Qureos Mentor

NewRocket

<div>Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the &quot;2024 ServiceNow Worldwide Customer Workflow Partner of the Year&quot; and &quot;2024 ServiceNow Creator Workflow Partner of the Year&quot;. We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Business Analyst.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing
<ul>
<li>Act as the primary ITOM-focused Business Analyst, engaging stakeholders across infrastructure, applications, and operations to define requirements for ServiceNow ITOM initiatives.</li>
<li>Lead requirement-gathering workshops for Discovery, Event Management, Service Mapping, CMDB, and CSDM use cases.</li>
<li>Translate business needs into functional specifications, process flows, and user stories tailored for ITOM implementations.</li>
<li>Drive discussions around CI classes, relationships, identification, reconciliation, and CMDB governance.</li>
<li>Partner with technical teams to validate discovery schedules, probes, sensors, patterns, and event rules/correlation strategies.</li>
<li>Ensure ITOM processes are aligned with the Common Service Data Model (CSDM).</li>
<li>Collaborate with developers and architects to ensure delivered solutions meet agreed requirements and business outcomes.</li>
<li>Define test cases and support UAT to validate ITOM configurations and integrations.</li>
<li>Provide ongoing reporting and insights into CMDB health, discovery coverage, and event noise reduction.</li>
</ul>
What You Bring Along
<ul>
<li>Minimum 2+ years of experience with ServiceNow ITOM modules as a Business Analyst or Developer, including:</li>
<li><ul><li>Discovery &ndash; requirements for discovery schedules, probes, patterns, and credentials; fundamental knowledge of the Discovery process.</li>
<li>Event Management &ndash; event integrations, rules, correlation, and alert management; fundamental understanding of Event Management in ServiceNow.</li>
<li>CMDB &amp; CSDM &ndash; theoretical understanding of the CI data model, relationships, governance, and health rules.</li>
</ul></li><li>Strong understanding of ITIL processes, especially Configuration, Event, Incident, and Change Management.</li>
<li>Proven experience creating functional specifications, user stories, BRDs, and process documentation in Agile/Scrum environments.</li>
<li>Excellent stakeholder engagement skills with both technical and non-technical teams.</li>
<li>Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements</li>
</ul>
Education:
<ul>
<li>A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience</li>
</ul>
Certifications &amp; Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:
<ul>
<li>ServiceNow CSA certification and ITOM-related certifications (Discovery, Service Mapping, Event Management).</li>
</ul>
We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.</div>

Business Analyst - ITOM

<div>ServiceNow Platform Analyst

Remote

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the &quot;2024 BEST Award&quot;, &quot;2024 ServiceNow Customer &amp; Industry Workflows Delivery Success Partner (CIWF)&quot;, &quot;2023 ServiceNow Worldwide Customer Workflow Partner of the Year&quot; and &quot;2023 ServiceNow Creator Workflow Partner of the Year&quot;. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people's lives better and recognized as one of the world's most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring a ServiceNow Platform Analyst - CSDM, to join our India team, in support of a large global client! This is an amazing opportunity to work on a team, supporting the largest ServiceNow implementation in the world! The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

Your Impact
<ul>
<li>Analyze, design, program, debug and modify software enhancements</li>
<li>Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques.</li>
<li>Contribute to writing test scripts and complete unit testing</li>
<li>Facilitate and mentor across multiple projects and/crews</li>
<li>Provide technical expertise in code writing and reviews</li>
<li>Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements</li>
<li>Apply modern technology and innovation to improve platform functionality</li>
<li>Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions</li>
</ul>
May perform additional duties as assigned.

Your Experience
<ul>
<li>Strong knowledge of software engineering principles for cloud-based platforms</li>
<li>Strong understanding of the ServiceNow functionalities and features of Platform Analyst with CSDM</li>
<li>Solid knowledge of glide record usage, XML and structural programming concepts</li>
<li>Proficient in JavaScript</li>
<li>Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform</li>
<li>Strong written and verbal communication skills</li>
<li>Working knowledge of relational databases</li>
<li>Ability to assess and mitigate risk</li>
<li>Strong leadership capabilities</li>
<li>Effective facilitation, coaching and mentoring skills with ability to motivate a team</li>
<li>Strong problem-solving skills; ability to simplify complex situations</li>
<li>Strong relationship management skills with all levels</li>
<li>Ability to deliver high degree of customer satisfaction</li>
<li>Comfortable working in a matrixed organization</li>
<li>Comfortable working with ambiguity and change</li>
</ul>
Education:
<ul>
<li>A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience</li>
</ul>
Certification &amp; Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:
<ul>
<li>ServiceNow CSA and CIS (Preferred)</li>
</ul>
We Take Care of Our People

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.</div>

ServiceNow Platform Analyst - CSDM

Join NewRocket and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NewRocket

ABOUT_COMPANY

Business Analyst - ITOM

ServiceNow Platform Analyst - CSDM