Assists with mass communications to Member/Customers.</li>
<li>Gather, maintains and audits Member information in the configuration database.</li>
<li>Utilizes all support tools as directed.</li>
<li>Conveys customer feedback to product development staff as appropriate.</li>
<li>Running member site reports for evaluation in preparation for migration projects</li>
<li>May be called upon to assist in other support areas.</li>
<li>Assist in reviewing system and training documentation.</li>
<li>Other duties as assigned.</li>
</ul>
Desired Job Experience:
<ul>
<li>Basic knowledge of Project Management processes and theory.</li>
<li>Basic knowledge of Service Level Management (SLM) best practices.</li>
<li>Excellent verbal and written interpersonal and communication skills.</li>
<li>Excellent presentation and training skills.</li>
<li>Excellent telephone etiquette and an ability to deal effectively with Member/Customers.</li>
<li>Excellent research and problem solving skills with a strong attention to detail.</li>
<li>Strong PC skills.</li>
<li>Ability to effectively lead, influence and teach others.</li>
<li>Ability to organize and prioritize.</li>
<li>Ability to interact in a positive manner with internal and external contacts.</li>
<li>Ability to work independently, as well as in a team environment.</li>
<li>Commitment to NISC's Statement of Shared Values.</li>
</ul>
Desired Education and/or Certification(s):
<ul>
<li>High School diploma or equivalency required</li>
<li>Pursuing Bachelor's Degree in a business-related field.</li>
</ul>
Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.</div>

Intern - Customer Care & Billing Implementations

Join National Information Solutions Cooperative (NISC) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

National Information Solutions Cooperative (NISC)

ABOUT_COMPANY

Technical Software Implementation Specialist - Meter Data Management (MDM)

Software Developer II (Full Stack)

Intern - Customer Care & Billing Implementations