Urwah Admin

Navy Federal Credit Union

Navy Federal Credit Union is the world’s largest credit union, serving over 15 million members with more than $200 billion in assets. With a workforce of over 25,000 employees across multiple campuses and branches, Navy Federal provides financial products and services tailored to the Armed Forces, Department of Defense, Veterans, and their families. The organization emphasizes a culture of engagement and appreciation, offering competitive pay and benefits to its employees, while focusing on a mission-driven approach to service.

<div>To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.</div>
 <div>Responsibilities</div>
 <div><ul><li>Counsel members on financial wellness, identifying opportunities to deepen relationships</li>
<li>Assist members with submitting consumer loan applications</li>
<li>Analyze, research, and resolve complex account discrepancies and member concerns</li>
<li>Identify and mitigate potential fraud or suspicious account activity</li>
<li>Initiate fee adjustments or service accommodations within defined authority limits</li>
<li>Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience</li>
<li>Comply with all federal regulations and institutional policies related to financial services</li>
<li>Support operational efficiency by minimizing errors and adhering to quality control measures</li>
<li>Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions</li>
<li>Ensure accurate and compliant handling of cash, negotiable instruments, and transactions</li>
<li>May conduct external financial outreach, participating in local events and educational presentations</li>
<li>May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage</li>
<li>May assist with branch vault procedures, including opening, closing, and balancing</li>
<li>May serve as a Branch Office and/or ATM vault custodian</li>
<li>Perform other duties as assigned</li></ul></div>
 <div>Qualifications</div>
 <div><ul><li>Advanced skill building effective relationships through rapport, trust, diplomacy, and tact</li>
<li>Advanced research, analytical, and problem-solving skills</li>
<li>Advanced skill working independently and in a team environment</li>
<li>Advanced skill maintaining composure in a high-production and changing environment</li>
<li>Advanced knowledge of deposit and loan products, services, and operational procedures</li>
<li>Advanced skill navigating multiple systems efficiently and adapt to evolving technologies</li>
<li>Advanced skill exercising sound judgment and make informed decisions</li>
<li>Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment</li>
<li>Advanced verbal and written communication skills to engage with members and colleagues</li> 
</ul>Desired Qualifications
<ul><li>Significant experience in financial services, retail banking, or a credit union environment</li> 
</ul>Additional Information
Hours:
<ul><li>Available Monday - Saturday, hours based on business needs.</li> 
</ul>Location:
<ul><li>6417 Petrie Way Road Baltimore, Maryland 21237</li>
<li>Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.</li>
<li>Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com .</li></ul></div>
 <div>About Us</div>
 <div>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
<ul><li>FORTUNE 100 Best Companies to Work For&reg; 2025</li>
<li>Yello and WayUp Top 100 Internship Programs</li>
<li>Computerworld&reg; Best Places to Work in IT</li>
<li>Newsweek Most Loved Workplaces</li>
<li>2025 PEOPLE&reg; Companies That Care</li>
<li>Newsweek Most Trustworthy Companies in America</li>
<li>Military Times 2025 Best for Vets Employers</li>
<li>Best Companies for Latinos to Work for 2025</li>
<li>Forbes&reg; 2025 America&rsquo;s Best Large Employers</li>
<li>Forbes&reg; 2025 America's Best Employers for New Grads</li>
<li>Forbes&reg; 2025 America's Best Employers for Tech Workers</li>
<li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li>
<li>Military.com Top Military Spouse Employers 2025</li>
<li>2025 Handshake Early Talent Award</li> 
</ul>From Fortune . &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Member Service Representative (Full-Time) - Rosedale

<div>Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Seeking a dedicated professional to enhance credit risk decision-making through quantitative and qualitative data analysis of patterns, insights, and trends for all lending products. Responsibilities include delivering strategic insights into lending product performance, measuring business impact, preparing professional presentations for senior management, and leading business optimization efforts. This role requires strong analytical skills, proficiency in data querying and visualization tools, and communicating complex insights effectively.</div>
 <div>Responsibilities</div>
 <div><ul><li>Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into credit risk</li>
<li>Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations to support business decisions</li>
<li>Lead projects to understand requirements and propose key analytical solutions to drive effective decision-making and influence business objectives</li>
<li>Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems</li>
<li>Develop, maintain, and manage advanced reporting, dashboards, and BI solutions</li>
<li>Collaborate with multiple business units and senior management to accomplish business unit objectives</li>
<li>Effectively communicate data outcomes to business stakeholders and leadership</li>
<li>Mentor and guide less experienced analysts</li>
<li>Perform other duties as assigned</li></ul></div>
 <div>Qualifications</div>
 <div><ul><li>4+ years of experience in data analysis and reporting</li>
<li>Complete knowledge and understanding of business area/specialization</li>
<li>Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow</li>
<li>Advanced knowledge of standard ETL tools and techniques</li>
<li>Advanced knowledge of data warehousing, data cleaning, and other analytical techniques required for data usage</li>
<li>Advanced skill in complex data manipulation across multiple tables</li>
<li>Effective in using statistical methods, mathematical techniques, forecasting, cost-benefit analysis</li>
<li>Skill communicating data analysis and visualizations to nontechnical and senior audiences</li>
<li>Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words</li>
<li>Advanced SQL, R, Python, SAS, or related analytical tool skills</li>
<li>Advanced Tableau, Power BI, or related data visualization tool skills</li>
<li>Advanced Microsoft Excel and PowerPoint skills</li>
<li>Bachelor's degree in Data Science, Statistics, Mathematics, Computers Science, Engineering, or in a related field</li> 
</ul>Desired Qualifications
<ul><li>Advanced degree in Data Science, Statistics, Mathematics, Computers Science, or Engineering</li> 
</ul>Additional Information
Hours:
<ul><li>Monday - Friday, 8:00AM - 4:30PM</li> 
</ul>Location:
<ul><li>5510 Heritage Oaks Drive, Pensacola, FL 32526</li></ul></div>
 <div>About Us</div>
 <div>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
<ul><li>FORTUNE 100 Best Companies to Work For&reg; 2025</li>
<li>Yello and WayUp Top 100 Internship Programs</li>
<li>Computerworld&reg; Best Places to Work in IT</li>
<li>Newsweek Most Loved Workplaces</li>
<li>2025 PEOPLE&reg; Companies That Care</li>
<li>Newsweek Most Trustworthy Companies in America</li>
<li>Military Times 2025 Best for Vets Employers</li>
<li>Best Companies for Latinos to Work for 2025</li>
<li>Forbes&reg; 2025 America&rsquo;s Best Large Employers</li>
<li>Forbes&reg; 2025 America's Best Employers for New Grads</li>
<li>Forbes&reg; 2025 America's Best Employers for Tech Workers</li>
<li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li>
<li>Military.com Top Military Spouse Employers 2025</li>
<li>2025 Handshake Early Talent Award</li> 
</ul>From Fortune . &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Senior Business Intelligence Analyst

<div>To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.</div>
 <div>Responsibilities</div>
 <div><ul><li>Provide basic counseling on available products and services to meet member needs</li>
<li>Assist members with opening and maintaining deposit accounts, loans, and other financial products</li>
<li>Research and resolve basic account discrepancies and service requests</li>
<li>Identify opportunities to cross-service products and enhance member relationships through education</li>
<li>Understand and comply with all relevant federal and institutional regulations related to financial products and services</li>
<li>Support team members by sharing knowledge and best practices as experience grows</li>
<li>Ensure cash and other negotiable instruments are handled properly and securely</li>
<li>Process routine transactions, including deposits, withdrawals, loan payments, and check cashing</li>
<li>Perform other duties as assigned</li></ul></div>
 <div>Qualifications</div>
 <div><ul><li>Experience in building effective relationships through rapport, trust, diplomacy, and tact</li>
<li>Effective research, analytical, and problem-solving skills</li>
<li>Experience working independently and in a team environment</li>
<li>Experience maintaining composure in a high-production and changing environment</li>
<li>Experience navigating multiple systems efficiently and adapt to evolving technologies</li>
<li>Effective skill exercising sound judgment and make informed decisions</li>
<li>Ability to embrace and support change initiatives in a dynamic and continuously evolving environment</li>
<li>Effective verbal and written communication skills to engage with members and colleagues</li> 
</ul>Desired Qualifications
<ul><li>Working knowledge of deposit and loan products, services, and operational procedures</li>
<li>Experience in customer service, preferably in banking or a financial institution</li> 
</ul>Additional Information
Hours:
<ul><li>Available Monday - Saturday, hours based on business needs.</li>
<li>Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)</li> 
</ul>Location:
<ul><li>4142 E. Ontario Ranch Rd, Suite 108 Ontario, California 91762</li>
<li>Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.</li>
<li>Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com .</li></ul></div>
 <div>About Us</div>
 <div>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
<ul><li>FORTUNE 100 Best Companies to Work For&reg; 2025</li>
<li>Yello and WayUp Top 100 Internship Programs</li>
<li>Computerworld&reg; Best Places to Work in IT</li>
<li>Newsweek Most Loved Workplaces</li>
<li>2025 PEOPLE&reg; Companies That Care</li>
<li>Newsweek Most Trustworthy Companies in America</li>
<li>Military Times 2025 Best for Vets Employers</li>
<li>Best Companies for Latinos to Work for 2025</li>
<li>Forbes&reg; 2025 America&rsquo;s Best Large Employers</li>
<li>Forbes&reg; 2025 America's Best Employers for New Grads</li>
<li>Forbes&reg; 2025 America's Best Employers for Tech Workers</li>
<li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li>
<li>Military.com Top Military Spouse Employers 2025</li>
<li>2025 Handshake Early Talent Award</li> 
</ul>From Fortune . &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Member Service Representative (Part-Time) - Ontario Ranch

<div>Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. 
Support Enterprise Data Integrity Services (EDIS) in the development of information lifecycle management requirements, guidelines, and best practices for effectively managing enterprise data across the end-to-end data lifecycle. Provide guidance to stakeholders on the collection, discovery, management, access, use, security, retention, and retirement of data assets. Understand business needs and identify opportunities to mature information lifecycle management capabilities.
Data Quality Focused
Support Enterprise Data Integrity Services (EDIS) in the development of data quality requirements, standards, frameworks, capabilities, and best practices. Lead and influence the evolution of data quality strategies and capabilities that improve data accuracy, reliability, and integrity while ensuring fit for intended use. Serve as a subject matter expert, driving adoption of advanced data quality approaches and tooling. Understand business needs and identify opportunities to mature data quality capabilities.</div>
 <div>Responsibilities</div>
 <div><ul><li>Lead the development and continuous improvement of enterprise data quality, metadata management, information lifecycle management, and data governance standards, frameworks, procedures, and best practices.</li>
<li>Serve as a subject matter expert and trusted advisor to business and technology stakeholders on enterprise data quality and governance capabilities.</li>
<li>Lead the implementation and optimization of enterprise data quality capabilities, including data profiling, monitoring, controls, issue management, and supporting technologies.</li>
<li>Establish, monitor, and report on data quality, governance, metadata, and compliance metrics; analyze trends and provide recommendations to improve enterprise data management practices.</li>
<li>Conduct and oversee data quality and governance assessments, identify control gaps, and recommend corrective actions to improve compliance and operational effectiveness. Drive alignment of data governance and data</li>
<li>Develop and deliver training, documentation, guidance, and mentoring to stakeholders and junior team members.</li>
<li>Support regulatory, audit, risk, and compliance activities, including responses to audits, examinations, and management inquiries.</li>
<li>Communicate complex data governance and data quality concepts, requirements, findings, and recommendations to leadership and stakeholders.</li></ul></div>
 <div>Qualifications</div>
 <div><ul><li>Significant experience in data governance, data quality, metadata management, data engineering, data warehousing, master/reference data management, information lifecycle management, or related enterprise data disciplines.</li>
<li>Advanced experience implementing and managing data quality capabilities, including data profiling, monitoring, controls, issue management, and enterprise data quality platforms.</li>
<li>Advanced knowledge of SQL, data analysis, and data management practices; experience with Python, PySpark, Scala, R, or similar technologies preferred.</li>
<li>Significant experience with modern cloud and data platforms such as Azure, Databricks, Spark, AWS, or Google Cloud.</li>
<li>Strong understanding of regulatory, risk, audit, and compliance requirements, preferably within a financial services environment.</li>
<li>Demonstrated ability to lead complex enterprise initiatives and influence stakeholders across business and technology organizations.</li>
<li>Strong analytical, problem-solving, and root cause analysis skills with the ability to translate findings into actionable recommendations.</li>
<li>Excellent communication, presentation, facilitation, collaboration, and technical writing skills.</li>
<li>Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training, and experience</li> 
</ul>Desired Qualifications
<ul><li>Experience in banking, credit union, or other highly regulated financial services environments.</li></ul> 
Additional Information
Hours:
<ul><li>Monday - Friday, 8:00AM - 4:30PM</li> 
</ul>Location:
<ul><li>820 Follin Lane, Vienna, VA 22180</li>
<li>5510 Heritage Oaks Drive, Pensacola, FL 32526</li>
<li>141 Security Drive, Winchester, VA 22602</li></ul></div>
 <div>About Us</div>
 <div>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
<ul><li>FORTUNE 100 Best Companies to Work For&reg; 2025</li>
<li>Yello and WayUp Top 100 Internship Programs</li>
<li>Computerworld&reg; Best Places to Work in IT</li>
<li>Newsweek Most Loved Workplaces</li>
<li>2025 PEOPLE&reg; Companies That Care</li>
<li>Newsweek Most Trustworthy Companies in America</li>
<li>Military Times 2025 Best for Vets Employers</li>
<li>Best Companies for Latinos to Work for 2025</li>
<li>Forbes&reg; 2025 America&rsquo;s Best Large Employers</li>
<li>Forbes&reg; 2025 America's Best Employers for New Grads</li>
<li>Forbes&reg; 2025 America's Best Employers for Tech Workers</li>
<li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li>
<li>Military.com Top Military Spouse Employers 2025</li>
<li>2025 Handshake Early Talent Award</li> 
</ul>From Fortune . &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Senior Enterprise Data Governance Analyst

<div>To manage the daily operations of a team responsible for the implementation, security, availability, and continuous improvement of Customer Identity and Access Management (CIAM) capabilities supporting member authentication, registration, account recovery, authorization, digital identity protection, and secure access across digital channels. Ensures identity services provide a secure, seamless, and trusted member experience while aligning with organizational objectives. The Manager I manages professionals and/or leaders and is accountable for the performance and results of a team. Decisions are guided by policies, resources, and business plans. Develops, manages, and guides execution of operational initiatives that support tactical objectives while balancing security, member experience, fraud prevention, operational resilience, and regulatory requirements.</div>
 <div>Responsibilities</div>
 <div><ul><li>Manage the design, implementation, and support of continuous monitoring solutions that protect member identities, detect authentication risks, and support fraud prevention objectives.</li>
<li>Oversee the implementation and maintenance of member-facing authentication capabilities, including single sign-on (SSO), multi-factor authentication (MFA), adaptive authentication, and emerging authentication technologies.</li>
<li>Manage the implementation of customer identity, authorization, API access management, identity provider (IdP), and federation solutions supporting digital banking, mobile applications, APIs, and other member-facing services.</li>
<li>Provide technical oversight and support to business and technology teams for member identity protection, privacy, cybersecurity, and data protection initiatives.</li>
<li>Manage daily operational activities supporting member authentication, registration, account recovery, identity lifecycle management, service availability, and related escalations.</li>
<li>Make recommendations for solutions and business process improvements that enhance member security, digital experiences, fraud prevention capabilities, and operational efficiency through new technologies or innovative uses of existing technologies.</li>
<li>Focus on tactical and operational activities that support secure, reliable, and scalable member identity services.</li>
<li>Ensure policies, practices, and procedures supporting member identity security, authentication services, privacy requirements, and regulatory compliance are understood and followed by direct reports, customers, and stakeholders.</li>
<li>Lead production readiness, change management, release coordination, and operational support activities for critical member-facing identity platforms and services.</li>
<li>Partner with digital banking, fraud, cybersecurity, product, operations, and technology teams to deliver secure, resilient, and user-friendly member experiences.</li>
<li>Establish operational priorities, resource plans, and service delivery objectives to support platform stability, modernization efforts, and business commitments.</li>
<li>Manage vendor relationships, technology roadmaps, project deliverables, and cross-functional initiatives supporting CIAM capabilities and digital transformation objectives.</li></ul></div>
 <div>Qualifications</div>
 <div><ul><li>Bachelor&rsquo;s Degree or the equivalent combination of education, training or experience.</li>
<li>5 - 7 years relative work experience.</li>
<li>1 - 3 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.</li>
<li>Experience leading Customer Identity and Access Management (CIAM) platforms supporting large customer or member populations.</li>
<li>Experience managing identity and access management teams responsible for platform engineering, operations, support, service delivery, and product enhancements.</li>
<li>Experience with enterprise identity platforms such as ForgeRock, Ping Identity, Microsoft Entra ID, Okta, Auth0, or similar technologies.</li>
<li>Strong understanding of identity and access management concepts, including customer authentication, MFA, SSO, OAuth 2.0, OpenID Connect (OIDC), SAML, federation, API security, risk-based authentication, and customer identity lifecycle management.</li>
<li>Experience managing member authentication, registration, onboarding, account recovery, authorization, profile management, and identity lifecycle capabilities.</li>
<li>Experience supporting large-scale web, mobile, API, and digital banking authentication solutions.</li>
<li>Experience utilizing device intelligence, behavioral analytics, fraud signals, identity risk services, and adaptive authentication controls to protect customer or member accounts.</li>
<li>Knowledge of cybersecurity principles related to identity security, fraud prevention, privacy, vulnerability management, security remediation, infrastructure hardening, and compliance requirements.</li>
<li>Experience with CI/CD pipeline deployment processes, build automation, release management, environment promotion strategies, deployment validation, and production release coordination.</li>
<li>Demonstrated experience leading change management activities, including planning, coordinating, implementing, validating, and communicating production releases in regulated environments.</li>
<li>Experience operating within cloud and hybrid technology environments, including Microsoft Azure or similar cloud platforms.</li>
<li>Experience with production monitoring, logging, alerting, operational dashboards, incident management, problem management, disaster recovery, and service-level management for critical customer identity platforms.</li>
<li>Ability to support and lead activities within a 24x7 operational environment, including incident response, on-call support, troubleshooting, service restoration, and operational escalation management.</li>
<li>Experience managing complex authentication platforms, including upgrade planning, deployment lifecycle management, platform modernization, migration initiatives, rollback strategies, and production support.</li>
<li>Experience with resource and capacity management, including forecasting staffing needs, workload prioritization, vendor coordination, operational readiness planning, and delivery management.</li>
<li>Proven experience leading geographically distributed teams, contractors, and vendor resources.</li>
<li>Experience managing operational budgets, vendor relationships, strategic roadmaps, and technology investments.</li>
<li>Strong ability to communicate technical concepts to business stakeholders and executive leadership while balancing security, member experience, operational stability, and delivery commitments.</li>
<li>Experience establishing and reporting on KPIs related to authentication success rates, fraud reduction, member adoption, platform availability, operational performance, and customer experience.</li>
<li>Experience in financial services or other highly regulated industries preferred.</li>
<li>Relevant industry certifications such as CISSP, CISM, Security+, Microsoft, Ping Identity, ForgeRock, or equivalent certifications preferred.</li> 
</ul>Additional Information
Hours:
<ul><li>Monday - Friday, 8:00AM - 4:30PM</li> 
</ul>Location:
<ul><li>820 Follin Lane, Vienna, VA 22180</li>
<li>5510 Heritage Oaks Drive, Pensacola, FL 32526</li></ul></div>
 <div>About Us</div>
 <div>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
<ul><li>FORTUNE 100 Best Companies to Work For&reg; 2025</li>
<li>Yello and WayUp Top 100 Internship Programs</li>
<li>Computerworld&reg; Best Places to Work in IT</li>
<li>Newsweek Most Loved Workplaces</li>
<li>2025 PEOPLE&reg; Companies That Care</li>
<li>Newsweek Most Trustworthy Companies in America</li>
<li>Military Times 2025 Best for Vets Employers</li>
<li>Best Companies for Latinos to Work for 2025</li>
<li>Forbes&reg; 2025 America&rsquo;s Best Large Employers</li>
<li>Forbes&reg; 2025 America's Best Employers for New Grads</li>
<li>Forbes&reg; 2025 America's Best Employers for Tech Workers</li>
<li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li>
<li>Military.com Top Military Spouse Employers 2025</li>
<li>2025 Handshake Early Talent Award</li> 
</ul>From Fortune . &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Manager I, Identity and Access Management (CIAM)

<div>
 
 Overview
 
 
 
 To process first mortgage loans in accordance with applicable federal/state laws, as well as Navy Federal's policies and procedures. Assume responsibility as the point person and coordinate processing the loan file from the time of warm handoff from loan origination through disposition. Responsible for gathering and reviewing required member and third-party documentation for accuracy in meeting loan requirements. Ensure timely review and submission to underwriting and closing partners in compliance with Navy Federal and regulatory guidelines. Complete any necessary follow up steps and communicate loan status with the member and other involved parties while ensuring clear and concise documentation of statuses are updated as the loan progresses through the loan origination system. Manage process flow and deliverables in order to meet the member's expected closing date. To perform moderately complex mortgage processing functions under supervision.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Process first mortgage loans in accordance with applicable federal/state laws, as well as Navy Federal's policies and procedures
 </li>
 <li>
 Establish and maintain contact with members and external third parties, such as real estate agents (if/when applicable); to guide and follow mortgage loan process from warm handoff by loan officer through loan closing process
 </li>
 <li>
 If changes to the loan occur during the course of processing the loan, such as appraisal amount or financial circumstances, processor will continue to qualify applicants as necessary; may interview and counsel members regarding mortgage loan products and make adjustments accordingly
 </li>
 <li>
 Provide detailed mortgage information to members regarding mortgage requirements, products, related services, policies &amp; rates
 </li>
 <li>
 Clarify complexities of the mortgage/equity loan process
 </li>
 <li>
 Evaluate, personalize, and recommend financing alternatives
 </li>
 <li>
 Obtain, review and verify mortgage applications have required loan documentation, such as title insurance, appraisals, loan applications, credit reports, and income and asset declarations are accurate and provided promptly to underwriters for loan approval
 </li>
 <li>
 Request and obtain any additional documentation needed from the member to meet loan requirements
 </li>
 <li>
 Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority
 </li>
 <li>
 Validate automated underwriting decision per delegated authority
 </li>
 <li>
 Ensure progress and inclusion of required mortgage processing information
 </li>
 <li>
 Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations; apply and communicate changes impacted by related regulatory requirements, practices and legislation updates
 </li>
 <li>
 Determine and advise members on approved loan conditions and documentation requirements
 </li>
 <li>
 Communicate and document loan decisions so that involved parties are well-informed
 </li>
 <li>
 Ensure loans are compliant with RESPA guidelines prior to submission for quality assurance review and closing
 </li>
 <li>
 Coordinate settlement dates with members, attorneys, and realtors
 </li>
 <li>
 Reconcile changes, revisions and corrections with closing agents and settlement attorneys to ensure accurate and efficient processing of mortgage loans
 </li>
 <li>
 Analyze, research, and resolve discrepancies, problems &amp; issues related to member accounts/loans; may require additional interaction with members, other staff and outside contacts for completion
 </li>
 <li>
 Prepare and review loan activity reports to effectively track status updates, provide pipeline metrics and quickly identify/address items in need of attention
 </li>
 <li>
 Perform other duties as assigned
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in working in a high volume, fast paced environment
 </li>
 <li>
 Familiarity with Real Estate Lending systems, policies, procedures, practices and/or actions
 </li>
 <li>
 Familiarity with mortgage/equity loan processing, closing and documentation requirements and regulations
 </li>
 <li>
 Exposure to financial transaction/processing related responsibilities
 </li>
 <li>
 Exposure to working in member/customer service preferably in a call center/retail banking/financial institution
 </li>
 <li>
 Familiarity with financial institution and lending practices, principles and regulations
 </li>
 <li>
 Experience in managing multiple priorities independently and/or in a team environment to achieve goals
 </li>
 <li>
 Ability to work effectively and efficiently with automated systems
 </li>
 <li>
 Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
 </li>
 <li>
 Effective word processing and spreadsheet software skills
 </li>
 <li>
 Effective skill maintaining accuracy with attention to detail and meeting deadlines
 </li>
 <li>
 Effective research, analytical, and problem-solving skills
 </li>
 <li>
 Effective skill exercising initiative and using good judgment to make sound decisions
 </li>
 <li>
 Effective verbal and written communication skills
 </li>
 <li>
 Effective skill performing mathematical calculations and working accurately with numbers
 
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Working knowledge of Navy Federal products, services, programs, policies and procedures
 </li>
 <li>
 Familiarity with Empower LOS system is a plus
 </li>
 <li>
 Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Hours:
 
 
 
 <ul>
 <li>
 Monday - Friday, 8:30AM - 5:00PM
 
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 <ul>
 <li>
 5550 Heritage Oaks Drive Pensacola, FL 32526
 </li>
 <li>
 141 Security Drive Winchester, VA 22602
 </li>
 <li>
 5455 Rings Road Dublin, OH 43017
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
 
 
 Our approach to careers is simple yet powerful: Make our mission your passion.
 
 
 <ul>
 <li>
 FORTUNE 100 Best Companies to Work For&reg; 2026
 </li>
 <li>
 Yello and WayUp Top 100 Internship Programs 2025
 </li>
 <li>
 Computerworld&reg; Best Places to Work in IT 2026
 </li>
 <li>
 Most Loved Workplace &ndash; America&rsquo;s Top Most Loved Workplaces&reg; 2025
 </li>
 <li>
 2025 PEOPLE&reg; Companies That Care
 </li>
 <li>
 Newsweek Most Trustworthy Companies in America 2026
 </li>
 <li>
 Military Times 2025 Best for Vets Employers
 </li>
 <li>
 Forbes&reg; 2026 America's Best Large Employers
 </li>
 <li>
 Forbes&reg; 2025 America's Best Employers for New Grads
 </li>
 <li>
 Forbes&reg; 2025 America's Best Employers for Tech Workers
 </li>
 <li>
 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
 </li>
 <li>
 Military.com Top Military Spouse Employers 2025
 </li>
 <li>
 2026 Handshake Early Talent Award
 </li>
 <li>
 Newsweek America&rsquo;s Greatest Workplaces for Culture, Belonging and Community 2026
 
 
 
 </li>
 </ul>
 From Fortune Magazine. &copy; 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
 
 
 
 Equal Employment Opportunity:
 
 All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
 
 
 
 Accommodations:
 
 If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
 
 
 
 Disclaimers:
 
 Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
 
 
 
 Protect Yourself from Job Scams:
 
 Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
 
 
 
 Bank Secrecy Act:
 
 Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
</div>

Mortgage Processor I

Join Navy Federal Credit Union and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.