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Netsonic Solutions LLC

Company Overview:Netsonic Solutions LLC is the pioneer and one of the first to introduce specialized business IT software solutions in the Middle-East market. Established in the UAE in 2003, it now has presence in 8 countries across the ME and Africa and India.Netsonic is synonym with its products for Garage Management, Construction Equipment Management and many others. See https://netsonicsolutions.com for moreJob Description:We are seeking a highly motivated and results-driven Customer Support Executive to provide on-time support for existing and potential customers in pipeline, via online, for businesses across Middle-East. The ideal candidate will have knowledge on business IT or Accounting principles or used ERP or similar software in the past. He/She will be a quick learner, good listener, understand the problems of customer well, ability to build strong client relationships, and excellent communication skills in English.Key Responsibilities:Customer support calls: Understand customer problems, work with backend team and timely response and resolution as per Service Level Agreement.Customer communication: Use modern communication tools to communicate with customer. Write professional E-mailsOnsite support: Product demonstrations and Presentations for high-quality leads generated by sales team at locations in Dubai and Abu Dhabi.Follow-up &amp; Track Progress: Maintain regular contact with potential clients, addressing their queries, and following up on leads to move them through the sales funnel.Relationship Building: Build and maintain strong relationships with customers to foster long-term business opportunities.Qualifications &amp; Skills:Languages: Proficiency in both English is essential.Communication Skills: Excellent verbal communication, presentation, and interpersonal skills.Technical Proficiency: Working knowledge in either of ERP, Accounting, Business IT like Sage, Tally or other ERP will be a plusEducation: A basic undergraduate degree is required (any discipline).Experience: 1-5 years.What We Offer:Fixed basic salary + bonusTraining &amp; Support: Comprehensive product training and sales support.Career Growth.Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Spouse visa or Work permit (Preferred)</li></ul>

Customer Support Executive

Join Netsonic Solutions LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Netsonic Solutions LLC

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Customer Support Executive