Qureos Mentor

Newark Housing Authority

<div>Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. 
Compliance and Records Management 
<ul>
<li>
Plans development and implementation of legal records management policies intended to standardize the filing, protecting, and retrieval of records, reports, and other paper-based and/or electronic information, ensuring that records are classified, maintained, retained, and destroyed in accordance with policies as established by the New Jersey State Archives Bureau.</li>
</ul><ul><li>Ensures that effective and efficient storing, arranging, indexing, classifying, inventory, retention, and legal records disposal systems are established that meet administrative, legal, and financial requirements.</li>
</ul><ul><li>Utilizes knowledge of principles of records and information management, administrative processes and systems, cost control, governmental recordkeeping requirements, and organizational objectives; coordinates and directs activities of other departments involved with records management analysis, reports analysis, cataloging, inventory, retention, and destruction of records; and confers with those departments to assure compliance with policies, procedures, and practices of records management.</li>
</ul><ul><li>Identifies the most appropriate records management resources needed to establish and maintain legal filing and classification systems.</li>
</ul><ul><li>Schedules and participates in training seminars and sessions designed to provide a policy framework for the management of legal records.</li>
</ul><ul><li>Resolves problems with legal information management through effective use of software and other information management resources.</li>
</ul><ul><li>Enables appropriate access to information within the Legal Department.</li>
</ul><ul><li>Responds to internal and/or external inquiries for legal information, including formal requests to access Public Records pursuant to the Open Public Records Act (OPRA).</li>
</ul><ul><li>Monitor and assess adherence to policies and recommend improvements to governance practices.</li></ul> 


Property and Casualty Insurance Management
<ul>
<li>Conducts, oversees, and arranges a full range of appraisal inspections and inventories, including financial and operating data, and establishes information which serves as a basis for identifying assets, liability, and determining extent of coverage and premiums.</li>
</ul><ul><li>Advises management on all matters related to loss amounts and types of insurance needed to provide proper coverage and reserves in case of loss.</li>
</ul><ul><li>Recommends the selection of insurance brokers and carries out alternate methods of insurance by analyzing/comparing coverage, premiums, policy terms, and other provisions; and arranges for adequate insurance protection for assets of the jurisdiction.</li>
</ul><ul><li>Purchases casualty and property insurance coverage by developing invitations-for-bid and requests for proposal or quotations; facilitates the selection of the most economical source of insurance protection; and coordinates and arranges the implementation of various insurance programs.</li>
</ul><ul><li>Arranges bonding and insurance of public property and personnel.</li>
</ul><ul><li>Examines leases, contracts, and rental agreements for liability clauses included in insurance policy.</li>
</ul><ul><li>Appraises value of government properties to determine appropriate insurance policy and coverage.</li>
</ul><ul><li>Arranges special public institutional property insurance coverage after determining if institutions are eligible for coverage.</li>
</ul><ul><li>Maintains claim procedures for use in claim investigations.</li>
</ul><ul><li>Aids Legal Department in negotiations with government entity as lessor or lessee by determining contract liability contained in leases and liability insurance coverage.</li>
</ul><ul><li>Arranges for bonding of public employees by researching statutes, setting up terms of bond, and contracts with bonding companies.</li>
</ul><ul><li>Collects information and materials required for review, evaluation, and analysis by insurance consultants and insurance fund commission.</li>
</ul><ul><li>Coordinates processing of claims against the policies held by the jurisdiction.</li>
</ul><ul><li>Acts as liaison between the claimants, insurance administrators and the jurisdiction.</li>
</ul><ul><li>Processes and checks claim forms filed with the insurance administrator in connection with the entity&rsquo;s self insured fund.</li>
</ul><ul><li>Maintains records of policies, premiums, losses, recoveries, types of contracts and expiration dates.</li></ul> 
Notices of Claim Processing
<ul>
<li>Oversees and administers all aspects of claims intake, investigation, processing, and resolution, ensuring efficiency, compliance, and quality throughout the claims lifecycle.</li>
</ul><ul><li>Conducts claims intake &amp; processing, as well as oversees the receipt, review, validation, and adjudication of claims submissions, ensuring accuracy and compliance with policy and regulatory requirements.</li>
</ul><ul><li>Conducts evaluation and investigation of claims, collaborate with internal teams and external parties, and determine liability or coverage.</li>
</ul><ul><li>Ensure all claims are handled in accordance with NHA&rsquo;s procedures and relevant legal/regulatory standards, performing regular audits and risk assessments.</li>
</ul> <ul><li>Prepare and analyze claims data, identify trends, generate reports, and provide recommendations for process improvements and loss reduction.</li></ul> 


Office Management and Administrative Support
<ul>
<li>Assists in supervising the business operations of the Legal Department, including: financial and personnel records; purchase, receipt, and issuing of equipment, materials, and supplies; and collection, analysis, and interpretation of data pertaining to collections, expenditures, budgets, stores, and other operational procedures.</li>
</ul><ul><li>Serves as liaison with other departments and agencies to alleviate management and administrative problems and fulfill organizational needs and requirements.</li>
</ul><ul><li>Monitors and reviews legislation and regulations affecting the needs and interest of the jurisdiction, and analyzes the impact of legislation and regulations on the jurisdiction.</li>
</ul><ul><li>Receives, reviews, and addresses complaints from constituents; participates in or performs special studies or investigations involving constituent complaints which require the review of information in highly sensitive areas; and makes recommendations regarding appropriate action(s).</li>
</ul><ul><li>Confers with the Chief Legal Officer concerning workload and/or emergency periods.</li>
</ul><ul><li>Prepares monthly, annual and other reports.</li>
</ul><ul><li>Carries out administrative assignments received from the Chief Legal Officer.</li>
</ul><ul><li>Performs other related duties as requested.</li></ul> 


Job Competencies 
<ul>
<li>
Risk Management &ndash; Strong understanding of enterprise risk principles, property/casualty coverage, loss prevention, and claims handling including processing and investigating notices of claims.</li>
<li>Compliance &amp; Governance &ndash; Knowledge of state and federal regulatory frameworks affecting public housing operations.</li>
<li>Analytical Thinking &ndash; Ability to assess financial, operational, and legal risk factors using qualitative and quantitative methods.</li>
<li>Communication &ndash; Ability to clearly communicate findings, risks, and recommendations to executives, department heads, and external partners.</li>
<li>Decision-Making &ndash; Strong judgment in developing and implementing risk mitigation strategies.</li>
<li>Extensive knowledge of the principles of archival, records and information management principles and practices, records retention and disposition.</li>
<li>Ability to create and implement standard operating procedures for archival collection, storage and protection.</li>
<li>Practical knowledge of legislation governing information and records (OPRA, etc.).</li>
<li>Experience in monitoring and assessing compliance in the area of records retention.</li>
<li>Experience in quality control operations/activities.</li>
<li>Extensive knowledge of property and casualty insurance principles and practices, as well as Federal, State and Local regulations and programs regarding property and casualty insurance.</li>
<li>Experience analyzing internal office workflow and establishing procedures to improve effectiveness and efficiency of operations.</li></ul> 


Education and/or Experience

Bachelor's degree from an accredited college or university, with at least five (5) years of professional experience in the administration of a comprehensive workplace standards and enforcement program, professional experience in risk management, insurance administration, compliance, or operations analysis, including supervisory or project leadership responsibilities. Experience with property and casualty insurance, claims management, bonding procedures, and risk analysis in a government or housing authority or public entity setting strongly preferred. Proficiency in Microsoft Office Suite (Excel, Word) and risk/records management systems.</div>

Risk Management Analyst

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Newark Housing Authority

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Risk Management Analyst