Qureos Mentor

Newrez

Newrez is a financial services company specializing in mortgage lending. They offer a wide range of loan options tailored to meet the diverse needs of clients, whether purchasing, refinancing, or accessing home equity. Newrez is committed to providing personalized service through dedicated points of contact, and they also support U.S. servicemembers and their families with specialized resources. The company emphasizes community involvement and employee volunteerism, aiming to enhance the homeownership experience for all clients.

<div><h2 class="jobSectionHeader">Who We Are</h2>
At Newrez, we bring big thinkers and caring doers together to make home happen. We&rsquo;re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that&rsquo;s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.<div>
Primary Function</div>
The Director Title Curative directs the successful execution of the tasks and responsibilities of the specified curative team ensuring that all work is completed in accordance with best practices, company and underwriter policies/procedures, applicable statutes, regulations, and customer SLAs. Manage accurate reporting to key internal and external stakeholders as to team performance and make appropriate and timely changes to team workloads and workflows to facilitate the needs of customers.<div>
Direct Reports</div><ul><li>
Title Curative Analysts</li></ul><div>
Principal Duties</div><ul><li>
Oversee the coordination and execution of tasks and responsibilities of specified sub-teams within the Title Curative and Title Support Department</li><li>
Direct and manage staff and contingent workforce by prioritizing and delegating work, tracking day-to-day production and quality targets, and making appropriate changes to team workloads and workflows</li><li>
Establishing, maintaining, and monitoring relevant control and feedback systems to ensure the quality of work performed as well as compliance with company and underwriter policies/procedures, applicable statutes, regulations, and customer SLAs</li><li>
Create, maintain, and distribute various report to internal and external stakeholders as to team performance and productivity</li><li>
Monitor and approve team member time and attendance, conduct employee reviews, and set individual/team production and performance goals</li><li>
Supervise, coach, and mentor team members through team and one-on-one meetings</li><li>
Interview and oversee the training of new team members as to job responsibilities and company policies</li><li>
Provide guidance and assistance with the resolution of title curative matters including coordinating with company underwriters to clear complex issues and granting business decision clearance as necessary</li><li>
Implement new processes, technologies, and/or training initiatives to improve the performance and productivity of staff and contingent workers</li><li>
Collaborate on a continuous basis with customers and other departments within the company to ensure the facilitation of information, alignment of resources, and resolution of issues</li><li>
Perform related duties as assigned by supervisor</li></ul><div>
Education and Experience Requirements</div><ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
9+ years of relevant experience performing title curative work in title insurance or mortgage industry</li></ul><div>
Knowledge, Skill and Ability Requirements</div><ul><li>
Comprehensive understanding of the Title Curative and Title Support Department, its various sub-teams, and the environment in which it operates.</li><li>
General management skills.</li><li>
Ability to handle confidential material in a professional, ethical manner.</li><li>
Superior interpersonal skills to build and maintain professional relationships with customers, co-workers, vendors, etc.</li><li>
Superior professional communication skills &ndash; written &amp; verbal.</li><li>
Superior time management skills &amp; ability to respond to client/vendor/inter-departmental requests in a timely fashion.</li><li>
Demonstrated decision making, planning and problem-solving skills.</li><li>
Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.</li><li>
Proficient knowledge of MS Office: Word, Excel &amp; Outlook; ResWare experience a plus.</li><li>
Research &amp; analytical skills to comprehend applicable state laws.</li></ul>
Additional Information:
While this description is intended to be an accurate reflection of the position&rsquo;s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We&rsquo;re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.<ul><li>
Medical, dental, and vision insurance</li><li>
Health Savings Account with employer contribution</li><li>
401(k) Retirement plan with employer match</li><li>
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave</li><li>
Adoption Assistance</li><li>
Tuition &amp; Certification reimbursement</li><li>
Employee Mortgage Loan Program</li><li>
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships</li></ul>
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you&rsquo;ll have opportunities to give back, lead, and make a difference.<ul><li>
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)</li><li>
Matching Gifts Program - dollar-for-dollar up to $1,000</li><li>
Access to grants, nonprofit resources, and volunteer opportunities</li><li>
More than $6,000,000 donated since 2020</li><li>
1 in 5 employees participates in at least one Employee Resource Group (ERG)</li></ul> 
Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.</div>

Director Title Curative- Mortgage Servicing

<div><h2 class="jobSectionHeader">Who We Are</h2>
At Newrez, we bring big thinkers and caring doers together to make home happen. We&rsquo;re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that&rsquo;s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.<div><div>
Primary Function</div><div>
A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.</div><div>
Principal Duties</div>
List of required duties below. Distinguish on-site duties with a *.<ul><li>
Receive and review loan information.</li><li>
Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer.</li><li>
Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells.</li><li>
Identify and recommend optimal workout strategies based on individual borrower.</li><li>
Understands Current and 30 DPD rolls and how to read manual dialing reports.</li><li>
Understands Legal/Warning statuses on manual dialing reports.</li><li>
Work with designated clients taking inbounds and making outbounds for those clients only.</li><li>
Effectively and efficiently corresponds via email with dedicated clients.</li><li>
Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans.</li><li>
Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions.</li><li>
Utilize our skip tracing tools when confronted with an account that has no phone number.</li><li>
Identify and recommend assistance strategies, as necessary.</li><li>
Increase frequency of borrower contact by using scoring model.</li><li>
Performs related duties as assigned by management.</li><li>
De-escalating calls and logging complaints</li><li>
Knowledgeable of FDCPA guidelines</li><li>
Updating contact preferences for homeowners when provided consent.</li><li>
Updating the system with updated preferred language changes.</li><li>
Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent.</li><li>
Reaching out to consumers regarding past due accounts, taxes, liens, and insurance.</li><li>
Submit necessary tasks to have account updated in reference to the current issue on the account.</li><li>
Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account.</li><li>
Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc.,</li><li>
Ensure that each account is accurately documented as well as capturing complaints when necessary.</li><li>
Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible.</li><li>
Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call.</li><li>
Provide one call resolution.</li><li>
Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool.</li><li>
Performs related duties as assigned by management.</li></ul>
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.<div>
Education and Experience Requirements</div><ul><li>
High school diploma or equivalent, required.</li><li>
Bachelor&rsquo;s degree, preferred.</li><li>
0-2 years, loss mitigation, collections, or related mortgage-servicing experience.</li></ul><div>
Knowledge, Skill, and Ability Requirements</div><ul><li>
Must pass written exam to determine comprehension of situations and proper writing style.</li><li>
English fluency required, Spanish fluency a plus.</li><li>
Outstanding telephone and written communication skills.</li><li>
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).</li><li>
The ability to maintain professional conduct when dealing with people of any mood or personality type.</li><li>
Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.</li><li>
Excellent reasoning and research skills; the ability to see the &ldquo;big picture&rdquo; and manage the details.</li><li>
The ability to safeguard confidential customer and company information.</li><li>
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.</li><li>
The ability to follow instructions but work with minimal direct supervision.</li><li>
Excellent keyboarding skills.</li><li>
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).</li><li>
The ability to remain stationary (mostly in a sitting position) for long periods of time.</li></ul><div>
Physical Demands/Work Environment/Disclaimer</div><ul><li>
Must be able to remain in a stationary position for long periods of time.
</li><li>Must be able to effectively access/operate and interpret information on computer screens, documents, and reports.
</li><li>Must be able to effectively communicate with all homeowners.
</li><li>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</li></ul>
While this description is intended to be an accurate reflection of the position&rsquo;s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.</div>
Additional Information:
While this description is intended to be an accurate reflection of the position&rsquo;s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We&rsquo;re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.<ul><li>
Medical, dental, and vision insurance</li><li>
Health Savings Account with employer contribution</li><li>
401(k) Retirement plan with employer match</li><li>
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave</li><li>
Adoption Assistance</li><li>
Tuition &amp; Certification reimbursement</li><li>
Employee Mortgage Loan Program</li><li>
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships</li></ul>
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you&rsquo;ll have opportunities to give back, lead, and make a difference.<ul><li>
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)</li><li>
Matching Gifts Program - dollar-for-dollar up to $1,000</li><li>
Access to grants, nonprofit resources, and volunteer opportunities</li><li>
More than $6,000,000 donated since 2020</li><li>
1 in 5 employees participates in at least one Employee Resource Group (ERG)</li></ul> 
Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.</div>

Collections Representative (On-site)

<div>
 
 Primary Function
 
 
 The Mortgage Insurance Claims Specialist II will be responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims. This includes claims related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.
 
 
 
 
 
 Principal Duties
 
 <ul>
 <li>
 Review and monitor timelines for claim due dates and other claim related deliverables.
 </li>
 <li>
 Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives.
 </li>
 <li>
 Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient.
 </li>
 <li>
 Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines.
 </li>
 <li>
 Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation.
 </li>
 <li>
 Research and resolve issues that arise as a part of the post-sale and claim timelines.
 </li>
 <li>
 Reconcile claims proceeds and file supplemental claims as needed, and track deferments.
 </li>
 <li>
 Effectively manage time-dependent deliverables for multiple claim types.
 </li>
 <li>
 Identify trends affecting efficiency, quality, and accuracy of claims.
 </li>
 <li>
 Assist in the completion of special and seasonal projects, such as audit or year-end.
 </li>
 <li>
 Perform other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 Education and Experience Requirements
 
 <ul>
 <li>
 High School Diploma or equivalent required.
 </li>
 <li>
 College degree preferred.
 </li>
 <li>
 3+ years&rsquo; claims filing experience is required.
 </li>
 <li>
 Default-related mortgage servicing experience is required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Knowledge, Skill, and Ability Requirements
 
 <ul>
 <li>
 Knowledge of FHA/VA/USDA default servicing guidelines required.
 </li>
 <li>
 Proficient in Microsoft Office including, Outlook, Word, and Excel.
 </li>
 <li>
 Proven or other Claim System experience preferred.
 </li>
 <li>
 Familiar with GSE and government loan servicing guidelines.
 </li>
 <li>
 Experience reviewing processes, reports, and/or documents with a strong attention to detail.
 </li>
 <li>
 Ability to develop strong working relationships with key stakeholders, vendors, and peers.
 </li>
 <li>
 Excellent problem resolution and organizational skills.
 </li>
 <li>
 Excellent interpersonal and communication skills, written and verbal.
 </li>
 <li>
 Self-motivated with ability to work under timelines without direct supervision.
 </li>
 </ul>
 
 
</div>

Mortgage Insurance Claims

Join Newrez and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Newrez

About Company

Director Title Curative- Mortgage Servicing

Collections Representative (On-site)

Mortgage Insurance Claims