Qureos Mentor

Natus Medical Incorporated

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.
 
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
 
DEPARTMENT: Information Technology
 LOCATION: Remote, Minneapolis, MN
 
SUMMARY: 
The IT Business Operations Coordinator supports the financial and administrative operations of the IT organization, with primary responsibility for coordinating vendor invoices, telecommunications billing, purchase card documentation, expense reconciliation, vendor records, and operational support processes. This role ensures invoices, receipts, contracts, purchase orders, and supporting documentation are accurate, complete, organized, and submitted on time. The position works closely with IT leadership, Finance, Procurement, vendors, and managed service providers to improve financial accuracy, audit readiness, vendor tracking, and operational efficiency.
 
ESSENTIAL DUTIES & KEY RESPONSIBILITIES: Other duties may be assigned in line with business and organizational needs.
 Financial Administration & Invoice Management
 <ul>
<li>· Coordinate the receipt, review, and processing of IT vendor invoices.</li>
<li>· Collect and maintain supporting documentation including invoices, receipts, statements, and contracts.</li>
<li>· Coordinate purchase card documentation by collecting receipts, invoices, business justification, account coding, and approval support for IT-related transactions.</li>
<li>· Assist with monthly expense reporting, chargebacks, budget tracking, and financial reporting activities.</li>
<li>· Support purchase order creation, vendor on-boarding requests, and maintenance of vendor records in coordination with Procurement and Finance.</li>
<li>· Work with Finance and Procurement teams to resolve invoice discrepancies and payment issues.</li>
</ul>
Telecommunications & Vendor Coordination
 <ul>
<li>· Manage telecommunications billing records and assist with invoice validation and expense tracking.</li>
<li>· Audit and reconcile license utilization and Cloud consumption reports for billing purposes.</li>
<li>· Coordinate with telecommunications carriers, software vendors, and service providers regarding billing inquiries and account maintenance.</li>
<li>· Maintain vendor contact lists, agreements, renewal dates, and service documentation.</li>
<li>· Assist in tracking software subscriptions, maintenance agreements, and contract renewals.</li>
</ul>
Operational Support
 <ul>
<li>· Maintain IT operational records, documentation, and filing systems.</li>
<li>· Coordinate IT logistics for employee on-boarding/off-boarding, such as tracking hardware shipments, processing device returns, and updating asset inventories.</li>
<li>· Identify opportunities to improve administrative processes, documentation quality, and operational efficiency.</li>
</ul>
Travel Required: 
Minimal – less than 10% domestic travel.
 
Qualification Requirements: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Education: 
<ul>
<li>· An associate’s degree in accounting, finance, or a related field is preferred, but not required.</li>
</ul>
Experience: 
<ul>
<li>· 2 to 3 years of experience in billing, invoicing, or a related financial role, with a thorough understanding of billing procedures and best practices.</li>
<li>· Experience working with invoices, expense reports, purchase card reconciliation, and vendor coordination.</li>
<li>· Experience supporting cross-functional teams and managing multiple priorities simultaneously.</li>
<li>· Strong attention to detail and organizational skills.</li>
</ul>
Other Skills and Abilities: 
<ul>
<li>· Proficiency with Microsoft Office 365 applications, particularly Excel, Outlook, Teams, and Word.</li>
<li>· Ability to maintain confidentiality and handle sensitive financial information.</li>
<li>· Strong customer service orientation and attention to detail.</li>
</ul>
Pay Transparency: 
Pursuant to the requirements of applicable State laws and regulations, the starting hourly range for this position is $25-30/hour USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
 
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
 Be the People part of the Neuro Solution. Apply Today.
 
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
 
#natus #natusneuro #natuscareers #LI-NR #remotejobs #remote

IT Business Operations Coordinator

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.
 
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
 
Job Function: Service
 
Job Family: Customer Services
 Location: US Remote
 
Position Summary: 
Customer Service Representative is a first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics.
 
Job Overview: 
<ul>
<li>Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization.</li>
<li>Provide order confirmations to customers.</li>
<li>Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.</li>
<li>Contact appropriate parties to clarify orders and obtain additional information.</li>
<li>Answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.</li>
<li>May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.</li>
<li>May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.</li>
</ul>
Experience Required: 
<ul>
<li>1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers</li>
<li>Experience of supporting customers via phone and email.</li>
<li>Strong interpersonal and communication skills</li>
<li>Can demonstrate good problem solving skills</li>
<li>Experience of working with Salesforce or similar EBS system</li>
<li>Strong cross functional communication, including Sales, Finance, Logistics and Manufacturing Operations teams</li>
<li>Ability to work independently and as part of a team</li>
<li>Proficiency in MS Office suite</li>
</ul>
#LI- Remote
 
Pay Transparency: 
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $21.00- 22.00 USD Per Hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
 
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
 Be the People part of the Neuro Solution. Apply Today.
 
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Customer Service - Capital Equipment Sales Support

Join Natus Medical Incorporated and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Natus Medical Incorporated

About Company

IT Business Operations Coordinator

Customer Service - Capital Equipment Sales Support