Qureos Mentor

National Institute of Construction Management and Research(NICMAR)

Job Title: Sales Executive / Program Advisor- NICMAR Digital EducationFunction: Sales &amp; Business DevelopmentLocation: MumbaiReports to position: Head B2C SalesTeam Management Role: NoJob Purpose:The Sales Executive / Program Advisor at NICMAR Digital Education will be responsible for executing the B2C sales strategy, managing customer interactions, and driving enrollments. This role requires a proactive approach in reaching out to potential students, engaging them effectively, and converting inquiries into enrollments.Job Outline:&middot; Engage prospective students through inbound and outbound calls, providing detailed program information and resolving queries.&middot; Conduct follow-ups proactively to ensure maximum lead conversion and enrollment.&middot; Work closely with the sales leadership to meet and exceed individual sales targets and KPIs.&middot; Record and update customer interactions systematically using CRM tools.&middot; Support marketing initiatives by actively participating in promotional campaigns, webinars, and events.&middot; Provide feedback based on customer interactions to enhance sales strategies and program offerings.&middot; Ensure a customer-centric approach to deliver an outstanding enrolment experience.&middot; Continuously improve sales skills and product knowledge through ongoing training and development sessions.Job Specification:Knowledge/Education:&middot; Bachelor&rsquo;s degree in Business, Marketing, or a related discipline.&middot; Familiarity with sales techniques and CRM software is advantageous.Specific Skills:&middot; Strong interpersonal and communication skills, with the ability to persuade and influence.&middot; Effective problem-solving capabilities and customer service orientation.&middot; Ability to manage time efficiently and handle multiple tasks.&middot; Comfortable with sales targets and working in a results-driven environment.&middot; Basic proficiency in sales data reporting and analytics.Desirable Experience:&middot; 1-3 years of relevant experience in B2C sales, preferably within the EdTech, digital education, or related sectors.&middot; Proven track record in achieving sales targets and managing customer relationships.Job Interface/Relationships:Internal:&middot; Marketing &amp; Branding teams&middot; Product Development teams&middot; Academic and Operations teams External:&middot; Prospective and enrolled students&middot; Digital marketing agencies (as required)Key Responsibilities (% Time Spent):&middot; Customer Interaction and Sales Calls: 50%&middot; Lead Follow-ups and Conversion: 20%&middot; CRM and Sales Data Management: 15%&middot; Participation in Marketing and Promotional Activities: 10%&middot; Continuous Learning and Skill Development: 5%Key Result Area - KPI Measures:&middot; Enrollment Conversion Rate: 30%&middot; Achievement of Individual Sales Targets: 30%&middot; Customer Satisfaction and Feedback Scores: 20%&middot; CRM Accuracy and Timeliness: 10%&middot; Contribution to Team and Organizational Initiatives: 10%Additional Input:&middot; High adaptability and willingness to learn.&middot; Commitment to maintaining professional integrity and NICMAR&rsquo;s standards.Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Program Advisor

Job Title: Operations Manager: NICMAR OnlineFunction: OperationsLocation: MumbaiReports to position: New Initiatives &ndash; Growth - HeadTeam Management Role: YesJob Purpose<ul><li>Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination &amp; learner support journey.</li><li>Ensure high-quality, seamless experiences for every learner.</li></ul>Job Outline<ul><li>Design and optimize SOPs across delivery, engagement, feedback, and career support.</li><li>Automate and scale systems using tech-driven workflows.</li><li>Design and optimize SOPs across delivery, engagement, feedback, and career support.</li><li>Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.</li><li>Build a high-performance, learner-centric culture.</li><li>Collaborate with placement teams to align learning outcomes with real hiring needs.</li><li>Enable internships, capstones, and direct hiring pipelines.</li><li>Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.</li></ul>Job SpecificationKnowledge/Education:<ul><li>Bachelor&rsquo;s degree in marketing, business analytics, statistics, or related field. A Master&rsquo;s degree or certification in analytics is preferred.</li></ul>Specific Skills:<ul><li>Track learner progress, satisfaction, and placement metrics.</li><li>Drive continuous improvements with actionable insights.</li></ul>Desirable Experience:<ul><li>3&ndash;8 years in ops or program management (preferably in edtech or University).</li><li>Comfort with tools &amp; automation.</li><li>Team leadership experience and a sharp eye for execution.</li><li>A passion for learner success and industry relevance.</li></ul>Job Interface/RelationshipsInternal:&middot; Program Managers &ndash; Daily coordination on schedules, cohort tracking, and learner issues.&middot; Academic Coordinators &ndash; For session delivery, faculty calendars, and academic content alignment.&middot; Career Services Team &ndash; To sync program outcomes with placement drives, internships, and employer requirements.&middot; Technology Team &ndash; For LMS, CRM, automation tools, and tech support resolution.&middot; Admissions &amp; Marketing &ndash; For learner onboarding readiness and cohort communication timelines.External:&middot; Industry Partners &amp; Employers &ndash; Coordinating projects, placements, hiring opportunities, and guest sessions.&middot; EdTech Vendors/Tool Providers &ndash; For operational tools, integration support, and system improvements.Key Result AreaKey Performance Indicator (KPI) Measure Weightage:&middot; Program delivery timelines adherence: &ge; 95%&middot; Placement rate within 3 months of program end: &ge; 75%&middot; Onboarding satisfaction score (learner/faculty): &ge; 4.5/5&middot; Average response/resolution time for learner queries: &le; 24 hours&middot; Team performance review scores: &ge; 4/5&middot; Internal stakeholder satisfaction score: &ge; 90%&middot; Capstone projects/internships activated per quarter: &ge; 3&middot; Employer satisfaction score with program alignment: &ge; 4.5/5&middot; New hiring partnerships created: &ge; 2 per quarter&middot; Operational error/issue rate: &le; 3% per cohortAny Other Significant Input&middot; Faculty Performance Feedback Loop &ndash; Implement structured evaluations for faculty.&middot; Scalability Planning &ndash; SOPs and workflows for multi-cohort expansion.&middot; Cohort Health Monitoring &ndash; Track engagement, drop-off risks, and intervention needs.&middot; Risk Management Playbook &ndash; Anticipate and mitigate delivery or staffing issues.Job Type: Full-timePay: &#8377;35,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Operation Support Manager

Join National Institute of Construction Management and Research(NICMAR) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

National Institute of Construction Management and Research(NICMAR)

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Program Advisor

Operation Support Manager