Qureos Mentor

New American Funding

<div>Overview:
<p><b>
Position</b><b>: </b>Sr Risk Specialist</p><p></p><p><b><br>
Salary Range</b><b>: </b>$65,000 - $80,000 depending on experience, including full-time benefits</p><p><b><br>
Location</b><b>: </b>Remote</p><p></p><p><b><br>
JOB SUMMARY</b><b>: </b>The New American Funding (&ldquo;NAF&rdquo;) Third Party Risk Management (TPRM) team is responsible for the governance and oversight of NAF&rsquo;s third-party risk and for assessing the effectiveness of controls used to identify, monitor, and manage third-party risk throughout the third-party lifecycle.</p><p><br>
The Senior Risk Specialist &ndash; Third Party Management will report to the TPRM Risk Lead and play a key role in supporting, enhancing, and maturing the TPRM Program. This role incorporates select leadership and program-development responsibilities while remaining hands-on in execution. The Senior Risk Specialist will support risk assessments, due diligence activities (DDA), ongoing monitoring activities (OMA), and issue management across the full third-party lifecycle.</p><p><br>
This individual must be a strong communicator and multitasker who understands that different risk domains require tailored, risk-based management approaches to be effective. The role requires close collaboration with vendors, internal business partners, and fellow risk professionals to ensure a consistent, unified, and practical approach to third-party risk.</p>
Responsibilities:
<ul><li>Support all stages of the third-party lifecycle, including vendor intake, onboarding, inherent risk assessments, due diligence, ongoing monitoring, issue remediation, and offboarding</li><li>Assist in the implementation, enhancement, and ongoing administration of TPRM tools, workflows, and risk management platforms</li><li>Provide risk-based guidance to business units to support informed vendor selection and engagement decisions</li><li>Assist in the enhancement and maintenance of TPRM policies, procedures, standards, and governance documentation</li><li>Partner with other risk managers to support the development and use of a consistent risk taxonomy across risk domains</li><li>Contribute to the development and implementation of contract compliance and oversight activities</li><li>Assist in the development of dashboards, metrics, and reporting to support leadership, audit, and regulatory needs</li><li>Support program automation and process improvements to increase efficiency while maintaining strong risk oversight</li><li>Track and manage DDA, OMA, findings, and action plans through ticketing systems and risk management platforms</li><li>Conduct analysis to identify single-source dependencies, concentration risk, and vendor criticality</li><li>Build and maintain strong relationships with vendors and internal business partners to support timely issue resolution</li><li>Serve as a subject matter resource to junior risk specialists and support knowledge sharing across the team</li><li>Support audits, exams, and internal reviews related to third-party risk management</li></ul>
Qualifications:
<ul><li>College degree preferred</li><li>4+ years of experience in Third Party Risk Management, Vendor Management, or Risk Management within a regulated financial services or mortgage environment</li><li>Strong understanding of the full third-party lifecycle and regulatory expectations related to third-party risk</li><li>Working knowledge of eGRC and third-party risk management platforms</li><li>Experience with ticketing systems and workflow-based risk tools</li><li>Knowledge of key risk domains including, but not limited to: AML, Business Continuity, Compliance, Cyber Security, Financial, Human Resources, Privacy, Reputational, SSAE/SOC reporting, and Technology Risk</li><li>Demonstrated ability to apply risk-based judgment, recognizing that not all risk domains require the same management approach</li><li>Strong experience with ongoing monitoring activities, including oversight meetings, issue tracking, and exit strategies</li><li>Excellent written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences</li><li>Strong organizational skills with attention to detail and adherence to deadlines</li><li>Proficient in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams)</li><li>Ability to work independently while also being a strong team player</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li></ul><div></div><div><b><br>
Other Duties:</b> This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.</div><div><b>
Work Authorization:</b> Must be able to verify identity and employment eligibility to work in the U.S.</div><div><b>
Physical Demands:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.</div><div>
[EOE/M/F/D/V. Drug-free workplace.]</div><div></div><div><br>
#LI-JS3</div><div>
#LI-REMOTE</div></div>

Sr. Risk Specialist

<div>Overview:
<h1 class="jobSectionHeader"><b>Mortgage License Trainee (30-Day Licensing Program)</b></h1><div><b>
Location: Onsite in Broadview Heights, OH</b></div><div></div><div><b><br>
Starting Pay - $20/hr</b></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3><div>
New American Funding (NAF) is seeking motivated, career-driven individuals to join our team as <b>Mortgage License Trainees</b>. This is a <b>part-time, 30-day role</b> designed to help you successfully complete the required <b>20-hour NMLS pre-licensing course</b> and <b>pass the NMLS exam</b>&mdash;at <b>no cost to you</b>.</div><div>
This program is the first step toward launching a long-term career with New American Funding as a licensed mortgage professional.</div><div></div><h1 class="jobSectionHeader"><b><br>
What We Provide</b></h1><div>
New American Funding fully supports your path toward licensure, offering:</div><ul><li><div><b>
100% paid licensing costs</b>, including:</div><ul><li><div>
20-hour NMLS course</div></li><li><div>
NMLS test fee</div></li><li><div>
State-specific licensing fees (as applicable)</div></li></ul></li><li><div>
On-site guidance and support throughout the full training period</div></li><li><div>
A structured pathway directly into a full-time licensed role</div></li></ul><h1 class="jobSectionHeader"><b>
After the Program</b></h1><div>
Upon <b>successfully passing the NMLS exam</b>, candidates will be <b>converted into full-time employees</b> with New American Funding. Newly licensed employees will move into a full-time mortgage role with opportunities for comprehensive training, competitive pay, and long-term career growth.</div><br>
<div></div>
Responsibilities:
<h1 class="jobSectionHeader"><b>What You&rsquo;ll Do</b></h1><div>
During the 30-day licensing period, your responsibilities are simple and focused:</div><ul><li><div>
Attend all <b>on-site</b> training sessions at a NAF location</div></li><li><div>
Complete the <b>20-hour NMLS pre-licensing course</b> provided by NAF</div></li><li><div>
Study material and prepare for the nationwide NMLS SAFE Test</div></li><li><div>
Take and <b>pass the NMLS exam</b></div></li><li><div>
Maintain consistent attendance and engagement throughout the program</div></li></ul>
Qualifications:
<ul><li><div>
Strong desire to build a career in mortgage lending or financial services</div></li><li><div>
Ability to commit to <b>part-time, on-site attendance</b> during the 30-day training period</div></li><li><div>
Excellent communication skills and willingness to learn</div></li><li><div>
Strong time management and study discipline</div></li><li><div>
High school diploma or equivalent</div></li><li><div>
Ability to pass the NMLS-required background check, and credit check</div></li></ul><div><b>
Work Authorization</b><b>:</b> Must be able to verify identity and employment eligibility to work in the U.S.</div><div><b>
Other Duties</b><b>: </b>This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.</div><div><b>
Physical Demands</b><b>:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.[EOE/M/F/D/V. Drug-free workplace.]</div><div></div><div><br>
#LI-AM2</div></div>

Mortgage License Trainee

<div>Overview:
<div><b>
Position:</b> Pre- Approval Specialist (PAL Specialist)</div><div>
[This is the first position in our training program]</div><div></div><div><b><br>
**Must have passed your NMLS Safe Exam prior to starting. We will reimburse up to $1000 to help with NMLS fees **</b></div><div>
We can provide you information regarding getting NMLS licensed</div><div></div><div><b><br>
Location:</b><b> </b>Must be onsite in Novi, MI</div><div></div><div><b><br>
Position Summary:</b></div><div>
The Pre- Approval Specialist (PAL Specialist) works with the Inside Loan Agent Division and assists licensed Purchase Loan Officers by communicating with customers regarding initial interest in obtaining a pre-approval or new home mortgage loan. By both gathering information from the customer and providing information to the Loan Officer as it relates the customer's specific needs for and interests in a mortgage loan, the PAL Specialist gains knowledge of and experience in the loan origination process. Successful PAL Specialists effectively communicate with the customers and Loan Officers through email, telephone, text/SMS, and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience.</div>
Responsibilities:
<div>
1. Assist customers and licensed Purchase Loan Officers with gathering loan information and documentation to provide the customer with an underwritten pre-approval</div><div>
2. Engage in conversation and establish rapport with customers via email and telephone communication.<br>
3. Educate both customers and Purchase Loan Officers about next steps for a customer's pre-approval.<br>
4. Follow up with Purchase Loan Officers and customers regarding conditional items needed in addition to the loan application in order to complete the loan pre-approval process.<br>
5. Set realistic expectations for both Purchase Loan Officers and customers in order to maximize customer satisfaction.<br>
6. Input data into computer system as it relates to information gathered for the mortgage loan.<br>
7. Disposition customer files appropriately depending on the interest and ability of customers to proceed with the pre-approval process.</div><div>
8. Follow up and communicate with customers that were previously pre-approved (PAL Incubation) to determine if any further assistance is needed.</div><div>
9. Assist customers with completing the eConsent and eSign process.</div><div>
10. Assist customers with reviewing their credit report to determine if the customer can proceed with the loan qualification process with a licensed Loan Officer or be referred to a credit repair institution.</div>
Qualifications:
<div>
1. Previous or current call center or inside customer service or sales experience.<br>
2. Ability to demonstrate proficiency communicating with customers over the phone and via email.<br>
3. Knowledge of the mortgage loan refinance or home buying process.<br>
4. Proven experience bring outgoing, energetic, hardworking and willing to learn.<br>
5. Excellent customer service skills.<br>
6. Excellent written and verbal communication skills.<br>
7. Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.<br>
8. Passionate about helping customers achieve financial goals.</div><div></div><div><br>
Desired Education/Experience:</div><div>
1. 2 or more years of office or inside customer service / call center experience preferred.<br>
2. 1 or more years of experience working in the mortgage or real estate industry preferred.<br>
3. 2 or more years of customer service and/or sales experience preferred.<br>
4. High School Diploma or equivalent; some college preferred.</div><div><b>
5. Must have passed NMLS exam</b></div><div>
Other Duties:</div><div>
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.</div><div>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.</div><div>
[EOE/M/F/D/V. Drug-free workplace.]</div><div>
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.</div><div></div><div><br>
#LI-AM2</div></div>

Entry Level Mortgage Loan Officer Training

<div>Overview:
<div><b>
Position:</b> Pre- Approval Specialist (PAL Specialist)</div><div>
[This is the first position in our training program]</div><div></div><div><b><br>
**Must have passed your NMLS Safe Exam prior to starting. We will reimburse up to $1000 to help with NMLS fees **</b></div><div>
We can provide you information regarding getting NMLS licensed</div><div></div><div><b><br>
Location:</b><b> </b>Must be onsite in Broadview Heights, OH</div><div></div><div><b><br>
Position Summary:</b></div><div>
The Pre- Approval Specialist (PAL Specialist) works with the Inside Loan Agent Division and assists licensed Purchase Loan Officers by communicating with customers regarding initial interest in obtaining a pre-approval or new home mortgage loan. By both gathering information from the customer and providing information to the Loan Officer as it relates the customer's specific needs for and interests in a mortgage loan, the PAL Specialist gains knowledge of and experience in the loan origination process. Successful PAL Specialists effectively communicate with the customers and Loan Officers through email, telephone, text/SMS, and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience.</div>
Responsibilities:
<div>
1. Assist customers and licensed Purchase Loan Officers with gathering loan information and documentation to provide the customer with an underwritten pre-approval</div><div>
2. Engage in conversation and establish rapport with customers via email and telephone communication.<br>
3. Educate both customers and Purchase Loan Officers about next steps for a customer's pre-approval.<br>
4. Follow up with Purchase Loan Officers and customers regarding conditional items needed in addition to the loan application in order to complete the loan pre-approval process.<br>
5. Set realistic expectations for both Purchase Loan Officers and customers in order to maximize customer satisfaction.<br>
6. Input data into computer system as it relates to information gathered for the mortgage loan.<br>
7. Disposition customer files appropriately depending on the interest and ability of customers to proceed with the pre-approval process.</div><div>
8. Follow up and communicate with customers that were previously pre-approved (PAL Incubation) to determine if any further assistance is needed.</div><div>
9. Assist customers with completing the eConsent and eSign process.</div><div>
10. Assist customers with reviewing their credit report to determine if the customer can proceed with the loan qualification process with a licensed Loan Officer or be referred to a credit repair institution.</div>
Qualifications:
<div>
1. Previous or current call center or inside customer service or sales experience.<br>
2. Ability to demonstrate proficiency communicating with customers over the phone and via email.<br>
3. Knowledge of the mortgage loan refinance or home buying process.<br>
4. Proven experience bring outgoing, energetic, hardworking and willing to learn.<br>
5. Excellent customer service skills.<br>
6. Excellent written and verbal communication skills.<br>
7. Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.<br>
8. Passionate about helping customers achieve financial goals.</div><div></div><div><br>
Desired Education/Experience:</div><div>
1. 2 or more years of office or inside customer service / call center experience preferred.<br>
2. 1 or more years of experience working in the mortgage or real estate industry preferred.<br>
3. 2 or more years of customer service and/or sales experience preferred.<br>
4. High School Diploma or equivalent; some college preferred.</div><div><b>
5. Must have passed NMLS exam</b></div><div>
Other Duties:</div><div>
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.</div><div>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.</div><div>
[EOE/M/F/D/V. Drug-free workplace.]</div><div>
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.</div><div>
#LI-AM2</div></div>

Join New American Funding and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

New American Funding

About Company

Sr. Risk Specialist

Mortgage License Trainee

Entry Level Mortgage Loan Officer Training

Entry Level Mortgage Loan Officer Training