Qureos Mentor

Navy Exchange

<div></div><div><div><b>Job Number:</b> <b>2500035U</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-Florida-Key West</div><div><b>
Organization</b><b>:</b> Key West Boca Chica<div>
</div><b>
Pay Range</b><b>:</b> up to 23.79</div><div></div><div><p><b><br>
Job Summary:</b></p><p>
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar preparing displaying replenishing goods and cleaning stations and equipment as necessary.</p><p><b>
Duties and Responsibilities:</b></p><p>
Applicable to Minimarts operating a Food and Beverage Convenience Bar</p><ul><li>Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer s selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price.</li><li>Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.</li><li>Becomes knowledgeable regarding merchandise selected including proper set-up use care characteristics of various product price points warrantee coverage etc. Communicates product-related information to customers knowledgeably and legibly.</li><li>Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.</li><li>Completes sales transactions efficiently. Thanks customers for their patronage.</li><li>As required performs cash register transactions. Performs all types of cash register transactions cash charge check gift certificates layaway etc. in an accurate and procedurally correct manner.</li><li>Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.</li><li>Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.</li><li>Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.</li><li>Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.</li><li>Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.</li><li>Eligible for and participates in applicable commission and gainsharing sales incentive programs.</li><li>Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar Incumbents may be required to perform all or any combination of the following</li><li>Open and close the Food and Beverage Convenience Bar.</li><li>Ensure all equipment is turned on during opening of the Minimart and turned off during closing i.e. display merchandiser signs etc. .</li><li>Preheats and display products in heated display merchandiser.</li><li>Ensure sufficient goods and products are readily available for customers by replenishing products and condiments i.e. napkins straws cups lids creamer sugar etc required in the holding bins on the beverage bar.</li><li>Ensure all products remaining at the close of business are time dated when placed in the refrigerator.</li><li>Ensure cleaning of small wares equipment throughout the day and at closing effective time dating of food and beverage products to ensure quality and food integrity.</li><li>Monitors the temperature on refrigerators and freezers a minimum of 3 times daily i.e. early morning mid-day and late afternoon to ensure equipment is maintaining required temperature.</li><li>May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter.</li></ul><p>
Performs other related duties as assigned.</p><div><br>
</div></div><div>
No experience required. High school graduate or equivalent preferred.<div>
</div></div><div><b>
Schedule</b><b>:</b> Part-time (20 - 34.5 hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 29, 2025, 10:59:00 PM</div></div>

SALES ASSOCIATE BOCA CHICA MINIT MART

<div></div><div><div><b>Job Number:</b> <b>2500036D</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-California-Port Hueneme</div><div><b>
Organization</b><b>:</b> Port Hueneme<div>
</div><b>
Pay Range</b><b>:</b> 16.85</div><div></div><div><p><br>
Do you desire a career with growth potential?</p><p>
Come work for us as a <b>FEDERAL EMPLOYEE</b> and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families!</p><p><b>
Job Summary:</b></p><ul><li>
As a sales associate you will be the face of our company.</li><li>
You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.</li><li>
You will be directly responsible for assisting customers and helping them recognize the need for our products and services.</li><li>
Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional.</li><li>
Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.</li></ul><p>
 <b>Duties and Responsibilities:</b></p><p>
CUSTOMER SERVICE</p><ul><li>
Proactively engage and make connections with customers.</li><li>
Asking questions and listening to customers&rsquo; needs.</li><li>
Directing customers to merchandise by informing them about upcoming events promotions mobile offers STAR card.</li><li>
Provide premier customer service.</li><li>
Cooperate and build positive inclusive and respectful relationships and take accountability for your own actions and outcomes.</li></ul><p>
ORGANIZATION</p><ul><li>
Maintaining store appearance.</li></ul><p>
SALES</p><ul><li>
Cross-selling products and knowing layout of the store.</li><li>
Make suggestions to customers on the latest trends and current promotions based on the customer&rsquo;s individual needs.</li><li>
Upselling products.</li><li>
Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.</li><li>
Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.</li><li>
Completing various forms of paperwork reports and reconciliation.</li></ul><p>
INVENTORY</p><ul><li>
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.</li><li>
May participate in periodic inventories.</li></ul><p>
DEPENDABILITY</p><ul><li>
Adherence to assigned work schedule.</li><li>
Accurate and complete follow-through on work assignments.</li><li>
Other Duties as assigned.</li></ul><p>
QUALIFICATIONS PRODUCT KNOWLEDGE</p><ul><li>
Basic knowledge of products merchandise.</li></ul><p>
EXPERIENCE</p><ul><li>
Retail experience preferred but not required.</li></ul><p>
COMMUNICATION SKILLS</p><ul><li>
Strong interpersonal and communication skills.</li><li>
Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.</li><li>
Ability to effectively communicate with customers&rsquo; peers and management.</li><li>
Ability to communicate on the telephone with proper etiquette.</li></ul><p>
MATHETMATICAL SKILLS</p><ul><li>
Basic math functions such as addition subtraction multiplication and division.</li></ul><p>
REASONING ABILITY</p><ul><li>
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.</li><li>
Ability to work as part of a team and take initiative independent of direct supervision.</li></ul><p>
PHYSICAL DEMANDS WORK ENVIRONMENT</p><ul><li>
This position involves constant moving talking, hearing, reaching grabbing and standing for at least two consecutive hours.</li><li>
May occasionally involve stooping kneeling crouching and climbing ladders.</li><li>
Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.</li><li>
Work typically performed indoors but may be assigned outdoors depending upon location.</li></ul><p>
OTHER SKILLS</p><ul><li>
Enthusiastic, friendly and energetic with a desire to provide outstanding service.</li></ul><p>
WORK HOURS</p><ul><li>
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.</li></ul><p>
This position may work across multiple departments based on business needs.</p></div><div></div><div><p><br>
No experience required.</p><p>
High school graduate or equivalent preferred.</p><div><br>
</div></div><div><b>
Schedule</b><b>:</b> Flexible (0 - 19.5 hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 26, 2025, 10:59:00 PM</div></div>

SALES ASSOCIATE - Port Hueneme Main Exchange - Seasonal Flex (0 - 19 Hours)

<div></div><div><div><b>Job Number:</b> <b>2500036E</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-California-Port Hueneme</div><div><b>
Organization</b><b>:</b> Port Hueneme<div>
</div><b>
Pay Range</b><b>:</b> 16.85</div><div></div><div><p><br>
Do you desire a career with growth potential?</p><p>
Come work for us as a <b>FEDERAL EMPLOYEE</b> and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families!</p><div>
By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:</div><div></div><ul><li><div><b>
TAX FREE SHOPPING PRIVILEGES</b></div></li><li><div><b>
FREE BUS PASSES/FREE PARKING</b></div></li><li><div><b>
DISCOUNTED TICKETS AT MWR</b></div></li><li><div><b>
ACCESS TO NAVY LODGE HOTELS WORLDWIDE</b></div></li></ul><p><b>
Job Summary:</b></p><ul><li>
As a sales associate you will be the face of our company.</li><li>
You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.</li><li>
You will be directly responsible for assisting customers and helping them recognize the need for our products and services.</li><li>
Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional.</li><li>
Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.</li></ul><p>
 <b>Duties and Responsibilities:</b></p><p>
CUSTOMER SERVICE</p><ul><li>
Proactively engage and make connections with customers.</li><li>
Asking questions and listening to customers&rsquo; needs.</li><li>
Directing customers to merchandise by informing them about upcoming events promotions mobile offers STAR card.</li><li>
Provide premier customer service.</li><li>
Cooperate and build positive inclusive and respectful relationships and take accountability for your own actions and outcomes.</li></ul><p>
ORGANIZATION</p><ul><li>
Maintaining store appearance.</li></ul><p>
SALES</p><ul><li>
Cross-selling products and knowing layout of the store.</li><li>
Make suggestions to customers on the latest trends and current promotions based on the customer&rsquo;s individual needs.</li><li>
Upselling products.</li><li>
Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.</li><li>
Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.</li><li>
Completing various forms of paperwork reports and reconciliation.</li></ul><p>
INVENTORY</p><ul><li>
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.</li><li>
May participate in periodic inventories.</li></ul><p>
DEPENDABILITY</p><ul><li>
Adherence to assigned work schedule.</li><li>
Accurate and complete follow-through on work assignments.</li><li>
Other Duties as assigned.</li></ul><p>
QUALIFICATIONS PRODUCT KNOWLEDGE</p><ul><li>
Basic knowledge of products merchandise.</li></ul><p>
EXPERIENCE</p><ul><li>
Retail experience preferred but not required.</li></ul><p>
COMMUNICATION SKILLS</p><ul><li>
Strong interpersonal and communication skills.</li><li>
Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.</li><li>
Ability to effectively communicate with customers&rsquo; peers and management.</li><li>
Ability to communicate on the telephone with proper etiquette.</li></ul><p>
MATHETMATICAL SKILLS</p><ul><li>
Basic math functions such as addition subtraction multiplication and division.</li></ul><p>
REASONING ABILITY</p><ul><li>
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.</li><li>
Ability to work as part of a team and take initiative independent of direct supervision.</li></ul><p>
PHYSICAL DEMANDS WORK ENVIRONMENT</p><ul><li>
This position involves constant moving talking, hearing, reaching grabbing and standing for at least two consecutive hours.</li><li>
May occasionally involve stooping kneeling crouching and climbing ladders.</li><li>
Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.</li><li>
Work typically performed indoors but may be assigned outdoors depending upon location.</li></ul><p>
OTHER SKILLS</p><ul><li>
Enthusiastic, friendly and energetic with a desire to provide outstanding service.</li></ul><p>
WORK HOURS</p><ul><li>
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.</li></ul><p>
This position may work across multiple departments based on business needs.</p></div><div></div><div><p><br>
No experience required.</p><p>
High school graduate or equivalent preferred.</p><div><br>
</div></div><div><b>
Schedule</b><b>:</b> Full-Time (35 + hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 26, 2025, 10:59:00 PM</div></div>

SALES ASSOCIATE (Electronics)- Port Hueneme Main Exchange - Full-Time (35+ Hours)

<div></div><div><div><b>Job Number:</b> <b>2500036C</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-Florida-Key West</div><div><b>
Organization</b><b>:</b> Key West Trumbo MM<div>
</div><b>
Pay Range</b><b>:</b> up to 23.79</div><div></div><div><p><b><br>
Job Summary:</b></p><p>
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar preparing displaying replenishing goods and cleaning stations and equipment as necessary.</p><p><b>
Duties and Responsibilities:</b></p><p>
Applicable to Minimarts operating a Food and Beverage Convenience Bar</p><ul><li>Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer s selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price.</li><li>Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.</li><li>Becomes knowledgeable regarding merchandise selected including proper set-up use care characteristics of various product price points warrantee coverage etc. Communicates product-related information to customers knowledgeably and legibly.</li><li>Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.</li><li>Completes sales transactions efficiently. Thanks customers for their patronage.</li><li>As required performs cash register transactions. Performs all types of cash register transactions cash charge check gift certificates layaway etc. in an accurate and procedurally correct manner.</li><li>Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.</li><li>Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.</li><li>Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.</li><li>Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.</li><li>Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.</li><li>Eligible for and participates in applicable commission and gainsharing sales incentive programs.</li><li>Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar Incumbents may be required to perform all or any combination of the following</li></ul><p>
- Open and close the Food and Beverage Convenience Bar. - Ensure all equipment is turned on during opening of the Minimart and turned off during closing i.e. display merchandiser signs etc. .</p><ul><li>Preheats and display products in heated display merchandiser.</li><li>Ensure sufficient goods and products are readily available for customers by replenishing products and condiments i.e. napkins straws cups lids creamer sugar etc required in the holding bins on the beverage bar.</li><li>Ensure all products remaining at the close of business are time dated when placed in the refrigerator.</li><li>Ensure cleaning of small wares equipment throughout the day and at closing effective time dating of food and beverage products to ensure quality and food integrity.</li><li>Monitors the temperature on refrigerators and freezers a minimum of 3 times daily i.e. early morning mid-day and late afternoon to ensure equipment is maintaining required temperature.</li><li>May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter.</li></ul><p>
Performs other related duties as assigned.</p><div><br>
</div></div><div>
No experience required. High school graduate or equivalent preferred.<div>
</div></div><div><b>
Schedule</b><b>:</b> Part-time (20 - 34.5 hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 29, 2025, 10:59:00 PM</div></div>

SALES ASSOCIATE (MINIMART)

<div></div><div><div><b>Job Number:</b> <b>250002SL</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-California-Port Hueneme</div><div><b>
Organization</b><b>:</b> Port Hueneme<div>
</div><b>
Pay Range</b><b>:</b> 16.85</div><div></div><div><p><br>
Do you desire a career with growth potential?</p><p>
Come work for us as a <b>FEDERAL EMPLOYEE</b> and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families!</p><div>
By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:</div><div></div><ul><li><div><b>
TAX FREE SHOPPING PRIVILEGES</b></div></li><li><div><b>
FREE BUS PASSES/FREE PARKING</b></div></li><li><div><b>
DISCOUNTED TICKETS AT MWR</b></div></li><li><div><b>
ACCESS TO NAVY LODGE HOTELS WORLDWIDE</b></div></li></ul><p><b>
Job Summary:</b></p><ul><li>
As a sales associate you will be the face of our company.</li><li>
You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.</li><li>
You will be directly responsible for assisting customers and helping them recognize the need for our products and services.</li><li>
Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional.</li><li>
Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.</li></ul><p>
 <b>Duties and Responsibilities:</b></p><p>
CUSTOMER SERVICE</p><ul><li>
Proactively engage and make connections with customers.</li><li>
Asking questions and listening to customers&rsquo; needs.</li><li>
Directing customers to merchandise by informing them about upcoming events promotions mobile offers STAR card.</li><li>
Provide premier customer service.</li><li>
Cooperate and build positive inclusive and respectful relationships and take accountability for your own actions and outcomes.</li></ul><p>
ORGANIZATION</p><ul><li>
Maintaining store appearance.</li></ul><p>
SALES</p><ul><li>
Cross-selling products and knowing layout of the store.</li><li>
Make suggestions to customers on the latest trends and current promotions based on the customer&rsquo;s individual needs.</li><li>
Upselling products.</li><li>
Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.</li><li>
Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.</li><li>
Completing various forms of paperwork reports and reconciliation.</li></ul><p>
INVENTORY</p><ul><li>
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.</li><li>
May participate in periodic inventories.</li></ul><p>
DEPENDABILITY</p><ul><li>
Adherence to assigned work schedule.</li><li>
Accurate and complete follow-through on work assignments.</li><li>
Other Duties as assigned.</li></ul><p>
QUALIFICATIONS PRODUCT KNOWLEDGE</p><ul><li>
Basic knowledge of products merchandise.</li></ul><p>
EXPERIENCE</p><ul><li>
Retail experience preferred but not required.</li></ul><p>
COMMUNICATION SKILLS</p><ul><li>
Strong interpersonal and communication skills.</li><li>
Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.</li><li>
Ability to effectively communicate with customers&rsquo; peers and management.</li><li>
Ability to communicate on the telephone with proper etiquette.</li></ul><p>
MATHETMATICAL SKILLS</p><ul><li>
Basic math functions such as addition subtraction multiplication and division.</li></ul><p>
REASONING ABILITY</p><ul><li>
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.</li><li>
Ability to work as part of a team and take initiative independent of direct supervision.</li></ul><p>
PHYSICAL DEMANDS WORK ENVIRONMENT</p><ul><li>
This position involves constant moving talking, hearing, reaching grabbing and standing for at least two consecutive hours.</li><li>
May occasionally involve stooping kneeling crouching and climbing ladders.</li><li>
Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.</li><li>
Work typically performed indoors but may be assigned outdoors depending upon location.</li></ul><p>
OTHER SKILLS</p><ul><li>
Enthusiastic, friendly and energetic with a desire to provide outstanding service.</li></ul><p>
WORK HOURS</p><ul><li>
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.</li></ul><p>
This position may work across multiple departments based on business needs.</p></div><div></div><div><p><br>
No experience required.</p><p>
High school graduate or equivalent preferred.</p><div><br>
</div></div><div><b>
Schedule</b><b>:</b> Part-time (20 - 34.5 hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 25, 2025, 10:59:00 PM</div></div>

SALES ASSOCIATE (Consumables)- Port Hueneme Main Exchange - Part-Time (20.0 - 34.5 Hours)

<div></div><div><div><b>Job Number:</b> <b>2500035I</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-Texas-Fort Worth</div><div><b>
Organization</b><b>:</b> NGIS FT WORTH<div>
</div><b>
Pay Range</b><b>:</b> $16.75</div><div></div><div><p><b><br>
Job Summary:</b></p><p>
 Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled.</p><p><b>
Duties and Responsibilities:</b></p><ul><li>
 Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions</li><li>
Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc.</li><li>
 Greets and welcomes guests upon sight always maintaining outstanding guest relations.</li><li>
Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required.</li><li>
 Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention.</li><li>
Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area.</li><li>
Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times.</li><li>
 Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests.</li><li>
 Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary.</li><li>
Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions.</li><li>
Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe.</li><li>
Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons.</li><li>
Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges.</li><li>
 May be required to retrieve Lost and Found items and contact guests regarding lost or found items.</li><li>
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required.</li><li>
 Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels.</li><li>
Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties.</li><li>
Ensures security of all guests is maintained at all times</li><li>
Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable.</li><li>
 May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur.</li><li>
Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management.</li><li>
Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures.</li><li>
 Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day.</li><li>
 May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable.</li><li>
 May be required to assist in laundry facility and issue deliver supplies to guests.</li><li>
 May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties.</li><li>
Will be required to work all shifts including weekends and holidays as scheduled.</li><li>
May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM.</li><li>
 May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements.</li><li>
Performs other duties as assigned</li></ul><div>
</div></div><div>
GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.<div>
</div></div><div><b>
Schedule</b><b>:</b> Part-time (20 - 34.5 hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 22, 2025, 10:59:00 PM</div></div>

GUEST SERVICE REPRESENTATIVE II (PT)

<div></div><div><div><b>Job Number:</b> <b>2500035D</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-Virginia-Virginia Beach</div><div><b>
Organization</b><b>:</b> NEXCOMHQ<div>
</div><b>
Pay Range</b><b>:</b> $52,632 - $70,939 depending on experience</div><div></div><div><p><b><br>
Job Summary:
</b></p><p>The EEO Analyst supports the NEXCOM Equal Employment Opportunity EEO Department by providing support to the various components of the EEO process requirements and in support of generating statistical reports to ensure full compliance with applicable agency regulatory requirements including 29 CFR Sec.1614 and applicable federal law. Provides supports in the creation of the Management Directive 715 MD715 report and the operations of Barrier Analysis Teams BATs identifying and addressing equal access issues. Provides data analytics relating to the Complaints Program, Disability Program, and the Affirmative Employment Program. Responsible for data analytics to review HR polices procedures and practices for legal compliance and effectiveness. Reports to Complaints Program Manager.</p>
<p><b>
Duties and Responsibilities:
 </b></p><ul><li>Monitor the effectiveness of the Equal Employment Opportunity (EEO) program by compiling and analyzing employment data. Review and analyze employment data to determine NEXCOM's effectiveness in creating the MD-715 Instruction and related Federal employment laws and regulations.</li></ul>
<ul><li>Collect and analyze employee transaction data (hire, promote, termination, compensation, applicant flow data, exit surveys, etc.). Support the barrier analyses process as required under MD-715 to identify barriers to equal access and non-discrimination by performing extensive fact-finding and data analysis. Assist with developing and implementing action plans to eliminate barriers identified and ensure equal access. Analyze activity trends relating to the Complaint program and the Reasonable Accommodations program.</li></ul>
<ul><li>Manages established procedures for maintaining and documenting receipt of informal/formal complaints and reasonable accommodation requests, forwards or acknowledges receipt of documentation to the requester, i.e., Notice of Receipt to the submitters of a proposal for a reasonable accommodation or to acknowledge receipt of a complaint.</li></ul>
<ul><li>Interviews EEO contacts, obtain factual information of a routine or repetitive nature for individuals interested in consulting with an EEO counselor to participate in the reasonable accommodation process. Receives all mandatory information and enough of a description during the intake call to either sufficiently describe the problem in the referral process, or to provide appropriate assistance to solve the problem.</li></ul>
<ul><li>Create weekly, monthly, quarterly, and yearly reports and status updates relating to MD-715, Complaint Program and Reasonable Accommodation process obligations. Assist in collecting and providing information for the development of special reports such as DON OEEO Report, NAVSUP EEO complaints update, data compiled into creating the quarterly CEO briefing, production of the bi-weekly SITSUM, etc.</li></ul>
<ul><li>Assist EEO Managers by maintaining case tracking for EEO Complaint and Reasonable Accommodation (RA) requests, including maintaining detail concerning intake date, relevant facts, inquiry status, close date, and conclusion. Utilizes various Department of Navy (DON) and EEOC databases, i.e., ETK , IRCMS, FEDSEP, NEAT, etc.), and maintains the EEO NEXCOM Share Drive.</li></ul>
<ul><li>Inputs detailed account of the intake call into the ETK and reasonable accommodation data into the DON NEAT system of requests received either by walk-in, telephonic, or EEO hotline.</li></ul>
<ul><li>Following established procedures, coordinates efforts with designated NEXCOM HQ Timekeeper to ensure timely report of work hours for associates assigned to the NEXCOM Enterprise HQ EEO Department.</li></ul>
<ul><li>Refers contact callers to appropriate EEO Manager for resolution. Responsible for obtaining necessary contact information from the caller to refer associate to the designated EEO Program Manager for implementation.</li></ul>
<ul><li>Maintains strict confidentiality of associates files, documents and information obtained within the EEO Department.</li></ul>
<ul><li>Performs limited fact-finding, i.e., researching office files, records or references to obtain information of a routine nature for the complaints and reasonable accommodation programs seek guidance from Director and Deputy when deviating from routine.</li></ul>
<ul><li>Coordinates travel arrangements for the Director and staff; arranges for and produces final appointments and schedules conferences, training and/or meetings.</li></ul>
<ul><li>Assists in preparing routine letters, correspondence, reports, instructions, and directives for the EEO office and maintains correspondence control logs.</li></ul>
<ul><li>Collect and compile statistical and other data and conduct special studies to assess program deficiencies and to assist the AEP manager in developing procedures to improve the participation of targeted groups.</li></ul>
<ul><li>Assist in the development and implementation of NEXCOM-wide communication campaigns to enhance employees' understanding of EEO Department services.</li></ul>
<ul><li>Prepares routine reports requiring the gathering and compiling of information/data from Department operating records, financial records, personnel, payroll records, charts, graphs, spreadsheets, etc. Develops and collects statistical data, as required by the EEO Director.</li></ul>
<ul><li>Hold self and others accountable for measurable high-quality, timely, products based on EEO standard operating procedures.</li></ul>
<ul><li>When requested, assist EEO Managers in establishing, maintaining and improving internal controls, administrative procedures and systems for formal and informal EEO Complaints; identifying best practices for managing requests for reasonable accommodation; and for implementing AEP-related policies and practices.</li></ul>
<ul><li>Assist in the preparation of EEO-related training. Assist in the preparation of briefings to senior leaders and staff to ensure compliance with MD-715 Program requirements. In consultation with the Director Equal Employment Opportunity Office, may be called upon to assist in developing EEO training for supervisory and non-supervisory employees including presentations on the prevention of sexual harassment, No Fear Act requirements, EEO ADR, and Reasonable Accommodation.</li></ul>
<ul><li>On a regular and recurring basis, review EEO laws, court decisions, regulations and personnel policies to determine impact on the EEO Program and recommend appropriate program and policy changes.</li></ul>
<ul><li>Work under the general supervision of a designated supervisor who sets overall programs and objectives.</li></ul>
<ul><li>Perform other related duties as assigned.</li></ul></div><div></div><div><p><b><br>
Total of 5 years experience:</b></p>
<p><b>
GENERAL EXPERIENCE:</b> Three years of experience in non-routine work which enables the applicant to gain an understanding of the various processes, programs, writing basic queries and systems; the ability to gain an understanding of the routine work and receiving the basic elements of ways of resolving problems, applying ways of seeking practical sound judgment and resolving problems; developing the best form of communication with others, both orally and in writing.</p>
<p><b>
OR</b></p>
<p><b>
SUBSTITUTION OF EDUCATION FOR EXPERIENCE</b> 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelors degree for 3 years of general experience.</p>
<p><b>
AND</b></p>
<p><b>
SPECIALIZED EXPERIENCE</b>: Minimum of two to three years of progressively responsible experience in EEO and/or writing queries, analyzing statistical data for systemic problems related to employment, upward mobility, and training with an emphasis in the information technology field.</p>
<p><b>
Required Skills</b></p>
<ul><li>Use Human Resources Information Systems (HRIS) to identify and download employment transaction information (hire, promotion, termination, training, compensation, etc.)</li><li>Research and resolve data irregularities including data discrepancies, missing data and incompatible data</li><li>Conduct statistical analyses of employment transactions.</li><li>Intermediate EXCEL proficiency</li><li>Proven experience managing multiple deadline-driven priorities</li><li>Strong analytical skills and attention to detail</li><li>Excellent oral and written communications and customer service skills</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Ability to work independently and with a team</li></ul>
<p><b>
Preferred Skills</b></p>
<ul><li>Knowledge of EEO/AEP regulations</li><li>Knowledge of PeopleSoft and ability to create PeopleSoft queries</li><li>Advanced EXCEL proficiency</li><li>Previous experience developing MD-715 or Affirmative Action Plan (AAPs)</li><li>Ability to assist in preparing regression analyses and cohort analyses</li><li>Experience with statistical tools, data management, modeling and reporting software (such as SAS)</li></ul><div><br>
</div></div><div><b>
Job</b><b>:</b> EEO</div><div><b>
Schedule</b><b>:</b> Full-Time (35 + hours)</div><div><b>
Unposting Date</b><b>:</b> Oct 24, 2025, 10:59:00 PM</div></div>

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