Urwah Admin

Nespresso

<div>POSITION SNAPSHOT
Company: Nespresso UAE LLC
Location: Dubai, UAE
Grade: K_GEN 
POSITION SUMMARY
The E-Commerce Merchandiser at Nespresso UAE will be responsible for managing and optimizing our digital boutiques (website and app) to deliver strong sales growth and best-in-class customer experiences. This includes executing product launches, campaigns, and promotions; overseeing stock management; managing BAU tickets with the development agency; and ensuring effective onsite SEO and merchandising.
The role also supports the B2B website project and collaborates closely with cross-functional teams (Marketing, CRM, Supply Chain, Trade, Finance, and CRC) to ensure smooth operations and timely campaign delivery. Additionally, the E-Commerce Merchandiser will design engaging customer journeys, leverage CRM insights and analytics for A/B testing, and continuously improve acquisition, conversion, and satisfaction across all online touchpoints.
 A DAY IN THE LIFE &hellip;
Own the Day-to-Day Running of Digital Boutiques<ul><li>
Manage and execute optimal inventory supply for B2C and B2B products based on weeks cover targets.</li><li>
Handle BAU tickets for onsite issues, coordinating with the development agency to ensure timely resolution.</li><li>
Execute promotions, product launches, and campaign refreshes in close collaboration with the Marketing team.</li><li>
Oversee PLP merchandising, including uploading banners, creating product pages, and building category/brand pages for B2B and B2C.</li><li>
Manage recommendation engines and onsite search optimization.</li><li>
Define and run A/B test hypotheses to improve acquisition, sales, and customer satisfaction.</li><li>
Liaise with merchandising, operations, and customer service to improve efficiencies and elevate the customer journey.</li><li>
Coordinate SEO activities with the agency.</li><li>
Develop the Professional/OOH boutique online experience, ensuring a best-in-class journey for B2B clients.</li><li>
Track and support e-commerce KPIs such as sales, new member acquisition, average basket size, and conversion rates.</li><li>
Analyze category performance to evaluate merchandising effectiveness, sell-through, and product opportunities.</li></ul>
Develop Digital Channel Performance<ul><li>
Monitor stock sell-through and channel performance versus targets.</li><li>
Work with development agency on BAU issues.</li><li>
Ensure all new products and campaigns are launched on time and aligned with global standards.</li></ul>
Ensure Compliance<ul><li>
Pre-align, validate, and plan all activities with local and HQ stakeholders.</li><li>
Ensure all content, T&amp;Cs, and activities comply with local laws and Nestl&eacute; Nespresso guidelines.</li><li>
Log, monitor, and escalate technical issues according to company standards.</li></ul>
Contribute to eBusiness Excellence<ul><li>
Actively participate in UAE market sales operations meetings, offering insights and recommendations.</li><li>
Share best practices and monitor competitive solutions to enhance the digital experience.</li><li>
Keep track of local eCommerce standards and innovations to ensure Nespresso remains ahead of the market.</li></ul> 
What will make you successful&hellip;<ul><li>
Education: Bachelor&rsquo;s degree in a relevant field (e.g., Business, Marketing, E-Commerce, or related disciplines).</li><li>
Professional Experience &amp; Skills: Minimum of 3 years&rsquo; experience in e-commerce merchandising or a similar role.</li><li>
Must have hands-on expertise with e-commerce platforms, specifically Magento.</li><li>
Strong knowledge of analytical tools for performance measurement, with the ability to identify improvements and drive innovation.</li><li>
Advanced proficiency in Microsoft Excel for reporting and analysis.</li><li>
Solid understanding of e-commerce UX, content management, and development projects, with intuitive knowledge of how users interact and shop online.</li><li>
Excellent analytical and problem-solving skills, with the ability to translate data into actionable commercial objectives.</li><li>
Fluency in English is a must.</li><li>
Must be a UAE National with family book.</li></ul></div>

E-Business Merchandiser (UAE Nationals only)

<div>POSITION SNAPSHOT
Role: Coffee Specialist &ndash; Boutiques, UAE
Location: Al Ain, UAE
Company: Nespresso UAE 
POSITION SUMMARY
Nespresso is hiring Coffee Specialist for our Boutique in Al Jimi Mall. In this role, you will serve as an Ambassador of the Nespresso brand, ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee, you will contribute to the Boutique&rsquo;s success in customer satisfaction, loyalty, and business results. 
 A DAY IN THE LIFE &hellip;
Customer Experience - Brand Ambassador:<ul><li>
Acts as an enthusiastic ambassador for Nespresso.</li><li>
Welcomes the Boutique clientele and identify their needs.</li><li>
Achieves high customer satisfaction through personalized and professional communication.</li></ul><ul><li>
Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.</li><li>
Always maintains a customer centric approach during the interaction with her/his clients.</li></ul>
Generates Sales and strongly Contributes to the Boutique's Business Performance:<ul><li>
Achieves results in compliance with the Nestl&eacute; Corporate Business Principles</li></ul><ul><li>
Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).</li><li>
Leverages all received Nespresso training contents.</li></ul>
Coffee Expertise and Experience<ul><li>
Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.</li></ul><ul><li>
Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.</li><li>
Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.</li><li>
Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.</li></ul>
Operational Efficiencies<ul><li>
Assists with Boutique projects as needed.</li><li>
Is familiar with stock levels, stock room layout and return policies.</li><li>
Adheres to compliance and quality standards in keeping with the Standard Operating Procedures</li><li>
Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,</li><li>
Ensures safe working conditions.</li></ul><ul><li>
Adheres to shift/work scheduling and planning.</li><li>
Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.</li><li>
Helps manage/support peaks and lows in our daily/weekly operations.</li></ul> 
What will make you successful&hellip;<ul><li>
Demonstrate some experience in retail, direct customer sales and service, or hospitality.</li><li>
Must be a UAE National</li></ul></div>

Coffee Specialist- Al Ain (UAE National)

<div>POSITION SNAPSHOT
Role: Coffee Specialist &ndash; Mirdiff City Center, Dubai
Location: Dubai, UAE
Company: Nespresso UAE 
POSITION SUMMARY
Nespresso is hiring a Coffee Specialist for our Boutique in Mirdiff City Center. In this role, you will serve as an Ambassador of the Nespresso brand, ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee, you will contribute to the Boutique&rsquo;s success in customer satisfaction, loyalty, and business results. 
 A DAY IN THE LIFE &hellip;
Customer Experience - Brand Ambassador:<ul><li>
Acts as an enthusiastic ambassador for Nespresso.</li><li>
Welcomes the Boutique clientele and identify their needs.</li><li>
Achieves high customer satisfaction through personalized and professional communication.</li></ul><ul><li>
Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.</li><li>
Always maintains a customer centric approach during the interaction with her/his clients.</li></ul>
Generates Sales and strongly Contributes to the Boutique's Business Performance:<ul><li>
Achieves results in compliance with the Nestl&eacute; Corporate Business Principles</li></ul><ul><li>
Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).</li><li>
Leverages all received Nespresso training contents.</li></ul>
Coffee Expertise and Experience<ul><li>
Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.</li></ul><ul><li>
Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.</li><li>
Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.</li><li>
Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.</li></ul>
Operational Efficiencies<ul><li>
Assists with Boutique projects as needed.</li><li>
Is familiar with stock levels, stock room layout and return policies.</li><li>
Adheres to compliance and quality standards in keeping with the Standard Operating Procedures</li><li>
Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,</li><li>
Ensures safe working conditions.</li></ul><ul><li>
Adheres to shift/work scheduling and planning.</li><li>
Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.</li><li>
Helps manage/support peaks and lows in our daily/weekly operations.</li></ul> 
What will make you successful&hellip;<ul><li>
Demonstrate some experience in retail, direct customer sales and service, or hospitality.</li><li>
Must be a UAE National</li></ul></div>

Coffee Specialist, Dubai (UAE National)

<div>Nestl&eacute; is one of the world&rsquo;s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries. 
 
At Nestl&eacute; we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose. 
We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations. 
Get to know us better at www.nestle.com 
Join Nestl&eacute; Team and be a Force For Good! 
We are currently looking for a Brand Communications Specialist to join our Nespresso team 
 
Location: &#304;stanbul 
Type of contract: Permanent 
 
As a Brand Communications Specialist, you will have the following responsibilities;
A Day in the Life
Brand &amp; Communication Strategy<ul><li>
Support the development and execution of Nespresso Turkey&rsquo;s annual brand communication plans in line with global brand strategy.</li><li>
Ensure consistent brand identity and messaging across all channels, following Nespresso brand guidelines.</li><li>
Develop and adapt campaign briefs, coordinating with creative and media agencies to deliver impactful local activations.</li><li>
Manage PR(Public Relations), Influencer and Social Media Strategies to strengthen brand equity and consumer engagement.</li><li>
Lead boutique branding projects and local partnerships to amplify brand awareness and visibility.</li><li>
Coordinate internal communication initiatives to ensure alingment acroos all teams.</li></ul>
Product Launches &amp; Events<ul><li>
Coordinate quarterly product launches (seasonal and limited editions) with cross-functional teams.</li><li>
Organize and execute brand events, activations, and boutique experiences &ndash; from small-scale gatherings to large-scale brand events.</li><li>
Prepare and deliver promotional and PR(Public Relations) materials across online and offline channels.</li></ul>
Influencer &amp; PR(Public Relations) Management<ul><li>
Lead influencer projects across tiers (celebrity, macro, micro), ensuring measurable impact on awareness and engagement.</li><li>
Manage Influencer agencies to generate earned media, coverage, and storytelling aligned with Nespresso&rsquo;s brand purpose.</li><li>
Establish local sponsorships and collaborations with third parties, building credibility and a positive brand image.</li></ul>
Digital &amp; Social Media<ul><li>
Oversee content development for social media channels, ensuring relevance and consistency.</li><li>
Collaborate with eCommerce and trade teams to optimize content and campaigns for conversion.</li><li>
Track digital KPIs (Key Performance Indicators) and provide insights on performance, trends, and optimization opportunities.</li><li>
Manage Media and Creative agencies to deliver impactful campaigns and ensure alignment with brand strategy.</li></ul>
Project &amp; Budget Management<ul><li>
Manage assigned budgets, including annual forecasting, invoice control, reconciliation, and reporting.</li><li>
Provide regular reports and analyses on PR(Public Relations), influencer, and marketing communications activities.</li><li>
Ensure all campaigns comply with internal legal, compliance, and corporate standards.</li></ul>
Sustainability &amp; Corporate Initiatives<ul><li>
Lead Nespresso Turkey sustainability communications projects, ensuring KPIs(Key Performance Indicators) are met in line with corporate objectives.</li><li>
Support corporate partnerships and CSR(Corporate Social Responsibility) projects to reinforce brand purpose and community engagement.</li></ul>
Email &amp; Push Communications<ul><li>
Plan and execute CRM (Customer Relationship Management)communications (email &amp; push) in line with global and local brand strategy.</li><li>
Ensure consistency of tone of voice and visuals across CRM(Customer Relationship Management) channels, aligned with Nespresso brand guidelines.</li><li>
Collaborate with Global CRM(Customer Relationship Management) and Local CRM and eCommerce teams to integrate email &amp; push campaigns into broader brand and product launches.</li></ul> 
Key Requirements<ul><li>
3&ndash;5 years of experience in marketing communications, PR, or brand management (FMCG(Fast-Moving Consumer Goods) or premium consumer goods preferred).</li><li>
Proven track record in managing PR, influencer, and digital/social media campaigns.</li><li>
Experience in product launch management and brand event organization.</li><li>
Strong communication, presentation, and project management skills.</li><li>
Excellent stakeholder management skills, with the ability to work cross-functionally.</li><li>
Fluent in English</li><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or Communication.</li></ul> 
What are our employee community values? 
 
Safety, quality, compliance and respect are pillars for our community existence. 
Respect is our overaching value in Nestl&eacute;. We RESPECT eachother, others, environment and all life around. 
 
We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity. 
 
What are our working values at Nestl&eacute;? 
 
Flexible work schedule 
 
Hybrid working 
 
Multinational experience at one of the world&rsquo;s leading food and beverage company 
 
International and domestic career opportunities 
 
Development opportunities and trainings 
 
Exclusive employee discounts 
 
Employee Assistance Program, 24/7 expert support 
 
Sport benefit program (benefit from more than 350 sport centers) 
 
A paid birthday leave 
 
4 weeks paternity leave 
 
The Nestl&eacute; Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.<div></div> 
.</div>

Brand Communications Specialist

Join Nespresso and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nespresso

ABOUT_COMPANY

E-Business Merchandiser (UAE Nationals only)

Coffee Specialist- Al Ain (UAE National)

Coffee Specialist, Dubai (UAE National)

Brand Communications Specialist