Qureos Mentor

NexTech Solutions LLC

<div>The Opportunity 
The Mission Support Operations Specialist is responsible for customer service, visitor management, access control, and logistics support within the Mission Support Operations team. This role contributes to a professional, efficient, and mission-focused environment while supporting daily operations and team collaboration.

The Mission Support Operations Specialist provides front-line support for visitor access, logistics coordination, and daily operational needs. This role ensures a welcoming and professional experience for staff and guests while maintaining facility readiness and operational efficiency. The Specialist collaborates with team members across mission support functions to deliver consistent service and support mission success.

This position provides a strong foundation in mission support operations within a dynamic and collaborative environment. Employees in this role gain practical exposure to operational coordination, logistics, facilities support, and customer-facing services, contributing to a comprehensive understanding of how business operations function within a secure environment.

The role offers opportunities to expand skills and pursue professional growth across the organization, including potential exposure to areas such as cyber, technology, engineering, and integration. This includes cross-functional collaboration and skill development opportunities, as well as interaction with program leadership and technical teams, based on performance, interest, and business needs 


Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
<ul><li>
Greet and process visitors while maintaining a professional environment and adherence to security and access control policies.</li><li>
Coordinate event setup, scheduling, visitor access requests, and execution of customer requirements.</li><li>
Support shipping and receiving operations, including package handling, documentation, and coordination with vendors.</li><li>
Track inventory and coordinate replenishment to maintain operational readiness.</li><li>
Maintain breakroom cleanliness and coordinate restocking of coffee, beverages, and snacks to ensure availability and presentation standards.</li><li>
Provide day-to-day customer service support to staff and guests.</li><li>
Collaborate with team members to resolve issues and ensure continuity of operations.</li><li>
Support team coverage across mission support functions as needed.</li><li>
Maintain compliance with company security and operational procedures.</li><li>
Manage and support visitor processing, access control, and facility opening/closing.</li><li>
Other duties as assigned.</li></ul><ul><li>
Fluency in English (written and spoken)</li><li>
Must meet eligibility requirements to obtain and maintain a Top Secret Security Clearance</li></ul> 


Education
<ul><li>
High School Diploma or GED required; bachelor&rsquo;s degree in a related field may substitute for experience.</li></ul> 


Required Skills, Experience &amp; Abilities
<ul><li>
1+ years of experience in customer service, front desk, or logistics support.</li><li>
Demonstrated ability to manage multiple tasks and priorities in a dynamic environment.</li><li>
Demonstrated strong communication and organizational skills</li></ul> 


Preferred Qualifications
<ul><li>
Strong problem-solving and critical thinking skills, with the ability to address routine operational challenges independently.</li><li>
Professional demeanor with strong customer service orientation in a front-facing environment.</li><li>
Ability to take initiative and demonstrate ownership of tasks and responsibilities.</li><li>
Comfortable working in a dynamic environment with shifting priorities and minimal direction.</li><li>
Reliable with strong time management and organizational skills.</li><li>
Ability to work effectively both independently and as part of a team.</li><li>
Willingness and aptitude to learn new tools, systems, and procedures.</li><li>
Positive attitude toward safety, security, and adherence to established protocols.</li><li>
Experience supporting visitor management, front desk operations, or access control processes.</li><li>
Familiarity with basic logistics functions such as shipping/receiving, inventory tracking, or supply coordination.</li><li>
Strong attention to detail, particularly in documentation, data entry, and compliance-related tasks.</li><li>
Effective communication skills, including the ability to interact professionally with staff, visitors, and external partners.</li><li>
Basic proficiency with standard office tools (e.g., Microsoft Office or similar systems).</li><li>
Experience working in a security-sensitive or regulated environment.</li><li>
Demonstrated ability to handle sensitive or confidential information with discretion.</li><li>
Strong adherence to procedures and ability to follow established protocols with minimal deviation.</li><li>
Situational awareness and sound judgment in identifying and responding to potential security or operational concerns.</li></ul> 


Physical Demands &amp; Work Environment 
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>
Ability to sit or stand for extended periods of time while performing front desk and administrative duties.</li><li>
Frequent use of hands and fingers for typing, writing, and handling documents.</li><li>
Ability to walk throughout the facility to support visitor management, logistics, and operational needs.</li><li>
Ability to lift and carry items up to 25 pounds on a regular basis and up to 75 pounds on an occasional basis (e.g., packages, office supplies, or equipment).</li><li>
Ability to bend, reach, and move items as needed to support inventory and supply coordination.</li><li>
Clear vision and hearing required for effective communication, monitoring access points, and interacting with staff and visitors.</li><li>
Ability to maintain focus and situational awareness in a dynamic, customer-facing and security-sensitive environment.</li><li>
Professional office environment with standard office equipment (computers, phones, printers).</li><li>
Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.</li><li>
May at times require commute to customer sites, government facilities, and industry events.</li><li>
Fast-paced, deadline-driven environment requiring adaptability and responsiveness.</li><li>
Work will be performed in secure facilities, requiring adherence to security protocols.</li><li>
Work may be conducted in laboratory, workshop, office, and field environments with varying conditions.</li></ul>
This position requires flexibility to support facility operations, including opening and closing responsibilities and occasional support outside standard business hours. Work schedules are typically aligned to cover operational needs within these hours.
<ul><li>
Primary work hours are scheduled within the facility&rsquo;s operating window (approximately 0700&ndash;1800).</li><li>
Position may require coverage outside standard operating hours, including early mornings or evenings, to support facility opening and closing activities.</li><li>
Occasional flexibility may be required to support mission needs, events, or operational requirements outside of normal business hours.</li></ul>

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Equal Opportunity 
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment. 
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com</div>

Mission Support Operations Specialist

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NexTech Solutions LLC

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Mission Support Operations Specialist