Qureos Mentor

Nemacolin

Discover the magic of Nemacolin, a resort in the Laurel Highlands of southwestern Pennsylvania. Award-winning and ever-evolving, Nemacolin is a premier destination to launch a career in the hospitality industry. Explore how far you can go with Nemacolin and let the adventure begin.

<div>POSITION SUMMARY

The Guest Experience Supervisor is responsible for providing luxury service to every guest according to the Nemacolin standards. They will lead the Guest Experience Team to support our butler program - including Concierge, Front Office, Welcome Gate, and Phone Operator tasks. They must be able to facilitate clear communication between the pre-arrival team, butlers, valet, and related departments to ensure an exceptional experience for our guests. The selected candidate will be expected to accommodate guest needs and requests at every touchpoint of the operation, while showcasing quality problem solving skills and the ability to offer alternatives as needed to promote the overall guest experience.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
<ul>
<li>Oversee the Guest Experience administrative duties including running reports, coding invoices, and tracking commissions.</li>
<li>Lead the Guest Experience team on their daily communications, including phone calls, texts, and emails to dispatch guest requests.
</li><li>Audit verbal and written communications on all services and facilities to each guest upon request</li>
<li>Create SOPs and provide training and support to the Guest Experience team on how to best provide guests with dining suggestions, make activity reservations, book travel arrangements, and confirm babysitting services for guests.</li>
<li>Lead the Guest Experience team in confirming floral, balloon, VIP, and amenity orders.
</li><li>Audit itineraries to ensure the best possible stay for all transient guests.</li>
<li>Coordinate with the Pre-Arrival/Welcome Team to ensure all requests are noted.</li>
<li>Expert knowledge of SMS Host, Hapi, Spa Soft, Seven Rooms, HotSOS, Zingle, and Medallia systems</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
<ul>
<li>At least two years experience in a leadership role</li>
<li>Knowledge of resort and guest services software</li>
<li>Excellent customer/guest service skills</li>
<li>Ability to perform effectively in a fast-paced environment.</li>
<li>Ability to train and motivate other associates.</li>
<li>Strong organizational skills</li>
<li>Ability to effectively perform multiple tasks.</li>
<li>Assist with supporting the butlers and Guest Services department as needed.</li>
</ul>
These skills and abilities are typically acquired through the completion of a bachelor&rsquo;s degree or equivalent, as well as through a minimum of five years of experience in a secretarial or administrative capacity. Four years&rsquo; experience in an executive assistant capacity preferred.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management&rsquo;s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required. 


Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania&rsquo;s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development &amp; Recognition
<ul>
<li>Paid training and continuous learning opportunities</li>
<li>Leadership development and accelerated leadership pathways</li>
<li>Mentorship, coaching, and cross-functional experience</li>
<li>Monthly recognition opportunities for associates, leaders, and teams</li>
</ul>
Benefits Designed for Well-Being and Lifestyle
<ul>
<li>Competitive compensation and attractive 401(k) program</li>
<li>Medical, dental, and vision coverage available</li>
<li>Paid time off</li>
<li>Educational and career advancement support</li>
<li>Savings across resort dining, retail, spa, and activities</li>
<li>Discounted associate meals, dry cleaning, and uniform services</li>
<li>Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community</li>
</ul>
A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania&rsquo;s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels &amp; Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.

(Keywords: Morgantown, Pennsylvania, Uniontown, Farmington, Confluence, Markleysburg, Pittsburgh, Lemont Furnace, Mount Pleasant, Washington, Greene County, Westmoreland, Fayette, Hotel, Hospitality, luxury, resort, Lodge, Front Desk, lodging, Assistant, personal, customer service, jobs near me)
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Guest Experience Supervisor - The Grand Lodge

Mix and serves alcoholic and non-alcoholic beverages to guests staying and visiting Nemacolin while providing a pleasant and social atmosphere for all patrons. Promotes responsible drinking practices by effectively influencing patron's drinking behavior within the &quot;Dram Shop&quot; law guidelines. Rotates between distinctly different work environments throughout the resort while performing both &quot;front&quot; and &quot;service&quot; bartending functions. Additionally, when assigned to support special banquet functions, sets up portable bars and dispenses drinks accordingly. Duties: Mixing ingredients liquors, sodas, water, and juices to prepare alcoholic and non-alcoholic drinks. Cleaning and sanitizing bar areas. Use of NCR cashiering, collecting money and coordinating paperwork. Engaging in conversation with guests. Ordering necessary supplies. Preparing fruits and garnishes for drinks. Be sure that all guests served are 21 years of age. Knowledge of products and preparation of them Maintaining cash bank and making cash drop Ordering supplied needed for next day Have lighter and cigar cutter while working Keep area clean and organized at all times making sure that guest and associates remain safe Pass on necessary information to manager/associates for next shift Put all supplies away Qualifications: Must be 21 years or older. Must be friendly and outgoing. Needs to possess excellent communicative skills. Must be able to work variable hours, including holidays, nights and weekends. Must be willing to perform other reasonable requests of management. Must have successfully completed or be willing to complete a mandatory Intervention Procedural Training Program in the handling of intoxicated guests. Computer knowledge. Knowledge of mixing and preparing a variety of drinks. Must be able to speak English. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania&rsquo;s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth &amp; Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits &amp; Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic. About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania&rsquo;s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels &amp; Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey. (Keywords: Bartender, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)

Bartender - Seasonal

ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. Strong preparation skills &ndash; including but not limited to setting up workspace for shift, following health regulations &amp; best practices, stocking specialty items, working with culinary teams to maintain the food inventory, including but not limited to cakes &amp; pastries. Responsible for securing &amp; protecting assets of the company, including but not limited to beer, wine, food &amp; specialty retail items. Knowledge of POS &ndash; point of sales - &amp; usage. Obtains &amp; maintains RAMP certification through the state of PA, following state regulations regarding responsible alcohol service. Adheres to cash handling &amp; SOPs for tender transactions. Assists with EOM inventory, alongside leadership. Crafting espresso beverages &amp; executing other beverage requests Creating a genuine experience for dining &amp; beverage service, following all SOPs &amp; SOS, resort standards &amp; guest expectations. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Friendly and outgoing personality. Excellent communication skills. Ability to stand for an extended period of time. Must be at least 18 years of age. Must be able to lift up to 25lbs. Must be able to speak the English language fluently. Must be able to handle high-pressure situations. Previous barista experience preferred Must be able to work a variety of shifts &ndash; including holidays, weekends, evenings, etc. Strong organizational skills &amp; ability to prioritize tasks. Ability to interface professionally with business contacts and customers. Strong understanding of hospitality industry helpful. These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role. This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management&rsquo;s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania&rsquo;s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth &amp; Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits &amp; Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic. About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania&rsquo;s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels &amp; Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey. (Keywords: Cashier, Barista, Coffee Shop, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)

Barista/Cook - Golf Course - Seasonal

<div>ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
<ul>
<li>Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.</li>
<li>Strong preparation skills &ndash; including but not limited to setting up workspace for shift, following health regulations &amp; best practices, stocking specialty items, working with culinary teams to maintain the food inventory, including but not limited to cakes &amp; pastries.</li>
<li>Responsible for securing &amp; protecting assets of the company, including but not limited to beer, wine, food &amp; specialty retail items.</li>
<li>Knowledge of POS &ndash; point of sales - &amp; usage.</li>
<li>Obtains &amp; maintains RAMP certification through the state of PA, following state regulations regarding responsible alcohol service.</li>
<li>Adheres to cash handling &amp; SOPs for tender transactions.</li>
<li>Assists with EOM inventory, alongside leadership.</li>
<li>Crafting espresso beverages &amp; executing other beverage requests</li>
<li>Creating a genuine experience for dining &amp; beverage service, following all SOPs &amp; SOS, resort standards &amp; guest expectations.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul>
<li>Friendly and outgoing personality.</li>
<li>Excellent communication skills.</li>
<li>Ability to stand for an extended period of time.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to lift up to 25lbs.</li>
<li>Must be able to speak the English language fluently.</li>
<li>Must be able to handle high-pressure situations.</li>
<li>Previous barista experience preferred</li>
<li>Must be able to work a variety of shifts &ndash; including holidays, weekends, evenings, etc.</li>
<li>Strong organizational skills &amp; ability to prioritize tasks.</li>
<li>Ability to interface professionally with business contacts and customers.</li>
<li>Strong understanding of hospitality industry helpful.</li>
</ul>
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management&rsquo;s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania&rsquo;s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth &amp; Development
<ul>
<li>Paid training and structured onboarding</li>
<li>Hands-on learning and cross-department opportunities</li>
<li>Clear pathways for advancement and internal promotion</li>
<li>Recognition through individual and team honors</li>
</ul>
Benefits &amp; Everyday Perks
<ul>
<li>Competitive hourly wages and attractive 401(k) program</li>
<li>Medical, dental, and vision coverage for eligible associates</li>
<li>Paid time off and holiday compensation</li>
<li>Discounted associate meals and uniform services</li>
<li>Savings across resort dining, retail, spa, and activities</li>
<li>Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community</li>
</ul>
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania&rsquo;s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels &amp; Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

(Keywords: Cashier, Barista, Coffee Shop, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)</div>

Barista - Seasonal

Barista