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Navabrava Technologies Pvt. Ltd

Job Title: Operations ManagerExperience: 3&ndash;4 YearsIndustry: D2CLocation: Delhi/ BengaluruAbout UsBRAVE is a technology brand built for makers, doers, and innovators &mdash; the ones who demand more from their devices and won&rsquo;t settle for ordinary. At BRAVE, we create intuitive, adaptable, and powerful tech products that help people work, play, create, and explore without limits.Our flagship offering, the BRAVE ARK, is a versatile device that functions as both a tablet and a laptop, designed for seamless multitasking, creativity, and productivity. Whether you&rsquo;re sketching ideas with a stylus, switching between tasks, or powering through your day, BRAVE products are built to keep up with every side of you &mdash; less friction, more flow.At BRAVE, we celebrate curiosity, adaptability, and the spirit of experimentation &mdash; for the brave at heart who make their own path.Job SummaryWe are looking for an experienced Operations Manager to oversee and streamline after-sales operations for our D2C brand. The ideal candidate will have hands-on experience in managing customer support, order fulfillment, returns, and CRM systems to ensure a seamless post-purchase customer experience.Key Responsibilities1.⁠ ⁠Manage end-to-end after-sales operations including order tracking, returns, refunds, replacements, and customer escalations.2.⁠ ⁠Ensure timely resolution of customer queries and issues to maintain high customer satisfaction.3.⁠ ⁠Work closely with logistics, warehouse, and customer support teams to optimize operational efficiency.4.⁠ ⁠Use and manage CRM tools to track customer interactions, complaints, and resolutions.5.⁠ ⁠Analyze operational data and customer feedback to identify gaps and implement process improvements.6.⁠ ⁠Develop and maintain SOPs for after-sales and operational processes.7.⁠ ⁠Monitor KPIs related to customer experience, turnaround time, and operational performance.8.⁠ ⁠Coordinate with internal teams to ensure smooth execution of daily operations.Required Skills &amp; Qualifications1.⁠ ⁠3&ndash;4 years of experience in D2C brand operations, specifically in after-sales handling.2.⁠ ⁠Strong working knowledge of CRM systems (e.g., Freshdesk, Zoho, Salesforce, or similar).3.⁠ ⁠Excellent problem-solving and customer-handling skills.4.⁠ ⁠Strong organizational and multitasking abilities.5.⁠ ⁠Good communication and stakeholder management skills.6.⁠ ⁠Ability to work in a fast-paced, dynamic environment.7. ⁠Experience in a consumer brands.8. ⁠Familiarity with logistics and supply chain coordination.9. ⁠Data-driven mindset with basic reporting and analysis skills.Job Type: Full-timePay: ₹500,000.00 - ₹600,000.00 per yearWork Location: In person

Operation Manager

About the RoleWe are looking for a Customer Support Executive with 3&ndash;4 years of experience in the Consumer Electronics industry to deliver a high-quality, premium customer support experience. The ideal candidate understands consumer tech products and can confidently manage customer interactions across multiple touchpoints.Key Responsibilities<ul><li>Handle customer queries related to consumer electronics products such as smartphones, tablets, wearables, or similar devices</li><li>Provide accurate information on product usage, features, troubleshooting, and warranty/service processes</li><li>Manage post-sales support, including service requests, complaints, and escalations</li><li>Ensure timely resolution of customer issues while maintaining high satisfaction levels</li><li>Coordinate with internal teams (service, operations, logistics, product) for issue resolution</li><li>Maintain clear and professional communication across calls, emails, and support systems</li><li>Document interactions and update customer records accurately</li></ul>Requirements<ul><li>3&ndash;5 years of experience in customer care/support within a Consumer Electronics brand</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Hands-on experience handling product-related queries and service issues</li><li>Customer-first attitude with strong attention to detail</li><li>Ability to work in a fast-paced, tech-driven environment</li></ul>Preferred Skills<ul><li>Experience working with CRM or ticketing tools</li><li>Familiarity with service center operations and escalation handling</li><li>Ability to handle high-volume customer interactions without compromising quality</li></ul>Why Join Us<ul><li>Opportunity to work with a growing consumer tech brand</li><li>Be part of a team focused on delivering premium customer experiences</li><li>Dynamic work environment with learning and growth opportunities</li></ul>Job Type: Full-timePay: ₹500,000.00 - ₹700,000.00 per yearBenefits:<ul><li>Paid sick time</li></ul>Work Location: In person

Customer Support Executive (CSE)

Join Navabrava Technologies Pvt. Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Navabrava Technologies Pvt. Ltd

ABOUT_COMPANY

Operation Manager

Customer Support Executive (CSE)