Qureos Mentor

Netsmart Technologies

<div>Lead the design, development, and execution of complex business programs to deliver strategic outcomes, improve performance, and support cross‑functional stakeholders.
Responsibilities<ul><li>
Design, develop, and manage complex internal and external programs to deliver highly visible business-aligned outcomes.
</li><li>Serve as trusted advisor to internal and external stakeholders regarding program objectives and outcomes.</li><li>
Accountable for completion of program tasks and deliverables, development of business processes to meet program objectives</li><li>
Ensure program performance against defined goals and objectives is reported and improvement strategies are implemented</li><li>
Lead process and program improvement projects to improve program efficiency and effectiveness</li></ul> 
Qualifications
Required<ul><li>
Bachelor's degree or equivalent relevant work experience</li><li>
At least 8 years of experience with program program development or program management</li><li>
At least 4 years of experience managing financial budgets and/or accounting tasks</li><li>
Ability to anticipate and balance the needs of multiple stakeholders</li><li>
Ability to secure and deploy resources effectively and efficiently</li><li>
Ability to plan and prioritize work to meet commitments aligned with organizational goals</li></ul>
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart&rsquo;s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart&rsquo;s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.</div>

Technical Program Manager

<div>Responsible for being the first line of contact for clients experiencing issues with installation, configuration, operation and management of Netsmart Managed Services.
Responsibilities<ul><li>
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.</li><li>
Escalate service requests as required.</li><li>
Address and resolve basic incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.</li><li>
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.</li><li>
Demonstrate consistent and proper use of ticketing system</li><li>
Identify and make recommendations to implement customer support best practices.</li><li>
Effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution.</li></ul>
Qualifications 
Required<ul><li>
High school diploma or GED</li><li>
At least 1 year of IT support experience in a professional services environment including use of a ticketing system</li><li>
Customer focused skills to include active listening skills, ability to interpret IT related issues from the client as well as communicate resolutions/troubleshooting tasks to the client</li><li>
Demonstrated ability to develop clear, concise and professional written communication (via work instructions or emails).</li><li>
Thorough knowledge and troubleshooting of PC hardware and peripherals</li><li>
Organizational skills to balance and prioritize work</li><li>
Ability and willingness to quickly learn new skills</li><li>
Ability to handle confidential information responsibly and exhibit sound judgment with maintaining the at confidentiality</li><li>
Efficient and accurate typing skills to ensure quick and accurate entry of service request details</li></ul>
Preferred<ul><li>
Associates or Bachelor&rsquo;s degree</li><li>
MCP, ITIL, CompTIA certifications</li></ul>
Expectations<ul><li>
MCP certification in desktop Operating System software required within the first six months of employment</li><li>
Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week)
</li><li>This job operates in a professional office environment. The ability to remain in a stationary position for continuous periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required.</li><li>
The ability to position self to maintain equipment, including under tables and desks is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required.</li><li>
The ability to frequently communicate with internal, external and executive personnel and exchange accurate information is required.</li></ul>
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart&rsquo;s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart&rsquo;s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.</div>

Service Desk Technician

<div>Provide help desk resolution and service desk delivery support
Responsibilities
<div><ul><li>Address and resolve basic and routine support requests.</li><li>
Adhere to Netsmart processes and best practices.</li><li>
Escalate support requests as required.</li><li>
Enter quality information into tracking systems. Create and Manage Netsmart support requests according to Netsmart best practices.</li><li>
Contribute to knowledge bases and documentation.</li><li>
Identify and make recommendations to improve support processes.</li></ul></div>
Qualifications 
Required<ul><li>
Associate degree or equivalent relevant work experience</li><li>
The ability to demonstrate strong customer service skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Attention to detail.</li><li>
Excellent time management skills.</li></ul> 
Preferred<ul><li>
At least 1 year of experience in a customer service environment.</li><li>
Bilingual Spanish and English.</li><li>
Healthcare solution support experience.</li><li>
Strong documentation and data gathering skills.</li></ul>
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart&rsquo;s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart&rsquo;s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.</div>

Client Service Representative

Join Netsmart Technologies and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Netsmart Technologies

About Company

Technical Program Manager

Service Desk Technician

Client Service Representative