Qureos Mentor

Nemours Children's Health

<div>Nemours is seeking a Patient Services Specialist II (Primary Care, Sanford), FULL-TIME, to join our Primary Care team in Sanford, Florida.
 
 
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.
<ul><li>Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
</li><li>Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
</li><li>Coordinate all necessary paperwork for registration, scheduling, and appointment.
</li><li>Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
</li><li>Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
</li><li>Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
</li><li>Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
</li><li>Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
</li><li>Ensures coding information is complete on billing documents.
</li><li>All other duties as assigned by supervisor.
</li></ul>Job Requirements
<ul><li>High School Diploma required.
</li><li>Specialized (1 year of training beyond high school).
</li><li>Minimum of one (1) to three (3) years' experience preferred.
</li><li>Customer Service and Healthcare experience preferred.
</li><li>Medical Office/Call Center experience preferred.
</li><li>Travel to other primary care locations as needed for coverage is required.
</li></ul>What We Offer
<ul><li>Competitive base compensation in the top quartile of the market
</li><li>Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
</li><li>Comprehensive benefits: health, life, dental, vision
</li><li>403B with employer match
</li><li>Licensure, CME and dues allowance
</li><li>Not-for-profit status; eligibility for Public Service Loan Forgiveness
</li><li>For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
</li></ul>Located in Orlando, Fla., Nemours Children&rsquo;s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area&rsquo;s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children&rsquo;s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care
#LI-MW1</div>

Patient Services Specialist II (Primary Care, Sanford)

<div>Nemours is seeking an Orthopedic Scribe (Full-Time, Temp), to join our team in Melbourne or Orlando, Florida.
Schedule: Monday - Friday. 8:00AM - 4:30PM. Must be able to travel to our Melbourn Clinic 3 - 4 days a week based on business needs.
Primarily based in the Melbourne Clinic with an additional 1 - 2 days of potential travel to other Central Florida satellite locations including Nemours Children's Hospital.
The Orthopedic Scribe serves to document patient/parent/guardian information during a clinical visit/encounter as directed by the Orthopedic provider, providing real-time charting by shadowing in the clinic. The Orthopedic Scribe possesses skills, knowledge, and experience specifically within Orthopedics. Tasks for this role include, but not limited to, patient data collection, preparing patient for provider visit, and assisting provider as needed. The role may also be required to assist with appointment check-in, check-out, or scheduling to help support clinic flow as needed or instructed by their manager or the Orthopedic provider to which they are assigned.
<ul><li>Shadows the medical provider during the medical exam and records the details in the medical record.
</li><li>Assists provider with examinations, procedures, and treatments.
</li><li>Documents patient communication and intake information (may include height, weight, head and abdominal circumference, blood pressure, vision and hearing screening, pulse oximetry) accurately and appropriately.
</li><li>Conducts Family Education Assessment, pain question, and medication reconciliation.
</li><li>Maintains confidentiality and meets HIPAA standards.
</li><li>Prepares exam rooms, clinic equipment, and computer for patient visit as needed.
</li><li>Performs appointment check-in, check-out, and scheduling as needed, as well as other administrative and clinical tasks as assigned by supervisor/manager or physician within legal (including federal and state statutes, regulations, opinions, and rulings) and ethical boundaries.
</li><li>All other duties as assigned by supervisor.
</li></ul>Job Requirements
<ul><li>High School Diploma required.
</li><li>Specialized (One (1) year of training beyond high school.)
</li><li>Minimum 6 months of experience.
</li><li>Computer skills, ability to type minimum 45wpm required.
</li><li>Must have customer service, organization, and time management skills.
</li><li>Knowledge of medical terminology.
</li>Travel to our Melbourne Clinic required. 
<li>
</li></ul><div></div>#LI-MW1</div>

Orthopedic Scribe - Temp (CASUAL)

<div>Nemours is seeking an Imaging Informatics Associate Analyst (Cardiology), Full-Time, to join our Nemours Children's Heath team in Orlando, Florida
Position requires on site presence at Nemours Children's Hospital, Florida for the first 90 days followed by ongoing 2-3 days per week depending on customer needs. Qualified applicants should have experience with PACS, DICOM, HL7, and imaging informatics workflows.
This position is responsible for providing direct support to end users in the efficient and accurate utilization of IS Imaging Informatics applications and the electronic medical record as it relates to imaging. Associate Analysts participate in building, testing and validating of new functionality and engaging in custom configuration activities. Associate Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications. The Associate Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data and systems integrity risks.
<ul><li>Achieve and maintain application specific certification in accordance with vendor requirements when available.
</li><li>Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of IS imaging informatics applications and the electronic medical record as it relates to imaging.
</li><li>Conduct clinical workflow analysis and assess the need for workflow redesign and process improvement.
</li><li>Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards for the electronic environment.
</li><li>Provide support of the Teleradiology program including project scoping, implementation, and daily management of issues, updates and enhancements.
</li><li>Participate in the evaluation, testing and validation of new release and upgrade functionality.
</li><li>Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals.
</li><li>Facilitate change and employ change management methods in advancing innovation, technology and decision support.
</li><li>Respond to assigned Service Now tickets within the defined timeframes.
</li></ul>Job Requirements
<ul><li>Associate's Degree required with a minimum of 1 year of related experience preferred. 3 years of experience required in lieu of degree with active enrollment in pursuit of degree demonstrated within the first 90-days of hire. Must obtain Associate's Degree or higher within three years of hire into role.
</li><li>Minimum 1 year experience in a clinical setting, preferred.
</li><li>Prior Nursing, Clinical experience, or Healthcare Operation experience, preferred.
</li><li>If an RN, must maintain current RN license.
</li><li>Achieve and maintain one or more application specific certification in accordance with vendor requirements required.
</li><li>Certified Imaging Informatics Professional (CIIP) preferred.
</li>Travel required as needed. 
<li>
</li></ul>#LI-EP1</div>

Imaging Informatics Associate Analyst (Cardiology)

<div>Nemours Children's Health is seeking an IS Business Application Manager to join or team. Preferred location is either Orlando, Florida, Jacksonville, Florida or Wilmington, Delaware. Will consider a remote candidate, however, periodic travel will be required to one of our onsite locations.
The Manager leads the ongoing operations of the Epic Scheduling team, including the support, build, and optimization of scheduling applications such as Cadence, Hello World, and Cheers, aligned with other related access applications, such as MyChart. This role requires deep technical expertise in Epic scheduling applications and their integrations to ensure systems are stable, scalable, and aligned with access and capacity goals. The Manager oversees a team of analysts responsible for system configuration, enhancements, and issue resolution, and partners across access, clinical, operational, and IT teams to translate complex business needs into reliable, technically sound workflows that support consistent, patient-centered scheduling across regions and specialties.
This role is accountable for team performance, system integrity, and continuous improvement, with direct responsibility for ensuring strong technical rigor across build, testing, implementation, and support. As a hands-on IS leader, the Manager provides technical oversight and guidance on system design, configuration standards, integrations, and release readiness. The Manager oversees associate development and performance management, contributes to prioritization and resource planning, and ensures adherence to system governance, change control, and organizational processes, while advancing technology solutions that drive efficient operations and measurable improvements in patient access.
Essential Functions
<ul><li>Maintains a strong understanding of organizational access goals, operational workflows, and clinical scheduling needs, applying deep technical knowledge of Epic scheduling applications (Cadence, Hello World, Cheers, MyChart) to ensure systems are built and optimized to support capacity, access, and patient experience.
</li><li>Leads day-to-day operations of the Epic Scheduling team, balancing multiple priorities across support, enhancements, and strategic initiatives while ensuring responsive, high-quality service to operational and clinical partners.
</li><li>Leads, develops, and manages a team of analysts supporting Epic scheduling applications across the enterprise. Ensures appropriate staffing, onboarding, ongoing training, and certification; provides coaching and performance management; and fosters a culture aligned with Nemours Standards of Behavior.
</li><li>Translates strategic access and operational priorities into system capabilities, ensuring Epic scheduling builds and enhancements consistently align with enterprise goals and drive measurable improvements in access, utilization, and workflow efficiency.
</li><li>Serves as a technical subject matter expert in Epic scheduling applications and a key partner to access, clinical, and operational teams, ensuring system design, configuration, and integrations support safe, reliable, and high-quality care delivery workflows.
</li><li>Manages team capacity and resource allocation across a high volume of operational and strategic work, including intake, prioritization, and escalation of requests. Identifies gaps and partners with leadership on staffing and resourcing strategies to meet demand.
</li><li>Coordinates and executes work across cross-functional teams, including access, operations, informatics, and IT, providing technical leadership on Epic scheduling design, configuration, and integrations to deliver enhancements and projects that improve workflows, standardization, and patient outcomes.
</li><li>Ensures builds are aligned with scheduling system standards, governance, and best practices in partnership with access, clinical, operational, and IT leadership to ensure consistency across regions and specialties.
</li><li>Drives continuous improvement by identifying opportunities to enhance system performance, streamline workflows, and improve scheduling effectiveness, supporting organizational quality, access, and patient experience goals.
</li><li>Leads problem-solving for complex system and workflow issues, leveraging deep technical expertise to conduct root cause analysis and implement sustainable solutions that improve system performance and reliability.
</li></ul>Job Requirements
<ul><li>Bachelor's degree required.
</li><li>3-5 years of analyst level experience supporting healthcare systems, including user software support or business department applications support required.
</li><li>Epic certification required.
</li><li>Demonstrated leadership skills, with the ability to work with multi-departmental teams and peers.
</li><li>Strong software and application knowledge with base knowledge of relevant technologies and operating systems. Experience with the design, development and implementation of new technical architectures.
</li></ul>#LI-EP1</div>

IS Business Application Manager

<div>Nemours is seeking an Access Center Specialist II (Full-Time), to join our Jacksonville, Florida team.
This is a hybrid position.
The Access Specialist II communicates with patients/providers via telephone to ensure accurate, prompt and courteous scheduling of specialty appointments according to established division guidelines. This position is responsible for obtaining and entering accurate demographic and insurance information for all encounters. The Access Specialist II is required to discuss financial obligations with patient families and collect when appropriate.
The Access Specialist II is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with medical secretaries and department managers to ensure all patients' access needs are met. The Access Specialist II is required to provide superior customer service to both internal and external customers, and represent Nemours in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times. 
 
<ul><li>Promptly answers incoming calls to schedule appointment for patients; makes outbound calls when follow-up is needed.</li>
<li>Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.</li>
<li>Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.</li>
<li>Schedule patient appointment according to established division guidelines and communicate updates and barriers in a timely manner.</li>
<li>Ensure urgent diagnosis and appointments are handled with priority and escalation processes are utilized when necessary.</li>
<li>Verify insurance eligibility and authorizations utilizing the available resource tools.</li>
<li>Utilize the Managed Care Manual to verify participating insurances and their requirements.</li>
<li>Inform the caller of their financial responsibility that is due at the time of service/offer to collect in advance at the time of scheduling and ensure accurate daily cash reconciliation.</li>
<li>Adhere to the authorization process by informing the caller that an authorization is needed (if applicable) at the time the appointment is made.</li>
<li>Refer patients to the Financial Advocates if financial assistance is needed.</li>
<li>Educate the callers on the preparation for the appointment or requirements needed to ensure a productive visit.</li>
<li>Accurately notate the patient's accounts to communicate pertinent information to clinic, registration, authorization, family financial, and billing departments.</li>
<li>Request medical records when necessary.</li>
<li>Review work queues on a daily basis, make corrections and/or escalate to leadership if necessary.</li>
<li>Respond to and complete staff message.</li>
<li>Provide support for Cancelled Clinic requests.</li>
<li>Review and take the necessary action to ensure patient scheduled appointments are accurate.</li>
<li>Always offer specific directions to the clinic and location that they will be seen.</li>
<li>Stay up to date of appointment scheduling changes and insurance requirements.</li>
<li>Interact with coworkers and clinic personnel in a professional manner.</li>
<li>Communicates effectively with patients, physicians and/or other departments regarding delays or any issues relating to patient appointments.</li>
<li>Consistently achieve team metric standards and expectations.</li>
<li>Maintains strict confidentiality at all times.</li>
<li>Positively support mission, vision and values of Nemours.</li>
<li>Brings forth any compliance/ethic issues and recommendations for operational improvement.</li>
<li>Ensures successful adherence to policies, procedures and changes to the organization</li>
<li>Other duties as assigned.</li></ul> 

Job Requirements 
<ul><li>
High School Diploma required.</li>
<li>More than one (1) year of customer service, medical office, or call center experience preferred.</li>
<li>NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred.</li></ul> 

What We Offer
 
<ul><li>Competitive base compensation in the top quartile of the market</li>
<li>Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement</li>
<li>Comprehensive benefits: health, life, dental, vision</li>
<li>403B with employer match.</li>
<li>Licensure, CME and dues allowance</li>
<li>Not-for-profit status; eligibility for Public Service Loan Forgiveness</li>
<li>For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.</li></ul> 

#LI-MW1
About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org .</div>

Access Center Specialist II