Qureos Mentor

Net Health

<div>
 
 About Net Health
 
 
 
 
 Belong. Thrive. Make a Difference.
 
 
 
 Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
 
 
 A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
 
 
 As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.
 
 
 
 World-Class Benefits That Reflect Our World-Class Culture.
 
 
 
 
 Click Here to Learn More!:
 
 
 
 #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave
 
 
 
 Job Overview
 
 
 
 Responsible for responding to product application support questions from customers regarding the company&rsquo;s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. May establish and maintain systems that provide answers to common questions and problems.
 
 
 
 Responsibilities And Duties
 
 
 
 <ul>
 <li>
 Analyze and resolve issues for clients using department guidelines and timeframes
 </li>
 <li>
 Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
 </li>
 <li>
 Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
 </li>
 <li>
 Research required information using available resources.
 </li>
 <li>
 Provide internal feedback to resolve issues and/or enhance product based on client
 </li>
 <li>
 Provide support for a suite of software applications
 </li>
 <li>
 Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
 </li>
 <li>
 Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
 </li>
 <li>
 Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
 </li>
 <li>
 Follow up and make scheduled call backs to clients where necessary.
 </li>
 <li>
 Participate in regularly scheduled internal training on Net Health products.
 </li>
 <li>
 All other duties as assigned.
 </li>
 <li>
 Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum education High School Diploma or equivalent GED
 </li>
 <li>
 0-2 years&rsquo; experience in a client service or technical support role; may have degree or equivalent.
 
 
 </li>
 </ul>
 
 Required Software Experience
 
 
 
 <ul>
 <li>
 Microsoft Office
 </li>
 <li>
 0-2 years&rsquo; experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
 
 
 </li>
 </ul>
 
 Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.
 
 
 
 
 Salary Range: $15.20 - $19.00 USD
 
 
 
 
 
 A word on Al-assisted candidate fraud &amp; deepfakes:
 
 
 Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process.
 
 We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.
 
</div>

Product Support Representative I - REMOTE

<div>About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Limber Health, a business unit of Net Health, may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

Click Here to Learn More!:

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave

JOB OVERVIEW

As a Care Navigator, you will be an invaluable member of our team, ready and eager to make an impact internally and to patients we serve. You will support patient success by identifying the needs and challenges patients have and help to assist in implementing interventions to guide new thinking and create behavior change.

We&rsquo;re looking for an entrepreneurial individual to best serve our clients and patients, utilizing methodologies to support your patients through their recovery while developing trusting relationships. The ideal candidate is process-focused and eager to make an impact on lives to support musculoskeletal health.

You must be equal parts self-starter and team player. We are seeking a passionate candidate with expertise in engaging and supporting users to achieve their health goals, who is interested in taking on an impactful role at a young and quickly growing startup in the healthcare industry.

Responsibilities
<ul>
<li>You will provide remote monitoring services to help support patients as they progress through their home-exercise therapy program</li>
<li>Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform</li>
<li>Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic</li>
<li>Maintains necessary records and notes while providing remote monitoring</li>
<li>Assist with improving processes and functionality of the platform</li>
<li>Organize and manage a caseload while staying efficient</li>
</ul>
Requirements
<ul>
<li>As a PTA you are naturally empathetic, friendly, and love what you do!</li>
<li>2+ years of experience in musculoskeletal health is a plus</li>
<li>Graduated from an accredited physical therapy program</li>
<li>Active compact state PTA license</li>
<li>Tech Savvy - thrive in a multi-platform environment, comfortably switching between systems (EHR, messaging, scheduling) without missing a beat</li>
<li>Experience in behavioral modification, Health Coach Certification is a plus</li>
<li>Excellent communication skills, interpersonal, and presentation skills, and an ability to collect and present meaningful data to drive decisions</li>
<li>Strong relationship-building and listening skills</li>
<li>Demonstrated patient focus; a genuine passion for the user and their experience</li>
<li>Ability to multi-task and manage various types of users</li>
<li>Ability to work independently with limited supervision</li>
<li>The flexibility and agility to work cross-functionally in a fast-paced environment</li>
<li>The ability to influence change and bring enthusiasm and excitement to the workplace</li>
<li>Independent and proactive work style; quick, flexible thinking; and an open, inquisitive approach</li>
<li>Eager to make an impact at a young company addressing an important problem</li>
<li>Passion for health and wellness</li>
</ul>
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $20.80 - $26.50 USD

A word on Al-assisted candidate fraud &amp; deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.</div>

Compact State Licensed Physical Therapist Assistant (Care Navigator) - REMOTE

Join Net Health and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Net Health

About Company

Product Support Representative I - REMOTE

Compact State Licensed Physical Therapist Assistant (Care Navigator) - REMOTE