Qureos Mentor

Nelnet

<div><div>Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.</div><div></div><div><br>
As a Nelnet company, the perks at NBS go beyond our benefits package. You&rsquo;re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.</div>
The CRM Solutions Analyst will play a pivotal role in bridging the gap between business requirements and technical solutions, facilitating the ongoing improvement and optimization of the organization's CRM platform. This position requires a deep understanding of Creatio functionality and the ability to align it with specific business needs. The role focuses on enhancing CRM processes, supporting end-users, and driving system adoption to maximize value and efficiency.<div>
This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.</div><div></div><div>
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.</div><div></div><div>
Job Responsibilities:<br>
<i>Critical CRM System Management:</i></div><ul><li><div>
Collaborate with stakeholders to document requirements and translate business needs into actionable specifications.</div></li><li><div>
Configure and customize Creatio to meet business requirements.</div></li><li><div>
Support implementation and maintenance, including data migration and integrations.</div></li><li><div>
Evaluate and optimize the CRM system's effectiveness and automate processes.</div></li></ul><div></div><div><i>
User Support and Adoption:</i></div><ul><li><div>
Provide user support, troubleshoot issues, and ensure system performance.</div></li><li><div>
Increase user adoption through training, communication, and documentation.</div></li><li><div>
Gather user feedback for iterative system improvements.</div></li></ul><div></div><div><i>
Process Improvement and Change Management:</i></div><ul><li><div>
Identify and implement process improvements and system optimizations.</div></li><li><div>
Support change management for system upgrades and transitions.</div></li><li><div>
Analyze workflows to align with organizational goals and best practices.</div></li></ul><div></div><div><i>
Project Collaboration and Communication:</i></div><ul><li><div>
Assist with roadmap planning, feature prioritization, and release management.</div></li><li><div>
Manage project plans, timelines, and budgets.</div></li><li><div>
Collaborate across teams and maintain stakeholder relationships.</div></li></ul><div>
Education:</div><ul><li><div>
Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
Proven experience as a Business Analyst, with a focus on CRM systems or similar platforms.</div></li><li><div>
Strong understanding of Creatio functionality and no-code automation capabilities.</div></li><li><div>
Experience in CRM workflow and automation best practices.</div></li><li><div>
Familiarity with system administration and security, including user management, permissions, and data access.</div></li><li><div>
Demonstrated ability to deliver frequent, high business-value features.</div></li></ul><div></div><div>
Competencies - Skills/Knowledge/Abilities:<br>
<i>Technical Skills:</i></div><ul><li><div>
Expertise in CRM administration, configuration, and data management.</div></li><li><div>
Skilled in workflow analysis, system optimization, and process automation.</div></li><li><div>
Ability to monitor performance and resolve technical issues.</div></li><li><div>
Knowledge of change management and prioritization methodologies.</div></li><li><div>
Creatio certifications (e.g., Analyst, Product Expert) are highly desirable.</div></li></ul><div></div><div><i>
Interpersonal Skills:</i></div><ul><li><div>
Excellent communication and presentation skills.</div></li><li><div>
Strong teamwork and independent work abilities.</div></li><li><div>
Highly organized with problem-solving skills and attention to detail.</div></li><li><div>
Sound business judgment and confidentiality.</div></li><li><div>
Commitment to learning and process improvement.</div></li></ul><div></div><div>
Pay range for this role is $80,000-$95,000 annually, depending on experience.</div><div>
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance &amp; AD&amp;D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: <div>LINK</div>.</div><div>
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.</div><div></div><div>
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or <div>corporaterecruiting@nelnet.net</div>.</div><div></div><div>
Nelnet is a Drug Free and Tobacco Free Workplace.</div></div>

CRM Solutions Analyst

<div><div>Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.</div><div></div><div>
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.</div><div></div>
Nelnet&rsquo;s Corporate Communications department is seeking a detail-oriented Corporate Marketing and Communications Strategist to join our fast-paced internal communications team. This position integrates content creation and review, internal marketing strategy, campaign execution, project management, stakeholder collaboration, and oversight of communication channels to support Nelnet&rsquo;s business units as well as company-wide initiatives.<br>
<br>
The ideal candidate has corporate or agency experience and excels at connecting people to purpose, driving engagement through clear, inspiring communications plans and content, and ensuring message consistency across a variety of internal platforms and experiences.<br>
<br>
With the support of other members of the team, the role&rsquo;s primary objective is to enhance and maintain a culture of awareness, connection, and engagement through compelling content and effective digital platforms/channels.<br>
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The position is based in downtown Lincoln, NE, at Nelnet&rsquo;s newly renovated headquarters, and requires in-office work with some remote flexibility. The role reports to the Director of Corporate Communications and includes supervision and mentorship of a part-time communications intern.<div>
JOB RESPONSIBILITIES:</div><div><br>
Strategic Communications</div><ul><li><div>
Support the development and execution of department and organization-wide content strategy.</div></li><li><div>
Serve as strategic resource for various internal organization-wide campaigns, initiatives, and one-off projects in collaboration with planning committees and/or key stakeholders.</div></li><li><div>
Develop and execute internal communications plans aligned with business goals and initiatives.</div></li><li><div>
Assist with change management communications and special projects as needed.</div></li><li><div>
Collaborate with team leads and internal stakeholders to evaluate the success of content, channels, and campaigns, providing insights and recommendations for continuous improvement.</div></li></ul><div></div><div>
Content Creation, Review, and Editing</div><ul><li><div>
Assist in writing, editing, reviewing, and optimizing content including emails, intranet posts, campaign deliverables, leadership messages, and event materials.</div></li><li><div>
Maintain brand consistency, ensure message clarity, and align all communications with strategic goals.</div></li><li><div>
Review creative assets for accuracy, grammar, brand consistency, and technical quality prior to final stakeholder review and final production/distribution</div></li></ul><div></div><div>
Channel and Platform Management</div><ul><li><div>
Lead strategic initiatives to enhance internal communication platforms and channels by improving processes, elevating standards, and driving optimization across digital content, design, and site management.</div></li><li><div>
Responsible for overseeing the Nelnet Communications inbox and providing timely responses to inquiries.</div></li><li><div>
Stay up to date about internal communications best practices and optimization strategies related to technology, digital platforms, communication channels as well as general structure and design.</div></li></ul><div></div><div>
Project Management and Resource Coordination</div><ul><li><div>
Manage multiple concurrent projects using project management software.</div></li><li><div>
Collaborate with creative, traffic, and production teams to track timelines, assign resources, and maintain visibility on priorities, ensuring projects are delivered on time, on budget, and with excellence.</div></li><li><div>
Serve as a trusted communications partner to internal business areas, keeping partners and key stakeholders well-informed.</div></li></ul><div></div><div>
Event Planning and Support</div><ul><li><div>
Assist in planning and executing small- and large-scale internal events such as annual leadership meetings, innovation sessions, and campaign rollouts.</div></li></ul><div></div><div>
AI Integration for Efficiency</div><ul><li><div>
Utilize artificial intelligence (AI) tools (e.g., Microsoft Copilot) to enhance workflows, streamline content creation, summarize meeting notes, and improve communication strategy execution.</div></li></ul><div></div><div>
Mentorship</div><ul><li><div>
Provide leadership, mentorship, and guidance to a part-time intern.</div></li></ul><div>
Qualifications</div><div></div><ul><li><div>
Bachelor&rsquo;s degree in Communications, Journalism, Public Relations, Marketing, or a related field.</div></li><li><div>
3&ndash;5 years of experience in corporate, agency, or public-sector communications.</div></li><li><div>
Exceptional storytelling, writing, editing, and proofreading skills.</div></li><li><div>
Strong project management and organizational skills with the ability to manage multiple projects simultaneously and deliver high-quality work on time.</div></li><li><div>
Experience managing internal communications channels and digital platforms with a demonstrated ability to develop and execute internal communication strategies that align with organizational goals.</div></li><li><div>
Proven experience translating complex business priorities into clear, compelling messaging across multiple internal channels.</div></li><li><div>
Proficiency in Microsoft 365 (especially Teams, Outlook, SharePoint, and Copilot tools).</div></li><li><div>
Comfortable exploring and adopting AI-powered tools to improve workflows and creative output.</div></li><li><div>
Emotionally intelligent with audience awareness and ability to adapt messaging for impact.</div></li><li><div>
Self-motivated with the ability to work independently and collaboratively in a fast-paced, deadline-driven environment.</div></li></ul><div>
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance &amp; AD&amp;D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: <div>LINK</div>.</div><div></div><div>
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.</div><div></div><div>
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or <div>corporaterecruiting@nelnet.net</div>.</div><div></div><div>
Nelnet is a Drug Free and Tobacco Free Workplace.</div></div>

Corporate Marketing and Communications Strategist

Join Nelnet and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nelnet

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CRM Solutions Analyst

Corporate Marketing and Communications Strategist