Qureos Mentor

Network International

Drive forward the annual non-core ecommerce &amp; Acquirer processing GCC product roadmap, informed by inputs from clients, internal stakeholders, and market analysis to maintain competitiveness by spotting trends in the latest payment methods and functionality with the aim to help the business achieve its overall revenue targets.The roadmap will cover Direct to merchant the UAE as well as other Direct to Merchant Geographies, Partnerships and Acquirer Processing requirements. Provide daily support in the form of ecommerce expertise and solution consulting to internal functions and their clients, including Enterprise, Partnerships, Government, and SMEs using your platform and ecommerce market knowledge and act as the go to contact for anything third party gateway related internally.ResponsibilitiesKey Responsibilities:Decision Making: Take accountability and ownership for all day-to-day decision making for the products and services under your remit, and build realistic and achievable (but ambitious) product strategies that are both aligned to NI strategy and market needs.Go-to-Market: Lead on the execution of go to market strategies for E-Commerce products and services, and drive their visibility across both NI s core markets and internally.Commercial Acumen: Make commercially informed decisions on a day-to-day basis to ensure that NI is always moving in the right direction, and for the long term benefit of our customers and shareholders.Team Collaboration: Collaborate with your Product Management colleagues and stakeholders alike, using your excellent interpersonal and negotiating skills to ensure a constructive outcome in all engagements.Product Governance: Work with business and project governance, risk and technology teams to ensure compliance to both scheme and internal standards at all times and ensuring that risks and issues are captured and addressed in a timely fashion.Product Performance: Lead on Ecommerce performance tracking, focusing on collating and tracking key data across our ecommerce products and using that data to help the team make strategic decisions.Product Initiation: Create Business Requirements Documents (BRDs) for new projects, outlining clear objectives, scope, and deliverables. Understand, evaluate, and recommend product needs, including evaluating and approving Statements of Work (SOWs) related to N-Genius Online.Product Compliance: Lead on Ecommerce compliance initiatives and mandates, ensuring adherence to both external regulations and internal standards fromThird Party Gateways: Lead on initiatives across our third party gateways such as, EPG, Cybs, Direct MPGS &amp; ENBD.Acquirer Processing GCC: Lead on the processing initiatives across GCC by working with processing colleagues and the Ecommerce Product lead to align on prioritization and execution.Customer Support: Lead on Customer support workstream focusing on resolving customer inquiries, complaints, and escalations to ensure timely and satisfactory outcomes.Non-Core Product Development: Lead on core product features, engage with the team in Jordan, and provide support on partner initiatives, fostering a culture of innovation and excellence within the team.Client Collaboration: Collaborate with merchants and partners to translate their requests and ideas into actionable product features and enhancements.Requirement Ideation: Facilitate brainstorming sessions and workshops to refine merchant requests, ensuring alignment with strategic objectives and technical feasibility.Team Brand Establishment: Cultivate strong relationships with merchants, partners, and key stakeholders, acting as a trusted advisor for their E-commerce related needs.Continuous Support: Provide ongoing support and guidance to merchants and partners, helping them maximize the value of our products and services through best practices and innovative solutions.

AVP, Ecommerce Product Manager

<div>
 
 
 
 About the Job
 
 :
 
 
 
 
 
 
 The Fraud analyst specializes in financial transaction monitoring analyzing suspicious activities that could potentially include fraud. The job responsibilities of a fraud analyst include 24/7 fraud transaction monitoring, action the detected fraud cases, report the fraud cases to scheme, analyzing the point of compromise, provide feedback on Fraud Rules effectiveness and recommend enhancement to the fraud rules. Immediate notification to internal teams and merchants/clients
 
 
 .
 
 
 This job role is responsible to manage the operations of the fraud monitoring, execute standards and practices for fraud control and management to minimize exposure to fraud losses, ensuring that the BAU task is performed accurately. He/she is responsible for developing, implementing, and modifying coaching programs to ensure effectiveness of programs delivered to team members.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 1- Monitor transactional-based card spends on a 24x7 basis as per company procedures, agreed service standards and in accordance with agreed controls and procedures.
 
 
 2- Contact cardholders on suspicious activities on their card accounts and take necessary actions as per company procedures in accordance with agreed controls and TAT&rsquo;s.
 
 
 3- Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection and prevention tool.
 
 
 4- Identify fraudulent trends and execute the appropriate action as per the unit process.
 
 
 5- Improve Fraud Collection by reaching out to merchants and Acquirers immediately upon fraud confirmation notification.
 
 
 6- The daily set target of alerts evaluation to be achieved per shift, and all queued alerts to be cleared maintaining no pending alerts by Shift and on timely manners.
 
 
 7- Follow the proper channel of escalation and ensure that all critical issues are timely reported to guarantee the rapid fix.
 
 
 8- Ensure that track records of Fraudulent Case Reports for all cases are properly produced and documented for history keeping.
 
 
 9- Initiate outbound fraud alert notification through email to the internal team, Banks, Merchants, business.
 
 
 10- Effectively action on the fraud trend with regular review of the fraud cases analyzing the trend for better CPP identification.
 
 
 11- Manage data compilation, retention, summarization, and publication for Issuing.
 
 
 12- Respond to all inquiries (Banks and internal team) professionally via email/Remedy.
 
 
 13- Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
 
 
 14- Follow the rules and procedure / process as per the SLA for the issuing clients.
 
 
 15- Adhere to the internal and external Audit / Compliance requirements in the Unit/organization.
 
 
 16- Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
 
 
 17- Ensure that the schemes related fraud alerts are timely actioned and reported to the concerned client bank.
 
 
 18- Act as an escalation point and ensure resolution of client issues by identifying and reporting incidents in accordance with NI standards.
 
 
 19- Deliver all the required support /task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
 
 
 
 
 
 
 
 
 
 
 
 
 
 Skills and Competencies
 
 :
 
 
 
 1- Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.
 
 
 2- Experience in working with state-of-the-art payment fraud management systems.
 
 
 3- Managing datasets for extraction, conversion into useful business and risk information and analytical purposes.
 
 
 4- Expert in MS Office skills; MS Access, Power Point, Word, and Advanced Excel
 
 
 5- Ability to multi-task as business needs dictate with phone and typing required
 
 
 6- Excellent written and oral communication skills
 
 
 7- Ability to work in a fast-paced call center environment meeting production goals.
 
 
 8-
 
 Schedule flexibility - must be available to work in rotating shifts as part of 24/7 fraud monitoring team.
 
 
 
 9- Proficient with computers
 
 
 10- Ability to de-escalate difficult client situations.
 
 
 
 
 Working Conditions:
 
 
 
 <ul>
 <li>
 Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
 </li>
 <li>
 Fast-paced and dynamic work environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 
 
 Educated to Degree level from a recognized university.
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 1- 0-2 years of experience in Fraud &amp; Risk monitoring and analysis
 
 
 2- Excellent spoken and written English language skills.
 
 
 3- Inbound call center experience and/or experience with Card Fraud, Online wire fraud and fraud investigation.
 
 
 4- Banking product knowledge, service standards, productivity, and job analysis method.
 
 
 5- Experience with handling business customers.
 
 
 6- Knowledge of banking operations
 
</div>

Fraud Analyst

<div>
 
 
 Description :
 
 
 
 
 
 
 At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it&rsquo;s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand, because success isn&rsquo;t just a goal; it&rsquo;s how we work, every day, as one team.
 
 
 
 
 
 The job holder is primarily responsible for supporting the Senior FP&amp;A Manager, and FP&amp;A Manager, with various strategic Financial Planning and Analysis activities for Group Finance across the business.
 
 
 It is an individual contributor role, and the individual would need to ensure all deliverables are met in a timely manner and are of the highest standard.
 
 
 
 
 
 
 ( This is a consultant contract for 6 months , possible to be renewable )
 
 
 
 
 
 
 
 Responsibilities :
 
 
 
 
 
 <ul>
 <li>
 Responsible for assigned FP&amp;A activities and Management Reporting (including cost &amp; revenue analysis)
 </li>
 <li>
 BAU activities would include supporting:
 </li>
 </ul>
 
 a. Preparation of all templates and straw man packs for monthly management financial reporting packs, budget and strategic financial planning
 
 
 b. Aggregation / Consolidation of:
 
 <ul>
 <li>
 Budgets
 </li>
 <li>
 Forecasts
 </li>
 <li>
 Monthly Reporting &ndash; Day 1 Pack, Monthly board pack,
 </li>
 </ul>
 
 c. Preparation of the monthly CFO Board reporting packs
 
 
 d. Consolidation of Profitability Packs, Model and allocation methodology, with support from business partner teams
 
 
 e. Preparation cost reporting &ndash; monthly cost packs to all Central functions cost owners outlining month and YTD actual costs vs. Budget / Latest Forecast / Previous Year
 
 
 f. Provision of all analytical reporting and support to FP&amp;A team
 
 
 g. Delivering consistency in reporting across the business &ndash; consistent view of P&amp;L, reporting, profitability etc.
 
 
 
 
 <ul>
 <li>
 Supporting Business Partnering support for all central cost functions
 </li>
 <li>
 Supporting all group wide analysis and/or Ad-hoc reporting to be undertaken by this team with support from respective business units
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 3-5 years prior relevant experience
 </li>
 <li>
 Holding a similar role for a bank or financial services Company with regional experience, or in a non-financial services Company with international operations
 </li>
 </ul>
 
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Experience in Financial Planning and analysis (FP&amp;A) at group level is preferred
 </li>
 <li>
 Ability to consolidate financials, challenge and review with an analytical mindset
 </li>
 <li>
 Financial Planning and Analysis activities through budgeting and forecasting cycles
 </li>
 </ul>
 
 
 
 
 
 
 General Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Detail oriented and organized; Strong planning and prioritization abilities
 </li>
 <li>
 High energy levels and Self motivated
 </li>
 <li>
 Integrity
 </li>
 <li>
 Must maintain confidentiality and discretion in all aspects
 </li>
 <li>
 Comfortable with flexible working schedule to meet the needs of the Company and its executives
 </li>
 <li>
 Ability to work well under pressure with tight deadlines, juggle multiple priorities and in fast paced, dynamic environment.
 </li>
 <li>
 Excellent Excel &amp; Power-point presentation skills
 </li>
 </ul>
 
 
</div>

Financial Planning Analyst

Join Network International and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Network International

ABOUT_COMPANY

AVP, Ecommerce Product Manager

Fraud Analyst

Financial Planning Analyst